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Blog: Election Economics

Election Economics: How to Navigate Risk Decisioning in an Uncertain Political Landscape

How Political Outcomes Shape the Future of Lending and Financial Services
Elections are pivotal moments that shape the direction of the economy, often driving shifts that reverberate across industries, including financial services. The outcomes of national and regional elections will directly influence fiscal strategies, regulatory frameworks, and economic policies, which then impact interest rates, inflation, the employment landscape, and overall market stability. And of course, all of these factors are critically important to the world of financial services, where things like credit decisioning, fraud threats, risk management, and lending practices all depend quite heavily on the broader economic environment. Recent elections in the UK and Argentina have already demonstrated how shifts in political leadership drive significant economic policy changes, and of course, the highly contentious upcoming Presidential election in the US looms as a tipping point that will have influence across the globe. As these political events unfold, financial services providers need to remain agile, proactively adjusting to new realities to ensure stability (and profitability) amidst change.
Recent Elections and Economic Impact on Lending and Financial Services

Recent elections around the world have already triggered significant economic shifts, with far-reaching implications. In the UK General Elections in 2024, results have further shaped the ongoing Brexit process, influencing fiscal policies and regulatory frameworks that directly impact the financial industry. Uncertainty surrounding post-Brexit trade deals and regulatory realignment has already affected interest rates and inflation, creating tighter credit conditions for both consumers and businesses. And adjustments to the Bank of England’s interest rate policies or regulations governing financial institutions could further influence lending practices, with tighter borrowing conditions on the horizon for both individuals and small businesses.

In Argentina’s 2023 Presidential Election, a shift in leadership has brought about changes in economic strategy, particularly in the battle against soaring inflation. The new government’s attempts to control inflation and stabilize the economy are affecting the country’s monetary policy, leading to higher interest rates and tighter lending criteria. For financial institutions, this poses significant challenges, requiring lenders to quickly adjust their credit decisioning processes to accommodate economic instability. As inflation persists and the cost of borrowing rises, both consumer credit and business financing have become more difficult to secure, which further strains the economy.

The India General Elections earlier this year have also had effects on the fintech space. The results will influence regulatory policies surrounding fintech growth and digital finance, both of which are necessary for encouraging financial inclusion in underserved markets. Depending on the government’s support for these sectors, lending to traditionally underserved segments of the population could see either significant growth or stagnation. And changes in policy around digital finance could encourage new forms of lending, but they could also introduce more stringent regulations that will make access to credit much more challenging.

The 2024 US Presidential Election: A Global Ripple Effect

Of course top of mind these days, regardless of your location, is the upcoming US Presidential election. While it’s always something that has far-reaching effects, this year’s highly contentious ballot is poised to have sweeping global implications, on everything from global interest rates and inflation trends, to significant policy reforms on taxation, regulation, and lending practices. A key player in this process is the Federal Reserve, which closely monitors election outcomes and adjusts interest rates accordingly. If the newly-elected government pushes for changes in fiscal measures, the Federal Reserve’s response could shape borrowing costs, which in turn improves or challenges access to credit. For lenders and financial services providers, these shifts showcase how important it is to remain agile in the face of uncertain regulatory reforms and fluctuating market conditions. The global financial system will be watching closely as the election unfolds – because no matter who wins, there is bound to be significant changes that will reshape lending dynamics in the US and beyond.

Election-Driven Economic Currents: Navigating Interest Rates, Inflation, and Risk Decisioning

Election outcomes can cause shifts in all sectors of the economy, but some areas in particular directly impact lending and risk decisioning. One of the most immediate effects is on interest rates, which are often adjusted based on fiscal policies introduced post-election. As interest rates fluctuate, lenders have to reassess risk profiles and adjust their credit and risk decisioning processes to account for any potential volatility in repayment abilities of their customers. Inflation control is also directly linked to post-election economic strategies. Any policies that either stimulate or dampen the economy can lead to varying levels of inflation – which affects everything from consumer purchasing power and household debt to business investments and the stock market. Inflation can also erode creditworthiness, with rising prices and an increased cost of living making it harder for both individuals and companies to manage their debt obligations. This means that lenders are then faced with the challenge of adjusting lending practices to maintain profitability while managing increasing risks in their customer base (which requires systems and solutions that enable flexibility in decisioning processes).

