Skip to main content

CS-ROI: Data Integration

Latam Compliance Challenge for Decisioning

LATAM Next Compliance Challenge: Decisioning Accountability

From Data Protection to Decisioning Accountability:
What LATAM Regulation Means for Enterprise Lenders

The days of treating compliance, regulatory oversight and data protection as separate functions are coming to an end. 

Latin America is one of the most consequential growth regions in digital financial services right now. Banks, fintechs and lenders are using real-time data, alternative data and AI-enabled decisioning to expand credit access, strengthen fraud detection and make faster decisions at scale. 

But the compliance question has shifted. 

It is no longer sufficient to demonstrate that personal data was collected lawfully and protected securely. Organisations now need to explain how data influenced a decision, whether that data was reliable, and whether the outcome was fair, proportionate and properly governed. That is the transition underway across the region: from data protection compliance to decisioning accountability. 

The regulatory landscape makes this more complex. LATAM is not one market. Brazil, Mexico, Chile, Colombia and Peru are each developing their approaches to privacy, AI regulation, international data transfers and automated decision-making on different timelines and with different emphases.

A decisioning strategy developed for one country cannot be deployed unchanged across the region. Local legal requirements, regulatory expectations, data quality and market conditions all need to be reflected in how decisions are built, governed and explained.

This is where the architecture of a decisioning platform matters. 

Provenir provides a configurable decisioning environment that allows customers to maintain global consistency while adapting rules, workflows and strategies to the requirements of each market. Customers retain control over their legal grounds, data sources, risk policies and decisioning objectives, supported by visibility, access controls and auditability that regulators increasingly expect to see. 

Provenir’s broader compliance framework reflects this. ISO/IEC 27001 certification, contractual data protection controls, international transfer arrangements and subprocessor oversight are established elements. Provenir is also implementing an AI management framework aligned with ISO/IEC 42001 and emerging legal requirements across the markets we serve. That work strengthens governance around AI risk, accountability, transparency and lifecycle management — the areas where regulatory scrutiny is growing fastest. 

The opportunity in LATAM is real, but it is defined by more than speed. Organisations that can enter new markets, support financial inclusion and scale operations with demonstrably governed decisioning will be in a stronger position than those treating compliance as a retrospective concern. The next phase of LATAM regulation will test whether organisations can show that their data-driven decisions are lawful, secure, fair and explainable. That capability needs to be built into decisioning architecture from the start, not added to it later. 

Compliance is not a constraint on innovation in this region. It is the condition that makes sustained innovation possible. 

Claire Hartley, Chief Compliance Officer Group DPO, Provenir

Claire Hartley

Written By

Chief Compliance Officer Group DPO, Provenir


Latest Resources

Verifying the Invisible Subscriber

Verifying the Invisi...

Verifying the Invisible Subscriber How Accessing 1datapipe on the
FAQ

Decision Management ...

Decision Management Implementation FAQs for Enterprise Banks Implementing a
260817 - BLOG Closing Fraud Gap - FeatureIMG - EN 61409

Beyond Detection: Cl...

Beyond Detection:Closing the Fraud Prevention Gap Financial services providers
260726 - BLOG eyeDP - FeatureIMG - 61058

Beyond Data: Why Dec...

Beyond Data:Why Decisioning Needs Document Intelligence Financial services providers
Fraud in Telco: Provenir Experts Answer Frequently Asked Questions

Fraud in Telco: Prov...

Fraud in Telco:Provenir Experts Answer Frequently Asked Questions 1.
260722 - ARTICLE Mike - FeatureIMG - 60958

AI governance in fin...

AI governance in financial services:What "governed" means in practice
Latam Compliance Challenge for Decisioning

LATAM Next Complianc...

From Data Protection to Decisioning Accountability:What LATAM Regulation Means
Banks Architecture Gap - Provenir

The Architecture Gap...

