Provenir Announces New Release of Provenir Platform Software
Software for customer lifecycle management adds support for international languages, disconnected operation, and enterprise-level control
September 06, 2005
(Parsippany, New Jersey, USA) - Provenir, a leading provider of enterprise software for managing the customer lifecycle, today announced the release of Provenir Platform 5.4. The latest version of the software suite offers users more functionality in high value areas such as international operations, visual development of processes and rules, operation without network connectivity, and integration with enterprise data and software systems.
"The Provenir Platform continues to be used by ever more companies in more locations around the world, for new and innovative operations across the customer lifecycle, in larger development projects spanning functional groups and departments in the enterprise," said Lawrence Smith, chief executive officer of Provenir. "This release of the software addresses many different priorities that our clients have shared with us as we move beyond a traditional focus on originations and application processing to encompass operations such as customer acquisition, sales, account management, problem resolution, security, and compliance."
One of the key improvements in release 5.4 is the ability to work with multiple languages for international operations. The Provenir Platform can support numerous configurations associated with a business system, each with a local language preference. This enables users in different countries to view the same web pages in their native language. Development and deployment can also be configured for international language support. North American, European, and Asian languages are all managed by the software, with full integration of double-byte character sets for alphabets such as Chinese, Korean, and Japanese. With the recent opening of a Hong Kong office for Asia/Pacific support and existing operations in London serving European clients, Provenir is investing heavily in multinational sales and support. This benefits companies based in these countries as well as companies with operations spanning several geographic regions and languages.
The Provenir Platform's multilanguage architecture enables us to more swiftly integrate the software within non English speaking parts of the organisations," said Vasco Oliveira, General Manager at CrediRisk in Sintra, Portugal. "It also contributes to intuitive usage from both technical and non technical users, allowing real productivity gains and a smoother learning curve."
Another area where Provenir has responded to client needs is support for companies that have employees working away from a networked office environment. Users of a business system relying on the Provenir Platform can work in a disconnected mode from the corporate network, automatically receiving updates to business logic and procedure flows when they reconnect. Decision processing can operate at a local level on a laptop or tablet PC, with customer data transferred to corporate data stores when a connection is reestablished. This allows representatives to collect relevant customer information during site visits and give immediate feedback and customer response in remote locations.
The new release is available immediately for shipment to new and existing clients. As part of Provenir's regular updates to the Provenir Platform, clients receive upgrade releases as part of their annual maintenance and support.
About Provenir
Provenir is a leading provider of enterprise software for managing the customer lifecycle. Founded in 1992, the company's historical focus on solutions for the financial industry has led to successful implementations at major banks and credit institutions. This proven ability to handle key financial data and processes is now enabling companies in other industries to make use of the Provenir Platform to manage their customer lifecycle interactions.
Companies use Provenir software to create customized systems from a common architecture, letting IT and business collaborate to maximize profitability of operations that impact financial performance. Business applications of Provenir technology include originations, prospecting, account management, collections and recovery, customer service, security, and compliance.
Provenir is privately held, with headquarters in Parsippany, New Jersey. Customers in the United Kingdom and continental Europe are served from offices in London. Asia/Pacific operations are headquartered in Hong Kong. Information about Provenir, the Provenir Platform, and professional services are available on the company's website at www.provenir.com.
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