The outcome of any election also influences overall creditworthiness as economic conditions shift in response. Changes in the employment rate, business investments, interest rates, and fiscal stability all contribute to changes in credit and risk profiles. This is where a more dynamic approach to risk assessment is critical, with the ability to leverage intelligent, proactive risk decisioning solutions. Using advanced decisioning technology and data analytics allows financial services providers to adapt easily, identifying risks earlier and making more informed decisions. This proactive approach enables lenders to protect their profitability and lending portfolios while still serving the needs of customers effectively.

Ahead of the Curve: How Advanced Risk Decisioning Solutions Mitigate Volatility

With elections comes uncertainty. And when there’s uncertainty, financial services providers need to proactively navigate shifting risk. Advanced risk decisioning solutions play a key role in helping you better predict (and respond to) risk, by leveraging real-time data and AI-driven analytics to identify emerging trends earlier and make smarter, faster risk decisions. Rather than simply reacting to sudden market fluctuations, proactive decisioning allows you to better predict future scenarios, preparing for possible fluctuations in interest rates, inflation, credit conditions, ability to repay, etc. Remaining agile and competitive is key to staying ahead of any uncertainty in the economy – election-driven or otherwise.

Holistic risk decisioning solutions also ensure a smoother onboarding process, with the ability to more accurately assess creditworthiness, even among rapidly changing market conditions. AI-powered decisioning software and solutions allows you to access and integrate vast amounts of data (everything from economic indicators and market trends to individual financial behavior), giving you a more accurate (and nuanced) view of a customer’s unique risk profile. Too often when economic conditions are volatile, the inclination is to be overly cautious. But that can stifle your business growth. With more proactive, agile decisioning, your lending portfolio remains stable (and profitable) even when external conditions aren’t.

Fraud prevention also becomes a key focus. During periods of political and economic uncertainty, fraud attempts often surge. With a holistic, data-driven approach to your risk decisioning, advanced algorithms and embedded intelligence can better detect unusual patterns and behaviors that signal fraudulent activity. Integrating fraud detection directly into the risk decisioning process allows you to greatly reduce losses, ensuring your operations remain secure, compliant, and resilient even among the unpredictability of major election upheaval.

Beyond onboarding, there is also the issue of managing ongoing customer relationships and maximizing value across the lifecycle. Ongoing account management is particularly important during periods of economic uncertainty. Advanced risk decisioning solutions empowers you to continuously, proactively monitor customer profiles and make adjustments easily. A flexible solution allows you to adjust credit limits and lending terms in real time as economic factors like inflation, interest rates, and consumer behavior evolve. Using AI-driven tools to track changes in individuals as well as broader market trends allows you to proactively mitigate risk, reducing the likelihood of defaults while maintaining a positive customer experience through personalized, flexible financial products and services.

Despite proactive, agile efforts to effectively manage your risk, post-election downturns are common, leading to increases in default rates and placing added pressure on collections and recovery strategies. Sophisticated (and more productive) collections treatment strategies are made possible with intelligent data and decisioning solutions. Leveraging advanced risk decisioning software allows you to segment delinquent accounts based on risk profiles, prioritize collections efforts, determine the best communications channels, and tailor recovery efforts to individual borrower profiles. Best of all, it allows you to anticipate defaults before they happen by closely analyzing customer behavior and economic trends to forecast likelihood of repayment, enabling you to approach debt recovery proactively and strategically. A more proactive approach not only helps to mitigate losses, but also supports a much more empathetic and effective recovery process, ensuring long-term management of your customer relationships.

