Debt Collections and Recovery Software

Provenir’s solution uniquely satisfies your debt collections & recovery needs in one platform, thereby eliminating the costly need to cobble together various disparate systems to handle workflow, decisioning, screens, and various customer channels.

With Provenir’s software platform debt collectors can identify problem accounts sooner, track customers across various channels, reduce roll rates, lower charge-offs and increase debt recoveries.


Benefits of the Provenir Debt Collection and Recovery Software
Configuring a debt collections & recovery solution with the Provenir Platform allows institutions to eliminate manual processes, quickly implement different types of collections, improve decisioning, and consistently treat customers across all channels/touch points.


Increase Collections & Recovery Productivity and Reduce Operational Costs via

• Support of decisioning and predictive analytics models
• A total customer view for access to aggregated risk and increased multi- product collections
• Automatic assignment to agents queues based on expertise and authority levels
• Automatic payment reminders via email, phone calls, and text messages
• Automatic re-queue based status and payment activity
• Ensuring that all regulatory and security requirements are consistently applied
• Utilizing granular credit bureau data for more effective decisioning

Improve Customer Service by

• Accepting payments over multiple channels including the Internet and mobile devices
• Tailoring communication via emails, letters, outbound IVR units, call center scripts, and text messages
• Providing personnel with instant total view of customers via a web browser
• Quickly responding to changes in customer preferences and changes in the market

To receive more details on the Platform's benefits please email info@provenir.com