Privacy Policy
Provenir is committed to protecting your privacy and your personal data. This policy explains what personal data we collect from: (i) individuals visiting Provenir’s website (“Site Visitors”), (ii) entities contracting for Provenir’s products and platforms (“Provenir Customers”) and (iii) individuals engaging with Provenir’s products and platforms through Provenir Customers (“End Consumers”), and how we will use it.
This policy may be amended from time to time so please check back to ensure you are happy with any changes. By using our website, you are agreeing to be bound by the information in this policy.
Should you have any questions about this policy please send your enquiry by email to [email protected].
Provenir is headquartered at Morris Corporate Center 2, 1 Upper Pond Road, Bldg F – 4th Fl in Parsippany, New Jersey, in the United States and has offices in the United Kingdom and Singapore. Provenir is the data controller in respect of the activities referred to under this policy and is responsible for your personal data (collectively referred to as Provenir, “we”, “us” or “our” in this policy.) Provenir is also a data processor where we are providing services to Provenir Customers, the details of which will be set out in the relevant Provenir Customer contract.
As a company we obtain information from you as you use our website, when you contact us about products and services we offer, when you sign up to use our products and/or services. We also request information from you if you sign up to our marketing emails or newsletters.
As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using technologies.
We may also collect personal data about End Consumers from various third party sources or from our Provenir Customers in the provision of our products/and or services, as set out below.
Personal data that we collect from Site Visitors on our website includes IP addresses, page access information and profiling information. In addition, we collect the name and email address of Site Visitors, where they fill out a form on our website. We do not collect any Special Categories of Personal from our Site Visitors.
We collect Personal Data on behalf of our Provenir Customers regarding End Consumers from Provenir Customers and/or third parties, as a result of Provenir Customers contracting to use our decisioning products and/or services.
We will only use your personal data when the law allows us to. Most commonly we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with the Provenir Customer;
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or
Where we need to comply with a legal obligation.
Purpose/Activity | Type of Data | Lawful basis for processing including basis of legitimate interest |
| To send Site Visitors/Provenir Customers communications you have requested | Contact details (e.g. name, email address) | Consent |
| Website analytics, to see where Site Visitors/Provenir Customers are visiting our website from | IP Address | Necessary for our legitimate interests (to keep our records updated and to study how Site Visitors use our website and view our products) |
| Understanding how Site Visitors/Provenir Customers use our site | Profiling information | Necessary for our legitimate interests (to keep our records updated and to study how Site Visitors use our products/services) |
| Providing products and/or services to Provenir Customers | Provenir Cloud traces – server log files | Necessary to perform the contract we have entered into with Provenir Customers. |
| Further development of our products/services | Provenir Cloud traces – server log files Provenir Customer/End Consumer downstream decision outcome data /performance data | Necessary for our legitimate interests (advance our services) |
Provenir will never sell your personal data to third parties.
Provenir will not share your personal data with third parties for marketing purposes.
Third party service providers working on our behalf: We may release your personal data to our service providers and subcontractors, including our affiliates, and/or third party websites retained to perform functions on our behalf, or to provide services to us. Other than as stated, we would only release your personal data to third parties if we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. You will be asked to consent if you would like to receive direct marketing communications from us.
At Provenir we always want the personal data we hold on you to be accurate and up-to-date, if you change your email address or phone number and wish to notify us or even just want to check how accurate our information is please contact us by email [email protected].
You may wonder how secure your personal data is when it is sitting in our systems. We store our data on an encrypted cloud based storage server where permissions are controlled by predetermined access privileges. Persons who have access to the data are subject to a duty of confidentiality.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purpose of satisfying any legal, regulatory, tax, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use of disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.
Cookies are used on Provenir website to collect information about your IP addresses, page access information and profiling information. You can control what cookies, if any, are stored on your computer. Find out more about cookies below.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
The types of cookies we use are to retain your personal preferences and analytical cookies which provide information to us on how you use our site. This in turn helps us to improve the way our site operates by assisting you in finding what you are looking for easily. If you require further information about the specific cookies we use please contact the Data Protection Office [email protected]
You can choose to adjust your browser settings or use other means to prevent cookies being stored on your computer. However, this may result in reduced access to all or parts of our Site.
You can set your devices to:
- Accept all cookies
- Tell you when a cookie is being received
- Not receive cookies
Each browser is different, so check the ‘Help’ menu of your browser to learn how to change your cookie preferences.
If you want to restrict or block the cookies set by Provenir you can do this through your browser settings. The ‘Help’ menu in your browser should explain how you can do this, as well as how to delete cookies from your computer. For more information, see the ‘About cookies’ website.
We use two cookies on our Site; one relating to your preferred font size and the second is an analytical cookie which provides information to us on how you may use our site. This in turn helps us to improve the way our site operates by assisting you in finding what you are looking for easily.
For information about how to reject cookies on your mobile phone’s browser, see your handset manual.
If you are using this website from within the UK or the European Union (“EU”) you need to be aware that as part of the services offered to you through this website, the information which you provide to us will be transferred to countries outside the UK and/or the EU. These countries may not have similar data protection laws to the UK and the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your personal data outside of the UK or EU in this way, we will take steps to ensure that one of the following security measures is in place:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
- Where we use certain service providers, we may use specific contracts approved for use in the UK and/or the EU which give personal data the same protection it has in the UK/EU.
If you use our services while you are outside the UK/EU, your personal data will be transferred outside the UK/EU in order to provide you with those services.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us either by email [email protected].
You have the right to make a complaint at any time to the relevant data protection supervisory authority. We would, however, appreciate the chance to deal with your concerns before you approach the relevant data protection supervisory authority so please contact us in the first instance.
This policy is reviewed regularly and was last updated on November 2021.