Decisioning ArchitectureThe Architecture Gap: Banking's Next Competitive Battleground Banks

Continue reading

newday

Customer Story: NewDay

NewDay Ltd is a UK-based financial services company focused on responsible consumer credit who have just been acquired by KKR (private equity). Serving over 3.6 million customers, it offers products such as credit cards, instalment finance, and Buy Now Pay Later through brands like Aqua, Marbles, and Fluid, as well as co-branded solutions with major retailers. With £15.5 billion annual spend, 4.4 billion gross receivables, and advanced digital platforms, NewDay combines data-driven underwriting and technology to widen access to credit. Headquartered in London, regulated by the Financial Conduct Authority, and employing over 1,200 staff, NewDay’s mission is simple: help people move forward with credit.​
  • Industry
  • Region
  • Countries

    UK

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Projected MRR: $150K
Projected ARR: £1.8m
Expand MRR: £27k
Expand PS: £324k


TCV: $5.4m
  • Renewal Created
    • Relationship since 2019
    • Cloud 2 positioning from early 2024
    • Long time users of Cloud 1 processing ~100 million trns per month
    • Originations / Collections / Customer Management
  • Renewal Result
    • Natural compelling event, however KKR Funding Challenge highlighted
    • Summer 2025
  • Go-Live
    October and November 2025
  • Customer Expansion
    • NEXT: Roll-Out: Fraud, DI, Cloud 2, Simulation
    • FUTURE:
      • Profiling
      • Case Management
      • NewDay Technology Clients
Initial Opportunity Details

  • Customer Challenge

    • Legacy decisioning systems were slow and costly to update.
    • Needed faster processing & delivery cycles (market changes, releases, tests).
    • Required greater internal control over credit decisioning logic and data sources.
    • Aimed for sub-second decisions and more product flexibility.
  • Provenir Impact

    • Speed & Agility:
      • Speed of Change Reduced by 80%
      • NewDay can now implement multiple credit decisioning changes within the same sprint.
      • Sub-Second Decisioning
      • Credit decisions are now delivered in under 1 second, enabling rapid customer feedback and better experience.
      • Impact: Faster market response and improved competitiveness.
    • Internal Control & Cost Efficiency: Enhanced Internal Control​
      • Business users can add data sources and update strategy without reliance on external vendors.
      • Reduced Operational Costs
      • Lower external costs for managing data items and system changes.
      • Quicker Onboarding
      • New hires familiarize faster due to intuitive decisioning UI.
      • Impact: More self-sufficiency, faster internal execution, and better resource allocation.
    • Competitive Advantage & Customer Experience:
      • Improved Customer Management & Collections
      • More control over limit strategy changes and refined customer decisioning.
      • Award-Winning Implementation
      • NewDay won the 2024 FSTech Award for Best Use of IT in Consumer Finance for tech innovation – powered by Provenir.
      • Impact: Enhanced customer experience, strategic differentiation, and industry recognition.
  • Competitors

  • Why We Won

    Provenir was chosen because its flexible AI-powered decisioning platform met all of NewDay’s requirements:

    • Enabled faster delivery cycles and autonomous configuration.
    • Integrated seamlessly with NewDay’s extensive data lake.
    • Supported full lifecycle decisioning from origination → collections.
  • Pain Points

    • Long release cycles and slow system updates.
    • Heavy reliance on external teams for change implementation.
    • Limited real-time testing and model deployment capabilities.
    • Inefficient credit decision support with big data sources.
Customer Growth

Growth Opportunities & Expansion

  • Fraud expansion through fraud profiling and 3rd party data integration (Focus in a future session)
  • Professional Services and Analytics opportunities – support for migration and beyond
  • Case Management
  • NewDay Technology Platform – Provenir White labelling for 3rd party use – LBG, Debenhams are live today, working towards more growth.
OTHER CUSTOMER STORIES

Continue reading

Dotz

Customer Story: Dotz

Dotz was founded in 2000 with the goal of connecting consumers and retailers through a points-based loyalty program. Over the years, the company expanded its customer base and diversified its services, becoming a digital platform that delivers benefits directly to users.

In April 2022, Dotz announced the acquisition of 49% of the credit fintech Noverde, which specializes in credit solutions for individuals through B2B2C partnerships. This acquisition strengthened Dotz’s financial services strategy and expanded its product portfolio, including personal credit, cards and BNPL solutions.

  • Industry
  • Region
  • Countries

    São Paulo​ Brazil​

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: $16,289
Land PS: $137,905
Expand MRR: ~$21K
Expand PS: $70K
  • Opportunity Created
    July 6, 2024
  • Opportunity Won
    April 30, 2025
  • Go-Live
    Last week of October Technical Go-Live

    1st week of November Full Go-Live

  • Customer Expansion
    • In Progress: DS – Ongoing discussions (risk model, fraud and offer hyper-personalization)
    • Future: Case management for suspected and investigated fraud
    • Future: Credit recovery initiatives (collection)
Initial Opportunity Details

  • Customer Challenge

    The company currently operates with a legacy solution that requires significant effort from the technology team while providing minimal autonomy to business areas. This setup limits agility, hinders the achievement of strategic goals and reduces alignment with corporate directives.

