Skip to main content

Author: Allison Karavos

News: Provenir and Hastings Financial Services Recognized for ‘Best Digital Lending Implementation’ in the IBSi Global Fintech Innovation Awards

Provenir and Hastings Financial Services Recognized for ‘Best Digital Lending Implementation’ in the IBSi Global Fintech Innovation Awards

The Provenir technology partnership has been key to enhancing Hastings Financial Services’ loan decisioning, for improved scalability, optimized customer experience and operational agility

Parsippany, NJ – Nov. 25, 2024 – Provenir, a global leader in AI-powered risk decisioning software, and Hastings Financial Services have been recognized for excellence in this year’s IBSi Global Fintech Innovation Awards.

The companies’ collaboration was honored in the “Best Digital Lending Implementation: Most Impactful Project” category for revolutionizing digital lending for U.K. consumers. Winners were unveiled Nov. 22 at an awards ceremony at Taj Lands End in Mumbai.

The IBSi Global Fintech Innovation Awards celebrate banking technologists driving exceptional advancements in the fintech sector, recognizing efforts that redefine industry standards and enhance global financial services.

Hastings Financial Services processes an impressive £350 billion in quotes annually, serving the diverse lending needs of consumers. Seeking to modernize its digital customer experience, Hastings partnered with Provenir to implement cutting-edge technology, data integration, and decision-making capabilities. The result is a seamless, fast, and customer-centric lending process that reacts swiftly to changing market conditions and consumer needs.

At the heart of this innovation is Provenir’s AI-powered Decisioning Platform, which has enabled Hastings to deliver exceptional digital experiences and best-in-class decisioning.

Nikhil Gokhale, Director – Research & Digital Properties at IBS Intelligence congratulated Provenir and Hastings Financial Services for the well-deserved win in the category, ‘Best Digital Lending Implementation: Most Impactful Project.’

“Hastings Financial Services has raised the bar in digital lending through its strategic partnership with Provenir,” said Gokhale. “The integration of Provenir’s AI-Powered Decisioning Platform has enabled sub-2-second quote times and expanded quote capacity from 25,000 to 111,000 daily, covering 95% of the Price Comparison Website market. This implementation exemplifies agility and innovation, positioning Hastings as a market leader.”

“Hastings is a technology and data driven fintech company, dedicated to giving our customers a fair, easy to understand loan process by implementing innovative technology solutions into our stack, which also enables our ambitious growth plans; our partnership with Provenir allows us to meet this ambition.”

Adam Malcolm, CEO, Hastings Financial Services

“Hastings Financial Services has quickly established itself as a major player in the U.K. lending market, thanks to its ability to scale rapidly, deliver swift decisions, and provide exceptional customer experiences,” said Ryan Morrison, Provenir’s Executive Vice President. “Hasting’s innovative use of technology supports the delivery of tailored lending solutions that meet the evolving needs of U.K. consumers. The firm is setting a new standard for digital lending and differentiating itself in a highly competitive market.”

See all the awards Provenir has won over the years

View the Awards

LATEST NEWS

Continue reading

Three Steps to Fight Telco Fraud

BLOG

Minimize Risk, Maximize Activations:
Three Steps to Fighting Telco Fraud

Do you have billions of dollars to spare?
If not, keep reading.

Telecommunications (telco) operators lose an estimated $40 billion to fraudsters each year, and it’s getting worse.

Last year, telco fraud increased 12%, worth an additional $38.95 billion lost and with the rising cost of handsets, fraudsters are getting away with higher value products and services. It’s becoming harder than ever to identify fraudulent behavior as it becomes more complex – there are more than 200 types of fraud within the telco industry alone. The problem clearly isn’t going away any time soon.

telco icon

SIM swapping:

Where attackers manipulate providers’ security protocols to hijack users’ phone numbers, allowing unauthorized access to sensitive personal data and financial accounts.

But don’t throw up your hands in defeat just yet! Telcos can fight back with three highly effective tactics that together can reduce bad debt up to 69%. Just use the three As:
  • Access
  • Analyze
  • Action
At the core of it all? Another A: alternative data. Feeding alternative data into each step of the fraud mitigation process is the key to recapturing billions in annual losses.
  • Access

    The first step to fighting fraud is Access – accessing data, including alternative data, provides more thorough information for fraud and KYC checks during the activation processes.

    A common kind of fraud at this stage of the customer lifecycle is subscription fraud, which can be very costly. Fraudsters use stolen IDs and credit card information to create accounts, buy expensive handsets, and either pocket the free merchandise or resell it. If the criminal is purchasing a state-of-the-art smartphone, that’s potentially thousands in lost revenue from a single scheme.

    Access to a deep well of traditional and alternative data sources empowers you to identify even the most subtle abnormalities during fraud and KYC checks at onboarding. For example, synthetic IDs are commonly used by fraudsters to open accounts, which can be difficult to catch, since synthetic IDs use some legitimate elements to fly under the radar. Alternative data can give you the clues you need to spot fraud, even in cases like this. Check the email to see if there are any minor changes or see if the geolocation matches social media activity.

  • Analyze

    Step two is Analyze: accurately analyze all the data you’ve accessed. And don’t just analyze it the old fashioned way – integrate embedded intelligence like machine learning and AI into your analytics.

    Say a phishing victim has had their phone breached and the criminal has text forwarding activated so they can receive a security code. AI/ML analysis of mobile data could alert a risk team that texts are being forwarded, and suggest further checks be performed.

    Tactics like account takeover can cause damage even after onboarding. Imagine having to catch tiny inconsistencies for hundreds of thousands of subscribers throughout the entire lifecycle all on your own. It can be a challenge for legacy decisioning solutions to identify complex fraud indicators.

    Having smart, automated technology that can pick out unusual data and analyze it quickly and accurately will make the difference for both new and active subscribers. Machine learning and AI gets smarter as it analyzes data and behavior, getting better at recognizing fraudulent patterns that would have otherwise been overlooked.

    Optimize your fraud process with machine learning and AI technology that can analyze any kind of data and improves its accuracy with each analysis.

  • Action

    The final step to help you stop fraud is Action: when you have accessed all the traditional and alternative data you need and AI/ML has analyzed it, you are ready to decision.

