Enhancing Customer Lifetime Value and Trust in Australia’s Financial Future

Written by apoorva on 28 Apr, 2025. Posted in Event. No Comments on Enhancing Customer Lifetime Value and Trust in Australia’s Financial Future

Roundtable & Cocktail Hour

Enhancing Customer Lifetime Value and Trust in Australia’s Financial Future

An Evening to Celebrate, Support, and Give Back

3rd July 2025
4:00 PM – 6:30 PM AEST
Park Hyatt Sydney | Sydney, Australia

Join the Conversation That’s Shaping the Future of Financial Services

In a time of accelerated digital transformation and growing regulatory expectations, how can financial institutions in Australia build lasting customer relationships while remaining agile and compliant?

Join an exclusive group of senior leaders from banks, fintechs, and neobanks for an intimate Roundtable & Cocktail Hour – a unique evening of insight-driven discussion and high-value networking.

This event will explore how data-driven decisioning, responsible lending practices, and frictionless digital journeys are redefining customer trust and lifetime value in Australia’s financial landscape.

Discussion Highlights

Responsible Lending and Regulatory Alignment
ASIC continues to stress responsible lending practices and the importance of affordability checks, especially following scrutiny of digital lenders and BNPL operators.
Customer Lifetime Value through Intelligent Decisioning
Banks and neobanks in Australia are shifting from transactional engagement to lifecycle value management — targeting customer stickiness and profitability.
Data-Driven Trust and Transparency
With Open Banking (CDR) rollout, consumers demand more transparency, control, and personalised services.
Seamless Digital Experiences
Consumer expectations for fast, intuitive digital lending journeys are rising, especially among Gen Z and millennial segments.
Safeguarding Customer Journeys with Intelligent Risk Controls
Fraud Mitigation as a Trust EnablerIncreasing fraud threats in digital lending and onboarding are eroding customer trust and inflating credit costs.

Why Attend?

Gain actionable insights from industry peers
Contribute to candid, off-the-record discussions
Connect with industry peers over thoughtfully curated drinks and dining
Leave inspired with new ideas to drive customer growth and trust

Who Should Attend?

This event is designed for senior executives and decision-makers in:

Retail & Digital Banking
Risk, Fraud & Compliance
Customer Experience & Product Innovation
Data Science & Decisioning
Fintech & Lending Platforms

Limited Seats. High Impact.

This is an invite-only experience to ensure meaningful dialogue among peers.

Register your interest now to secure your seat.

Kavinesswaran Karthigasan

Kavines is the Principal Consultant driving business-value propositions for Provenir across the APAC Region. With a decade of experience in credit risk management solutions in the financial services sector, Kavines has worked with major banks and lenders in Southeast Asia, assisting them in optimising their business processes, automating their workflows, and complying with regulatory standards through the use of risk and decision management applications. Prior to joining Provenir, he spent nearly a decade as a key member of Experian’s Southeast Asia Decision Analytics group. Throughout his career, he has held a variety of positions, beginning as an implementation analyst, progressing to consultant, then pre-sales consultant, and finally customer success manager for the Southeast Asia region. He was born in Malaysia and graduated from Monash Australia. Kavines’ aim is to help his clients achieve customer-level consistency, digital transformation, and data-driven decision making across their products and channels.