Preparing for Election-Driven Economic Shifts in Financial Services

Intelligent risk decisioning solutions are key to staying ahead of post-election shifts. By incorporating AI and advanced data analytics in one holistic platform, these decisioning solutions enable you to:

  • Forecast and proactively mitigate potential risks
  • Make data-driven lending decisions
  • Improve onboarding processes
  • Reduce customer friction
  • Manage customer risks and relationships across the lifecycle
  • Detect and prevent fraud
  • Prioritize collections efforts
  • Adjust lending practices with ease
  • Continuously monitor the economic environment

Financial services providers that adopt forward-looking, proactive strategies (and which are armed with the right technology) will prove more resilient, positioning themselves for sustainable growth even in the face of political and economic change. Are you ready?

Discover how Provenir’s single decisioning platform offers you stability across the customer lifecycle.

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Customer Story: MTN

MTN is a multi-national corporation and mobile telecommunications provider operating across Africa and the Middle East, initially established in South Africa in 1994.

As of December 2022, MTN recorded 289.1 million subscribers. They are among the largest mobile network operators in the world, and the largest in Africa.

  • Industry
  • Region
  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Decisioning MRR: 980,442
Total PS: 571,932
Data MRR: 19,965
Insights MRR: 71,345
  • Opportunity Created
    XX
  • Opportunity Won
    XX
  • Go-Live
    XX
  • Customer Expansion
    XX
Initial Opportunity Details

  • Customer Challenge

    When Covid-19 hit, consumer applications for telcos shifted from retail stores to online. MTN’s online application processes were broken and could not keep up with the volume. As a result, customers abandoned the application process and went to competitors.

    The MTN executive team issued a directive to find a technology provider that would enable them to process applications instantly. This new automated online process providing instant decisions needed to be implemented by June 30, 2021.

  • Provenir Approach

    MTN is an existing TransUnion (TU) customer. TU suggested to MTN that they could solve the problem with Provenir. The strength of this existing relationship resulted in MTN trusting TU to help them develop a solution. As a result, TU introduced Provenir. Impressed with Provenir’s capabilities and ability to meet their aggressive timelines, MTN chose Provenir to provide automated decisioning for their online consumer applications.
  • Provenir Impact

    • Increasing customer approvals / revenue / customer satisfaction
    • Managing their debt/quality customers
    • Provides MTN with significant competitive advantage
  • Competitors

    MTN also consulted with Experian, FICO, and a few local companies.
  • Why We Won

    • Provenir could meet their aggressive timelines. Discussions began in February; PS delivery start date was 6th May with testing starting first week of July. Go Live date is 4th August.
    • Strength of our partnership with TU
      Pricing.
    • Very collaborative approach with TU, MTN and Provenir.
    • MTN realized that Provenir could help the business across its entire enterprise and led to subsequent second deal.
  • Pain Points

    • Data Orchestration
    • Automation
    • Digital Transformation
Customer Growth

Growth Opportunities

We entered into the agreement with MTN in conjunction with TU. TransUnion leveraged an existing relationship with MTN executives to explore a replacement of their existing solution (bespoke built) and Bureau partner (TransUnion competitor). TransUnion then engaged Provenir as their preferred partner to advance the opportunity with MTN.

Expansion

Current plan being developed to propose concrete next steps and define growth plans considering other geographies.
Example Decisioning Flows
  • Application Check

    Decisioning

    MTN: Existing Customer
  • Fraud & Compliance

    Decisioning

    MTN: Hotlist

    TU: Device Risk, PEP Watchlist, Phone Number, FPM, SAFPS, Email

  • Credit Risk & Affordability

    Decisioning

    MTN: Open Order Details

    TU: Credit Check (light)
    Credit Check (thin)
    Credit Check (full)

    XDS: Credit Check

  • Order Validation

    Decisioning

    MTN: Current Order Details

  • AVS

    Decisioning

    TU: AVS

    Nedbank: AVS

  • Order Fulfilment

    Decisioning

OTHER CUSTOMER STORIES

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Customer Story: Broxel

Broxel is a technology-driven financial services company that serves the needs of people and organizations. Broxel is 100% Mexican and was created in 2011, with head offices located in Mexico City. They are licensees of Mastercard, Visa and Carnet, which allows them to issue cards with worldwide acceptance. Broxel is pioneering a borderless financial solution for the Hispanic community, allowing for customers to have an account in dollars issued in the US, and an account in pesos issued in Mexico, with one cutting-edge App to manage both from a mobile phone. Their main business relies on payments and digital/physical Credit Cards.
  • Industry
  • Region
  • Country