    If the first layer of checks don’t yet paint a clear picture of the legitimacy of a subscriber, your decisioning solution can look deeper into the data for further analysis. Depending on your model, you might instead offer them a plan for high-risk subscribers, or reject them outright. If everything checks out, on the other hand, your decisioning engine would then approve and onboard.

    Advanced decisioning uses all of the data you’ve gathered to make the most accurate decisions- that protect you against fraud. It improves efficiency and saves you money by performing only necessary checks – you never have to take a one-size-fits-all approach.

    Once decisions are made, the outcomes are fed back into the platform, adding even more valuable data and analysis to help the AI/ML technology guide your decisioning to more accurate decisions in the future.

icon-globe

International Revenue Share Fund (IRSF):

Involves the exploitation of premium-rate numbers to generate large call volumes and siphon profits – with impacts extended beyond financial losses to include damaged customer trust and brand reputation, and increased operational costs.
We’ve seen some examples of how alternative data can fuel a decisioning engine to fight fraud, but what is it exactly? Check out the top three things telcos should know about this powerful tool.

Part 2:
Three Things Telcos Should Know About Alternative Data

The financial landscape is vast, especially at a global scale. Telco spans that landscape, as wireless services and products like handsets and modems are in high-demand among people from all financial backgrounds. To reach them, you can’t only rely on traditional data like credit scores to determine risk of default. Collecting and using alternative data can help you impact countless lives, tapping into an enormous worldwide market.
  • 1. What is alt data?

    It’s not data that wears eyeliner and plays guitar – it’s a powerful tool for financial inclusion.

    Simply put, alternative data is all the information not maintained by credit bureaus that can paint a more holistic picture of a person’s financial health and overall risk. It can include financial information like rent, utility, or even telco payments, but also analyzes other information like social media activity, geolocation, and property records.

    Alternative data can tell a more complete story than traditional data alone. There are nearly 30 million “credit invisibles” in the US and close to another 10 million in Canada, joined by 70% of Latin America’s population, 70% of Southeast Asia’s, and almost one quarter of the entire world – there are nearly 1.4 billion people without banking or credit history. That’s an awful lot of people who wouldn’t be qualified to open a telco account via traditional methods alone.

    And while credit scores have proven to be strong indicators of whether someone will pay their bills on time, doesn’t it make sense to actually take into consideration utility and other recurring payment patterns to predict the same behavior for telco? Over 90% of Americans make payments on financed mobile phones, but only 2.5% of consumer credit bureau files contain telco payment information. While you might have the payment records for your own subscribers, being able to access that information for those looking to switch operators would be a reliable way to determine risk. Layering in utility data on top of credit scores gives you highly relevant insights to provide even stronger indicators of risk.

    Telco, utility, and lease/property information is often highly indicative of credit trustworthiness but just isn’t considered by credit bureaus. That’s why alternative data is so powerful.

  • 2. How to pull alt data?

    Telcos can access alternative data through public records, along with any data partners you might have integrated into your decisioning solution. These data partners could share social media activity, employment information, and more – what you can access all dependent on your region’s compliance rules and regulations around credit decisioning.

    While this information may not have as direct a correlation with credit trustworthiness, it can give you a fuller picture of someone’s lifestyle. Social media, for instance, can be a very enlightening source of alternative data, giving you insight into activities and habits that may be relevant. As more social media companies begin to offer embedded payment options on their platforms, someone’s Instagram profile could provide you with a look into their transactional behavior. Understanding how often a person shops on Instagram, how expensive the items they buy are, and if these purchases relate to the timeliness of their bill payments could be helpful ways to analyze this behavior.

    Make sure you have access to data integrations and partners that will offer you the widest lens within the required parameters to look at subscribers in order to get the best results from alternative data. Choosing technology that can accelerate partner integration and alternative data access will guarantee rapid ROI, connecting you with more subscribers, faster.

  • 3. Does alt data work?

    Yes! Credit scores may not necessarily reflect a person’s current financial health, as the score heavily weighs past credit behavior in addition to current behavior. Even if someone is very responsible in the present, bad decisions from their past could still negatively affect their credit. If you ran that person’s profile through your traditional decisioning process, they might get flagged as high risk, leading to an inaccurate assessment. The same would be true of someone who never had access to credit due to past financial status or discriminatory lending practices. Alternative data solves that problem.

    And there’s evidence to support it: 64% of lenders/credit providers that use alternative data see improved risk assessment, 48% have an increase in offer acceptance, and 64% see tangible benefits within one year of implementation. Other benefits include improved decisioning accuracy, better fraud protection, greater financial inclusion, faster speed-to-market, rapid onboarding, and overall maximized value.

    We’re living in an era where information is as accessible as it’s ever been – it’s time to use it. The telco industry is at the forefront of innovation, so why keep assessing creditworthiness the same way we did decades ago? When you integrate alternative data into your decisioning, you’re making the world even bigger for millions of people who need telco services and inviting in low-risk subscribers that will accelerate your growth.

Where does intelligent risk decisioning come in?

Intelligent, holistic risk decisioning solutions can play a pivotal role in empowering telco providers to combat fraud effectively. By leveraging real-time data integration (ahem, the three As already covered) and machine learning, these advanced fraud solutions can analyze vast amounts of data from multiple sources at every stage of the customer journey. This enables you to ensure that fraudulent activities are detected and prevented before they escalate, enhancing speed, accuracy in decision-making, and improving the subscriber experience. Provenir customer MTN was able to stop an additional 135% of high-risk transactions via fraud mitigation solutions, without adding friction to the application process. Implementing intelligent risk decisioning not only mitigates fraud but also improves operational efficiency and enhances the overall customer experience. Ready to fight back?

Discover how Provenir can help you maximize subscriber value, minimize risk, and enhance customer satisfaction.

Learn More

LATEST BLOGS

The Transformative Journey of Digital Banking in APAC: Growth, Challenges, and Innovations

The Transformative J...

BLOG The Transformative Journey of Digital Banking in APAC:
Transforming Consumer Lending: How Big Retailers Like Walmart Are Changing the Game

Transforming Consume...

