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Credit Risk Onboarding

FibaFaktoring
Outcome-fiba

Fiba Faktoring Fuels SME Growth and Operational Scale with AI Credit Decisioning

65% Automation Rate
Automated credit decisions in SME segment
5x Speed Improvement
Faster processing during decision-making stages
40% Workload Reduction
Improved efficiency in credit decision processes

    The Story at a Glance

    To better support Turkey’s vibrant SME sector, Fiba Faktoring needed to eliminate bottlenecks that slowed access to critical working capital. With Provenir’s Decisioning Solution, they unlocked a 65% automation rate in credit decisioning, 5x faster processing speed, and 40% workload reduction, enabling faster funding, increased throughput, and a more scalable SME financing model.
    “To empower SMEs with faster, smarter financing solutions, we needed to overcome the limits of manual credit decisioning. With Provenir, we’ve accelerated our digital transformation, enhanced risk management, and unlocked scalable growth.”
    Mustafa Özmen, Credits Digital Projects & Risk Analytics Vice President

    The Whole Story

    The Challenge

    As a leading provider of credit, guarantees, and collection services through trade receivables assignment, Fiba Faktoring was at a critical juncture in their digital transformation journey. The company’s mission to enable SMEs to access financing and support their cash flows required a more sophisticated approach to credit decisioning.

    Fiba Faktoring faced several key challenges:

    • Manual Decision Processes:
      Credit decisions and receivables selection were largely manual, the processes took very long time, there were difficulties to meet the increasing customer demands.
    • Speed to Market:
      SME customers needed faster access to financing to maintain healthy cash flows
    • Digital Transformation:
      The company needed to modernize its operations with AI solutions
    • Risk Management:
      Balancing credit accessibility with proper risk assessment for the SME segment
    • Scalability:
      Manual processes were limiting their ability to serve more customers efficiently
    The company sought a solution that could automate credit decisions and receivables selection using AI-driven machine learning models, while accelerating data-driven decision-making as part of their broader digitalization initiative.

    The Solution

    Fiba Faktoring selected Provenir’s Decisioning Solution after extensive research, drawn by its unique combination of flexibility, user-friendliness, and comprehensive capabilities. The solution stood out for several key reasons:
      • Flexibility: Adaptable to technological changes and diverse business needs
      • User-Friendly Interface: Minimal IT support required for ongoing operations
      • Easy Integration: Seamless connection with existing systems
      • Cost Effectiveness: Superior value proposition compared to alternatives
    • Provenir delivered a detailed proposal covering every aspect of the implementation, including complete system setup and configuration, internal and external integrations, business process adaptation, user training and support, and ongoing strategic guidance.

    • The platform allowed Fiba Faktoring to:

      • Implement machine learning models for credit decisioning
      • Conduct real-time risk assessment for SME customers
      • Automate receivables selection processes
      • Make data-driven decisions at scale

    Implementation & Support

    Provenir was implemented in phases with their dedicated support, beginning with comprehensive user training, followed by internal and external integrations and process design. After thorough testing, the solution went live with impressive results.

    Beyond technological assistance, Provenir’s team provided strategic support by thoroughly understanding Fiba Faktoring’s specific business needs and adapting the system to fit their existing workflows. This professional service approach delivered immediate value at every stage of the digital transformation journey.

    Strategic Partnership

    Beyond providing technological assistance, Provenir offered strategic support that proved to be a key differentiator. The team conducted an in-depth analysis to thoroughly understand Fiba Faktoring’s specific business needs, ensuring that the solution addressed their unique challenges.

    This was followed by careful adaptation of processes, with the solution being configured to align seamlessly with Fiba Faktoring’s existing workflows. Throughout the entire implementation, Provenir provided ongoing guidance, offering continuous support to navigate every stage of the journey.

    “Their commitment to professional service and excellence was evident at every step, reinforcing a strong, collaborative partnership.”

    The Results

    The implementation of Provenir’s platform delivered transformative results for Fiba Faktoring, significantly improving operational efficiency and customer service capabilities.

    Operational Excellence

    • 65% Automation Rate: Achieved substantial automation in credit decisions within specific SME ticket size ranges
    • 5x Speed Improvement: Dramatic acceleration in processing speed during decision-making stages
    • 40% Workload Reduction: Significant efficiency gains in credit decision processes

    Customer
    Impact

    • Faster Service: Reduced customer wait times for credit decisions
    • Improved Satisfaction: Enhanced customer experience through quicker processing
    • Competitive Advantage: Speed advantage in the market for customer acquisition

    Business Transformation

    The results positioned Fiba Faktoring for continued growth and expansion, with plans to extend Provenir’s capabilities to other decision-making processes within the company.

      What’s Next for Fiba Faktoring

      The implementation of Provenir’s platform delivered transformative results for Fiba Faktoring, significantly improving operational efficiency and customer service capabilities.

      Planned Expansions

      Early Warning Systems:

      Implementing predictive analytics for risk monitoring

      Marketing Pricing:

      Optimizing pricing strategies with AI insights

      Additional Use Cases:

      Exploring other decision-making processes for automation

      Growth Strategy

      With a solid foundation of successful automation in place, Fiba Faktoring is now well-positioned to pursue its growth ambitions. The company is primed to scale its operations efficiently, enabling it to handle increasing volumes with ease. This operational strength also paves the way for expanding its range of service offerings, allowing Fiba Faktoring to cater to a broader client base. In addition, the organization is set to further enhance its customer experience, ensuring that clients receive even greater value. Together, these efforts will help maintain Fiba Faktoring’s competitive advantage in the SME financing market.
      “Provenir’s platform has improved our efficiency in credit decision processes while delivering significant automation in our SME segment. This foundation allows us to scale operations efficiently, expand our range of services, and maintain our competitive advantage as we grow.”

      • About Fiba Faktoring

      • Facts:

        Fiba Faktoring was established in 1992 as a member of the Fiba Group, one of the strongest and respected members of the financial sector. The company has maintained its identity as an exemplary company through its strong financial structure, balanced customer portfolio, and trustworthy brand in the factoring sector.

      • Solution:

        Credit Risk Onboarding

      • Headquarters:

        Turkey

      • Website:

        fibafaktoring.com.tr

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