Financial institutions face a straightforward challenge: acquire profitable customers and manage those relationships effectively over time. The organizations winning this game have figured out how to turn their data into intelligent, real-time decisions. According to a 2024 Deloitte survey of IT and line-of-business executives, 86% of financial services AI adopters said that AI would be very or critically important to their business’s success in the next two years. This brings us to today, where AI adoption continues to increase.
Provenir’s decision engine connects data, AI, and decisioning in a unified, no-code platform. Financial institutions use it to make faster, more accurate credit decisions while continuously optimizing customer relationships beyond the initial onboarding. The platform integrates multiple data sources and allows teams to refine models as new performance insights emerge.
The impact shows up across the customer lifecycle:
Faster decisions, higher conversion
Speed directly affects conversion rates, especially in point-of-sale financing where customers are waiting in-store. Rent-a-Center processes complex lease-to-own approvals—evaluating creditworthiness, rental history, and affordability—in under 10 seconds at the point of sale, while tbi Bank makes decisions in milliseconds. When MTN Group implemented Provenir’s decisioning platform, they saw pre-approvals increase by 130% and conversions jump by 135%.
Reduced risk, protected portfolios:
AI-powered analytics continuously monitor portfolio performance, enabling early detection of credit deterioration. Jeitto achieved a 20% reduction in defaults while simultaneously increasing approval rates by 10%. MTN Group stopped an additional 135% of high-risk transactions through Provenir’s fraud solutions.
Stronger customer relationships:
Data-driven insights enable tailored offers, credit limits, and retention strategies in real time. Jeitto increased their average ticket size by 8% while improving their approval speed by 67%. The result: they achieved ROI on their Provenir investment in less than 12 months.
Operational agility:
A configurable, no-code environment lets teams adapt quickly. NewDay improved their speed of change by 80% and achieved 2.5x faster quote responses while maintaining sub-1 second decision processing times and 99.95% SLA for availability. Provenir helps organizations build a continuous decisioning ecosystem where acquisition, engagement, and retention connect intelligently.
Provenir helps organizations build a continuous decisioning ecosystem where acquisition, engagement, and retention connect intelligently.
In essence, Provenir helps organizations build a continuous decisioning ecosystem—where acquisition, engagement, and retention are intelligently connected. It’s not just smarter decisioning; it’s smarter customer growth.