BLOG Transforming Consumer Lending: How Big Retailers Like Walmart
10 Companies Leading the BaaS and Headless Banking Revolution

10 Companies Leading...

BLOG 10 Companies Leading the BaaS and Headless Banking
Headless Banking and Banking-as-a-Service: Shaping the Future of Finance

Headless Banking and...

Explore the future of finance with headless banking and
Maximizing AI/ML for Fraud and Risk Mitigation

Maximizing AI/ML for...

The battle against fraud and risk in financial institutions
Successful Digital Transformation in Financial Services

Successful Digital T...

Digital transformation is critical for financial services organizations who
Transforming the Customer Journey: How Unified Technology Can Enhance Experience and Efficiency

Transforming the Cus...

As consumer duty mandates higher transparency and fairness, many
Breaking BaaS: Keeping The Sponsor Bank-Fintech Relationship On The Straight And Narrow By Taking a Page From Franchising

Breaking BaaS: Keepi...

The financial services industry is undergoing a profound transformation,

Continue reading

Infographic: How to Maximize Revenue for Telcos without Increasing Risk

INFOGRAPHIC

Navigating the High-Stakes World of Telco Decisioning

How to Maximize Revenue Without Risk

Increasing subscriber activations can be risky business for telcos. You need a way to grow your business while juggling intense competition, increased fraud, and high customer churn. You need data-driven, AI-powered decisioning solutions.

Read the infographic to see how the right decisioning technology can help your telco skip the risk and reap the revenue rewards throughout the entire subscriber lifecycle.

Want to learn more about how intelligent decisioning can elevate subscriber value and reduce losses?

Get the eBook

RESOURCE LIBRARY

Survey: 2025 Global Risk Decisioning Survey

Survey: 2025 Global ...

Survey: 2025 Global Risk Decisioning Survey What are the ...
blog lending thumbnail

BLOG: Unlocking Succ...

Thriving Through Change: Unlocking Success in Poland’s Lending Revolution ...
BLOG AI Round up

BLOG: Shaping the Fu...

Shaping the Future of Decisioning: How These Leading Financial ...
EBOOK: How Telcos Can Boost Revenue Without the Risk

EBOOK: How Telcos Ca...

Dial Into Profit: How Telcos Can Boost Revenue Without ...
boss article

NEWS: It’s Dentistry...

It’s Dentistry’s Turn to Open Wide: Provenir partners with ...
finextra news

NEWS: Financial Serv...

Financial Services Trends for 2025 Fraud Prevention, Customer Account ...
News: Chartis Research Executive Brief Details Provenir ‘Best-in-Class’ Capabilities for Credit Risk and Fraud Mitigation

News: Chartis Resear...

Chartis Research Executive Brief Details Provenir ‘Best-in-Class’ Capabilities for ...
Vendor Report: Chartis Research Names Provenir a Global Leader

Vendor Report: Chart...

Chartis Research Names Provenir a Global Leader Credit and ...

Continue reading

Blog: The Growing Threat of Fraud in Auto Lending and How to Combat It

The Growing Threat of Fraud in Auto Lending and
How to Combat It

How intelligent decisioning can keep you ahead of fraudsters

As fraud continues to increase in the automotive industry, the impact it has on financial services providers and vehicle buyers is significant. Thanks to the high-value transaction of car buying, and a growing shift towards digital loan applications, fraudsters are finding increasingly sophisticated ways to exploit vulnerabilities in the system. And it’s working for them – automotive fraud is up by more than 50% this year versus last year. Auto lenders are caught in a high-stakes environment, forced to balance the need for instant loan approvals and seamless customer experiences with robust risk management and fraud prevention measures.

This need-for-speed in application processing, driven by consumer expectations and mounting competitive pressure, can create gaps that fraudsters are ready to exploit – putting your financial stability, profitability, and industry reputation at risk. So we’re looking at common fraud schemes, the impact fraud has on the auto industry, and actionable insights for technology-driven solutions that can help you combat fraud in an increasingly digital, high-risk world.

Why is fraud so prevalent in auto lending? There are several factors that make auto financing an appealing target for fraudsters:

  • High-Value:

    Auto loans tend to be high-volume and high-value, meaning successful scams can yield substantial financial rewards.

  • Consumer Demands:

    Today’s digitally-savvy consumers have high expectations of fast loan approvals and frictionless experiences. When same-day decisions are expected, lenders face pressure to prioritize speed over robust risk mitigation measures, creating gaps for fraudsters to slip through.
  • Digital Transformation:

    Further to consumer demands, the ongoing shift to online/digital applications exposes lenders to more sophisticated (and very rapidly evolving) digital fraud schemes, including identity theft and synthetic IDs.
  • Economic Uncertainty:

