Skip to content

The 2020 Digitization Journey: Refocusing Your Customer Treatment Strategy Post-COVID-19


February 10, 2021 | Jonathan Pryer

Your business entered 2020 with a clear roadmap, a plan to take you to your chosen goal by the end of the year.

However, those plans were made in a world that looked very different than today.

From economic uncertainty to rapidly changing consumer behavior, financial services organizations are under more pressure than ever to create user-friendly experiences that are accessible from anywhere.

In this live virtual panel industry leaders from Informa Financial Intelligence, Capital One, and TMX Financial Services explore the subject: In a world post Covid-19 is your business roadmap still relevant?

Watch the recording of this live knowledge-sharing event to hear the panelist discuss:

  • Key factors that impact your revised 2020 roadmap
  • Should your priorities change
  • Selecting the right destination and goals for today’s world
  • Evolving digitization priorities
  • Accelerating the digital journey

Meet the panelists

Moderator: Brendan Deakin VP of Sales

Brendan is a VP of Sales for Provenir, before joining Provenir just over 12-months ago, Brendan had spent over 20 years in the financial services industry. He’s passionate about helping companies use technology to power innovation and build world-class customer experiences. He brings a wealth of knowledge and experience to the Provenir team.

As VP of Sales, Brendan helps financial services organizations identify digitization opportunities across the entire customer lifecycle, from onboarding to account management.

Rutger von Vice President of Consumer Lending, Informa Financial Intelligence

As VP of Consumer Lending, Rutger works with clients by providing them with actionable insights from the unique data assets Informa generates about the competitive lending landscape both qualitative and quantitative. He brings broad experience in international retail lending to Informa clients.

Rutger joined Informa from Nomis Solutions where he was Vice President of Lending helping lenders globally implement lending price optimization solutions that generated proven benefits.

Prior to joining Nomis in 2008, Rutger worked at ABN AMRO Mortgage Group. During his ten years at ABN AMRO Rutger was also responsible for setting up mortgage businesses in different global markets.

Jessica Liu, Product Strategy & Analytics, Product Growth

Jessica Liu is now product strategy & analytics manager at Capital One, focusing on consumer banking growth. She has been with financial services for 7 years, with robust experience in product, innovation, strategy & analytics, risk management and marketing in lending and retail banking business. Jessica is ex-Citi and now also lead mentor for Barclays Techstars fintech accelerator and mentored many fintech start-ups over the past couple of years.

Prior to Capital One, Jessica was a VP at Citi and consultant at Mercer Consulting. She holds a MBA from Emory University and a Bachelor’s of Science in Statistics from East China Normal University.

Jonathan Klingler, Sr. Director – Credit Risk Strategy

Jonathan currently oversees the Credit Risk team at TMX Finance, and has over 15 years of leadership in the areas of risk management and financial services. Previously, Jonathan has held roles at Rent-A-Center, Check Into Cash, Citigroup, and American Express.

Jonathan studied Statistics as an undergrad at Brigham Young University, and as a graduate student at Cornell University. Jonathan’s passions in life are his 4 children, his wife Barbara, and BYU sports (go Cougs!).

Latest Resources

BNPL, Decisioning

On-Demand Webinar: The Future of Buy Now, Pay Later

Examining card-based BNPL and scalable automated decisioning to support the evolution of the industry As Buy Now, Pay ...

Buy vs. Build in the UK – Why “Buy” is the Right Choice for Risk Decisioning Software

In today's fast-paced business landscape, making informed and timely decisions is critical to success. This is especially true ...

Fostering SME Lending Resilience in Europe: Empowering Smart Decision-Making with Data and AI

SMEs accelerate market growth and innovation across the continent, accounting for 67% of all EU private sector jobs ...