The Provenir Platform is powerful software that enables companies to quickly create and implement customer listening and actioning processes across their existing environments. Serving as the "glue" between these systems, the central Provenir Platform enables organizations to quickly bridge channel, data, and system silos that stand in the way of true customer listening and engagement.
By providing an intuitive visual development environment, business experts and IT personnel can collaborate using a single tool that allows them to leverage their particular knowledge and skills. Business users can focus on the visual configuration of rules, strategies, scorecards, and business processes, while IT experts can work with easy-to-follow wizards to create integrations to the necessary data sources, systems, and channels.
Provenir can provide your enterprise with the ability to create, test, deploy and manage your own configured solutions, including comprehensive testing tools that enable champion/challenger testing. Additionally, the system gives your users the ability to see the impact their strategies will likely have before implementing them in production.
Based on an Enterprise Service Bus (ESB), the Provenir Platform is a scalable, fault tolerant system that meets the demands of large enterprise processing. Additionally, the system's use of open standards allows you the flexibility to choose the operating system, data base, application server, and messaging middleware to meet your processing demands and budget.
The Provenir Platform supports integration with any physical or digital channel including but not limited to Twitter, Facebook, SMS, Mobile app, web site, branches, call centers, as well as batch channels using JDBC and files.
The platform's available integration adaptors provide easy to follow wizards for creating integrations with legacy systems, internal and external data sources, and 3rd party vendors. Clients can also import and export data from and to numerous file formats including Word, Excel, PDF and XML. The adaptors not only support integration with Web Services and Message Oriented Middleware, they also support the use of TCP/IP for systems that do not support these newer standards.