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Author: provenirmulti

turkey

 Smart Customer Management

ProvenirNEXT

Smart Customer Management:
Using Hyper-Personalisation to Power Growth and Pre-Delinquency Insights to Mitigate Risk

Transform Your Customer Management Strategy with AI-Driven Decisioning

  • October 8, 2025
  • 8:15 AM – 12:00 PM
  • Wyndham Grand İstanbul Levent Hotel & Conference Center

What You’ll Learn

  • Hyper-Personalisation Strategies
    Discover how AI-driven approaches can transform your customer engagement, reduce churn, and maximize ARPU through dynamic, contextually relevant experiences.
  • Pre-Delinquency Prevention
    Learn proven strategies to identify at-risk customers early and implement proactive interventions that preserve relationships while protecting revenue.
  • Global Market Insights
    Understand how international trends are shaping Turkey’s customer management landscape and what this means for your organization.
  • Real-World Results
    Hear firsthand from Garanti BBVA about their successful customer management transformation and the measurable business impact achieved.

Agenda

  • 8:15 AM – 8:30 AM

    Arrival and registration
  • 8:30 AM – 9:30 AM

    Breakfast and networking
  • 9:30 AM – 10:00 AM

    Opening & Provenir Introduction – Gülçin Uysal, Senior Sales Executive, Provenir & Louis Garner, Vice President Account Management, Provenir
  • 10:00 AM – 10:20 AM

    The future of customer experience:
    Hyper-personalisation — AI driven approach

    How to deliver hyper-personalised strategies that improve customer management and reduce risk.

    Rakesh Tadathilveedu, Senior Presales Consultant, Provenir

  • 10:20 AM – 10:40 AM

    Preventing Delinquency Before It Starts
    The best pre-delinquency strategies focus on engaging customers early, identifying risks, and taking actions before payment issues escalate.

    Rakesh Tadathilveedu, Senior Presales Consultant, Provenir

  • 10:40 AM – 10:50 AM

    Refreshment break
  • 10:50 AM – 11:10 AM

    Global Shifts, Local Impact:
    AI- Driven Customer Growth in Turkey’s Banking Future

    Gökhan Mataracı: KPMG Türkiye, Innovation and Technology Consulting Leader, Partner

  • 11:10 AM – 11:30 AM

    Real-World Impact:
    Wholesale Digital Transformation Case Study from Garanti BBVA

    Alp Gürakan, Risk Solutions Manager / GarantiBBVA Türkiye

  • 11:30 AM – 12:00 PM

    Closing & Wrap Up
Join us for an exclusive breakfast event in Istanbul

Featured Speakers

  • Alp

    Alp Gürakan

    For over 10 years, Alp Gürakan has been leading the transformation of origination, monitoring/early warning and collection processes within Garanti BBVA commercial and corporate credit life cycle. He focuses on leveraging digitalization and automation to build a smart and effective risk management framework. His expertise lies in developing solutions that not only address today’s needs but also shape the future of business models.
  • Gökhan Mataracı

    Gökhan Mataracı

    Gökhan Mataracı is a Partner at KPMG Türkiye, where he leads Innovation & Technology Consulting as well as the Technology, Media, and Telecommunications (TMT) sector. With 19+ years of experience spanning software development, strategic consulting, and enterprise data management, he drives technology and data-driven transformation projects, focusing on AI, digital strategy, customer experience, and embedding innovation into corporate culture.
  • Frédéric Dubout

    Gülçin Uysal

    Gülçin Uysal is Business Development Director at Provenir, covering Turkey, the Balkans, and the Southern Caucasus. An Industrial Engineer with an MSc in Engineering Management, she brings 25+ years of sales and business development experience, supporting banks and financial institutions with a consultative approach.
  • louis-garner

    Louis Garner

    Louis Garner, Vice President at Provenir, brings over 20 years of experience in driving growth and innovation across the technology, financial services and SaaS sectors. He leads the strategy and execution of market expansion across Europe, the Middle East and Africa, partnering with organisations to harness the strategic power of AI-driven decisioning and SaaS innovation. Louis enables businesses to scale with confidence, adapt with agility, and create exceptional experiences that shape the future of customer engagement. By aligning advanced decisioning technology with business ambition, he ensures clients unlock new opportunities for transformation and sustainable growth.
  • Rakesh Tadathilveedu

