Navigating South Africa’s Debt Crisis: Strategies for Recovery and Engagement in 2025
September 17th 2025
The Maslow, Johannesburg
As the South African debt landscape grows increasingly complex, financial institutions face the critical challenge of balancing effective debt management with an exceptional customer experience. This exclusive roundtable brings together senior decision-makers from across the industry to explore innovative strategies for mitigating consumer over-indebtedness, while enhancing financial inclusion and long-term engagement.
With a focus on the country’s most affected groups—particularly Millennials and Gen Z—this session will delve into the evolving credit behaviours, emerging risks, and tactical responses required in 2025. Participants will gain actionable insights into transforming collections, personalising recovery journeys, and leveraging fintech to drive both profitability and customer well-being.
Key Discussion Points:
Managing and Mitigating the Growing Debt Bubble: Understanding how inflation, high interest rates, and unsecured lending are fueling over-indebtedness—and what strategies financial institutions can use to respond.
Delivering a Gen Z and Millennial Customer Experience: Meeting the expectations of younger generations facing income instability, low financial literacy, and digital-first credit behaviours—while fostering engagement and trust.
Achieving the Seemingly Impossible: Exploring how fintech innovation, personalised recovery journeys, and empathetic engagement can reduce operational costs while improving repayment outcomes.
Format:
7:45 am
Arrival and Welcome Drink
8:00 am
Keynote: Inside the 2025 South African Credit Crisis: What the Data Reveals – Tej Desai, CEO Collections and Recoveries, ALEFBET HOLDINGS
8:30 am
Roundtable Discussion and breakfast
11:00 am
Official Close and Summary
Register your interest here
Tej Desai
CEO Collections and Recoveries, ALEFBET Holdings
Tej is a seasoned executive and passionate advocate for business-led digital transformation. With a sharp instinct for connecting data, digital innovation, and human-centered change, he’s led organizations through complex transformations that create real, lasting impact. Known for his ability to align people, technology, processes, and risk, Tej thrives on turning strategic vision into meaningful action. He leads with clarity, empathy, and purpose—ensuring that change isn’t just managed, but embraced.
Beyond the boardroom, Tej is deeply committed to mentoring the next generation of leaders. Through this dual commitment to innovation and empowerment, Tej is helping shape a future where technology and transformation go hand in hand—building a better tomorrow for businesses and society alike.”
The Provenir Thought Leadership Roundtable Series brings together industry visionaries, C-level executives, and thought leaders for insightful discussions on redefining risk decisioning strategies. The series fosters a collaborative environment for sharing forward-thinking perspectives, exploring innovative approaches, and shaping the future of fraud prevention in an era of rapid technological evolution and increasing digital risk.
Stop Fraudsters in Their Tracks – Before They Strike
Watch Our On-Demand Demo: Real-Time Fraud Prevention That Actually Works
Fraud attempts are up 70% year-on-year, and traditional systems can’t keep pace. See how Provenir’s AI-powered platform helps financial institutions detect and prevent fraud in real-time across every channel.
This demo is for you if you’re experiencing…
High false positive rates frustrating legitimate customers
Delayed fraud detection allowing losses to mount
Siloed systems creating blind spots fraudsters exploit
Inflexible fraud rules that can’t adapt to new threats
See How Leading Financial Institutions Are Winning the Fraud War
In this 45-minute demonstration, Principal Consultant Frédéric Dubout reveals why forward-thinking organisations are choosing Provenir’s revolutionary real-time risk decisioning platform.
What You’ll Learn:
Real-time, multi-layered fraud detection with advanced machine learning models
Low-code/no-code orchestration to build and adapt fraud strategies quickly
Dynamic decisioning that adapts to emerging threats across any channel
Integrated intelligence from third-party data sources (device, behavioural, identity, and transaction)
Rethinking Fraud Prevention in the Middle East & Africa
Fraud is accelerating across the Middle East & Africa, with $4B lost annually in banking fraud and 1 in 4 digital banking customers experiencing fraud attempts. Telecom operators in the region are also facing rising losses as fraudsters exploit gaps in traditional prevention methods.
