Author: provenirmulti

Empowering Digital Finance Through AI-Powered Risk Decisioning

Written by provenirmulti on May 26, 2025. Posted in Event. No Comments on Empowering Digital Finance Through AI-Powered Risk Decisioning

Join Provenir at The Digital Banker’s premier event in Kuala Lumpur

AI, Cloud & Cybersecurity Congress 2025

Part of South East Asia Tour – Malaysia

17th June 2025
Main Stage
Mandarin Oriental Kuala Lumpur, Malaysia

We’re proud to be part of The Digital Banker’s South East Asia Tour – Malaysia, a flagship gathering of financial services leaders shaping the future of digital banking and innovation in the region.

Join Provenir as we lead discussions on how AI and real-time decisioning are transforming the customer lifecycle—from identity verification and onboarding to fraud prevention and regulatory compliance.

Whether you’re a traditional bank navigating digital transformation or a fintech scaling smarter decisions, we’re here to help you build trust, drive efficiency, and accelerate innovation.

Don’t Miss Our Panel Discussion

Digital Identity & Authentication – Building Trust in Malaysia’s Digital Banking Ecosystem

Moderator

Kavines Karthigasan

Provenir

Panelists

Manpreet Singh
Senior Managing Director and Group Head, Customer Experience Management
CIMB
Kashif Ibad Khan
Executive Director & Head, Corporate & Investment Banking Technology Service Management & PIC
Standard Chartered
Kalyani Nair
Group Chief Digital Officer
Maybank
Shankar Krishnan
Chief Technology Officer
Boost Bank

Book a Meeting with Our Experts

Want a one-on-one conversation? Reserve a dedicated time with the Provenir team to explore how we can support your digital transformation.

Explore how Provenir’s unified, low-code platform enables:

Real-time credit and risk decisioning
Integrated identity verification
AI-driven fraud and compliance automation
Seamless orchestration across the customer lifecycle

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Customer Story: Metro Finance

Written by provenirmulti on May 13, 2025. Posted in Customer Story.

Metro Finance Pty Limited is an Australian-owned, independent finance provider specializing in vehicle and equipment loans. Since 2011, they have financed over $3 billion in loans, assisting over 50,000 customers. The company operates through a trusted broker network, offering both commercial and consumer finance solutions.

Industry
Region
Countries
Sydney, New South Wales, Australia
Line of Business
Solution

Module
Infrastructure
ROI
Competition

Customer Timeline

Land MRR: USD 7,415
Land PS: $80K
Expand MRR: ~$15K
Expand PS: $300K

Opportunity Created
2nd April 2024
Opportunity Won
30th July 2024
Go-Live
17th Feb 2025
Technical Go-Live
14th April 2025
Full Go-Live
Customer Expansion
- In Progress: PS – Novated Leases which is currently being scoped internally within MF
- In Progress: DS – LLM solution discussions initiated
- Future: PS – Consumer Vehicle Finance

Initial Opportunity Details

Customer Challenge
Current underwriting processes are hampered by extended turnaround times, leading to low conversion rates and missed revenue opportunities. The existing solution, powered by Experian, is both costly and operationally heavy, limiting the organization’s ability to respond quickly to market demands. Additionally, delays in data retrieval from the Equifax Commercial Bureau in Australia further impact the speed and efficiency of credit decisioning, ultimately affecting the customer experience.
Provenir Impact
- Smarter Risk Decisions with Greater Accuracy
  By integrating cumulative PD scoring and minimum Veda score logic, MetroFinance can better assess creditworthiness, reduce risk exposure, and ensure consistent, data-driven decisions across commercial vehicle finance.
- Faster Turnaround with Automated Workflows The end-to-end automation — from exposure checks to bureau validation and model execution — has significantly reduced manual intervention, enhancing underwriting speed and improving customer conversion rates.
- Policy Compliance and Scalable Decisioning
  The solution enforces internal credit policies through configurable rules (e.g., asset types, loan amount thresholds, applicant type), ensuring compliance at scale while remaining flexible to accommodate future requirements.

Competitors
Experian & Ui Path
Why We Won
- Proven Success Through an Extensive PoV and Sandbox Trial MetroFinance’s in-depth PoC validated Provenir’s system flexibility for rapid configurations, business-user autonomy, and improved underwriting speed. The platform demonstrated clear value in reducing friction and adapting quickly to changing requirements.
- Integrated and Orchestrated by Design Provenir seamlessly connected with MetroFinance’s systems and data sources, enabling a unified and scalable decisioning infrastructure.
- Strategic Alignment and Industry Expertise Provenir served as a trusted advisor, bringing deep financial services expertise and a strong understanding of commercial vehicle lending to align with MetroFinance’s long-term goals.
Pain Points
- Complex rules, calculations and multi-applicants requirements
- Incumbent solution’s inflexibility of interfacing with MetroFinance’s ecosystem, including broker portal, model services and data connections
- Incumbent vendor’s slow and irresponsible delivery experience

