Skip to main content

Language: EN

finextra news

NEWS: Financial Services Trends for 2025

Financial Services Trends for 2025

Fraud Prevention, Customer Account Management, and More

Financial institutions will continue to face a complex set of both challenges and opportunities in 2025, including customer management, tech advancements, and the always-evolving world of fraud prevention. How can you position your organization for success this year? Check out the article from Finextra, featuring Provenir’s EVP of North America, Kathy Stares, for all of the insights.

Read More

finextra

Trends for 2025

Read More

LATEST NEWS

Continue reading

News: Chartis Research Executive Brief Details Provenir ‘Best-in-Class’ Capabilities for Credit Risk and Fraud Mitigation

Chartis Research Executive Brief Details Provenir ‘Best-in-Class’ Capabilities for Credit Risk and Fraud Mitigation

With the convergence of credit and fraud as a business function, automation and advanced technologies are paramount for holistic decisioning at speed and scale

Parsippany, NJ – January 22, 2025 – As financial institutions endeavor to balance risk with opportunity across credit, fraud, and identity/compliance, a new executive brief from Chartis Research details the most crucial technology capabilities to address key and emerging credit decisioning use cases.

Organizations must verify identity quicker, detect fraud earlier, and make more accurate credit decisions overall. The Chartis Research brief outlines key requirements for “best-in-class” decisioning, including the application of Machine Learning and AI, automation in vital areas such as Know Your Customer (KYC), and real-time fraud alerts. The importance of cross-institutional data sharing and data-driven identity verification and scoring for real-time risk assessment and synthetic ID fraud detection are also emphasized as key capabilities.

Per Chartis Research analysts, Provenir, a global leader in AI Decisioning Software, provides best-in-class market-leading functionality across the board.

“Chartis considers Provenir to be a global leader in software and services, providing top-tier RegTech and risk products to financial institutions across the globe,” said Anish Shah, Research Director at Chartis Research. “Provenir exhibits best-in-class capabilities nearly across the board, with comprehensive solutions for credit risk decisioning, credit monitoring, credit risk management, credit portfolio management, identity verification and fraud and ID monitoring and management. The company’s adoption of such advanced technologies as AI and ML has enabled it to provide an industry leading automated workflow framework that addresses the market challenges around credit and fraud risks. It also provides a robust analytical framework that allows financial institutions to analyze data and make timely decisions in real time. The fact that Provenir delivers on both these fronts is distinctive.

“Due to the highly configurable nature of its platform, Provenir empowers clients across a range of industries, including payments, banking, digital banking, small and midsize enterprise (SME) lending, credit unions, FinTech, telecom, auto financing, buy now, pay later (BNPL), consumer lending, credit cards and embedded finance.”

“As the financial services landscape evolves, it is clear that combining credit and fraud management is no longer a choice but a necessity,” said Carol Hamilton, Chief Product Officer for Provenir. “Provenir’s AI Decisioning Platform empowers institutions globally to streamline operations, combat fraud, and drive better business outcomes. By leveraging cutting-edge AI and Machine Learning technologies, Provenir enables organizations to make smarter, faster, and more accurate decisions, driving success in an increasingly complex and regulated market.”

chartis

The full report, which details the convergence of credit and fraud, industry trends, and an overview of Provenir’s AI Decisioning Platform, can be downloaded here.

Read More

LATEST NEWS

Continue reading

Vendor Report: Chartis Research Names Provenir a Global Leader

Chartis Research Names Provenir a Global Leader

Credit and Fraud – A Holistic View in Risk Management
Chartis Research, which offers world-class tech research to map market trends and the vendor landscape in financial services, has named Provenir a global leader in software and services, providing top-tier risk products to financial services providers across the globe. In their latest vendor overview, they highlight how we’re shaping the future of credit and fraud risk management with cutting-edge tech, including AI/ML, data orchestration, and automation to better address the combined market needs around credit and fraud.
Discover how we can help you drive seamless onboarding, real-time decisioning, better fraud prevention, and holistic risk management.