    There is a need to enhance customer portfolio management by channeling clients into the Financial Services funnel to drive profitability. In addition, the company plans to expand its portfolio with the launch of new products, such as Personal Loan, BNPL (Buy Now, Pay Later) and a proprietary Credit Card, strengthening its growth strategy and revenue diversification.

  • Provenir Impact

    • Accelerating Customer Base Monetization Provenir enables the integration and orchestration of data from multiple sources, allowing greater personalization of financial product offers to Dotz customers. With faster and more accurate decision-making, Dotz can expand cross-sell and up-sell opportunities, increasing conversion into higher-margin products such as BNPL and proprietary credit cards. The platform becomes a cornerstone of Dotz’s strategy to transform into a Financial Services Hub, positioning the company as a leader in customer loyalty with strong monetization through financial services.
    • Risk Reduction and Improved Credit Quality The use of AI and machine learning enables more precise credit decisions, with greater ability to assess risk profiles in real time. This translates into lower delinquency rates, improved operational efficiency, and greater predictability of results. Dotz will strengthens its credibility with financial partners and investors, consolidating its position as a reliable and sustainable platform in the medium and long term.
    • Agility and Innovation in Product Launches Provenir’s low-code solution enables agile workflow development, providing autonomy for rapid adjustments without heavy reliance on IT. Dotz gains speed in testing, adapting, and launching new financial products, staying aligned with market trends and consumer needs. This positions Dotz as an innovative and competitive player, capable of scaling new business models and creating differentiation against traditional banks and emerging fintechs.
  • Competitors

    Oscilar
  • Why We Won

    • Strength and Strategic Alignment
      Provenir has distinguished itself through its robustness as a company, with extensive international experience and a comprehensive solution that is fully aligned with the client’s current needs and prepared to sustain long-term growth.
    • Robust Solution with AI
      Provenir’s decisioning platform is fully scalable, enabling the agile development of workflows, integrated orchestration with internal systems, databases, alternative data sources, and bureaus—ensuring greater efficiency, operational flexibility and agility in addressing new demands.
  • Pain Points

    • Pricing
    • Fast implementation
    • Flexibility in building strategies
    • Easy integration with other systems and databases
    • AI functionality
Customer Growth

Growth Opportunities

Case Management for Suspected Fraud

We are organizing a meeting with Dotz’s new Head of Fraud Prevention to explore the adoption of Provenir’s Case Management solution to support the investigation of suspected fraud cases. With this initiative, Dotz will benefit from faster and more automated processes, greater accuracy in risk identification, a significant reduction in financial losses and strengthened governance and customer trust, creating a stronger foundation for sustainable business growth.

Credit Recovery Initiatives (Collection)

Our expansion project includes the development of new debt collection use cases supported by Provenir’s decisioning platform. This initiative will enable greater automation and intelligence in credit recovery processes, with personalized strategies, dynamic customer prioritization, increased recovery rates, reduced operational costs and stronger customer relationships.

Expansion

Data Science Initiative

We are in discussions with Dotz regarding the development of customized models for credit, fraud and offer personalization. The Provenir Data Science team conducted preliminary studies using historical customer data to challenge the current model. The results were satisfactory and very promising.

This initiative aims to improve decision intelligence, automate insight extraction and drive smarter, data-driven strategies.

Example Decisioning Flows
  • Application

    Step 1

    • Portal/App
    • Core Systems and Data
    • Application Submission/Amendment
  • Eligibility

    Step 2

    • Blacklist Data
    • Fraud & ID Data
  • Credit Checks

    Step 3

    • History Data
    • Bureau Data
    • Alternative Data
  • Analytics

    Step 4

    • PD Model Analytics
  • Decisioning

    Step 5

    • Recommend & Highlight
    • Eligibility/Rules/Affordability
OTHER CUSTOMER STORIES

Continue reading

traton

Customer Story: Traton

Traton Financial Services operates as a finance provider for the wider Traton Group, one of the world’s largest commercial vehicle manufactures. Traton comprises of 4 major brands – Scania, MAN, International Financial and VW Bus & Trucking.

Traton Financial Services’ primary role is to provide financial options that help drive the growth and strategic goals of each business unit.

Today, Traton Group has circa 105 thousand employees, spread over 100 countries globally.

