The revised EU Consumer Credit Directive, known as CCD2, applies from 20 November 2026. It strengthens the rules around creditworthiness assessments, data use and automated decision-making.
Lenders must base their assessments on relevant, accurate and proportionate information. Special-category personal data and information obtained from social networks must not be used, and decisions cannot be based solely on a consumer’s credit history.
Where automated processing is involved, consumers must be able to obtain a clear explanation, express their point of view and request a human review of both the assessment and the credit decision.
This means lenders need to understand which data, rules and models influenced an outcome. They must also provide a genuine review process in which a person has the information and authority to reconsider the decision.
Provenir helps lenders put these requirements into practice by bringing data, decision rules, models and review workflows together within one decisioning environment. Decisions are traceable, explainable and auditable, with visibility into the data and logic behind each outcome.
Cases requiring further consideration can be referred for human review and sign-off while maintaining a clear audit trail. This helps lenders apply their policies consistently and provide evidence of how decisions were reached.
The creditor remains responsible for its lending policies, use of personal data and compliance with the national laws implementing CCD2: Provenir provides the decisioning technology and governance capabilities that support customers in meeting those responsibilities.
CCD2 sends a clear message: a credit decision should not only be fast and accurate. It must also be understandable, accountable and open to meaningful review. By combining explainable decisioning, clear audit trails and human-review workflows, Provenir helps lenders turn these regulatory expectations into practical, well-governed credit processes.
“This article is for general information and does not constitute legal or regulatory advice.”