    Mexico

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI
  • Competition

Customer Timeline
Land MRR: 8,333
Land PS: 36,100
Expand MRR: 333,100
  • Opportunity Created
    October 2022
  • Opportunity Won
    Septmeber 2023
  • Go-Live
    March 2024
  • Customer Expansion
    • Broxel is looking to increase Provenir use with more transactions per month at the end of 2024
    • Batch processes will be required at the end of 2024
Initial Opportunity Details

  • Customer Challenge

    Grow Their Business:

    Broxel’s existing focus was on payment processing and the issuance of digital and physical credit cards. The next planned step is aimed at establishing a comprehensive credit risk decision-making platform tailored specifically for their newly introduced consumer loan product.

    For this product, they wanted to:

    • Automate the decision process.
    • Take advantage of data augmentation to enhance decision-making.
    • Consolidate the decision process into one single flow.
  • Provenir Approach

    One Single Flow/API to accommodate decision making processes, decisions and data collection, including:

    • Business rules to facilitate data collection and decision-making logic.
    • Business Calculations
    • Initial Integrations via Marketplace Data:
      • Account opening solution
      • Social media solution
  • Provenir Impact

    • Manual process become automated process
    • Reduce time to process requests
    • Orchestrate multiple data sources
    • Reduce fraud in origination using marketplace integrations (Seon, Ekata)
  • Competitors

    Experian, FICO, In-house
  • Why We Won

    • Ease integrations to external data via Marketplace or APIs
    • Self-service platform oriented to business users
    • Proposed best practices for the use case
  • Pain Points

    • Data orchestration
    • Automation
    • Digital transformation
Customer Growth

Growth Opportunities

  • Transactions will increase at the end of 2024 when they finish Phase One “Family and Friends”
  • Include more lines of business in decisioning
  • Include more data sources in decision flows
  • Case Management for Fraud validation

Expansion

Current plan being developed to propose concrete next steps and define growth plans considering other geographies.
Example Decisioning Flows
  • New Application

    Decisioning

  • Identity & Verification Checks

    Decisioning

    circulo
    ekata
  • Enrichment

    Decisioning

    seon
  • High Risk Patterns & Scoring

    Decisioning

    • Application fraud Rules
    • Auto Accept
      Auto Decline
      Referrals
  • Fraud Investigation

    Decisioning

OTHER CUSTOMER STORIES

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Customer Story: Jeitto

Jeitto, a Brazilian mobile-first neobank founded in 2014, offers credit, payment, and other financial services to underserved consumers. Through its user-friendly app, Jeitto empowers consumers to better manage their daily finances, including utilities, transportation, and mobile top-ups. The company fosters financial confidence in consumers with limited financial experience by rewarding positive behavior and progressively introducing a broader array of financial services. As of December 2023, Jeitto recorded 4+ million subscribers and US$ 25+ million in originations per month.
  • Industry
  • Region
  • Country

    Brazil

  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI

Customer Timeline
Land MRR: 35,230
Expand MRR: 22,000
  • Opportunity Created
    09/09/2022
  • Opportunity Won
    01/30/2023
  • Go-Live
    • 05/17/2023
    • 04/25/2024
  • Customer Expansion
    • 04/16/2024 – Capacity increase

    • TBD – New LOBs requested by the client

Initial Opportunity Details

  • Customer Challenge

    Jeitto faced challenges in credit evaluation speed, risk decision-making, and process complexity. Initially, Jeitto’s credit evaluation process took nearly 1.5 minutes, and they aimed to improve their risk control and fraud prevention to achieve more agile and efficient workflows.

    The involvement of the technology team was required for changing decision flows, which was a time-consuming process involving planning, development, and testing.