    Fluctuations in vehicle prices, interest rates, inflation, and economic instability often results in desperation and opportunism, prompting both professional fraudsters (including organized crime rings) and financially strained individuals to engage in fraudulent activities.
It’s a perfect storm, making the automotive industry as a whole, and in particular lenders/financial services providers, increasingly vulnerable to fraud.
The Many Faces of Auto Lending Fraud – And Their Impacts
Fraud in the industry takes on many forms, each posing unique challenges to lenders – and requiring unique tactics to fight it. But what these schemes show is that the complexity and evolving nature of fraud requires advanced detection and prevention measures.
  • Application/First-Party Fraud: Where individuals use false identities or fabricate employment/income info to qualify for loans they wouldn’t otherwise be approved for. Fraudsters might fabricate pay stubs or employers, making it challenging for lenders to verify legitimacy of loan applications. Nearly 80% of all auto fraud cases involve first-party fraud.
  • Synthetic Identity Fraud: Even more insidious (and on the rise – there was a 400% increase in synthetic ID fraud in the automotive industry this past year), synthetic ID fraud involves creating entirely new identities, combining real and fictional info (i.e. mixing a real Social Insurance/Social Security number with fake personal details). Synthetic IDs often have clean credit histories, making them difficult to flag and enabling fraudsters to secure significant loans before disappearing.
  • Dealer Fraud: Dishonest car dealers can collaborate with fraudsters, inflating the price of vehicles or falsifying loan documents to secure higher financing amounts, leaving lenders at risk when the loan defaults
  • Title Washing: This involves the alteration of a vehicle’s title to hide its history of accidents or salvage status – misleading both lenders and potential buyers and making a car appear more valuable than it actually is.
  • Re-Vinning: Involves removing the original Vehicle Identification Number (VIN) from a stolen vehicle and replacing it with a counterfeit VIN from a legally registered vehicle; disguising the stolen vehicle’s true identity and allowing fraudsters to sell/register it without suspicion.
  • Loan Stacking: When individuals apply for multiple auto loans simultaneously, often across different lenders. Securing multiple loans before credit bureaus or financial services providers have time to update records means that fraudsters can walk away with several financed vehicles, leaving lenders on the hook to recover losses.
The impacts of fraud affect financial institutions and the broader automotive industry with significant consequences for both lenders and consumers, including:
  • Financial Losses: Auto lenders and financial services providers collectively lose billions of dollars annually (estimated at nearly $8 billion in 2024) thanks to fraudulent activities. This affects profitability of course, but also creates a ripple effect with higher interest rates and less favorable loan terms for consumers as lenders try to offset their risk.
  • Operational Strain: Detecting, investigating, and managing fraud cases can require substantial resources (human and financial) and a large time investment. This can lead to inefficiencies in day-to-day operations of your business, diverting attention from core business functions.
  • Reputational Damage: Fraud incidents can erode consumer trust and loyalty, and expose lenders to regulatory scrutiny, tarnishing brand image and leading to further financial and operational repercussions.
  • Market Impact: Widespread fraud can contribute to inflated vehicle prices and exacerbate loan risk concerns, deterring both lenders and buyers, leading to declining car sales and impeding market growth.
Combating these challenges requires a concerted effort from the industry as a whole to implement proactive, efficient fraud prevention measures – and ensure the integrity and profitability of your business.
Staying Ahead of Auto Fraud: Best Practices and Solutions
A multi-pronged approach that combines advanced technology, collaboration, and strategic best practices is key to effectively combat the threat of fraud while still balancing operational efficiency and customer satisfaction.
  • Advanced Data Analytics:

    Leveraging data-driven insights is essential in early detection of fraud. Advanced data analytics tools can flag unusual application behaviors (discrepancies in reported income, recurring patterns linked to synthetic IDs, etc.). Analyzing vast datasets allows lenders to identify even the must subtle indicators of fraud that would be difficult to catch through manual reviews, enabling you to more effectively minimize potential losses.
  • Identity Verification Tools:

    Modern IDV tech plays a crucial role in authenticating applicant info. Tools that use biometrics, document verification, and cross-reference with government databases help ensure applicants really are who they say they are. These tools help auto lenders avoid false positives, improving the accuracy of fraud detection and maintaining a frictionless approval process for genuine customers. This allows you to significantly reduce fraud risks, while still supporting a satisfying customer experience.
  • Fraud Detection Software:

    Integrated fraud risk decisioning software helps you streamline and strengthen fraud prevention measures through automation. Incorporating real-time decisioning and machine learning models that can adapt to evolving fraud tactics allows you to detect anomalies instantly and automate repetitive tasks, helping lenders save time and resources. This boosts overall operational efficiency, allowing your teams to focus on higher-value, more strategic tasks while maintaining compliance with relevant regulations.
  • Cross-Industry Collaboration:

    Sharing fraud intelligence and best practices with other lenders and financial organizations in a variety of verticals can help everyone stay informed of new fraud schemes and threats. Cooperation greatly strengthens defenses and ensures a proactive approach to emerging fraud tactics, allowing you to stay one step ahead.
  • Continuous Monitoring:

    Effective fraud prevention doesn’t stop at the application stage. Continuous monitoring of loan portfolios and borrower behavior can help you detect fraudulent activity across the customer journey before it escalates. Monitoring tools that use AI to analyze account patterns and identify signs of fraud helps you protect your business, maintain customer trust, and ensure longer-term financial health.
Key Capabilities to Consider in Fraud Solutions
When selecting fraud detection tools, look at prioritizing the following capabilities:
  • Real-Time Decisioning:
    Instant assessments to flag potential fraud before loan approvals and minimize false positives
  • Machine Learning:
    Adaptive models that learn from fraud attempts to refine detection methods
  • Automation:
    Tools that streamline application processing and fraud checks to improve efficiency and reduce manual workload, while ensuring compliance with relevant regulations

  • Seamless Integration:
    Software solutions that work seamlessly with existing systems to enhance your current fraud prevention methods – and ensure a frictionless customer experience
Future-Proofing Your Fraud Strategy With Provenir

Investment in the right technology is key to a successful, proactive approach to fraud and risk management. The foundation of future-proofing lies in adopting scalable, cloud-based solutions that are capable of adapting to changing fraud threats. Cloud-based platforms offer you flexibility and real-time updates, while AI-driven tech enhances fraud detection by rapidly and accurately analyzing large datasets to identify subtle, complex patterns that can otherwise slip through the cracks. And advanced AI tools will continuously learn from your fraud decisions, allowing you to refine fraud detection processes and stay ahead of fraudsters.

Provenir’s AI-powered fraud solutions offer you:

data

Data Orchestration

Bring your own data or connect to one of our market leading partners using Marketplace integrations

icon-decisioning

Decisioning

Real-time assessments, advanced analytics tools, and machine learning models to deliver intelligent fraud decisioning flows

icon-documents

Case Management

Streamlined referral handling and frictionless investigations

decision intelligence

Decision Intelligence

AI-powered insights to understand and optimize strategy performance

Striking a balance between fast loan approvals and thorough fraud checks is essential. Integrating automated systems for real-time decisioning while maintaining robust case management for complex cases is key, alongside orchestrating data effectively and leveraging intelligent insights for faster, more accurate fraud decisions. By embracing advanced, scalable decisioning technology, you can fortify yourself against both current and future fraud threats – boosting operational efficiency, ensuring security and compliance, and delivering your customers a seamless, secure experience in their automotive journey.

Discover how Provenir’s robust fraud solutions can optimize your auto lending strategy.

Learn More

LATEST BLOGS

The Transformative Journey of Digital Banking in APAC: Growth, Challenges, and Innovations

The Transformative J...

