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Redefining the Automotive Financing Customer Experience with Technology

We all know the current market challenges: economic uncertainty due to rising interest rates and inflation, along with consumer expectations of instant credit, rapid onboarding and personalized offers. How can you rethink your competitive position and create a measurable differentiation in a market full of traditional and digital incumbents without increasing your risk?

CIBC’s Paul Harder, VP, Automotive Finance I& Unsecured Lending, and Cheryl Woodburn, Provenir Country Manager, Canada discuss digital transformation in the industry and how lenders can build technology solutions to deliver an elevated customer and dealer experience, while improving the flexibility, speed and agility needed to process higher volumes of loan applications, without compromising accuracy. With ever changing regulatory requirements, fluctuating business conditions and a market need for digital solutions, lenders can leverage the growth in technology to redefine the customer and dealer experience.

Watch this panel discussion to learn:

  • Why automation and technology are the building blocks for competitive differentiation
  • How to leverage advanced analytics to optimize pricing and make more personalized offers
  • How a unified solution for data, AI and decisioning drives the agility and flexibility needed to power exceptional consumer experiences

Also, read: What is Auto Loan Origination?


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