Traditional fraud prevention systems—often reliant on static rules and siloed data—are no longer sufficient.
To combat this escalating threat, banks and telcos in MEA must embrace real-time, AI-driven risk decisioning and a holistic fraud strategy that integrates behavioural analytics, network intelligence, and collaborative data ecosystems. The time to act is now: as digital adoption accelerates, so too must innovation in fraud prevention.
Listen to this webinar to learn:
Why static rules aren’t enough and how AI-driven fraud prevention adapts in real-time. The role of real-time data orchestration in creating a 360-degree risk view.
How machine learning is transforming fraud prevention by predicting and blocking threats.
Why an integrated fraud and risk decisioning platform is key to stopping emerging threats.
Spin, FEMSA’s digital business unit launched in 2024, is focused on delivering accessible financial and digital solutions throughout Mexico. The platform has experienced rapid growth, reaching 7.6 million users, It currently processes an average of 36.2 million transactions per month.
Its loyalty program, Spin Premia, has also expanded significantly, with 32.7 million users and 48.3% active engagement.
This year, Spin aims to obtain a banking license in Mexico, a key milestone that will enable it to operate as a bank and further expand its financial services offering.
FEMSA Spin, currently a digital wallet, needed a scalable, secure decisioning platform to streamline digital onboarding and manage credit portfolios in real-time and batch – starting with individuals and expanding to SMEs once authorized to operate as a bank.
As they transition into a regulated financial institution, they required seamless integration with internal and external data, fast model deployment, and certified security standards. Provenir was selected to support this evolution and enable scalable, data-driven decisioning across their growing financial services.
Provenir Impact
A Single & Scalable Platform Provenir provides Spin by Oxxo with a single, scalable platform that streamlines customer acquisition, strengthens risk and fraud defenses, and delivers significant operational savings. It also future-proofs their growth by ensuring seamless scalability and market adaptability.
Faster Time to Market & Value The Provenir Platform empowers Femsa Spin to achieve a significantly Faster Time to Market & Value for its financial products and services, they can rapidly configure, test, and deploy new offerings, swiftly responding to market demands and competitive pressures.
Ensuring Compliance The Provenir Platform is critical for Femsa Spin in ensuring robust Compliance & Regulations, especially as they secure a license to operate as a bank in the near future. Provenir provides the necessary auditability, transparency, and configurability to adapt to evolving regulatory requirements, including stringent banking standards.
Competitors
Experian, FICO & In-House
Why We Won
Strong Relationships: We cultivated a robust relationship with the client well in advance of the RPF/RFI process, establishing trust and understanding
Flexible Pricing: Our team developed a highly creative and flexible pricing model that effectively accommodated all customer requirements
Scalability: Our solution offers inherent scalability, ensuring it can grow seamlessly with the client’s evolving needs.
Comprehensive Functionality: We provide a fully functional SaaS solution that meets and exceeds expectations.
Pain Points
Limited Platform Flexibility: The current platform suffers from a significant lack of adaptability, hindering operations and innovation
Slow Time to Market/Value: Delays in bringing products or services to market and realizing their value are a critical concern.
Integration Challenges: Difficulty establishing seamless connections with both third-party and internal systems creates operational silos.
Scalability Limitations: The existing infrastructure lacks the necessary scalability to support growth and future demands.
Excessive Dependence on Internal IT: There’s an unhealthily high reliance on internal IT resources, leading to potential bottlenecks and increased operational costs
Spin has initiated early discussions with the Sales Team to evaluate the implementation of Application Fraud solution. The focus is on identifying how the platform can strengthen fraud detection capabilities, streamline decision-making processes, and support scalable, data-driven risk strategies. This collaboration represents an important step in enhancing Spin’s fraud prevention framework while aligning with its goals of innovation, efficiency, and long-term value.
