Enabling Responsible Growth and Customer Trust in Indonesia’s Digital Lending Landscape through Data-Driven Insights
Bringing together visionary minds from Indonesia’s financial sector to spark dialogue and innovation.
- 23rd Oct 2025
- 11:00 AM – 2:00 PM WIB
- The Ritz-Carlton Jakarta, Mega Kuningan
As digital transformation accelerates across Southeast Asia, Indonesia stands at a pivotal moment—driven by innovation, a rapidly expanding fintech ecosystem, increasing regulatory oversight from OJK and Bank Indonesia, and evolving customer expectations.
This invite-only executive roundtable will convene thought leaders from banks, fintechs, digital lenders, and regulators to explore how financial institutions can:
- Meet rising expectations for responsible lending
- Deliver exceptional digital experiences
- Build lasting customer trust in a competitive, risk-sensitive environment
Discussion Highlights:
- Responsible Lending in a Regulated Landscape
How Indonesian lenders can align with OJK’s and Bank Indonesia’s expectations using real-time affordability insights and intelligent decisioning. - From Acquisition to Customer Lifetime Value
Strategies to shift from transactional relationships to lifecycle engagement, boosting retention and profitability. - Trust Through Transparency
Leveraging consent-driven data, explainable AI, and transparent decision-making to earn and maintain customer trust. - Frictionless Digital Journeys
Reducing onboarding friction with AI, eKYC automation, and low-code orchestration for seamless customer experiences. - Indonesia’s Financial Outlook
Balancing credit growth with increasing fraud risks and evolving consumer demands in the country’s digital finance sector.
Learn from local and regional success stories
Engage in off-the-record dialogue with industry peers
Grow your professional network over a curated three-course meal
Walk away with actionable insights to drive trust and customer growth
- Retail & Digital Banking
- Risk, Fraud & Compliance
- Customer Experience & Product Strategy
- Data Science & Decisioning
- Fintech, BNPL & Lending Platforms
- 11:00 am – 11:30 amWelcome and Arrival
- 11:30 am – 11:45 amOpening Remarks
- 11:45am – 12:30 pmKeynote Presentation
- 12:30pm – 1:30pm3-Course Meal
- 1:30pm – 2:00pmNetworking & Closing Remarks
Wana Sedayu
Wana is a Senior Presales Consultant at Provenir, supporting clients across the APAC region in driving digital transformation within the financial services sector. With over 15 years of experience in the industry, Wana brings deep expertise in loan origination, core leasing, credit decisioning, and customer management solutions.
Beginning his career as a software developer, Wana later transitioned into business consulting before dedicating the past decade to presales and value engineering roles. He has worked with prominent institutions such as Citibank, SMBC Indonesia, Bank Danamon, Bank of America, the Indonesia Stock Exchange, and the Ministry of Finance, contributing to numerous high-impact technology initiatives. OnlinePajak as Senior Manager Presales, and Fujitsu Indonesia as Presales Manager.
Combining his technical foundation with a strong business perspective, Wana is passionate about helping financial institutions accelerate innovation, optimize their decisioning processes, and achieve measurable business outcomes through data-driven solutions.