  • Provenir Approach

    Jeitto reduced the credit evaluation time to just 30 seconds, doubled their customer base, increased approval rates by 10%, reduced delinquency by 30%, and saw an 8% rise in the average ticket size. The enhanced data processing speed also increased the capacity for reanalysis of initially denied credit applicants, with 20-25% of these customers obtaining a loan later. Provenir’s platform allowed Jeitto to make more intelligent, layered decisions, saving on data consultation and analysis costs, and simplified processes, freeing the technology team to focus on business areas.
  • Provenir Impact

    • Credit risk decision takes 1/3 of the time it took before implementing Provenir
    • 10% approval rate increase
    • 8% bookings increase
    • The use of all available data in real time has resulted in a 20%-25% approval rate increase from those declined in the past.
  • Competitors

    Jeitto also looked at FICO, Neurotech, Crivo (TU), and local peers Stoneage and Ibratan
  • Why We Won

    • We showed more value-add than competitors and client’s internal dev
    • Jeitto realized that the Provenir solution deployment fit their growth projections for 2023
    • Very collaborative relationship between Jeitto and Provenir
    • Pricing
  • Pain Points

    • Slowness of the process, reducing capacity to increase the operation
    • Manual operation, increasing error risk
    • New business demands technology breakthrough
Customer Growth

Growth Opportunities

• Case Management
• New LOBs requested by the client

Expansion

As result of the Provenir solution, in which the number of clients doubled and the response time fell from 90 seconds to 30 seconds, Jeitto asked Provenir to increase solution infrastructure.
Example Decisioning Flows
  • Delinquency Case

    Collections

    • Gets debt data from internal DB
  • Filters & Calculations

    Collections

    • Checks eligibility
    • Calculates days of arrears
    • Checks score
    • Calculates number of agreements
  • Define Actions

    Collections

    • Checks what are the next actions
    • In case of new offer, calculate number and value of instalments
  • Execute Actions

    Collections

    • In case of new offer, assigns fees, values
  • Make Decision

    Collections

    • Executes action plan
  • New Application

    Origintations

    Applies initial filters:

    • New client or client
    • Calculate age
  • Filters

    Origintations

    Gets bureaus data:

    • IRS (fiscal status)
    • Bureaus: PH3A, SPC, Novavida, Quod, Socinal, Serasa, Vivo, BVS
  • Fraud Check

    Origintations

    • Checks phone calls consistency
    • Check address
  • Scoring

    Origintations

    • Calculates score (python model)
  • Decision

    Origintations

    • Executes decision rules
  • Jeitto Client

    Pre-Approved Loans

  • Inquiry Internal Behaviour & Info

    Pre-Approved Loans

    • Debts
    • Internal score
    • Income and other data
  • Inquiry External Data

    Pre-Approved Loans

    • IRS (fiscal status)
    • Serasa, BVS, SPC, Quod, Socinal, Vivo
  • Define Amount & Conditions

    Pre-Approved Loans

    Runs model (python) to:

    • Define product
    • Define amount to be lent
    • Define payment conditions
OTHER CUSTOMER STORIES

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Provenir’s Flexible Risk Management Platform Empowers New Lender with Automated, Accurate Decisioning

Case Study

Provenir’s Flexible Risk Management Platform Empowers New Lender with Automated, Accurate Decisioning

Quick Finans, a newly established financial services company in Turkey, was looking to offer innovative and integrated credit and insurance solutions. With the adoption of Provenir’s risk decisioning platform, they are able to manage risk more effectively, adapt to new technologies easily, and improve automation efforts while reducing costs. Discover how in our case study.
Discover how Provenir’s Decisioning Platform can transform your business.

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ADDITIONAL CUSTOMER OUTCOMES

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Customer Story: AMU Leasing

AMU stands at the forefront of financial innovation in New Delhi. AMU is a registered Non-Banking Financial Company (NBFC) specializing in a spectrum of loan services.

AMU’s core expertise lies in seamlessly integrating technology with their financial solutions. They excel in the niche market of Electric Vehicle (EV) & Unmanned Aerial Vehicles (UAV); financing and leasing through the entire electric ecosystem, and addressing the evolving needs of sustainable mobility.

