Multi-Channel Communications

The Single-Platform Solution to Multi-Channel Communications
Use the Provenir Platform to develop and implement a customer-centric, multi-channel communications strategy that satisfies your customers’ demands for secure, anytime, anywhere, any device, access to your services. Whether visiting their local branch office, calling your call center, using the internet at home or their cell phone or PDA while traveling, customers demand easy access to all of their accounts along with the ability to securely conduct a variety of banking transactions, now!

Enabling multi-channel customer communications with the Provenir Platform will help you become more customer-centric, drive growth and profitability, maintain competitive agility and achieve operational excellence.


Multi-channel Communications with the Provenir Platform
The Provenir Platform is the right tool for supporting your financial institutions’ unified multi-channel communications strategy. It enables customers to check account balances, obtain mini bank statements, make payments, generate intra and inter bank transactions, receive NSF and fraud alerts, and even apply for credit line increases from any browser enabled device including their PDAs and cell phones.

Call center and intranet applications, batch processes, and other legacy systems can also utilize the Provenir Platform. For example, the same cross-sell/up-sell strategies can be executed by the branch office, call center and online banking systems. As you expand your support for mobile devices, these same strategies can be invoked to provide consistent treatment at every customer touch point.


Enabling Efficient Call Centers
The Provenir Platform can provide your call center agents with a complete view of your customer’s relationship with your business. You can present tailored scripts to call center representatives that leverage customer data and analytics for successful cross-sell initiatives. By leveraging strategies from other channels, you can ensure consistent treatment of customers at your call center and across all of your touch points and quickly implement new strategies to address changes in the market. Provenir’s Platform will open the way to the ultimate call center goal of first-call issue resolution while reducing overall operating costs. Your call center will benefit from better conversion of service calls, handling of calls initiated via other channels, and pulling sales opportunities from automated channels.


The Benefits of Using the Provenir Platform
By using the Provenir Platform to implement a multi-channel communications solution, financial institutions realize the following benefits:

• Achieve differentiation in a highly competitive marketplace while bolstering the institutions’ image by offering seamless services across multiple channels
• Reduce operational costs and lower expenses through reduced branch visits and phone calls, thus enabling employees to focus on more value-added activities
• Increase business volume and create new revenue opportunities
• Attract new customers by offering value-added , personalized and effective services
• Improve efficiency through the integration of data across departments and the sharing of processes across channels

To receive more details on the Platform's benefits please email info@provenir.com.