  • Industry
  • Region
  • Countries

    Sweden, Finland, Denmark, Norway

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: €10K
Land PS: €194K
Expansion MRR: €29K
Expansion PS: €500K
Future MRR: ~€ 20K (TFS)
Future PS: €250K
  • Opportunity Created
    April 2020
  • Opportunity Won
    February 2021
  • Go-Live
    Scania Italy January 2024
    Scania Australia May 2024
    MAN Italy May 2024
    MAN Spain Jan 2025
    MAN Portugal June 2025
  • Customer Expansion

    In Progress

    • Discussions around Cloud 2 and adoption in other geographies
    • Subscription Services – driving self sufficiency.

    Future

    • Broaden discussions into Fraud
    • Leverage success to drive across the wider VW Group
Initial Opportunity Details

  • Customer Challenge

    Our journey began with Scania who were looking to replace a fractured legacy of disparate systems across their global business units with a modernized singular decisioning platform to support their TOM. They were focusing on removing customer friction from the sales process and supporting a move towards a single Global Customer View.

    Following the merger into Traton FS, Provenir was selected as the group standard as they looked to address a larger problem: how to create a unified, consistent customer experience across the group. We are now in the process of supporting the central team drive this standard to the global business units.

  • Provenir Impact

    • Improve operational efficiency through Digitalization & Automation of the customer onboarding and credit processes
    • Improve CX and conversion rates through customization and real time decisioning
    • Provide better overview, control and risk governance through a structured global platform
    • Support growth through improved flexibility, speed and scalability
  • Competitors

    Experian, FICO
  • Why We Won

    Data-Orchestration / Integration:

    • We demonstrated the ease in which we can automate 3rd party calls to provide a single view of the customers data, integrating into various systems globally.

    Re-Use for accelerated value:

    • Traton’s ambition for a global harmonisation of their credit systems meant re-use was essential for their business to scale. This was a clear differentiator for us in the process.
  • Pain Points

    • Slow transactions with too much customer friction
    • No Consistency – bad global standard
    • Lack of Global and Local Customisation
Customer Growth

Short-Term Growth Opportunities

Self-Sufficiency:

  • Driving the adoption of a subscription service that will provide their centralised team with access to enablement materials and collaboration with wider PS / DS teams.

New Business Units

  • Expansion into Thailand & Malaysia. These units are run by the team in Australia, where we are already live, and provide us the opportunity to consolidate the APJ triton business units onto a single instance, separate from the existing global infrastructure.

Expansion

We are engaging with Traton on expansion into other regions, where Data Residency laws are making it challenging for the local business units to leverage the existing global solution. Each deployment across into new regions ensures that the Provenir solution becomes a more integral component of their global architecture.

OTHER CUSTOMER STORIES

Continue reading

femsa

Customer Story: Femsa

Spin, FEMSA’s digital business unit launched in 2024, is focused on delivering accessible financial and digital solutions throughout Mexico. The platform has experienced rapid growth, reaching 7.6 million users, It currently processes an average of 36.2 million transactions per month.

Its loyalty program, Spin Premia, has also expanded significantly, with 32.7 million users and 48.3% active engagement.

This year, Spin aims to obtain a banking license in Mexico, a key milestone that will enable it to operate as a bank and further expand its financial services offering.

  • Industry
  • Region
  • Countries

    Mexico

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: $26.5K
Land PS: $74.6K
Expand MRR:

$7.2K SS | ~$20K Fraud | ~$20K Hyper-personalization & Financial Inclusion, Delinquency Risk Predictions
Expand PS:$60K, $200K
  • Opportunity Created
    19th December 2022
  • Opportunity Won
    30th June 2023
  • Go-Live
    15th Dec 2024
    Friends & Family Go-Live

    15th August 2025
    Full Go-Live

  • Customer Expansion
    • In Progress:
      Customer Management: Collections
    • Support Subscription
    • Application Fraud:
      Decisioning
    • Initial Discussions
      Future:

      DS – Hyper personalization
Initial Opportunity Details

  • Customer Challenge

    FEMSA Spin, currently a digital wallet, needed a scalable, secure decisioning platform to streamline digital onboarding and manage credit portfolios in real-time and batch – starting with individuals and expanding to SMEs once authorized to operate as a bank.

    As they transition into a regulated financial institution, they required seamless integration with internal and external data, fast model deployment, and certified security standards. Provenir was selected to support this evolution and enable scalable, data-driven decisioning across their growing financial services.