Contact Us

ADDITIONAL RESOURCES

News, BNPL /

NatWest ‘Plans’ to Shut Down BNPL Off...

The rapid rise and subsequent struggles of Buy Now, Pay Later (BNPL) ... Read More →
Remaining Relevant: Move Now to Tap Into These Top 10 Mega Banking Trends
News, Banking /

Remaining Relevant: Move Now to Tap I...

Kathy Stares, Executive Vice President-North America at Provenir, discusses the 10 mega ... Read More →
The Fintech Sentiment: How is fintech embracing gender equity on IWD 2023?
News, Fintech /

The Fintech Sentiment: How is fintech...

In this Finextra article for International Women's Day 2023, Kim Minor, Senior ... Read More →
Lending to Live: Navigating the Cost of Living Crisis for Lenders in the UK
Blog, Loans, SME Lending /

Lending to Live: Navigating the Cost ...

As the cost-of-living crisis in the UK intensifies, consumers are struggling to ... Read More →
Despite Popularity, BNPL Will Not Overtake or Replace Credit Cards
News, BNPL /

Despite Popularity, BNPL Will Not Ove...

The Fintech Times recently reached out to industry experts to ask if ... Read More →
TDS Mini: EMEA’s Crystal Ball 2024
Podcast, Financial Services /

TDS Mini: EMEA’s Crystal Ball 2024

PODCAST TDS Mini:EMEA's Crystal Ball 2024 What’s in store for Europe, the ... Read More →
On-Demand: Navigating the Future: Unveiling the Keys to Successful Digital Transformation in Financial Services

On-Demand: Navigating the Future: Unv...

ON-DEMAND WEBINAR Navigating the Future:Unveiling the Keys to Successful Digital Transformation in ... Read More →

On-Demand: Decisioning Advanced: Inte...

ON-DEMAND WEBINAR Decisioning Advanced:Integrating Intelligent Credit and Fraud Decisioning to Maximize Customer ... Read More →
Mind the Gap: The Need for Speedy, Accessible SME Lending in EMEA
eBook, SME Lending /

Mind the Gap: The Need for Speedy, Ac...

EBOOK Mind the Gap: The Need for Speedy, Accessible SME Lending in ... Read More →
Mind the Gap: The Need for Speedy, Accessible SME Lending in Latin America
eBook, SME Lending /

Mind the Gap: The Need for Speedy, Ac...

EBOOK Mind the Gap: The Need for Speedy, Accessible SME Lending in ... Read More →
Mind the Gap: The Need for Speedy, Accessible SME Lending in Asia Pacific
eBook, SME Lending /

Mind the Gap: The Need for Speedy, Ac...

EBOOK Mind the Gap: The Need for Speedy, Accessible SME Lending in ... Read More →
Mind the Gap: The Need for Speedy, Accessible SME Lending in North America
eBook, SME Lending /

Mind the Gap: The Need for Speedy, Ac...

EBOOK Mind the Gap: The Need for Speedy, Accessible SME Lending in ... Read More →
DirectID’s James Syron is Using Data for Good
Podcast, Data /

DirectID’s James Syron is Using Data ...

DirectID’s James Syron is Using Data for Good James Syron joined the ... Read More →

Infographic: Frictionless, End-to-End...

INFOGRAPHIC Frictionless, End-to-EndOnboarding with Case Management How to enhance customer experience and ... Read More →
Preparing for the Next Evolution of Buy Now, Pay Later...And Beyond
News, BNPL /

Preparing for the Next Evolution of B...

In this Finextra exclusive, Kathy Stares, EVP of North America at Provenir, ... Read More →

Continue reading

AI In Banking for Smarter Decisions Business Lunch with Provenir

You’re Invited: AI In Banking for Smarter Decisions

Business Lunch with Provenir

Unlock the Power of AI for Smarter Banking Decisions

Join Provenir for an exclusive business lunch tailored to senior banking executives. This intimate event offers a unique opportunity to explore how AI-driven decisioning can help mitigate risks, elevate customer experiences, and navigate the complexities of today’s financial landscape.