BLOG The Transformative Journey of Digital Banking in APAC:
Transforming Consumer Lending: How Big Retailers Like Walmart Are Changing the Game

Transforming Consume...

BLOG Transforming Consumer Lending: How Big Retailers Like Walmart
10 Companies Leading the BaaS and Headless Banking Revolution

10 Companies Leading...

BLOG 10 Companies Leading the BaaS and Headless Banking
Headless Banking and Banking-as-a-Service: Shaping the Future of Finance

Headless Banking and...

Explore the future of finance with headless banking and
Maximizing AI/ML for Fraud and Risk Mitigation

Maximizing AI/ML for...

The battle against fraud and risk in financial institutions
Successful Digital Transformation in Financial Services

Successful Digital T...

Digital transformation is critical for financial services organizations who
Transforming the Customer Journey: How Unified Technology Can Enhance Experience and Efficiency

Transforming the Cus...

As consumer duty mandates higher transparency and fairness, many
Breaking BaaS: Keeping The Sponsor Bank-Fintech Relationship On The Straight And Narrow By Taking a Page From Franchising

Breaking BaaS: Keepi...

The financial services industry is undergoing a profound transformation,

Continue reading

News: How Banks Can Avoid Tech Bloat to Boost Efficiency, Security, and Innovation

How Banks Can Avoid Tech Bloat to Boost Efficiency, Security, and Innovation

Technology is an enabler of growth, but it can also be a hindrance to efficiency. When you’ve accumulated outdated, redundant, or overly complex tech systems, you may feel the pressures of ‘tech bloat.’ Check out the recent article with FinTec Buzz, where Brendan Deakin, Provenir’s General Manager of the U.S. shares his thoughts on how to reduce tech bloat in order to improve efficiency, security, and innovation.

Read More

fintecbuzz logo

How Banks Can Avoid Tech Bloat

Read More

LATEST NEWS

Continue reading

Webinar: Mitigating Application Fraud in Africa

Mitigating Application Fraud in Africa: A Holistic Approach with a Decision Platform

Book a Meeting

The African market, characterized by rapid digital growth and increasing financial inclusion, is facing a surge in application fraud. Traditional fraud prevention methods are struggling to keep pace with the evolving tactics of fraudsters. This webinar will explore how a holistic onboarding decision platform can revolutionize fraud prevention in Africa.

We will discuss the key challenges of application fraud in the African context, including identity theft, synthetic fraud, and social engineering attacks. We will then delve into how a decision platform can address these challenges by:

  • Orchestrating rich data: Leveraging diverse data sources to gain a comprehensive view of applicants and identify suspicious patterns.
  • Creating complex rules: Developing sophisticated rules to detect anomalies and flag potential fraudulent activities.
  • Incorporating machine learning: Utilizing machine learning algorithms to continuously learn from new data and adapt to emerging fraud trends.
  • Enabling effective decisioning: Providing a case management system that facilitates efficient investigation and resolution of fraud cases.

By adopting a holistic approach with a decision platform, organizations can enhance their fraud prevention capabilities, protect their businesses, and ensure a positive customer experience in the dynamic African market.

Moderator

Adrian Pillay

Provenir

Director of Sales, MEA&T
Panelists
  • Mariama Jalloh-Heyward

    Mariama Jalloh-Heyward

    Alliance for Innovative Regulation (AIR)

    Program Director
  • Jason Abbott

    Jason Abbott

    Provenir

    Director of Fraud Solutions

LATEST WEBINARS

SME Lending in MENA:...

ON-DEMAND WEBINAR SME Lending in MENA:Leveraging Data +

SME Lending in Afric...

ON-DEMAND WEBINAR SME Lending in Africa -Leveraging Data
Pioneering the Future of Low-Risk Consumer Lending

Pioneering the Futur...

ON-DEMAND WEBINAR Pioneering the Futureof Low-Risk Consumer Lending
Fireside Chat: Maximizing Member Experiences with Better Technology, Data + Automation

Fireside Chat: Maxim...

ON-DEMAND WEBINAR Fireside Chat:Maximizing Member Experiences with Better

Maximizing the Value...

ON-DEMAND WEBINAR Maximizing the Value of Your Customers:Better

Achieving Frictionle...

ON-DEMAND WEBINAR Achieving Frictionless Fraud Prevention:Striking the Perfect

Embedding Exceptiona...

ON-DEMAND WEBINAR Embedding ExceptionalBorrower Experience in Embedded Finance
How to Power Risk Decisions Faster than the Competition

How to Power Risk De...

ON-DEMAND WEBINAR How to Power Risk DecisionsFaster than

Continue reading

News: Qorus NewTech

Qorus NewTech Friday: Provenir – Offering Banks Intelligent Decision-Making Solutions

How did Provenir begin, and what’s next for us? Our Chief Product Officer, Carol Hamilton, sat down with Qorus for a chat on what led to the creation of Provenir’s AI-powered risk decisioning platform, how we’ve evolved, and where we’re headed next. Read on for more info on how we’re expanding our capabilities in decision intelligence and how we’re helping financial services providers not only react to risks and opportunities, but better predict them.

Read More

Offering Banks Intelligent Decision-Making Solutions

Read More

LATEST NEWS

Continue reading

Blog: Election Economics

Election Economics: How to Navigate Risk Decisioning in an Uncertain Political Landscape

How Political Outcomes Shape the Future of Lending and Financial Services
Elections are pivotal moments that shape the direction of the economy, often driving shifts that reverberate across industries, including financial services. The outcomes of national and regional elections will directly influence fiscal strategies, regulatory frameworks, and economic policies, which then impact interest rates, inflation, the employment landscape, and overall market stability. And of course, all of these factors are critically important to the world of financial services, where things like credit decisioning, fraud threats, risk management, and lending practices all depend quite heavily on the broader economic environment. Recent elections in the UK and Argentina have already demonstrated how shifts in political leadership drive significant economic policy changes, and of course, the highly contentious upcoming Presidential election in the US looms as a tipping point that will have influence across the globe. As these political events unfold, financial services providers need to remain agile, proactively adjusting to new realities to ensure stability (and profitability) amidst change.
Recent Elections and Economic Impact on Lending and Financial Services

Recent elections around the world have already triggered significant economic shifts, with far-reaching implications. In the UK General Elections in 2024, results have further shaped the ongoing Brexit process, influencing fiscal policies and regulatory frameworks that directly impact the financial industry. Uncertainty surrounding post-Brexit trade deals and regulatory realignment has already affected interest rates and inflation, creating tighter credit conditions for both consumers and businesses. And adjustments to the Bank of England’s interest rate policies or regulations governing financial institutions could further influence lending practices, with tighter borrowing conditions on the horizon for both individuals and small businesses.

