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In-Person Event: Navigating the Future of Digital Transformation and Customer Experience

July 25, 2024 | 9 am – 4 pm (SAST) | De Hoek Country Hotel, Magaliesburg
Join us for a groundbreaking in-person event in South Africa designed to provoke thought, inspire innovation, and drive meaningful discussions with industry experts on the future of digital transformation and customer experience. This event will blend visionary insights with practical solutions, fostering a collaborative environment where the local industry’s best and brightest can explore together how to solve the most pressing challenges facing lenders and financial services providers.

Packed with engaging sessions, our agenda will delve into key topics such as data democratization, process automation, the importance of partnerships and collaboration, and hyper-personalization for enhanced customer experiences.

Don’t miss this opportunity to be part of a transformative dialogue that will shape the future of our industry. We look forward to welcoming you in South Africa on July 25!
AGENDA
09h00

Arrival, Tea & Snacks

10h00

Data Democratization and Process Automation, with:

  • Jun Wai Des Lee, Principal Consultant, Provenir
11h00

The true meaning of digital transformation & hyper-personalization, with:

  • Herman Singh, Futurist, Future Advisory
12h00

The key challenges to competing in a data-driven era fireside chat with:

  • Adrian Pillay, Vice President- Sales, Middle East, Africa & Turkey, Provenir
  • Jun Wai Des Lee, Principal Consultant, Provenir
  • Keshnie July, Lending Product Owner, Investec
  • Unathi Mtya, Group Chief Information and Digital Officer, African Bank
13h00
Lunch, The Garden Pavilion
14h00

Enabling secure, compliant & transformative data collaboration, with:

  • Mladen Colic, Head of Growth, Omnisient
14h30

Boosting value through data-driven customer experience, with:

  • Pravin Burra, Chief Executive, Analytix Engine
15h00

Disruptive customer experience strategies, with:

  • Dee Chetty, Chief Product Officer, TransUnion
15h30

The importance of partnerships, agility, flexibility, and automation, with:

  • Adrian Pillay, Vice President- Sales, Middle East, Africa & Turkey, Provenir
15h45
Closing
16h00
Departure, Tea & Snacks