  • 📅 When:

    28th January

  • 📍 Where:

    Café Belge, DIFC, Dubai

  • 🕒 Time:

    1:45 PM – 3:45 PM (local time)

What to Expect

  • 1:45 PM – Welcome and Networking

    Kick off the afternoon with a warm welcome from Provenir and an opportunity to network with industry peers. Enjoy a specially curated menu while connecting with thought leaders and fellow executives.

  • 2:45 PM – Peer Exchange and Collaborative Insights

    Engage in an interactive session focused on shared experiences, challenges, and innovative solutions for the banking sector. This collaborative discussion will provide actionable insights to enhance your strategies.

  • 3:45 PM – Closing Remarks and Continued Networking

    Wrap up the event with closing insights and enjoy additional networking time to solidify connections and spark further conversations.

Reserve Your Seat Today

Spaces are limited for this exclusive gathering. Don’t miss your chance to gain invaluable insights and elevate your approach to AI-powered decisioning in banking.

LATEST NEWS

Continue reading

finextra with kathy stares

News: Embracing the Soon-to-Be $228 Billion Embedded Finance Revenue Opportunity

Embracing the Soon-to-Be $228 Billion Embedded Finance Revenue Opportunity

The value of embedded finance across a variety of sectors (travel to retail and everything in between) is increasing – enhancing customer loyalty and creating new revenue streams. Are you prepared to take advantage of it? Read as Kathy Stares, Provenir’s EVP of North America, shares her thoughts for Finextra, on the value of embracing embedded finance, and how to overcome obstacles to get there.

Read More

finextra

Embedded Finance Oportunity

Read More

LATEST NEWS

Continue reading

fintech winner award

News: Winner Tech of the Future AI and Data Driving Intelligent Decisions

Provenir AI-Powered Decisioning Platform Recognized for Excellence
in the FinTech Futures Banking Tech Awards 2024

The company wins in the “Tech of the Future – AI and Data – Driving Intelligent Decisions” category

Parsippany, NJ – Dec. 09, 2024 – Provenir, a global leader in AI-powered risk decisioning software, today announced it has been named the winner in the “Tech of the Future – AI and Data – Driving Intelligent Decisions” category for the FinTech Futures Banking Tech Awards 2024.

Winners were announced Dec. 4 during an awards ceremony at the Royal Lancaster Hotel in London.

The Banking Tech Awards celebrate excellence and innovation in the banking technology sector, recognizing outstanding achievements across various categories including projects, products, services, individuals, and teams. The awards are owned and produced by FinTech Futures, the definitive source of news and analysis of the global fintech sector.

Provenir is powering the banking and financial services industry with its an AI-powered platform for risk decisioning, utilizing machine learning (ML) capabilities to enable businesses to make faster, more accurate decisions across the customer lifecycle, in areas such as credit risk, fraud detection, and identity verification.

“Winning the Banking Tech Awards in the ‘Tech of the Future – AI and Data – Driving Intelligent Decisions’ category is an honor and a testament to Provenir’s dedication to helping financial institutions navigate complex risk landscapes with confidence and agility…Our mission has been to deliver innovative AI and data capabilities, with industry-leading agility and flexibility. The result is best-in-class risk decisioning and analytics for organizations worldwide.”

Ryan Morrison, Executive Vice President, Provenir

Provenir’s AI-Powered Decisioning Platform stands out in the industry for its comprehensive suite of solutions which empowers financial institutions to make smarter, faster, and more reliable risk decisions across the customer lifecycle. The platform combines a Data Marketplace with over 120 global data partners, low code decisioning, robust case management, and embedded decision intelligence. Together, these capabilities create an agile, end-to-end solution that enhances customer onboarding, management, and fraud prevention, while helping organizations manage risk effectively and optimize customer lifetime value.