Customer Growth

Growth Opportunities

Data Science Initiative: LLM Solution Discussions Initiated
Initial discussions have commenced between MetroFinance and Provenir’s Data Science (DS) team to explore the application of Large Language Model (LLM) solutions. This initiative aims to identify use cases where LLMs can enhance decision intelligence, automate insights extraction, and drive smarter data-driven strategies. The collaborative dialogue marks an important step in extending advanced analytics capabilities across the organization, with a focus on innovation, scalability, and long-term business value.
Professional Services Engagement – Consumer Vehicle Finance
As part of the ongoing strategic roadmap, Provenir’s Professional Services (PS) team is set to support the future implementation of a tailored decisioning solution for Consumer Vehicle Finance. This planned engagement will extend Provenir’s capabilities across a broader product suite, enabling MetroFinance to leverage a unified platform for both commercial and consumer lending. The initiative underscores Provenir’s long-term commitment to delivering scalable, flexible, and business-aligned decisioning solutions that support MetroFinance’s growth and diversification objectives.

Expansion

Professional Services Engagement – Novated Lease Workflow
Provenir’s Professional Services (PS) team is actively engaged with MetroFinance on scoping a tailored decisioning workflow for Novated Leases. This initiative is currently in the Statement of Work (SoW) discussion phase, with MetroFinance in the process of finalizing the agreement. It reflects the ongoing partnership and adaptability of Provenir’s platform to support emerging business needs. The PS team remains committed to co-designing a scalable and efficient solution that aligns with MetroFinance’s operational and strategic objectives in the novated lease space.

Example Decisioning Flows

New Application
Decisioning
Eligibility
Decisioning
- Blacklist Data
- Fraud & IDV Data
Credit Checks
Decisioning
- Payment history
- Bureau data
- Alternative data
Analytics
Decisioning
PD Score Verification
Decisioning
Decisioning
Recommend & Highlight

OTHER CUSTOMER STORIES

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Beyond Detection: An AI-Powered Approach to Proactive Fraud Prevention

Written by provenirmulti on May 12, 2025. Posted in News.

Beyond Detection: An AI-Powered Approach to Proactive Fraud Prevention

Financial institutions need the automation, efficiency and pattern-building prowess that artificial intelligence delivers to match fraud’s evolving speed.

As fraudsters continue to exploit new technologies, financial institutions face mounting pressure to outpace increasingly sophisticated threats without compromising customer experience. Traditional fraud detection methods are no longer enough. In this article, Jason Abbott, Director – Fraud Solutions at Provenir, explores how AI-powered decisioning and real-time data orchestration are redefining fraud prevention. Discover how forward-thinking institutions are shifting from reactive defences to proactive strategies—protecting both their customers and their bottom line.

Fraud Prevention and Provenir

LATEST NEWS

Roundtable: Managing and Mitigating the Growing Debt Bubble

Written by provenirmulti on April 30, 2025. Posted in Event. No Comments on Roundtable: Managing and Mitigating the Growing Debt Bubble

Provenir Next

Roundtable: Managing and Mitigating the
Growing Debt Bubble

19th November, 2025
11:45 AM – 3:00 PM
Great Northern Hotel
Pancras Rd, London N1C 4TB – England

As the global debt landscape grows increasingly complex, organisations face the challenge of balancing effective debt management with exceptional customer experience. This exclusive roundtable will focus on strategies for managing and mitigating the growing debt bubble, with a particular emphasis on delivering a Gen Z-centric customer experience and achieving the delicate balance of improving customer satisfaction while reducing operational costs. Participants will gain insights into innovative approaches to debt recovery, cost optimisation, and customer engagement.

Key Discussion Points:

Managing and Mitigating the Growing Debt Bubble:
Addressing the challenges of rising debt levels and their impact on businesses.
Delivering a Gen Z Customer Experience:
Meeting the expectations of a generation that values speed, convenience, and personalisation.
Achieving the Seemingly Impossible:
Strategies for enhancing customer experience while simultaneously reducing operational costs.

Format:

11:45 AM – Arrival and welcome drink
12:00 PM – Keynote
12:30 PM – Roundtable discussion and three-course lunch
3:00 PM – Official close and summary

SPEAKER

details…

About the Provenir Thought Leadership Roundtable Series

The Provenir Thought Leadership Roundtable Series brings together industry visionaries, C-level executives, and thought leaders for insightful discussions on redefining risk decisioning strategies. The series fosters a collaborative environment for sharing forward-thinking perspectives, exploring innovative approaches, and shaping the future of fraud prevention in an era of rapid technological evolution and increasing digital risk.