    Rakesh Tadathilveedu

    Rakesh Tadathilveedu is a senior presales consultant at Provenir with 20+ years in banking and fintech across Middle East and APAC. He architects solutions for Tier-1 banks, digital lenders, and e-commerce/fintech players on AI-powered credit decisioning, application-fraud prevention, and customer management/collections. Rakesh blends techno-functional depth with business impact and holds advanced degrees in management and cybersecurity, plus certifications in fraud, risk, and project delivery.

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Jakarta-Ritz

Bringing together visionary minds from Indonesia’s financial sector to spark dialogue and innovation.

ProvenirNext Roundtable

Enabling Responsible Growth and Customer Trust in Indonesia’s Digital Lending Landscape through Data-Driven Insights

Bringing together visionary minds from Indonesia’s financial sector to spark dialogue and innovation.

  • 23rd Oct 2025
  • 11:00 AM – 2:00 PM WIB
  • The Ritz-Carlton Jakarta, Mega Kuningan

As digital transformation accelerates across Southeast Asia, Indonesia stands at a pivotal moment—driven by innovation, a rapidly expanding fintech ecosystem, increasing regulatory oversight from OJK and Bank Indonesia, and evolving customer expectations.

This invite-only executive roundtable will convene thought leaders from banks, fintechs, digital lenders, and regulators to explore how financial institutions can:

  • Meet rising expectations for responsible lending
  • Deliver exceptional digital experiences
  • Build lasting customer trust in a competitive, risk-sensitive environment
We’ll explore how intelligent decisioning, low-code orchestration, and real-time data are transforming onboarding and credit decisioning—empowering lenders to drive sustainable growth, reduce risk exposure, and enhance the customer lifecycle from acquisition to long-term retention.

Discussion Highlights:

  • Responsible Lending in a Regulated Landscape
    How Indonesian lenders can align with OJK’s and Bank Indonesia’s expectations using real-time affordability insights and intelligent decisioning.
  • From Acquisition to Customer Lifetime Value
    Strategies to shift from transactional relationships to lifecycle engagement, boosting retention and profitability.
  • Trust Through Transparency
    Leveraging consent-driven data, explainable AI, and transparent decision-making to earn and maintain customer trust.
  • Frictionless Digital Journeys
    Reducing onboarding friction with AI, eKYC automation, and low-code orchestration for seamless customer experiences.
  • Indonesia’s Financial Outlook
    Balancing credit growth with increasing fraud risks and evolving consumer demands in the country’s digital finance sector.
Why Attend?
  • Learn from local and regional success stories

  • Engage in off-the-record dialogue with industry peers

  • Grow your professional network over a curated three-course meal

  • Walk away with actionable insights to drive trust and customer growth

Who Should Attend?
This session is curated for senior executives and decision-makers in:
  • Retail & Digital Banking
  • Risk, Fraud & Compliance
  • Customer Experience & Product Strategy
  • Data Science & Decisioning
  • Fintech, BNPL & Lending Platforms
Agenda:
  • 11:00 am – 11:30 am

    Welcome and Arrival
  • 11:30 am – 11:45 am

    Opening Remarks
  • 11:45am – 12:30 pm

    Keynote Presentation
  • 12:30pm – 1:30pm

    3-Course Meal
  • 1:30pm – 2:00pm

    Networking & Closing Remarks
The Provenir Thought Leadership Roundtable Series brings together industry visionaries, C-level executives, and thought leaders for insightful discussions on redefining risk decisioning strategies. The series fosters a collaborative environment for sharing forward-thinking perspectives, exploring innovative approaches, and shaping the future of fraud prevention in an era of rapid technological evolution and increasing digital risk.