In Argentina’s 2023 Presidential Election, a shift in leadership has brought about changes in economic strategy, particularly in the battle against soaring inflation. The new government’s attempts to control inflation and stabilize the economy are affecting the country’s monetary policy, leading to higher interest rates and tighter lending criteria. For financial institutions, this poses significant challenges, requiring lenders to quickly adjust their credit decisioning processes to accommodate economic instability. As inflation persists and the cost of borrowing rises, both consumer credit and business financing have become more difficult to secure, which further strains the economy.

The India General Elections earlier this year have also had effects on the fintech space. The results will influence regulatory policies surrounding fintech growth and digital finance, both of which are necessary for encouraging financial inclusion in underserved markets. Depending on the government’s support for these sectors, lending to traditionally underserved segments of the population could see either significant growth or stagnation. And changes in policy around digital finance could encourage new forms of lending, but they could also introduce more stringent regulations that will make access to credit much more challenging.

The 2024 US Presidential Election: A Global Ripple Effect

Of course top of mind these days, regardless of your location, is the upcoming US Presidential election. While it’s always something that has far-reaching effects, this year’s highly contentious ballot is poised to have sweeping global implications, on everything from global interest rates and inflation trends, to significant policy reforms on taxation, regulation, and lending practices. A key player in this process is the Federal Reserve, which closely monitors election outcomes and adjusts interest rates accordingly. If the newly-elected government pushes for changes in fiscal measures, the Federal Reserve’s response could shape borrowing costs, which in turn improves or challenges access to credit. For lenders and financial services providers, these shifts showcase how important it is to remain agile in the face of uncertain regulatory reforms and fluctuating market conditions. The global financial system will be watching closely as the election unfolds – because no matter who wins, there is bound to be significant changes that will reshape lending dynamics in the US and beyond.

Election-Driven Economic Currents: Navigating Interest Rates, Inflation, and Risk Decisioning

Election outcomes can cause shifts in all sectors of the economy, but some areas in particular directly impact lending and risk decisioning. One of the most immediate effects is on interest rates, which are often adjusted based on fiscal policies introduced post-election. As interest rates fluctuate, lenders have to reassess risk profiles and adjust their credit and risk decisioning processes to account for any potential volatility in repayment abilities of their customers. Inflation control is also directly linked to post-election economic strategies. Any policies that either stimulate or dampen the economy can lead to varying levels of inflation – which affects everything from consumer purchasing power and household debt to business investments and the stock market. Inflation can also erode creditworthiness, with rising prices and an increased cost of living making it harder for both individuals and companies to manage their debt obligations. This means that lenders are then faced with the challenge of adjusting lending practices to maintain profitability while managing increasing risks in their customer base (which requires systems and solutions that enable flexibility in decisioning processes).

The outcome of any election also influences overall creditworthiness as economic conditions shift in response. Changes in the employment rate, business investments, interest rates, and fiscal stability all contribute to changes in credit and risk profiles. This is where a more dynamic approach to risk assessment is critical, with the ability to leverage intelligent, proactive risk decisioning solutions. Using advanced decisioning technology and data analytics allows financial services providers to adapt easily, identifying risks earlier and making more informed decisions. This proactive approach enables lenders to protect their profitability and lending portfolios while still serving the needs of customers effectively.

Ahead of the Curve: How Advanced Risk Decisioning Solutions Mitigate Volatility

With elections comes uncertainty. And when there’s uncertainty, financial services providers need to proactively navigate shifting risk. Advanced risk decisioning solutions play a key role in helping you better predict (and respond to) risk, by leveraging real-time data and AI-driven analytics to identify emerging trends earlier and make smarter, faster risk decisions. Rather than simply reacting to sudden market fluctuations, proactive decisioning allows you to better predict future scenarios, preparing for possible fluctuations in interest rates, inflation, credit conditions, ability to repay, etc. Remaining agile and competitive is key to staying ahead of any uncertainty in the economy – election-driven or otherwise.

Holistic risk decisioning solutions also ensure a smoother onboarding process, with the ability to more accurately assess creditworthiness, even among rapidly changing market conditions. AI-powered decisioning software and solutions allows you to access and integrate vast amounts of data (everything from economic indicators and market trends to individual financial behavior), giving you a more accurate (and nuanced) view of a customer’s unique risk profile. Too often when economic conditions are volatile, the inclination is to be overly cautious. But that can stifle your business growth. With more proactive, agile decisioning, your lending portfolio remains stable (and profitable) even when external conditions aren’t.

Fraud prevention also becomes a key focus. During periods of political and economic uncertainty, fraud attempts often surge. With a holistic, data-driven approach to your risk decisioning, advanced algorithms and embedded intelligence can better detect unusual patterns and behaviors that signal fraudulent activity. Integrating fraud detection directly into the risk decisioning process allows you to greatly reduce losses, ensuring your operations remain secure, compliant, and resilient even among the unpredictability of major election upheaval.

Beyond onboarding, there is also the issue of managing ongoing customer relationships and maximizing value across the lifecycle. Ongoing account management is particularly important during periods of economic uncertainty. Advanced risk decisioning solutions empowers you to continuously, proactively monitor customer profiles and make adjustments easily. A flexible solution allows you to adjust credit limits and lending terms in real time as economic factors like inflation, interest rates, and consumer behavior evolve. Using AI-driven tools to track changes in individuals as well as broader market trends allows you to proactively mitigate risk, reducing the likelihood of defaults while maintaining a positive customer experience through personalized, flexible financial products and services.

