Guest Blog: Consumer Duty: Getting Into the Customer’s Shoes

In today’s world, we’ve made it pretty complicated to borrow a buck. Innovation and technology have birthed a new generation of digital financial products but removed the opportunity for conversation. As a result, consumers are often left confused and struggling to fully understand the potential outcomes and dynamics of financial products. In this blog, James Syron from DirectID shares insights on how lenders can comply with the Consumer Duty, which requires transparency across a remote process and delivering the best outcome for the consumer.