See all the awards Provenir has won over the years

View the Awards

LATEST NEWS

Continue reading

CFN lenders

News: Thriving Through the Mortgage Squeeze

Thriving Through the Mortgage Squeeze:
How Lenders Can Conquer Delinquencies, Fraud, and Falling Credit Demand

With rising mortgage renewal rates on tap for 2025, Canadian homeowners will be feeling the squeeze – and lenders are bracing for the fallout. Increased delinquencies, financial strain, and potential fraud are all on the horizon, unless lenders adopt advanced fraud detection systems that leverage AI and real-time analytics. Check out the article for Canadian Finance News, written by Cheryl Woodburn, Provenir’s Country Manager of Canada, for more insights.

Read More

Thriving through the mortgage squeeze

Read More

LATEST NEWS

Continue reading

fighting fraud podcast

Podcast: The Fintech Diaries Podcast

podcast

The Fintech Diaries Podcast:
Fighting Fraud with Provenir

How AI is Securing Finance
Check out this exciting episode of The Fintech Diaries Podcast, featuring Jason Abbott, Provenir’s Director of Fraud Solutions. In this episode, Jack Tyrrell dives deep with Jason to explore the transformative power of AI and cutting-edge technology in fraud prevention. Get insights into Provenir’s innovative fraud detection tools, the role of data and AI, and a behind-the-scenes look at the tech and talent driving change in the fight against financial crime. Listen Now!

Get the Fraud Insights

LATEST PODCASTS

No posts found.

Continue reading

The Importance of Customer Experience in Driving Loyalty Across the Subscriber Lifecycle

Blog: The Importance of Customer Experience in Driving Loyalty Across the Subscriber Lifecycle

Telcos: The Importance of Customer Experience in Driving Loyalty Across the Subscriber Lifecycle

How Intelligent Decisioning Can Elevate the Subscriber Journey

For telcos, delivering exceptional customer experience is more critical than ever. As service offerings become increasingly commoditized (and competition flourishes), telco providers have to differentiate themselves to stay ahead of the curve. And one of the best ways to do that? Create meaningful, frictionless interactions at every subscriber touchpoint across the journey. A seamless, well-crafted subscriber experience enhances customer satisfaction, sure. But the implications are more far reaching than that, playing a critical role in reducing churn, increasing loyalty, and maximizing the lifetime value of each of your subscribers. From the second a customer is onboarded, through to ongoing customer management (and collections treatments if it comes to that), optimizing the customer experience is crucial to maintaining long-term relationships and staying ahead of the competition. How can you elevate the experiences of your subscribers? Intelligent, holistic risk decisioning.

Streamlining Onboarding in the Telco Industry: How Automation is Changing the Game
  • The Onboarding Challenge:

    Onboarding in the telco industry is a complex process, in part because of the diverse needs of your customers, which can range from individual subscribers with little to no credit histories to large enterprises. Traditional (aka manual) onboarding methods often create bottlenecks, with lengthy wait times and inconsistent experiences – leading to customer frustration and increasing the risk of churn. And then there is the demand for real-time decisions, including credit assessments and fraud checks, which have to be handled quickly (and accurately) to keep up with increasingly high customer expectations. As a result, telcos are turning to automation to deliver a more seamless onboarding experience.

  • Enhancing Subscriber Experience:

    Automation is changing the onboarding process, streamlining key steps that previously bogged down telco providers. One of the most impactful uses of automation is identity verification, which is a must-have step in every subscriber’s journey. Automated IDV tools can quickly and accurately collect customer data, reducing the need for manual paperwork that slows down the verification process. This speeds up onboarding of course, but also greatly enhances the accuracy of customer profiles, helping to ensure better service delivery right from the start.

    Another key aspect is real-time credit risk assessment. Automated systems can enable you to instantly evaluate a potential subscriber’s creditworthiness, delivering immediate decisions that eliminate manual reviews – and the long wait times that are associated with them. This allows for lightning-fast onboarding and minimal disruptions for your subscribers, while still ensuring informed risk decisions.