Data Science Services Engagement Initial Conversations
Spin has initiated discussions with our Sales team to explore a Hyper personalization Data Science Services engagement. As Spin prepares to operate as a bank, this initiative aims to support tailored decisioning across a broader product portfolio. The collaboration reflects a shared focus on scalable, data-driven solutions to drive growth and innovation.
Expansion
Support Subscription
Anticipating the rapid expansion of Spin’s operations and customer base, the dedicated sales and Professional Services (PS) teams proactively collaborated. They strategically addressed the escalating need for robust support by introducing a support subscription model. This forward-thinking solution ensures that Spin will have ample, consistent resources to effectively manage both their current operational demands and seamlessly scale to meet all future customer and technical requirements, minimizing potential disruptions and maximizing continuous service delivery
Customer Management Collections
As part of Spin’s current contract, we are actively engaging with the team to plan the next phase. Once the full implementation is complete and Spin begins offering credit products later this year, we anticipate initiating the rollout of the collection’s solution
Join Provenir at The Digital Banker’s premier event in Kuala Lumpur
AI, Cloud & Cybersecurity Congress 2025
Part of South East Asia Tour – Malaysia
17th June 2025
Main Stage Mandarin Oriental Kuala Lumpur, Malaysia
We’re proud to be part of The Digital Banker’s South East Asia Tour – Malaysia, a flagship gathering of financial services leaders shaping the future of digital banking and innovation in the region.
Join Provenir as we lead discussions on how AI and real-time decisioning are transforming the customer lifecycle—from identity verification and onboarding to fraud prevention and regulatory compliance.
Whether you’re a traditional bank navigating digital transformation or a fintech scaling smarter decisions, we’re here to help you build trust, drive efficiency, and accelerate innovation.
Don’t Miss Our Panel Discussion
Digital Identity & Authentication – Building Trust in Malaysia’s Digital Banking Ecosystem
Moderator
Kavines Karthigasan
Provenir
Panelists
Manpreet Singh
Senior Managing Director and Group Head, Customer Experience Management
CIMB
Kashif Ibad Khan
Executive Director & Head, Corporate & Investment Banking Technology Service Management & PIC
Standard Chartered
Kalyani Nair
Group Chief Digital Officer
Maybank
Shankar Krishnan
Chief Technology Officer
Boost Bank
Book a Meeting with Our Experts
Want a one-on-one conversation? Reserve a dedicated time with the Provenir team to explore how we can support your digital transformation.
Explore how Provenir’s unified, low-code platform enables:
Real-time credit and risk decisioning
Integrated identity verification
AI-driven fraud and compliance automation
Seamless orchestration across the customer lifecycle
Metro Finance Pty Limited is an Australian-owned, independent finance provider specializing in vehicle and equipment loans. Since 2011, they have financed over $3 billion in loans, assisting over 50,000 customers. The company operates through a trusted broker network, offering both commercial and consumer finance solutions.
Industry
Region
Countries
Sydney, New South Wales, Australia
Line of Business
Solution
Module
Infrastructure
ROI
Competition
Customer Timeline
Land MRR: USD 7,415 Land PS: $80K Expand MRR: ~$15K Expand PS: $300K
Opportunity Created
2nd April 2024
Opportunity Won
30th July 2024
Go-Live
17th Feb 2025 Technical Go-Live
14th April 2025 Full Go-Live
Customer Expansion
In Progress: PS – Novated Leases which is currently being scoped internally within MF
In Progress: DS – LLM solution discussions initiated
Future: PS – Consumer Vehicle Finance
Initial Opportunity Details
Customer Challenge
Current underwriting processes are hampered by extended turnaround times, leading to low conversion rates and missed revenue opportunities. The existing solution, powered by Experian, is both costly and operationally heavy, limiting the organization’s ability to respond quickly to market demands. Additionally, delays in data retrieval from the Equifax Commercial Bureau in Australia further impact the speed and efficiency of credit decisioning, ultimately affecting the customer experience.