  • Industry
  • Region
  • Line of Business
  • Solution
  • Module
  • Infrastructure
  • ROI

Customer Timeline
  • Opportunity Created
    23/08/2022
  • Opportunity Won
    07/11/2022
  • Go-Live
    June 2023
  • Customer Expansion
    The end-to-end customer onboarding journey. Currently they only leverage e-KYC checks.
Initial Opportunity Details

  • Customer Challenge

    • Manual process of checking customer eligibility and validation.
    • Difficult to established any API integration to external system.
  • Provenir Approach

    Provenir Decisioning helps AMU run the automation for KYC and eligibility checks for their customers. The API integration built in the Provenir solution helps AMU run checks to external data partners automated from manual processes in phase one.
  • Provenir Impact

    AMU performs the automation of e-KYC processes, integrating to external data within milliseconds. The manual process was eliminated so AMU’s customers can advance to the next stage and get results within a day.
  • Competitors

    In-house solution
  • Why We Won

    Our data integration capabilities as part of the decisioning solution drew their initial interest. They intend to have us build one external integration to their external data partner.
  • ROI

    • Data Integration
    • Flexible decisioning
Customer Growth

Growth Opportunities

Phase Two will be to implement end-to-end underwriting processes, including customer profiling, product recommendation and the use of AutoML.
  • Solutions

    Credit Risk Onboarding
  • Line of Business

    Auto Financing
OTHER CUSTOMER STORIES

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Customer Stories

Customer Stories

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Striking the Balance: Navigating Affordability and Regulation in Financial Services

Provenir Financial Services Club: Strategies for Excellence in Dynamic Decisioning

Striking the Balance: Navigating Affordability and Regulation in Financial Services

Wednesday 4th December, 2024
The Fullerton Hotel, Singapore

In Singapore’s evolving financial landscape, lenders are facing the dual challenges of affordability and credit risk management amid rising interest rates and inflation. How can financial institutions adapt to these pressures and position themselves for success in the year ahead?

Join us for an exclusive roundtable event, hosted by Provenir in Singapore, titled Striking the Balance: Navigating Affordability and Regulation in Financial Services. Gain insights from Pei Ying Chua, Head Economist for APAC, as she delves into the current economic landscape and shares an outlook for lenders moving forward.

Key Discussion Points:

  • Explore strategies to expand access to affordable credit while managing risk effectively.
  • Discover ways to engage customers across their lifecycle with timely and relevant offers.
  • How AI and real-time data enable personalised lending experiences tailored to individual needs.
  • Discuss innovative approaches to strengthen credit risk management.
Format:
  • 11:30am – Arrival. Drinks to be served during networking

  • 11:45am – Keynote from Head Economist Pei Ying
  • 12:30pm – Roundtable discussion and lunch is served
  • 2:30pm – Official close and summary

Register your interest here

Pei Ying Chua

Pei Ying is the Head Economist for APAC at LinkedIn. Bridging between policy,
economics and data, her team partners with governments, public institutions, and
policy influencers to identify opportunities and insights that help government and
business leaders address the challenges of the modern workforce. Her role includes
government-focused analytics, development of upskilling and education policy, and
customized labor market insights that form the core of LinkedIn’s vision to create
economic opportunity for every member of the global workforce. Previously, Pei
Ying was the Head of Economics at Grab, South-East Asia’s largest ride-sharing
company. She was also the VP of Social Impact for Conjunct Consulting, South-East
Asia’s first social change consultancy, and is currently an active reviewer for the
Journal for Imaging Science and Technology. She is also the proud co-author of
“One Minute Theorems” and “How Many Economists Does It Take To Change A
Lightbulb?”.
The Provenir Thought Leadership Roundtable Series is designed to convene industry visionaries, C-level executives, and thought leaders in the financial sector for insightful discussions on redefining risk decisioning strategies. The series aims to cultivate a collaborative environment for sharing forward-thinking perspectives, exploring innovative approaches, and shaping the future of risk decisioning in an era of rapid technological evolution and changing consumer expectations.

