Transforming customer lifecycle with Al
Practical insight into how Al innovations can transform credit management and customer lifetime value

- 3rd November
- Marmorosch Hotel, Bucharest
- 9:00–12:00
Join us for transforming customer lifecycle with AI, a morning session on how AI, data and real-time decisioning can help banks increase customer value, reduce dormancy and improve lifecycle engagement.
Experts from Provenir, Biroul de Credit and TBI Bank will do a deep dive into the challenges facing banks today, including customer management, changing regulation, and reduced customer loyalty.
AGENDA
- 09.00:Welcome, coffee & networking
- 09.30:Opening & Introduction
- 09.45:Transforming the Credit Management Experience with AI | Richard Cowley, Director of PreSales at Provenir
- 10.25:CCD II: Using Data for Affordability, Explainability and Compliant Decisioning. Cristian Racu, CEO at Biroul de Credit SA
- 10.45:Coffee Break
- 11.00:Risk at the Speed of Retail- The TBI – Provenir Story. Costin Mincovici, CRO at TBI bank.
- 11.20:Customer Lifetime Value Transformation | Matt Hubbard, Principal Consultant at Provenir
- 11.50:Closing reflections and key takeaways
Meet with us onsite!