Provenir Impact
Smarter Risk Decisions with Greater Accuracy By integrating cumulative PD scoring and minimum Veda score logic, MetroFinance can better assess creditworthiness, reduce risk exposure, and ensure consistent, data-driven decisions across commercial vehicle finance.
Faster Turnaround with Automated Workflows The end-to-end automation — from exposure checks to bureau validation and model execution — has significantly reduced manual intervention, enhancing underwriting speed and improving customer conversion rates.
Policy Compliance and Scalable Decisioning The solution enforces internal credit policies through configurable rules (e.g., asset types, loan amount thresholds, applicant type), ensuring compliance at scale while remaining flexible to accommodate future requirements.
Competitors
Experian & Ui Path
Why We Won
Proven Success Through an Extensive PoV and Sandbox Trial MetroFinance’s in-depth PoC validated Provenir’s system flexibility for rapid configurations, business-user autonomy, and improved underwriting speed. The platform demonstrated clear value in reducing friction and adapting quickly to changing requirements.
Integrated and Orchestrated by Design Provenir seamlessly connected with MetroFinance’s systems and data sources, enabling a unified and scalable decisioning infrastructure.
Strategic Alignment and Industry Expertise Provenir served as a trusted advisor, bringing deep financial services expertise and a strong understanding of commercial vehicle lending to align with MetroFinance’s long-term goals.
Pain Points
Complex rules, calculations and multi-applicants requirements
Incumbent solution’s inflexibility of interfacing with MetroFinance’s ecosystem, including broker portal, model services and data connections
Incumbent vendor’s slow and irresponsible delivery experience
Customer Growth
Growth Opportunities
Data Science Initiative: LLM Solution Discussions Initiated Initial discussions have commenced between MetroFinance and Provenir’s Data Science (DS) team to explore the application of Large Language Model (LLM) solutions. This initiative aims to identify use cases where LLMs can enhance decision intelligence, automate insights extraction, and drive smarter data-driven strategies. The collaborative dialogue marks an important step in extending advanced analytics capabilities across the organization, with a focus on innovation, scalability, and long-term business value.
Professional Services Engagement – Consumer Vehicle Finance As part of the ongoing strategic roadmap, Provenir’s Professional Services (PS) team is set to support the future implementation of a tailored decisioning solution for Consumer Vehicle Finance. This planned engagement will extend Provenir’s capabilities across a broader product suite, enabling MetroFinance to leverage a unified platform for both commercial and consumer lending. The initiative underscores Provenir’s long-term commitment to delivering scalable, flexible, and business-aligned decisioning solutions that support MetroFinance’s growth and diversification objectives.
Expansion
Professional Services Engagement – Novated Lease Workflow Provenir’s Professional Services (PS) team is actively engaged with MetroFinance on scoping a tailored decisioning workflow for Novated Leases. This initiative is currently in the Statement of Work (SoW) discussion phase, with MetroFinance in the process of finalizing the agreement. It reflects the ongoing partnership and adaptability of Provenir’s platform to support emerging business needs. The PS team remains committed to co-designing a scalable and efficient solution that aligns with MetroFinance’s operational and strategic objectives in the novated lease space.
Beyond Detection: An AI-Powered Approach to Proactive Fraud Prevention
Financial institutions need the automation, efficiency and pattern-building prowess that artificial intelligence delivers to match fraud’s evolving speed.
As fraudsters continue to exploit new technologies, financial institutions face mounting pressure to outpace increasingly sophisticated threats without compromising customer experience. Traditional fraud detection methods are no longer enough. In this article, Jason Abbott, Director – Fraud Solutions at Provenir, explores how AI-powered decisioning and real-time data orchestration are redefining fraud prevention. Discover how forward-thinking institutions are shifting from reactive defences to proactive strategies—protecting both their customers and their bottom line.
