Skip to main content
ProvenirNEXT

Smart Customer Management:
Using Hyper-Personalisation to Power Growth and Pre-Delinquency Insights to Mitigate Risk

Transform Your Customer Management Strategy with AI-Driven Decisioning

turkey
  • October 8, 2025
  • 8:15 AM – 12:00 PM
  • Wyndham Grand İstanbul Levent Hotel & Conference Center

What You’ll Learn

  • Hyper-Personalisation Strategies
    Discover how AI-driven approaches can transform your customer engagement, reduce churn, and maximize ARPU through dynamic, contextually relevant experiences.
  • Pre-Delinquency Prevention
    Learn proven strategies to identify at-risk customers early and implement proactive interventions that preserve relationships while protecting revenue.
  • Global Market Insights
    Understand how international trends are shaping Turkey’s customer management landscape and what this means for your organization.
  • Real-World Results
    Hear firsthand from Garanti BBVA about their successful customer management transformation and the measurable business impact achieved.

Agenda

  • 8:15 AM – 8:30 AM
    Arrival and registration
  • 8:30 AM – 9:30 AM
    Breakfast and networking
  • 9:30 AM – 10:00 AM
    Opening & Provenir Introduction – Gülçin Uysal, Senior Sales Executive, Provenir & Louis Garner, Vice President Account Management, Provenir
  • 10:00 AM – 10:20 AM
    The future of customer experience:
    Hyper-personalisation — AI driven approach
    How to deliver hyper-personalised strategies that improve customer management and reduce risk.

    Rakesh Tadathilveedu, Senior Presales Consultant, Provenir
  • 10:20 AM – 10:40 AM
    Preventing Delinquency Before It Starts
    The best pre-delinquency strategies focus on engaging customers early, identifying risks, and taking actions before payment issues escalate.

    Rakesh Tadathilveedu, Senior Presales Consultant, Provenir
  • 10:40 AM – 10:50 AM
    Refreshment break
  • 10:50 AM – 11:10 AM
    Global Shifts, Local Impact:
    AI- Driven Customer Growth in Turkey’s Banking Future

    Gökhan Mataracı: KPMG Türkiye, Innovation and Technology Consulting Leader, Partner
  • 11:10 AM – 11:30 AM
    Real-World Impact:
    Wholesale Digital Transformation Case Study from Garanti BBVA

    Alp Gürakan, Risk Solutions Manager / GarantiBBVA Türkiye
  • 11:30 AM – 12:00 PM
    Closing & Wrap Up
Join us for an exclusive breakfast event in Istanbul

Featured Speakers

Alp

Alp Gürakan

For over 10 years, Alp Gürakan has been leading the transformation of origination, monitoring/early warning and collection processes within Garanti BBVA commercial and corporate credit life cycle. He focuses on leveraging digitalization and automation to build a smart and effective risk management framework. His expertise lies in developing solutions that not only address today’s needs but also shape the future of business models.
Gökhan Mataracı

Gökhan Mataracı

Gökhan Mataracı is a Partner at KPMG Türkiye, where he leads Innovation & Technology Consulting as well as the Technology, Media, and Telecommunications (TMT) sector. With 19+ years of experience spanning software development, strategic consulting, and enterprise data management, he drives technology and data-driven transformation projects, focusing on AI, digital strategy, customer experience, and embedding innovation into corporate culture.
Frédéric Dubout

Gülçin Uysal

Gülçin Uysal is Business Development Director at Provenir, covering Turkey, the Balkans, and the Southern Caucasus. An Industrial Engineer with an MSc in Engineering Management, she brings 25+ years of sales and business development experience, supporting banks and financial institutions with a consultative approach.
louis-garner

Louis Garner

Louis Garner, Vice President at Provenir, brings over 20 years of experience in driving growth and innovation across the technology, financial services and SaaS sectors. He leads the strategy and execution of market expansion across Europe, the Middle East and Africa, partnering with organisations to harness the strategic power of AI-driven decisioning and SaaS innovation. Louis enables businesses to scale with confidence, adapt with agility, and create exceptional experiences that shape the future of customer engagement. By aligning advanced decisioning technology with business ambition, he ensures clients unlock new opportunities for transformation and sustainable growth.
Rakesh Tadathilveedu

Rakesh Tadathilveedu

Rakesh Tadathilveedu is a senior presales consultant at Provenir with 20+ years in banking and fintech across Middle East and APAC. He architects solutions for Tier-1 banks, digital lenders, and e-commerce/fintech players on AI-powered credit decisioning, application-fraud prevention, and customer management/collections. Rakesh blends techno-functional depth with business impact and holds advanced degrees in management and cybersecurity, plus certifications in fraud, risk, and project delivery.

LATEST WEBINARS

Watch Now: Trends in...

ON-DEMAND WEBINAR Watch Now:Trends in Digital Lending for
Read More

SME Lending in MENA:...

ON-DEMAND WEBINAR SME Lending in MENA:Leveraging Data +
Read More

SME Lending in Afric...

ON-DEMAND WEBINAR SME Lending in Africa -Leveraging Data
Read More
Pioneering the Future of Low-Risk Consumer Lending

Pioneering the Futur...

ON-DEMAND WEBINAR Pioneering the Futureof Low-Risk Consumer Lending
Read More
Fireside Chat: Maximizing Member Experiences with Better Technology, Data + Automation

Fireside Chat: Maxim...

ON-DEMAND WEBINAR Fireside Chat:Maximizing Member Experiences with Better
Read More

Maximizing the Value...

ON-DEMAND WEBINAR Maximizing the Value of Your Customers:Better
Read More

Achieving Frictionle...

ON-DEMAND WEBINAR Achieving Frictionless Fraud Prevention:Striking the Perfect
Read More

Embedding Exceptiona...

ON-DEMAND WEBINAR Embedding ExceptionalBorrower Experience in Embedded Finance
Read More