Despite proactive, agile efforts to effectively manage your risk, post-election downturns are common, leading to increases in default rates and placing added pressure on collections and recovery strategies. Sophisticated (and more productive) collections treatment strategies are made possible with intelligent data and decisioning solutions. Leveraging advanced risk decisioning software allows you to segment delinquent accounts based on risk profiles, prioritize collections efforts, determine the best communications channels, and tailor recovery efforts to individual borrower profiles. Best of all, it allows you to anticipate defaults before they happen by closely analyzing customer behavior and economic trends to forecast likelihood of repayment, enabling you to approach debt recovery proactively and strategically. A more proactive approach not only helps to mitigate losses, but also supports a much more empathetic and effective recovery process, ensuring long-term management of your customer relationships.

Preparing for Election-Driven Economic Shifts in Financial Services

Intelligent risk decisioning solutions are key to staying ahead of post-election shifts. By incorporating AI and advanced data analytics in one holistic platform, these decisioning solutions enable you to:

  • Forecast and proactively mitigate potential risks
  • Make data-driven lending decisions
  • Improve onboarding processes
  • Reduce customer friction
  • Manage customer risks and relationships across the lifecycle
  • Detect and prevent fraud
  • Prioritize collections efforts
  • Adjust lending practices with ease
  • Continuously monitor the economic environment

Financial services providers that adopt forward-looking, proactive strategies (and which are armed with the right technology) will prove more resilient, positioning themselves for sustainable growth even in the face of political and economic change. Are you ready?

Discover how Provenir’s single decisioning platform offers you stability across the customer lifecycle.

Learn More

LATEST BLOGS

The Transformative Journey of Digital Banking in APAC: Growth, Challenges, and Innovations

The Transformative J...

BLOG The Transformative Journey of Digital Banking in APAC:
Transforming Consumer Lending: How Big Retailers Like Walmart Are Changing the Game

Transforming Consume...

BLOG Transforming Consumer Lending: How Big Retailers Like Walmart
10 Companies Leading the BaaS and Headless Banking Revolution

10 Companies Leading...

BLOG 10 Companies Leading the BaaS and Headless Banking
Headless Banking and Banking-as-a-Service: Shaping the Future of Finance

Headless Banking and...

Explore the future of finance with headless banking and
Maximizing AI/ML for Fraud and Risk Mitigation

Maximizing AI/ML for...

The battle against fraud and risk in financial institutions
Successful Digital Transformation in Financial Services

Successful Digital T...

Digital transformation is critical for financial services organizations who
Transforming the Customer Journey: How Unified Technology Can Enhance Experience and Efficiency

Transforming the Cus...

As consumer duty mandates higher transparency and fairness, many
Breaking BaaS: Keeping The Sponsor Bank-Fintech Relationship On The Straight And Narrow By Taking a Page From Franchising

Breaking BaaS: Keepi...

The financial services industry is undergoing a profound transformation,

Continue reading

Digital Banking All-Stars: 15 Key Players Impacting Your Banking Experience

Digital Banking All-Stars: 15 Key Players Impacting Your Banking Experience

Digital Banks: Leading the Charge on Speed, Convenience, and Personalization
In a world where smartphones have become central to everything (from social connections and work tools to entertainment and GPS systems), digital banks are stepping up as game-changers for financial services. Long gone are the days of waiting in line at your local branch – instead, we have digital banks that focus on speed, convenience, and putting you in control of your money like never before. This new breed of banks isn’t just transforming our everyday financial transactions, but setting a benchmark for customer experience in the financial sector. In this round-up blog, we’re highlighting 15 digital banks that are leading the way, showing how tech-savvy banking can be both innovative and empowering.
  • Revolut: Launched in 2015 in the UK, Revolut quickly became one of the most recognized digital banks globally. Originally offering currency exchange services with low fees, the company has since expanded into a full-fledged financial super-app, providing its customers with everything from personalized budgeting tools to cryptocurrency trading. With over 45 million users worldwide, Revolut focuses on innovation and customer-centric solutions, making it a top choice for consumers.
  • Monzo: Another UK-based digital bank, Monzo has impacted the world of personal finance, offering features like real-time spending notifications, savings accounts, and fee-free foreign transactions. With a community-driven development approach, the company uses customer feedback to directly shape the product roadmap and future features. Monzo prioritizes transparency, ease of use, and financial education for its 10+ million customers.
  • sofi