Roundtable: Managing and Mitigating the Growing Debt Bubble
19th November, 2025
11:45 AM – 3:00 PM
Great Northern Hotel Pancras Rd, London N1C 4TB – England
As the global debt landscape grows increasingly complex, organisations face the challenge of balancing effective debt management with exceptional customer experience. This exclusive roundtable will focus on strategies for managing and mitigating the growing debt bubble, with a particular emphasis on delivering a Gen Z-centric customer experience and achieving the delicate balance of improving customer satisfaction while reducing operational costs. Participants will gain insights into innovative approaches to debt recovery, cost optimisation, and customer engagement.
Key Discussion Points:
Managing and Mitigating the Growing Debt Bubble: Addressing the challenges of rising debt levels and their impact on businesses.
Delivering a Gen Z Customer Experience: Meeting the expectations of a generation that values speed, convenience, and personalisation.
Achieving the Seemingly Impossible: Strategies for enhancing customer experience while simultaneously reducing operational costs.
Format:
11:45 AM – Arrival and welcome drink
12:00 PM – Keynote
12:30 PM – Roundtable discussion and three-course lunch
3:00 PM – Official close and summary
Register your interest here
SPEAKER
details…
About the Provenir Thought Leadership Roundtable Series
The Provenir Thought Leadership Roundtable Series brings together industry visionaries, C-level executives, and thought leaders for insightful discussions on redefining risk decisioning strategies. The series fosters a collaborative environment for sharing forward-thinking perspectives, exploring innovative approaches, and shaping the future of fraud prevention in an era of rapid technological evolution and increasing digital risk.
Make More Accurate Fraud Risk Decisions With AI-Powered Intelligence
Prevent Fraud, Reduce Risk, and Approve Customers with Confidence.
Fraudsters are getting smarter—so should your fraud decisioning. Provenir’s AI-Powered Decisioning Platform enables you to build the most comprehensive view of your customers by orchestrating the right fraud data at the right time. Consolidate data sources into a single stream of usable insights, eliminate silos, and make faster, smarter fraud risk decisions with real-time AI-driven intelligence.
With seamless integrations, dynamic risk modeling, and adaptive fraud detection, our platform ensures you can approve more genuine customers while stopping fraud in its tracks.
Are you ready to stay ahead of evolving fraud threats and drive sustainable business growth?
Schedule a Demo
FORM…
What Provenir Has to Offer:
01. Orchestrate Fraud Data Efficiently
Buy only the right data for your needs, accessing a vast selection of pre-integrated data sources from our curated Data Marketplace.
Easily integrate fraud data into decisioning workflows for seamless fraud risk optimization.
Connect adjacent capabilities, including fraud scores, identity verification, and device validation to strengthen application fraud detection.
02. Execute Smarter Fraud Screening with Advanced Analytics and AI
Continuously improve fraud risk models with AI-powered creation, monitoring, and optimization.
Rapidly adapt to emerging fraud threats with configurable rules, watchlist, profiling and real-time fraud decisioning.
Run Champion/Challenger testing to assess and refine fraud risk strategies dynamically.
03. Eliminate Siloed Environments
Break down data silos and unify fraud, credit, identity, and compliance risk assessments into a single decisioning ecosystem.
Implement end-to-end fraud detection across the customer lifecycle—from onboarding to transaction monitoring.
Integrate credit decisioning strategies to assess both creditworthiness and intention to pay, reducing fraud losses while boosting approvals.
Why Choose Provenir?
Fast
Faster, Smarter Application Fraud Prevention with AI-driven real-time decisioning
Seamless
Seamless Data Orchestration easily integrate multiple fraud, identity, and credit data sources
Analytics
Advanced Analytics and AI build sophisticated and dynamic fraud detection strategies you control
Scalable
Scalable and Agile Adapt to emerging fraud threats with a flexible, low-code platform
Growth
Reduce Losses, Maximize Growth Minimize false positives while approving more genuine customers