ProvenirNEXT

Speaker:

Wana Sedayu

Wana Sedayu

Senior Presales Consultant, APAC — Provenir

Wana is a Senior Presales Consultant at Provenir, supporting clients across the APAC region in driving digital transformation within the financial services sector. With over 15 years of experience in the industry, Wana brings deep expertise in loan origination, core leasing, credit decisioning, and customer management solutions.

Beginning his career as a software developer, Wana later transitioned into business consulting before dedicating the past decade to presales and value engineering roles. He has worked with prominent institutions such as Citibank, SMBC Indonesia, Bank Danamon, Bank of America, the Indonesia Stock Exchange, and the Ministry of Finance, contributing to numerous high-impact technology initiatives. OnlinePajak as Senior Manager Presales, and Fujitsu Indonesia as Presales Manager.

Combining his technical foundation with a strong business perspective, Wana is passionate about helping financial institutions accelerate innovation, optimize their decisioning processes, and achieve measurable business outcomes through data-driven solutions.

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hacker

Stay Ahead of Fraud

Stay Ahead of Fraud

Real-time data. Transparent AI. Total control – your way.

Real-time intelligence. Connected data.
Smarter decisions.

What We’re Hearing From Our Customers…

Fraud isn’t static – it’s adaptive and sophisticated. Our customers tell us they’re facing pressure on all sides: fraud is more complex, data is fragmented, and outdated systems are slowing them down.
  • Pressure to deliver effective, real-time fraud detection
  • Unnecessary friction leading to abandonment of good customers
  • Limited data flexibility in many decision systems
  • Rigid systems preventing quick adjustment to new fraud trends
  • Multiple decision systems creating silos across fraud, credit, and KYC
  • Ongoing demand for fraud operations to deliver more with less

A Connected, Real-Time Approach to Application Fraud


  • 1. Data Orchestration

    All the data you need –
    right when you need it.

    • Real-time access to 130+ Marketplace partner data sources
    • Easily connect your own internal data alongside partner data
    • Get a complete risk picture by unifying behavioral, identity, device, and bureau data into one flow
    • No restrictions – choose the right data and adapt your stack instantly
    Use Case Spotlight: BANKS

    Stop identity and synthetic fraud before account opening. Unify device, behavioral, and KYC signals to verify customers and block high-risk applications — without replacing core systems.

  • 2. Flexible Decisioning

    Fraud moves fast –
    your decisioning should too.

    • Build bespoke schemas tailored to risk policies and business needs
    • Combine policy rules, KYC, and AI-powered machine learning models
    • Detect first-party, identity, synthetic, and high-risk fraud in real time
    • Uncover anomalies and unusual behavioral patterns at application and post-application stages
    • Adapt strategies instantly – launch changes in hours, not months
    • Ensure full transparency and explainability with intuitive no-code control
    Use Case Spotlight: LENDERS

    Catch first-party and identity fraud before approval — and continue monitoring for high-risk behavior post-application.

    AI connects behavior and history for confident, real-time decisions.

  • 3. Centralized Case Management

    Fully integrated investigations,
    built for efficiency.

    • Unify fraud signals and applicant data into a 360° case view
    • Streamline workflows to reduce manual effort and investigation time
    • Configure processes to adapt seamlessly to your fraud ops team
  • 4. Decision Intelligence

    From data to smarter, faster decisions.

    • Leverage AI-powered dashboards to gain visual insights into fraud trends and performance
    • Access key metrics for fraud ops, analytics, and engineering teams to act faster
    • Optimize strategies to reduce fraud risk and boost approval rates with confidence
    Use Case Spotlight: TELCOS

    Detect high-risk orders and unusual usage patterns before fulfillment. Leverage customer profiling – built from historic and behavioral data – to detect anomalies that signal identity fraud, account takeover, or SIM abuse.

Why Fraud Teams Choose Provenir

Tired of rigid platforms, vendor black-box, or systems that can’t keep up?
Provenir is different. You stay in control:

  • Detect
    evolving fraud in real time – without frustrating good customers
  • Integrate
    130+ Marketplace partners – with your own data into a single flow
  • Adapt
    instantly to new fraud trends – launch updates in hours, not months
  • Unify
    fraud, credit, and KYC on one platform – eliminating silos and inefficiency

Smarter Fraud Prevention.
Proven Results.

mtn logo

135% more high-risk transactions stopped — with zero added friction.