    SoFi: Short for Social Finance, SoFi began in 2011 with a mission to help students refinance their loans. But today it has grown far beyond that, offering a diversified financial platform that provides everything from personal loans and mortgages to investment services and credit cards. Based in the US, SoFi serves a variety of types of consumers, many of whom are younger professionals seeking a more modern banking experience. The company prides itself on addressing the financial needs of its members at every life stage, with personalized products and educational resources that empower consumers to make more informed financial decisions.
  • Comun: A digital bank designed specifically for the immigrant Latino community in the United States, Comun aims to provide financial services that are accessible and relevant to the needs of this typically underserved population. Offering bilingual support, fee-free accounts, and tools to help users build credit, Comun is filling a critical gap in the financial services landscape. With a deep understanding of its customers, the organization is able to provide culturally relevant solutions that foster financial inclusion and empowerment, enabling social mobility for immigrants and their families.
  • Chime: One of the most popular digital banks in the US, Chime is known for its commitment to helping consumers avoid the pitfalls of traditional banking fees. No monthly fees, overdraft fees, or minimum balance requirements endears Chime to millions of Americans looking for a more affordable, transparent banking option. With a user-friendly app, early direct deposit feature, and strong focus on financial wellness, the organization continues to challenge traditional banks to rethink their fee structures and customer service models.
  • NuBank: A trailblazer in Latin America’s fintech space, NuBank has rapidly grown to become one of the world’s largest independent digital banks with over 100 million customers. Its success lies in its ability to offer a simple, transparent alternative to the traditional complex and expensive Brazilian banking system. Providing no-fee credit cards and easy-to-use financial management tools, NuBank has empowered millions of people in Brazil to take control of their finances – and setting a new standard for financial inclusion in LATAM in the process.
  • Kakao Bank: Launched less than a decade ago, Kakao Bank is South Korea’s leading digital bank (and backed by the powerful Kakao ecosystem). With millions of users, Kakao Bank is changing banking in the region by efficiently integrating financial services into everyday digital interactions. Offering a wide range of products, including savings accounts and loans, all available through its user-friendly mobile app, Kakao Bank’s innovative integration with the Kakao ecosystem enables convenient, seamless financial solutions for its customers.
  • Mydoh: Designed with families in mind, Canada-based Mydoh specifically focuses on helping kids and teens learn about money management. Backed by RBC and launched in 2021, Mydoh offers a prepaid Visa card and an intuitive app that allows parents to assign chores, set savings goals, and track their children’s spending. With an educational approach, Mydoh empowers young users with the tools and knowledge they need to develop healthy financial habits from an early age – and helps to bridge the financial literacy gap among youth in Canada.
  • TymeBank: South Africa’s first fully digital bank, TymeBank has quickly become a prominent player in the African fintech landscape. With a mission to make banking more accessible and affordable for all, TymeBank offers a no-fee, easy-to-use banking experience through its mobile app and partnerships with local retailers for physical banking touchpoints. Focusing on financial inclusion, especially among the underserved populations, its impact is significant, driving innovation in the region and making banking more accessible in South Africa.
  • Bunq: Known as the “bank of The Free,” Bunq, originally founded in the Netherlands, has grown into a leading digital bank operating in 30 European countries. Offering a highly customizable banking experience, Bunq allows users to manage multiple sub-accounts, automate payments, and even plant trees with every transaction. Its success is driven by its strong emphasis on sustainability and customer autonomy, making it a popular choice among young, environmentally-conscious consumers – and challenging more traditional banks to offer greater flexibility and more ethically responsible banking solutions.
  • Kuda: Launched in 2019, Kuda is Nigeria’s first mobile-only bank, designed to offer a more accessible and affordable banking experience to the rapidly growing population in the country. Kuda has gained popularity quickly, especially among young Nigerians, thanks to its focus on easy account management and lack of account maintenance fees. By addressing the specific needs of the Nigerian market and providing innovative solutions that foster financial inclusion, Kuda is quickly challenging the dominance of traditional banks in Africa’s largest economy.
  • Liv: The UAE’s first digital-only bank, Liv heavily targets millennials and young professionals in the region. With a vibrant app that offers everything from instant account opening to budgeting tools and personalized lifestyle offers, Liv is redefining what banking looks like in the UAE. With a deep understanding of the needs and preferences of its target audience, Liv is offering a banking experience that is as fun and dynamic as it is functional – pushing traditional banks to innovate and adapt to the demands of a younger, more tech-savvy customer base.
  • GXS: A joint venture between Grab Holdings Inc. and Singtel, GXS is one of Singapore’s first digital banks, aimed at serving the needs of micro, small, and medium-sized enterprises (MSMEs) and gig economy workers. Offering tailored financial products to a base that traditional banks often overlook, GXS is able to leverage Grab’s extensive ecosystem and Singtel’s telco expertise, offering its customers a seamless, integrated banking experience. These new financial solutions serving a key target in the region are helping to support the growth and resilience of Singapore’s incredibly diverse economy.
  • Ualá: Argentinian-based Ualá is a fintech company that has quickly become a leading digital bank in the region. With a prepaid Mastercard offering, as well as a comprehensive financial management app that enables users to manage their money, make payments, and save with ease, Ualá is empowering millions of users to take control of their finances through innovative, user-friendly solutions. In a country where access to banking services has historically been limited, the company is committed to financial inclusion, contributing greatly to its resounding success.
  • Albo: One of Mexico’s most prominent digital banks, Albo aims to offer a simple and transparent banking experience to its customers. Featuring no fees and a focus on financial literacy, Albo is particularly attractive to young Mexicans who value convenience and clarity in their financial services. With a customer-centric approach, and a focus on providing tools and resources that help its users manage finances more effectively, Albo is helping to challenge traditional banking norms in Mexico and drive greater financial inclusion and accessibility.

The future runway of opportunity for digital banks is endless, with their influence only expected to grow as they continue to push the boundaries of innovation in financial services. They aren’t just redefining how we bank – they are setting the stage for a more inclusive, accessible, and customer-focused financial ecosystem globally. But the success of digital banks hinges on their ability to leverage cutting-edge technologies to deliver seamless, secure, and personalized experiences to their uses. This is where decisioning technology plays a crucial role. AI-powered, integrated credit risk and fraud decisioning solutions are essential tools that can empower digital banks to make faster, more accurate decisions, ultimately enhancing customer trust and satisfaction. The future of banking is digital, and those who embrace advanced, intelligent decisioning tech will lead the charge in shaping a smarter, more resilient financial landscape.

Discover how Provenir’s AI-Powered Decisioning Platform offers you intelligent decisioning for a low-risk, competitive edge.

Learn More

LATEST BLOGS

The Transformative Journey of Digital Banking in APAC: Growth, Challenges, and Innovations

The Transformative J...

BLOG The Transformative Journey of Digital Banking in APAC:
Transforming Consumer Lending: How Big Retailers Like Walmart Are Changing the Game

Transforming Consume...

BLOG Transforming Consumer Lending: How Big Retailers Like Walmart
10 Companies Leading the BaaS and Headless Banking Revolution

10 Companies Leading...

BLOG 10 Companies Leading the BaaS and Headless Banking
Headless Banking and Banking-as-a-Service: Shaping the Future of Finance

Headless Banking and...

Explore the future of finance with headless banking and
Maximizing AI/ML for Fraud and Risk Mitigation

Maximizing AI/ML for...

The battle against fraud and risk in financial institutions
Successful Digital Transformation in Financial Services

Successful Digital T...

Digital transformation is critical for financial services organizations who
Transforming the Customer Journey: How Unified Technology Can Enhance Experience and Efficiency

Transforming the Cus...

As consumer duty mandates higher transparency and fairness, many
Breaking BaaS: Keeping The Sponsor Bank-Fintech Relationship On The Straight And Narrow By Taking a Page From Franchising

Breaking BaaS: Keepi...

The financial services industry is undergoing a profound transformation,

Continue reading