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The Missing Link –
Improving Lenders Consumer Duty Through Data and Technology

In a consumer-driven world, fintech lenders must put the customer at the center of their business to help them achieve their financial objectives and avoid potential harm.

But how prepared are you for the new regulations?

How will you integrate data within risk decisioning and analytics technology to keep ahead while protecting consumers at the same time?

What You’ll Learn:

  • How fintechs and banks have previously struggled with customer centricity.
  • How data insights can help the financial executives of fintechs and banks to meet Consumer Duty regulations.
  • The BNPL potholes & financial products that have impacted Consumer Duty.
  • How fintechs can help consumers use short-term finance responsibly.


Desmond McNamara

Chief Risk Officer at Zilch, a direct-to-consumer payments technology company, which is FCA authorised for consumer lending.  Des has worked for over 30 years in risk management at large banks, as CRO for global credit card business and has also built a bank for scratch which was granted a full banking licence in 2020.

Chris Kneen

Managing Director UK & Ireland at Provenir, is a global leader in risk decisioning and data analytics software. Chris is responsible for expanding Provenir’s customer base in the UK and Ireland, working closely with the company’s regional and global teams to accelerate growth and support clients. Chris oversees operations, sales, customer success, and pre-sales consulting teams.


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