There was a time in the not too distant past when lenders gained customers through word-of-mouth, kept those customers for a lifetime, and won new business from their recommendations. Lenders were passed down through families like heirlooms, with the loan officer representing financial authority and expertise. Now, lenders operate in a world where consumers have unprecedented access to information, including information about financing options and sources. Pair that with an internet-driven expectation for personalization and immediate gratification, and it’s clear that lenders must be faster and more relevant to survive.
That means having the capability to identify the needs of account holders through preemptive analysis, make targeted offers based on their needs, and minimize the effort required to renew, keeping them around for the long-haul.
Let Provenir’s cross-sell, upsell, and renewals solution:
- Automatically identify additional products and services for your account holders based on customer data and level of risk.
- Make targeted and relevant offers with consolidated data to pre-score qualified prospects and highlight the best products and services for them.
- Automate the renewal process to increase customer retention.
- Shorten the loan acquisition cycle with automation. Configure, test and optimize workflows without any need for programming.