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ON-DEMAND WEBINAR

Elevate Customer Experience and Secure Trust in the Financial Services Ecosystem

In today’s digital economy, customers demand secure and smooth online transactions, while businesses struggle to prevent fraud without disrupting user experience. Listen to our panel discussion with data science, fraud, and product professionals from Mastercard, Sun Finance, and Provenir as we explore how financial services organisations can strike the balance between fraud mitigation and customer experience strategies while staying compliant with EU regulations. In our webinar, we discuss:
  • How to better leverage enriched data and machine learning to gain more insights across the customer journey and lifecycle
  • How to protect against synthetic identities at account opening as well as account takeovers and modifications, without impacting onboarding for good customers
  • The importance of breaking down organisational siloes and barriers when it comes to data sharing and decisions made on fraud prevention
  • Why building dynamic workflows that incorporate identity, device, and behavioural data is essential to improving risk decisioning and customer experience
Moderator
Rahul Singh
Product Marketing Director
Mastercard
Panelists
Sophia Qureshi
VP Product Management
Provenir
Kaspers Maganieks
Head of Fraud
Sun Finance
Vito Murillo
Manager, Data Scientist (EMEA)
Mastercard

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