LATEST WEBINARS

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Digital Banking All-Stars: 15 Key Players Impacting Your Banking Experience

Digital Banking All-Stars: 15 Key Players Impacting Your Banking Experience

Digital Banks: Leading the Charge on Speed, Convenience, and Personalization
In a world where smartphones have become central to everything (from social connections and work tools to entertainment and GPS systems), digital banks are stepping up as game-changers for financial services. Long gone are the days of waiting in line at your local branch – instead, we have digital banks that focus on speed, convenience, and putting you in control of your money like never before. This new breed of banks isn’t just transforming our everyday financial transactions, but setting a benchmark for customer experience in the financial sector. In this round-up blog, we’re highlighting 15 digital banks that are leading the way, showing how tech-savvy banking can be both innovative and empowering.
  • Revolut: Launched in 2015 in the UK, Revolut quickly became one of the most recognized digital banks globally. Originally offering currency exchange services with low fees, the company has since expanded into a full-fledged financial super-app, providing its customers with everything from personalized budgeting tools to cryptocurrency trading. With over 45 million users worldwide, Revolut focuses on innovation and customer-centric solutions, making it a top choice for consumers.
  • Monzo: Another UK-based digital bank, Monzo has impacted the world of personal finance, offering features like real-time spending notifications, savings accounts, and fee-free foreign transactions. With a community-driven development approach, the company uses customer feedback to directly shape the product roadmap and future features. Monzo prioritizes transparency, ease of use, and financial education for its 10+ million customers.
  • sofi

