Client Care
Our Client Care Services are designed to serve the mission-critical expectations of Provenir’s financial services clients and ensure that their customer lifecycle operations run continuously and smoothly. The Client Care services are delivered by Technology Specialists with years of experience and expertise in the Provenir Platform and the various business environments where it might be deployed. We always strive to get the right experts to solve our customers’ problems as quickly as possible and our problem escalation procedures ensure timely resolution of all issues.
We provide various flexible service levels that meet the specific needs of our customers, from those who require 24x7 support to those with less stringent requirements.
Telephone: 1-973-316-8680
Select option "3" for Provenir Support, then "1" for Client Care.
Web: Access our extranet (Requires a Provenir-provided secure user name and password)
We provide various flexible service levels that meet the specific needs of our customers, from those who require 24x7 support to those with less stringent requirements.
- Client Care incidents are typically opened on a web-based Provenir Extranet, or through the phone Client Care Support staff will gather information; establish a line of communication, and work to resolve the issue as quickly as possible.
- Client Care offers after-hours support for Production Emergencies.
Telephone: 1-973-316-8680
Select option "3" for Provenir Support, then "1" for Client Care.
Web: Access our extranet (Requires a Provenir-provided secure user name and password)
We deliver services for our client-configurable software platform that provides enterprises with a single architecture and development/execution environment for creating a wide range of automated workflows and processes associated with managing the customer lifecycle. Add-on products, Solution Packs, help jumpstart implementations of client-specific solutions.