  • Provenir Impact

    • A Single & Scalable Platform
      Provenir provides Spin by Oxxo with a single, scalable platform that streamlines customer acquisition, strengthens risk and fraud defenses, and delivers significant operational savings. It also future-proofs their growth by ensuring seamless scalability and market adaptability.
    • Faster Time to Market & Value
      The Provenir Platform empowers Femsa Spin to achieve a significantly Faster Time to Market & Value for its financial products and services, they can rapidly configure, test, and deploy new offerings, swiftly responding to market demands and competitive pressures.
    • Ensuring Compliance
      The Provenir Platform is critical for Femsa Spin in ensuring robust Compliance & Regulations, especially as they secure a license to operate as a bank in the near future. Provenir provides the necessary auditability, transparency, and configurability to adapt to evolving regulatory requirements, including stringent banking standards.
  • Competitors

    Experian, FICO & In-House
  • Why We Won

    • Strong Relationships: We cultivated a robust relationship with the client well in advance of the RPF/RFI process, establishing trust and understanding
    • Flexible Pricing: Our team developed a highly creative and flexible pricing model that effectively accommodated all customer requirements
    • Scalability: Our solution offers inherent scalability, ensuring it can grow seamlessly with the client’s evolving needs.
    • Comprehensive Functionality: We provide a fully functional SaaS solution that meets and exceeds expectations.
  • Pain Points

    • Limited Platform Flexibility: The current platform suffers from a significant lack of adaptability, hindering operations and innovation
    • Slow Time to Market/Value: Delays in bringing products or services to market and realizing their value are a critical concern.
    • Integration Challenges: Difficulty establishing seamless connections with both third-party and internal systems creates operational silos.
    • Scalability Limitations: The existing infrastructure lacks the necessary scalability to support growth and future demands.
    • Excessive Dependence on Internal IT: There’s an unhealthily high reliance on internal IT resources, leading to potential bottlenecks and increased operational costs
Customer Growth

Growth Opportunities

Application Fraud: Decisioning
Initial conversations

Spin has initiated early discussions with the Sales Team to evaluate the implementation of Application Fraud solution. The focus is on identifying how the platform can strengthen fraud detection capabilities, streamline decision-making processes, and support scalable, data-driven risk strategies. This collaboration represents an important step in enhancing Spin’s fraud prevention framework while aligning with its goals of innovation, efficiency, and long-term value.

Data Science Services Engagement
Initial Conversations

Spin has initiated discussions with our Sales team to explore a Hyper personalization Data Science Services engagement. As Spin prepares to operate as a bank, this initiative aims to support tailored decisioning across a broader product portfolio. The collaboration reflects a shared focus on scalable, data-driven solutions to drive growth and innovation.

Expansion

Support Subscription

Anticipating the rapid expansion of Spin’s operations and customer base, the dedicated sales and Professional Services (PS) teams proactively collaborated. They strategically addressed the escalating need for robust support by introducing a support subscription model. This forward-thinking solution ensures that Spin will have ample, consistent resources to effectively manage both their current operational demands and seamlessly scale to meet all future customer and technical requirements, minimizing potential disruptions and maximizing continuous service delivery

Customer Management Collections

As part of Spin’s current contract, we are actively engaging with the team to plan the next phase. Once the full implementation is complete and Spin begins offering credit products later this year, we anticipate initiating the rollout of the collection’s solution

OTHER CUSTOMER STORIES

Continue reading

powerpay

Customer Story: PowerPay

powerpay

Powerpay, headquartered in Lima, Peru, operates as part of the BBVA Group, a leading global financial institution. Founded in 2022, the company was launched with the goal of providing flexible payment solutions to consumers. As a pioneer in the Peruvian market, Powerpay aims to become the first payment provider to offer Buy Now, Pay Later (BNPL) services, enabling users to split their purchases into installments. Customers can choose to pay in three interest-free installments or opt for six- or twelve-month plans with a small fee, using any credit card.

Beyond consumer benefits, Powerpay also supports merchants by helping them increase sales through financing options that attract new customers. The company is committed to innovation, ensuring users have greater control over their finances while making essential purchases. With an omnichannel approach, Powerpay seamlessly integrates with both physical stores and e-commerce platforms, adapting to the diverse needs of businesses in Peru.

