Support

Contact the 24/7 Call Centre (For Urgent Priority 1 support items)

Dedicated local number to be used to raise Priority 1 incidents is:

US: +1 973 316 8680
UK: +44 (0) 800 949 6828
Sweden: +46 84 030 4954
Netherlands: +31 20 262 9508
South Africa: +27 10 593 5013

The call centre is manned 24/7 and is reserved for Priority 1 support items. Customers must also raise a Zendesk ticket for Priority 1 items following the steps below.

Provenir’s Service Management System – Zendesk (For all support items)

The Zendesk application is accessed via the Provenir OneLogin web portal.

Login to OneLogin using your One Login credentials: https://provenir.onelogin.com/login

Click the Provenir Support icon on the One Login screen. Clicking the Provenir Support icon will automatically open and log you into Zendesk.