Enabling Responsible Growth and Customer Trust in Malaysia’s Digital Lending Landscape through Data-Driven Insights
Enabling Responsible Growth and Customer Trust in Malaysia’s Digital Lending Landscape through Data-Driven Insights
Bringing together visionary minds from the financial sector to spark dialogue and innovation
- 06th Aug 2025
- 4:30 PM – 7:30 PM MYT
- Sofitel Kuala Lumpur Damansara | Malaysia
As digital transformation accelerates across Southeast Asia, Malaysia stands at a pivotal point driven by innovation, increasing regulatory expectations, and evolving customer demands.
This executive roundtable will convene thought leaders from banks, fintechs, digital lenders, and regulators to explore how financial institutions can meet growing expectations for responsible lending, deliver exceptional digital experiences, and build enduring customer trust.
We’ll dive into how intelligent decisioning, low-code orchestration, and real-time data are transforming onboarding and credit decisioning, empowering institutions to drive sustainable growth, reduce risk exposure, and enhance the overall customer lifecycle—from acquisition to long-term retention.
Discussion Highlights
- Responsible Lending in a Regulated Landscape – How Malaysian lenders can align with BNM’s expectations using real-time affordability insights and intelligent decisioning.
- From Acquisition to Customer Lifetime Value – Strategies to foster long-term loyalty and profitability through lifecycle decisioning.
- Trust Through Transparency – Using consent-driven data and explainable decisioning to enhance digital trust.
- Frictionless Digital Journeys – Delivering seamless onboarding and lending experiences with low-code, intelligent orchestration.
- Malaysia’s Financial Outlook – Navigating fraud risks, credit growth, and rising consumer expectations in a dynamic digital lending environment.
Learn from local and regional success stories
- Engage in off-the-record dialogue with industry peers
- Grow your professional network over a curated three-course meal
- Walk away with fresh insights to drive trust and customer growth
Who Should Attend?
This session is curated for senior executives and decision-makers across:
- Retail & Digital Banking
- Risk, Fraud & Compliance
- Customer Experience & Product Strategy
- Data Science & Decisioning
- Fintech, BNPL & Lending Platforms
Kavinesswaran Karthigasan
APAC Regional Sales Director & Principal Consultant
Kavines is the Principal Consultant driving business-value propositions for Provenir across the APAC Region. With a decade of experience in credit risk management solutions in the financial services sector, Kavines has worked with major banks and lenders in Southeast Asia, assisting them in optimising their business processes, automating their workflows, and complying with regulatory standards through the use of risk and decision management applications. Prior to joining Provenir, he spent nearly a decade as a key member of Experian’s Southeast Asia Decision Analytics group. Throughout his career, he has held a variety of positions, beginning as an implementation analyst, progressing to consultant, then pre-sales consultant, and finally customer success manager for the Southeast Asia region. He was born in Malaysia and graduated from Monash Australia. Kavines’ aim is to help his clients achieve customer-level consistency, digital transformation, and data-driven decision making across their products and channels.
