News

Atom Bank Selects Provenir for Risk Decisioning and Data Orchestration

The UK’s first app-based bank to deploy Provenir’s award-winning AI Decisioning Platform to support multiple consumer and business banking products

Parsippany, NJ – April 28, 2025 – Provenir, a global leader in AI risk decisioning software, today announced Atom Bank has selected the Provenir AI Decisioning Platform to streamline and modernize credit risk decisioning and data orchestration.

Atom Bank launched operations in April 2016 as the UK’s first app-based bank, offering mortgages and savings through its app, as well as secured business lending for small and medium-sized enterprises. It is currently the highest rated UK bank, savings bank and mortgage lender on Trustpilot.

With Provenir’s AI Decisioning Platform, Atom Bank is streamlining its data orchestration and decisioning in the areas of credit, fraud, and identity, across its residential mortgage, business banking secured lending, consumer savings, and Buy-to-let mortgages offerings.

“Atom Bank provides simple, well-designed mortgages and savings products that deliver ease, speed and value right to your device. As our customer base and operations continue to grow, our adoption of Provenir’s AI Decisioning Platform will reduce the complexities of managing multiple risk decisioning platforms while supporting our commitment to exceptional customer experience…Provenir demonstrated a deep understanding of what we were looking for in a modern, all-in-one decisioning and data solution that could scale to meet our growth plans.”
Chris Storey, Chief Commercial Officer

“We’re proud to partner with Atom Bank, which has quickly become one of the most innovative and successful challenger banks in the U.K.,” said Mark Collingwood, Vice President Sales Europe at Provenir. “Our AI-Decisioning Platform will help Atom Bank achieve its business objectives and customer experience aspirations to support its goal of being ‘the most customer-centric bank on the planet.’”

Provenir’s AI Decisioning Platform brings together the power of decisioning, data, and decision intelligence to drive smarter decisions. This unique offering gives organizations the ability to power decisioning innovation across the full customer lifecycle, driving improvements in customer experience, best-in-class fraud prevention, access to financial services, business agility, and more.

About Atom Bank

Atom Bank is the UK’s first app-based bank, on a mission to make the experience of borrowing and saving faster, simpler and better value than anyone else.

The bank launched operations in April 2016, and offers award-winning mortgages and savings through its app, alongside secured business lending for small and medium-sized enterprises.

Based in the North East of England with a team of over 500 people, Atom is here to change banking for the good, for the better, and for everyone. This means focusing on customers’ needs, delivering better value than the incumbents, providing an exceptional app-based experience and offering award-winning customer support via phone, chat, email and social channels. The bank has some of the best customer service credentials in the UK, having achieved 5-star ratings on both the iOS and Android App Stores, and on Trustpilot, whilst consistently delivering Net Promoter Scores (NPS) in the high 80s.

Based in Durham, Atom is an engaged and active member of the North East Community. In 2022 Atom signed a five-year Memorandum of Understanding with Durham University to progress key research and diversity initiatives. The region has one of the highest levels of youth unemployment in the UK and Atom is passionate about addressing the critical digital skills gap and helping develop young people and other groups that are under-represented within the industry.

As of November 2021, all employees enjoy a four-day working week, after Atom became the largest company – and only bank – in Britain to introduce the policy for all employees, with no reduction in salary.

The Atom executive team are highly experienced, having built and run some of the most well-respected banks in the UK. CEO Mark Mullen has 30 years’ experience in the sector and was previously CEO at the multi- award-winning telephone and internet bank first direct. The team is supported by a strong non-exec board, chaired by Lee Rochford.