  • Industry
  • Region
  • Countries

    Peru

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: $10,185
Land PS: $34,670
  • Opportunity Created
    January 17, 2024
  • Opportunity Won
    February 2025
  • Go-Live
    April 15, 2025
  • Customer Expansion
    • Application Fraud
    • Use of advanced analytics
    • Use of alternative data sources
    • Expansion to other countries
Initial Opportunity Details

  • Customer Challenge

    • Five-year aggressive growth plan focuses on automating consumer financing
    • Strict risk exposure control
    • The strategy includes AI-driven underwriting, enabling instant approvals and personalized loan offers
    • Expanding partnerships with retailers, while risk assessment ensures sustainable growth
    • Looking for scale operations efficiently, expanding its business while keeping default rates low and portfolio quality high
  • Provenir Approach

    N/A
  • Why it is Strategic for Provenir

    • First new logo in Perú
    • First BNPL project in the region
    • First opportunity in retail banking in the BBVA group
    • First project in cloud 2.0 in BBVA
  • Competitors

    Uflow – Decision Engine
  • Why We Won

    • Provenir’s enterprise capabilities
    • Support and good relationship with the BBVA group
    • Our flexibility and attempts to align ourselves with their current needs and limitations
    • Projecting a long-term relationship
    • Value selling approach
  • Pain Points

    • Lack of technology that allows automating the onboarding process.
    • Unable to scale international business
    • Lack of risk control
    • Struggling to operationalize advanced analytics model
OTHER CUSTOMER STORIES

Continue reading

instabank

Customer Story: Instabank

instabank

Instabank, the Nordic challenger bank, has been redefining the banking experience since its full digital launch in Autumn 2016. Their passionate team is dedicated to improving banking for both corporate and private customers, challenging established norms, and providing flexible solutions that simplify complexity.

  • Industry
  • Region
  • Countries

    Nordics

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: $5,500
Land PS: 0
Expand MRR: $18,045
Expand PS: $22,500
  • Opportunity Created
    December 2016
  • Opportunity Won
    2017
  • Go-Live
    June 2017
  • Customer Expansion
    • Originations SME
    • Consumer Loans, 26-6-2017
    • Cloud 1, 2017
    • Cloud 1 expansion -2021
    • Cloud 2.0 Migration – 2022
    • Cloud 2.0 Expansion – 2024
Initial Opportunity Details

  • Customer Challenge

    Since opening its digital doors in 2016, Instabank has become a disrupter in the Nordic banking community. One of its key products is instantly approved, direct-to-consumer, unsecured loans. The bank also partners with retailers to provide real-time point-of-sale loans to their customers. Initially, the bank used a traditional lending solution with thousands of lines of code. As a digital “challenger” bank, Instabank needed a platform that would not only enable instant decisioning, but also offer the flexibility and scalability to support the company’s rapid growth.

  • Provenir Approach

    Provenir provided some key benefits from implementing the platform.

    • The Provenir Risk Decisioning Platform delivers a flexible solution for Instabank’s digital banking services.
    • Automated process gathers data from multiple sources and decisions each loan application in a minute.
    • Flexible, business-focused design tools substantially reduce time and costs for developing country-specific banking solutions.
    • Pre-configured integration adaptors enable real-time data gathering from Experian and a European property data provider.
    • Cloud-based implementation enables rapid deployment with controlled costs.
  • Provenir Impact

  • Competitors

    Experian
  • Why We Won

    • Ease of use
    • Data integration
    • Ability to onboard new product lines
  • Pain Points

    • Current solution is mainly hard coded
    • Data integration is cumbersome
    • Lack of in-market support
Customer Growth

Growth Opportunities

  • Looking to grow and expand the business lines
  • Deposit account
  • Financing of cars and boats
  • Credit cards +
  • Debit Cards
  • Sales Financing
  • Factoring

Expansion

Cloud 2 Expansion

Example Decisioning Flows
  • New Application

    Decisioning

  • Identity & Verification Checks

    Decisioning

    • Experian
    • emailage
  • Enrichment

    Decisioning

    • nudata
    • IDology
    • SentiLink
  • High Risk Patterns & Scoring

    Decisioning

    Application fraud
    Rules and AI Model

    Auto Accept
    Auto Decline
    Referrals

  • Fraud Investigation

    Decisioning

    Case Management
OTHER CUSTOMER STORIES

Continue reading

Marginalen bank

Customer Story: Marginalen

Marginalen bank

Improving margins for our customers is in our DNA, we are passionate about seeing people and businesses grow. Our roots go back to 1979, and since Marginalen was formed in the early 90s, we have grown by our own power. In connection with Marginalen acquiring Citibank’s Swedish consumer bank in 2010, Marginalen Bank was formed.