  • STOP
    fraud faster with real-time adaptive protection and monitoring
  • BOOST
    customer approvals through accurate, explainable decisions
  • STREAMLINE
    case management and workflows to increase efficiency at scale
  • UNCOVER
    hidden fraud patterns and anomalies with AI-driven insights

Let’s Outpace Fraud – Together.

Don’t settle for black boxes – get the fraud solution built for freedom, speed, and results.

Learn More

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ritz carlton dubai

Customer Lifetime Value – Unlocking Growth Through Intelligent Customer Management

ProvenirNEXT

Roundtable

Customer Lifetime Value – Unlocking Growth Through Intelligent Customer Management

  • 13th November 2025
  • 6:30 PM – 9:00 PM
  • The Ritz-Carlton, Dubai International Financial Centre

In today’s hyper-competitive financial services landscape, the race is no longer just about customer acquisition—it’s about maximising Customer Lifetime Value (CLV). As acquisition costs rise and customer expectations evolve, banks and lenders must shift toward long-term, value-driven relationships. 

CLV is becoming a critical metric that informs decisions across pricing, personalisation, and risk. Yet many institutions still rely on siloed, backward-looking systems that fail to activate CLV as a real-time lever for growth. 

The future lies in intelligent customer management—where AI, predictive analytics, and real-time decisioning work together to deliver proactive, hyper-personalised engagement across every stage of the customer lifecycle. 

We are honoured to be joined by Mohammed Ismaeel Hameedaldin, whose expertise in Product and Brand Marketing will offer valuable insight into how leading banks and fintechs are turning CLV into a strategic growth engine.

Key Discussion Points:

  • How connected customer management drives long-term value
  • Using predictive analytics to inform lifecycle decisions and boost retention
  • Real-time decisioning: from insight to action at the point of interaction
  • Aligning CX, risk, and data teams to maximise CLV
  • Future-proofing your customer strategies with AI-powered platforms
Format:
  • 6:30 PM

    Arrival and welcome drinks
  • 7:00 PM

    Keynote from Mohammed Ismaeel Hameedaldin, Partner at TOUGHLOVE Advisors and Chairman of the Marketing Society in the GCC
  • 7:20 PM

    Roundtable discussion and dinner is served
  • 9:00 PM

    Official close and summary
Register your interest here

Mohammed-Ismaeel-Hameedaldin

Mohammed Ismaeel Hameedaldin

Partner at TOUGHLOVE Advisors and Chairman of the Marketing Society in the GCC

A Business Leader, a Product & Brand Marketer, a Mentor, and a passionate People Leader.

Mohammed is a Partner at TOUGHLOVE Advisors and Chairman of the Marketing Society in the GCC. He is a former CMO with over 30 years of experience across varied multi-national blue-chip firms.

Initially starting his career in finance, where he spent the first 5 years of his working life, his real passion is in the field of Marketing, where he has spent the last 27+ years across diverse marketing functions including Insights, Marketing Strategy, Planning and Consulting, Sponsorship & Events, Product & Brand Marketing as well as all aspects of Social, Digital and Data led Marketing. He’s a strong believer in marketing as a business function, with a real focus on the value it brings to the bottom line. He started his career at Citibank, and the next 10 years at P&G followed by a similar stint at HSBC before finally moving to Visa Inc where he spent the last 7.5 years as the SVP of Marketing across 90 Markets.

In addition, he was the executive sponsor for both the Mental Health and Wellness as well as Women’s Leadership Networks at Visa, both areas he is extremely passionate about and are areas that he championed both in and out of Visa.

The ProvenirNEXT Leadership Roundtable Series brings together industry visionaries, C-level executives, and thought leaders for insightful discussions on redefining risk decisioning strategies. The series fosters a collaborative environment for sharing forward-thinking perspectives, exploring innovative approaches, and shaping the future of fraud prevention in an era of rapid technological evolution and increasing digital risk.