    SoFi: Short for Social Finance, SoFi began in 2011 with a mission to help students refinance their loans. But today it has grown far beyond that, offering a diversified financial platform that provides everything from personal loans and mortgages to investment services and credit cards. Based in the US, SoFi serves a variety of types of consumers, many of whom are younger professionals seeking a more modern banking experience. The company prides itself on addressing the financial needs of its members at every life stage, with personalized products and educational resources that empower consumers to make more informed financial decisions.
  • Comun: A digital bank designed specifically for the immigrant Latino community in the United States, Comun aims to provide financial services that are accessible and relevant to the needs of this typically underserved population. Offering bilingual support, fee-free accounts, and tools to help users build credit, Comun is filling a critical gap in the financial services landscape. With a deep understanding of its customers, the organization is able to provide culturally relevant solutions that foster financial inclusion and empowerment, enabling social mobility for immigrants and their families.
  • Chime: One of the most popular digital banks in the US, Chime is known for its commitment to helping consumers avoid the pitfalls of traditional banking fees. No monthly fees, overdraft fees, or minimum balance requirements endears Chime to millions of Americans looking for a more affordable, transparent banking option. With a user-friendly app, early direct deposit feature, and strong focus on financial wellness, the organization continues to challenge traditional banks to rethink their fee structures and customer service models.
  • NuBank: A trailblazer in Latin America’s fintech space, NuBank has rapidly grown to become one of the world’s largest independent digital banks with over 100 million customers. Its success lies in its ability to offer a simple, transparent alternative to the traditional complex and expensive Brazilian banking system. Providing no-fee credit cards and easy-to-use financial management tools, NuBank has empowered millions of people in Brazil to take control of their finances – and setting a new standard for financial inclusion in LATAM in the process.
  • Kakao Bank: Launched less than a decade ago, Kakao Bank is South Korea’s leading digital bank (and backed by the powerful Kakao ecosystem). With millions of users, Kakao Bank is changing banking in the region by efficiently integrating financial services into everyday digital interactions. Offering a wide range of products, including savings accounts and loans, all available through its user-friendly mobile app, Kakao Bank’s innovative integration with the Kakao ecosystem enables convenient, seamless financial solutions for its customers.
  • Mydoh: Designed with families in mind, Canada-based Mydoh specifically focuses on helping kids and teens learn about money management. Backed by RBC and launched in 2021, Mydoh offers a prepaid Visa card and an intuitive app that allows parents to assign chores, set savings goals, and track their children’s spending. With an educational approach, Mydoh empowers young users with the tools and knowledge they need to develop healthy financial habits from an early age – and helps to bridge the financial literacy gap among youth in Canada.
  • TymeBank: South Africa’s first fully digital bank, TymeBank has quickly become a prominent player in the African fintech landscape. With a mission to make banking more accessible and affordable for all, TymeBank offers a no-fee, easy-to-use banking experience through its mobile app and partnerships with local retailers for physical banking touchpoints. Focusing on financial inclusion, especially among the underserved populations, its impact is significant, driving innovation in the region and making banking more accessible in South Africa.
  • Bunq: Known as the “bank of The Free,” Bunq, originally founded in the Netherlands, has grown into a leading digital bank operating in 30 European countries. Offering a highly customizable banking experience, Bunq allows users to manage multiple sub-accounts, automate payments, and even plant trees with every transaction. Its success is driven by its strong emphasis on sustainability and customer autonomy, making it a popular choice among young, environmentally-conscious consumers – and challenging more traditional banks to offer greater flexibility and more ethically responsible banking solutions.
  • Kuda: Launched in 2019, Kuda is Nigeria’s first mobile-only bank, designed to offer a more accessible and affordable banking experience to the rapidly growing population in the country. Kuda has gained popularity quickly, especially among young Nigerians, thanks to its focus on easy account management and lack of account maintenance fees. By addressing the specific needs of the Nigerian market and providing innovative solutions that foster financial inclusion, Kuda is quickly challenging the dominance of traditional banks in Africa’s largest economy.
  • Liv: The UAE’s first digital-only bank, Liv heavily targets millennials and young professionals in the region. With a vibrant app that offers everything from instant account opening to budgeting tools and personalized lifestyle offers, Liv is redefining what banking looks like in the UAE. With a deep understanding of the needs and preferences of its target audience, Liv is offering a banking experience that is as fun and dynamic as it is functional – pushing traditional banks to innovate and adapt to the demands of a younger, more tech-savvy customer base.
  • GXS: A joint venture between Grab Holdings Inc. and Singtel, GXS is one of Singapore’s first digital banks, aimed at serving the needs of micro, small, and medium-sized enterprises (MSMEs) and gig economy workers. Offering tailored financial products to a base that traditional banks often overlook, GXS is able to leverage Grab’s extensive ecosystem and Singtel’s telco expertise, offering its customers a seamless, integrated banking experience. These new financial solutions serving a key target in the region are helping to support the growth and resilience of Singapore’s incredibly diverse economy.
  • Ualá: Argentinian-based Ualá is a fintech company that has quickly become a leading digital bank in the region. With a prepaid Mastercard offering, as well as a comprehensive financial management app that enables users to manage their money, make payments, and save with ease, Ualá is empowering millions of users to take control of their finances through innovative, user-friendly solutions. In a country where access to banking services has historically been limited, the company is committed to financial inclusion, contributing greatly to its resounding success.
  • Albo: One of Mexico’s most prominent digital banks, Albo aims to offer a simple and transparent banking experience to its customers. Featuring no fees and a focus on financial literacy, Albo is particularly attractive to young Mexicans who value convenience and clarity in their financial services. With a customer-centric approach, and a focus on providing tools and resources that help its users manage finances more effectively, Albo is helping to challenge traditional banking norms in Mexico and drive greater financial inclusion and accessibility.

The future runway of opportunity for digital banks is endless, with their influence only expected to grow as they continue to push the boundaries of innovation in financial services. They aren’t just redefining how we bank – they are setting the stage for a more inclusive, accessible, and customer-focused financial ecosystem globally. But the success of digital banks hinges on their ability to leverage cutting-edge technologies to deliver seamless, secure, and personalized experiences to their uses. This is where decisioning technology plays a crucial role. AI-powered, integrated credit risk and fraud decisioning solutions are essential tools that can empower digital banks to make faster, more accurate decisions, ultimately enhancing customer trust and satisfaction. The future of banking is digital, and those who embrace advanced, intelligent decisioning tech will lead the charge in shaping a smarter, more resilient financial landscape.

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