Discover Our Global Support Capabilities
Have you been wondering what Provenir’s Global Support Team is all about? Interested in hearing about our new investments to better serve your needs and enhance client management? Watch now and discover how we’re constantly improving our support capabilities to help you achieve your business goals.
Tune in and learn:
- How we are working to improve the support portal for a better ticket management experience
- Why we’ve moved to a tiered support model to keep your business running more efficiently
- How we’re enhancing our customer engineering team to continue the focus on our ‘customer first’ approach
- The ins and outs of maintenance/incident notifications, ticket priority definitions, and steps to raising/submitting support tickets
Speakers:
- Julie Manella, Vice President, Client Experience
- Jason Panke, Senior Director, Operations