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london brdige

ProvenirNEXT London: Skyline Networking

  • provenir next

    Logo-ProvenirNEXT-Brandmark-REV

    Provenir Next
  • newday-WHT

    NewDay

London: Skyline Networking

Join us for an evening of connection, cocktails, and conversation among banking professionals

Provenir invites you to an exclusive networking evening — set against the stunning skyline backdrop of The Menier Penthouse. This is not your typical business event — no panels, no presentations, just great company and engaging conversation in a relaxed and elegant environment.
What’s in Store
  • Opening Insights: Rethinking “Build vs Buy”

    Kick off the evening with brief insights from our partner NewDay, who will share their unique “Buy to Build” approach. This short welcome will set the stage for thought-provoking discussions that challenge traditional assumptions and spark fresh perspectives on technology strategy.
  • Cocktail Masterclass

    Enjoy an interactive cocktail-making session led by an expert mixologist. Whether you prefer a classic or something more inventive, you’ll have the chance to craft your own drinks while learning new skills.
  • Meaningful Networking

    Connect with senior financial services professionals and thought leaders from across banking, fintech, credit and risk. Share insights, exchange ideas, and make valuable connections in a relaxed, informal atmosphere designed for authentic dialogue.
Who Should Attend
Senior professionals and thought leaders from:
  • Banking
  • Fintech
  • Credit
  • Risk Management
Why ProvenirNEXT London?
  • Networking with purpose:
    We’ve partnered with NewDay to create an evening that goes beyond typical networking, introducing fresh perspectives on strategic technology decisions
  • Challenge conventional thinking:
    Engage with new approaches to the “Build vs Buy” conversation through real-world insights and peer discussions
  • Learn while you network:
    Master new cocktail-making skills with expert guidance while building professional relationships
  • Quality connections:
    Connect with senior decision-makers and industry leaders in a relaxed, elegant environment designed for authentic networking

Ready for networking with a difference?

Secure your spot at London’s most sophisticated professional gathering.

Limited spaces available

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Charlotte NC

Meet Provenir at the Datos Insights Financial Crime and Cybersecurity Forum 2025

Event

Meet Provenir at the Datos Insights Financial Crime and Cybersecurity Forum 2025

Join us at this premier gathering of financial crime fighters as we explore how innovative technology is transforming fraud prevention and cybersecurity in financial services.

Don’t Miss Our Expert Panel Discussion

  • “When Good Customers Go Bad: The Growing Challenge of First-Party Fraud”

    Speaker: Jason Abbott, Director of Fraud Solutions, Provenir
    Date & Time: Wednesday, August 27 | 10:45 AM – 11:30 AM
  • First-party fraud is one of the fastest-growing threats facing financial institutions today. Join our expert discussion as we dive deep into:

    • Emerging patterns in first-party fraud schemes
    • Advanced detection techniques and behavioral analytics
    • Real-world case studies and prevention strategies
    • How to balance customer experience with fraud protection
Schedule a One-on-One Meeting with Our Fraud Experts
  • Stay Ahead of Evolving Threats:
    Learn how leading institutions are leveraging AI and machine learning to detect sophisticated fraud patterns before they impact your bottom line.
  • Real-World Solutions:
    Get insights from our fraud experts who work with top-tier financial institutions daily.
  • Innovation Insights:
    Explore cutting-edge fraud prevention technologies including behavioral biometrics, device intelligence, and advanced analytics that are reshaping the industry.

Book Now!

We’ll discuss:
  • Your current fraud challenges and pain points
  • Emerging threats specific to your market segment
  • Technology solutions that can strengthen your defenses
  • Success stories from similar institutions
  • ROI projections and implementation strategies
Schedule Your FCCF Meeting

Book Now!

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sophia podcast

Multi-Faceted Fraud Response Strategies for Financial Services – with Sophia Qureshi of Provenir

Multi-Faceted Fraud Response
Strategies for Financial Services

Our VP of Product Management for Fraud Solutions, Sophia Qureshi,
recently returned to the AI in Financial Services podcast to discuss the
topic of multi-faceted fraud response strategies for financial services.