Large Mortgage lender covering the Nordic market, formed in early 1990s and acquired Citibank’s Swedish consumer business in 2010.

  • Industry
  • Region
  • Countries

    Nordics

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: $22,500
Land PS: N/A
Expand MRR: $35,500
Expand PS: $9,000
  • Opportunity Created
    2016
  • Opportunity Won
    May 2017
  • Go-Live
    2018
  • Customer Expansion
    • Originations
    • Private, Mortgage, Consumer, Corporate, Credit Cards
    • Expansion 2021
    • Cloud 2.0 2024
Initial Opportunity Details

  • Customer Challenge

    Marginalen offers multiple credit products, each with their own credit originations process. Response time was a major issue and almost all mortgages had extensive manual review. Current technology and 3rd party vendor reliance restricted speed of change and flexibility to meet new and emerging product needs. Limited ability to scale constrained company growth.

  • Provenir Approach

    • Utilized Provenir’s business-user driven decision engine to increase self-sufficiency and reduce 3rd party costs.
    • Made extensive use of Provenir’s configurable adaptors to allow Marginalen Bank to connect to multiple data sources efficiently.
    • Increased self-reliance enabled rapid deployment of new decision services, increasing decision confidence and decision automation.
  • Provenir Impact

    • 90% automation across all products’ credit approval processes, resulting in 25% operational staff reduction
    • 30% + automation in larger value commercial lending
    • Fastest response times in the market placed them at the top of the broker funnel
    • Achieved self sufficiency for all credit policy changes. Credit committee approved changes are live in less then 72 hours.
  • Competitors

  • Why We Won

    • Ease of use
    • Speed of change
    • Self-sufficiency
    • Simple integration approach
  • Pain Points

    • Slow pace of change
    • Overreliance on vendors
    • Restrictive technology
    • Data integration restrictions
Customer Growth

Growth Opportunities

Expansion

Example Decisioning Flows
  • New Application

    Decisioning

  • Identity & Verification Checks

    Decisioning

    • Experian
    • Emailage
  • Enrichment

    Decisioning

    • nudata
    • IDology
    • SentiLink
  • High Risk Patterns & Scoring

    Decisioning

    Application fraud
    Rules and AI Model

    Auto Accept
    Auto Decline
    Referrals

  • Fraud Investigation

    Decisioning

    Case Management
OTHER CUSTOMER STORIES

Continue reading

Loan Options

Customer Story: LoanOptions.ai

Loan Options

LoanOptions.ai is an intelligent loan comparison marketplace, with AI-assisted loan matching to find customers the best offers for car loans, personal loans, business loans and asset financing.

Using a combination of AI and dynamic logic, they are able to provide customers with predictive pre-approval and accurate lender rates for hundreds of financial products from over 70 different banks and lenders.

  • Industry
  • Region
  • Country

    Australia

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: $57K
Land PS: $35K
Expand MRR/PS: N/A
  • Opportunity Created
    27 Feb 2024
  • Opportunity Won
    4 April 2024
  • Go-Live
    May 2024
  • Customer Expansion
    • Provenir is guiding client to set up the first 10 lenders policy on the platform.
    • Client plans to launch more lenders policy independently on the Provenir platform.
Initial Opportunity Details

  • Customer Challenge

    They were looking to expand their business globally and saw limitations in their current processes; changes to credit policies require technical IT, so were looking for a more flexible and scalable solution.

    The CEO had been aware of Provenir’s solutions and had spoken with us in 2018, but now believes it is the right time to implement our tool.

    Their in-house developer left the business, and they were evaluating whether to build or buy.

  • Provenir Approach

    We were highly engaged in the opportunity’s early stages, actioning quickly in response to the customer’s urgency.

    We configured a comphrehensive demo to address their pain points around multiple lenders and multiple products offering, re-engineered the versatile lenders’ requirements with configuration on the fly, and offered a sandbox trial with frequent guidance follow-ups.

