Resource: Event

Nordic User Forum 2025

Written by provenirmulti on August 28, 2025. Posted in Landing Pages. No Comments on Nordic User Forum 2025

Event

Nordic User Forum 2025

Bringing Together the Provenir Community in Northern Europe

24, September 2025
Stockholm – C Hotel, Vasaplan 4, 111 20

Join us in Stockholm to hear the latest on our roadmap, explore innovations in AI-driven risk decisioning, and connect with peers who are shaping the future of financial services.

Agenda:

13:00 – 13:15	Introductions	Welcome and opening remarks.
13:15 – 14:45	Provenir Roadmap Overview	A detailed walkthrough of what’s coming in our roadmap, plus the opportunity for you to share your feedback and shape future developments.
14:45 – 15:00	Break
15:00 – 15:45	Customer Story	Hear from one of our long-standing customers as they share their journey with Provenir – the benefits, challenges, and lessons learned along the way.
15:45 – 16:45	AI within Risk Decisioning	An open discussion on how AI is transforming credit and risk decisioning, along with insights into Provenir’s innovation roadmap in this space.
16:45 – 17:00	Close
17:00 onwards	Networking	Drinks at the hotel.

Why Attend?

Gain exclusive insight into Provenir’s roadmap and innovation plans.
Learn from customer experiences and best practices.
Explore how AI is reshaping risk decisioning.
Network with industry peers and the Provenir team in a collaborative environment.

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Smart Customer Management

Written by provenirmulti on August 26, 2025. Posted in Event. No Comments on Smart Customer Management

Smart Customer Management:
Using Hyper-Personalisation to Power Growth and Pre-Delinquency Insights to Mitigate Risk

Transform Your Customer Management Strategy with AI-Driven Decisioning

October 8, 2025
8:15 AM – 12:00 PM
Wyndham Grand İstanbul Levent Hotel & Conference Center

What You’ll Learn

Hyper-Personalisation Strategies
Discover how AI-driven approaches can transform your customer engagement, reduce churn, and maximize ARPU through dynamic, contextually relevant experiences.
Pre-Delinquency Prevention
Learn proven strategies to identify at-risk customers early and implement proactive interventions that preserve relationships while protecting revenue.
Global Market Insights
Understand how international trends are shaping Turkey’s customer management landscape and what this means for your organization.
Real-World Results
Hear firsthand from Garanti BBVA about their successful customer management transformation and the measurable business impact achieved.

Agenda

8:15 AM – 8:30 AM
Arrival and registration
8:30 AM – 9:30 AM
Breakfast and networking
9:30 AM – 10:00 AM
Opening & Provenir Introduction – Gulcin Uysal, Senior Sales Executive, Provenir & Louis Garner, Vice President Account Management, Provenir
10:00 AM – 10:20 AM
The future of customer experience:
Hyper-personalisation — AI driven approach
How to deliver hyper-personalised strategies that improve customer management and reduce risk.
Rakesh Tadathilveedu, Senior Presales Consultant, Provenir
10:20 AM – 10:40 AM
Preventing Delinquency Before It Starts
The best pre-delinquency strategies focus on engaging customers early, identifying risks, and taking actions before payment issues escalate.
Rakesh Tadathilveedu, Senior Presales Consultant, Provenir
10:40 AM – 10:50 AM
Refreshment break
10:50 AM – 11:10 AM
Global Shifts, Local Impact:
AI- Driven Customer Growth in Turkey’s Banking Future
Gökhan Mataracı: KPMG Türkiye, Innovation and Technology Consulting Leader, Partner
11:10 AM – 11:30 AM
Real-World Impact:
Wholesale Digital Transformation Case Study from Garanti BBVA
Şahan Elaldı: Director, Risk Solutions & Transformation / Garanti BBVA Turkey
11:30 AM – 12:00 PM
Closing & Wrap Up

Join us for an exclusive breakfast event in Istanbul

Featured Speakers

Alp Gürakan
For over 10 years Alp Gürakan has been leading the innovative transformation of the allocation, monitoring/early warning, and collection processes within the Garanti BBVA Commercial and Corporate Loans life cycle. He is responsible for creating sustainable efficiency through solutions that leverage the power of digitalization and automation, while also ensuring a smart and effective risk management environment. In this journey, his greatest area of expertise is developing applications that not only meet today’s needs but also shape the business models of the future.
Gökhan Mataracı
Gökhan Mataracı is a Partner at KPMG Türkiye, where he leads Innovation & Technology Consulting as well as the Technology, Media, and Telecommunications (TMT) sector. With 19+ years of experience spanning software development, strategic consulting, and enterprise data management, he drives technology and data-driven transformation projects, focusing on AI, digital strategy, customer experience, and embedding innovation into corporate culture.
Gülçin Uysal
Gulcin Uysal is Business Development Director at Provenir, covering Turkey, the Balkans, and the Southern Caucasus. An Industrial Engineer with an MSc in Engineering Management, she brings 25+ years of sales and business development experience, supporting banks and financial institutions with a consultative approach.
Louis Garner
…
Rakesh Tadathilveedu
Rakesh Tadathilveedu is a senior presales consultant at Provenir with 20+ years in banking and fintech across Middle East and APAC. He architects solutions for Tier-1 banks, digital lenders, and e-commerce/fintech players on AI-powered credit decisioning, application-fraud prevention, and customer management/collections. Rakesh blends techno-functional depth with business impact and holds advanced degrees in management and cybersecurity, plus certifications in fraud, risk, and project delivery.