tbi bank Delivers the Convenience, Speed and Personalization Customers Require
The Challenge
tbi bank is a mobile-first challenger bank in South East Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. It focuses on helping merchants to grow their business as well as providing consumers with financial products and services that make their lives easier. Through various digital channels and trusted partnerships with nearly 20,000 merchant locations, tbi has a customer base of 2 million clients and issued nearly 550,000 loans in 2022. Its business model and customer-focused approach resulted in becoming one of the most profitable and efficient banks in the region. The challenge was to source a cutting-edge risk decision engine to fuel their growth and customer-centric strategy.
The Solution
The bank has partnered with Provenir since 2017 to automate the credit assessment process so lending decisions are made quickly and more efficiently. tbi selected Provenir for its ease of use, ability to easily integrate with existing systems and compliance with relevant regulations and industry standards such as GDPR to ensure the protection of customer data.
Provenir’s consulting experts helped identify tbi’s unique needs, assisting with data integration and configuration, providing user training and conducting testing and validation to ensure the solution functions optimally. By providing faster and more accurate lending decisions, tbi is providing customers with the best experience while reducing risk. The bank differentiates itself in the market by offering the speed and convenience consumers require.
The Results
With automated decisioning processes and the ability to quickly implement changes via Provenir’s low code platform, tbi bank can offer clients credit decisions in real time at scale, processing more than 7 million applications annually with no downtime – for a 1,400% capacity improvement. The bank can also tailor lending products and terms to meet the specific needs of customers.
“With cutting-edge technology, intuitive design and unparalleled efficiency, Provenir is the go-to solution for making smarter risk decisions,” said Costin Mincovici, Chief Credit Officer. “And with its deployment across all the markets we operate in, Provenir is truly a global solution. The risk decision solution is efficiently managed with only three FTEs for the three markets we operate in. High availability of the system gives us confidence as a long-term chosen solution.”