Today’s guest is Sophia Qureshi, VP of Product Management for Fraud Solutions at Provenir. Provenir is a fintech company whose AI decisioning platform helps clients manage credit risk, prevent fraud, and stay compliant across the customer lifecycle. Sophia joins the podcast to discuss the evolving threat landscape and how AI is changing the balance of power. Later, she explains the ways fraud detection has traditionally relied on deterministic technologies like anomaly detection and how the rise of generative AI has enabled more sophisticated fraud tactics, from deepfake identity forgeries to large-scale phishing campaigns. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

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Ryt Bank, The World’s First AI-Powered Bank, Selects Provenir for AI Risk Decisioning

Ryt Bank, The World’s First AI-Powered Bank,
Selects Provenir for AI Risk Decisioning

Provenir’s AI Decisioning Platform will support real-time credit risk assessment,
personalized consumer loan approvals and automated compliance checks

Parsippany, NJ – July 23, 2025 – Provenir, a global leader in AI risk decisioning software, today announced it has partnered with Ryt Bank – The World’s First AI-Powered Bank to embolden the company’s innovation and mission to deliver banking done right with speed, simplicity, and innovation.

Ryt Bank has selected the Provenir AI Decisioning Platform to power faster credit decisions and more personalized customer offers for its consumer lending products.

As a newly licensed digital bank, Ryt Bank aimed to rapidly launch a consumer lending product that aligns with its AI-first approach. The challenge was to implement a decisioning infrastructure capable of delivering instant, personalized loan approvals while ensuring compliance with regulatory standards and risk management best practices.

Ryt Bank selected Provenir’s AI Decisioning Platform to support real-time credit risk assessment for instant loan approvals, and for its ability to surface data insights for personalized loan offers based on AI-driven customer profiling. Provenir will also play a crucial role in automating compliance checks to meet regulatory requirements while providing continuous learning models to adapt to changing market dynamics. Finally, Provenir will support fast, accurate decisions to elevate the customer experience, supporting Ryt Bank’s mission to deliver smarter, faster finance and create meaningful impact for all Malaysians.

“Ryt Bank is taking digital banking to a new level with its AI-first approach and we are excited to be a part of its journey… Our AI Decisioning Platform will provide the foundation for Ryt Bank to help reach its business goals via AI-driven decisioning that meets customer expectations for near instant approvals and highly personalized digital interactions.”

Kavinesswaran Karthigasan, Head of APAC, Provenir.

Let’s Start the Conversation

Have questions about risk decisioning, compliance, or AI in banking? Our regional team is here to help.

Contact Us Today

LATEST NEWS

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Forrester

Provenir Named a Strong Performer in Debut Inclusion in 2025 AI Decisioning Platforms Report 

REPORT

Provenir Named a Strong Performer in Debut Inclusion in 2025 AI Decisioning Platforms Report

Unlock Growth Potential – Without Compromising on Risk

In its debut inclusion, Provenir has been recognized as a Strong Performer in The Forrester Wave™: AI Decisioning Platforms, Q2 2025. The report notes, “Provenir best fits customers who want an all-in-one decisioning solution that includes credit risk, fraud and identity management, collections, and customer management.”

Why We Believe Provenir Stands Out:

  • All-in-One Decisioning:

    Combines data, decisioning, and AI-powered analytics for smarter, faster decisions.
  • Best-in-Class Usability:

    Top ratings for cohesive and intuitive user experience – ensuring high productivity and adoption in weeks not months.
  • Flexible & Scalable:

    Low-code tools empower business users to build and adapt decision strategies without IT.
  • Intelligent Decisions:

    Maximize customer lifetime value and minimize risk with AI Decisioning across the customer lifecycle.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.

Get The Full Forrester Report

LATEST NEWS

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The Forrester Wave™: AI Decisioning Platforms, Q2 2025

Forrester Report

Provenir Recognized The Next Wave in AI Decisioning

ADDITIONAL RESOURCES

Hyper-personalization Myth2
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The Hyper-personalization Myth Series...

The Hyper-personalization Myth Series #2:The Scorecard Trap: How Traditional Models ...
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Beyond Static Rules

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