  • Provenir Impact

    Potential metrics after client’s go-live:

    • Time savings
    • Cost reductions
    • Improved customer satisfaction
    • Higher approval rates
    • Business expansion to multiple countries
  • Competitors

    In-house development
  • Why We Won

    • Flexible and scalable solution.
    • Compelling configured demo to targeted pain points.
    • Close relationship with CEO and working team.
    • Expedited and high engagement in early stages, after qualifying customer’s needs and urgency.
  • Pain Points

    • High code maintenance
    • Inflexibility with multiple product offerings
    • Slow to implement new lender policy and existing lenders’ policy changes
Customer Growth

Growth Opportunities

Upcoming opportunities:

  • Volume: 70+ lenders
  • Geographies: Philippines, New Zealand, Canada, etc.

Expansion

The client has not only agreed to a press release but also committed to being a reference client and facilitating introductions to their extensive network of 70 lenders.
Example Decisioning Flows
  • New Application Lead

    Decisioning

  • Bureau Data Enrichment

    Decisioning

    • Equifax
    • CreditorWatch
    • Illion
  • Eligible Lenders and Products Filtering

    Decisioning

    Product offering and Policy from different lenders
  • High Risk Patterns & Scoring

    Decisioning

    Application Score Model

    High Risk
    Low Risk

  • Loan Offer

    Decisioning

    Send qualified leads to eligible lenders for loan approval

    Present multiple loan offers to customer

OTHER CUSTOMER STORIES

Continue reading

banco promerica

Customer Story: Banco Promerica

Banco Promerica Costa Rica is part of Grupo Promerica that boasts an impressive presence across eight Central & South American countries, serving over 2.6 million clients with a robust network of branches and ATMs. With total assets exceeding US$18 billion and equity surpassing US$1.45 billion, they represent a valuable addition to our growing client base in the banking industry.

  • Industry
  • Region
  • Country

    Costa Rica

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: $18K
Land PS: $91,140
Expand MRR/PS: N/A
  • Opportunity Created
    August 4, 2023
  • Opportunity Won
    February 13, 2024
  • Go-Live
    In Implementation
  • Customer Expansion
    • Expansion planned for additional countries
Initial Opportunity Details

  • Customer Challenge

    To support their ambitious plans, Promerica needed a more flexible decision engine solution to manage their credit policies and decision-making. Their current process is highly manual, lacking the flexibility required to support their digital lending goals. A gap existed between their strategic objectives and the technical capabilities necessary to quickly implement decision rules tailored to their risk appetite and data requirements, and to scale as needed.

    The transition to a robust digital onboarding offering is a strategic imperative.

  • Provenir Approach

    Through process automation, our platform will enable a new era of efficiency. With simplified data access at its core, we ensure that decision-makers have immediate access to the right data, empowering them to make smarter credit risk decisions with confidence and precision.

    Furthermore, our low-code intuitive UI represents a paradigm shift, placing the power of customization and adaptation firmly in the hands of Promerica’s business users. Together, these pillars form the foundation upon which our solution will deliver unparalleled value, driving success and growth for Promerica in the dynamic landscape of modern business.

  • Provenir Impact

    After the implementation is completed, the internal objectives that we have set for ourselves include:

    • To streamline the digital onboarding process, allowing consumers to apply in real-time with a significant improvement in underwriting speed, reducing processing time from days or hours to minutes or seconds.
    • To enable rapid, low-effort access to any data source for improved accuracy and efficiency in Promerica’ s credit risk decision-making. The initial milestone will focus on real-time integration with Equifax. Currently, this integration operates through a manual approach.
  • Competitors

    GDS Link, FICO, In-House.
  • Why We Won

    • External Data augmentation via Marketplace and APIs
    • Integrations to Internal Databases
    • Flexibility: “On-the-fly” changes
    • User friendly visual interface
    • Ability to manage real time and batch mode for applications
  • Pain Points

    • Streamlining digital onboarding
    • Data integration
    • Flexibility to adapt credit policies
Customer Growth

Growth Opportunities

The current priority is focused on completing the implementation of this first phase in Costa Rica. After this implementation, the objective is to replicate the experience in the rest of geographies to standardize the Digital Onboarding initiative.

Expansion

The plan not only considers expansion through the incorporation of additional use cases but also focuses on standardization across the eight countries where Promerica has presence in Central and South America. This initiative will strengthen our collaboration and ensure sustainable joint growth throughout the region.
Example Decisioning Flows
  • New Application

    Decisioning

  • Validation

    Decisioning

    Internal Database
  • Aggregate & Orchestrate

    Decisioning

    equifax
    sugef
    Internal Databases
  • Exclusion Rules

    Decisioning

  • Decisioning

    Decisioning

    Application Rules
OTHER CUSTOMER STORIES

Continue reading