  • Reducing Friction and Preventing Fraud:

    Fraud is especially rampant in the telco industry. Last year, telco fraud increased 12%, worth an additional $38.95 billion lost. As a provider, you have to balance the need for speed in onboarding, while effectively detecting and preventing fraudulent activities. AI-driven automation in your risk decisioning can play a pivotal role – minimizing friction for your legitimate customers and ensuring robust fraud prevention measures for those that aren’t. Intelligent fraud decisioning can analyze multiple data points in real-time to detect and prevent fraud before it happens, without causing delays or unnecessary hurdles for your honest subscribers. Reducing that friction enhances the customer experience, and reduces the likelihood of false positives, which can frustrate potential subscribers.

    When we’re talking fraud or other risk assessments, data integration is critical to creating a consistent, seamless onboarding experience across all channels. Whether your subscribers begin their journey online, in-store, or via a mobile app, automation in your data and decisioning processes ensures that all relevant data is collected and integrated appropriately. This level of orchestration and integration helps you provide a unified, personalized experience that results in an effortless onboarding experience in the eyes of your subscribers. And happy subscribers = long-lasting customers.

Powering Loyalty with Precision: How Intelligent Credit Decisioning Enhances the Subscriber Experience
  • Personalized Risk Decisioning:

    Your subscribers expert more than one-size-fits-all solutions, especially when it comes to financial decisions like credit approvals. For telcos, personalized decisioning will help manage your risk, but it’s also an opportunity to improve the satisfaction of your subscribers and build brand loyalty. Using real-time data to customize risk decisions based on individual profiles will allow you to offer a range of tailored options (including specific credit limits or repayment terms) that cater to each subscriber’s unique needs. Have high-risk customers? You can offer more cautious lending terms. Lower-risk subscribers? Give them higher credit limits or faster approvals. When individual financial situations are understood and accommodated, satisfaction and loyalty increase as a result.

  • Building Loyalty with Flexible Financial Solutions:

    By offering more flexibility in your financial products, including personalized pricing and payment plans, you’ll further enhance the subscriber experience. You can leverage subscriber history and credit profiles to provide tailored pricing that matches a customer’s financial capacity, preferences, and risk tolerance. This kind of flexibility fosters a sense of fairness and transparency, building trust in your brand. But clear communication is essential in this process. When you provide your customers with choices (repayment terms, plan upgrades, credit extensions), you empower subscribers to make informed financial decisions that best suit their unique circumstances. This transparency strengthens relationships long-term – and these days, with the extreme proliferation of competition, you can never have too much brand loyalty.

  • The Role of AI/ML in Intelligent Risk Assessment:

    Offering flexible, personalized options is easier said than done. That kind of agility requires advanced technology, including intelligent decisioning with AI/ML capabilities. By analyzing vast amounts of customer data, AI-driven risk decisioning technology can quickly and accurately assess the creditworthiness of your subscribers, making real-time decisions possible across the subscriber lifecycle. With the use of machine learning algorithms, you can refine your risk assessments over time, continuously enabling smarter and more efficient risk decisions and more easily identifying patterns that point to fraudulent activities or the need for financial support. The use of AI not only makes your risk assessments faster, but it helps create a strong foundation for sustainable subscriber growth. Faster, smarter risk assessments = the ability to better manage your risk and offer personalized products to your loyal customers. An intelligent, data-driven approach to decisioning ultimately means a more satisfying customer experience and a more nuanced risk strategy for long-term growth.

Ongoing Customer Management: Proactive Monitoring for a Seamless Customer Experience

A memorable (in a good way!) customer experience goes beyond onboarding – it extends to the ongoing management of risk and fraud across the entire subscriber lifecycle. With continuous monitoring for fraud and credit risk, you can stay ahead of potential issues without disrupting the customer experience – and actually help to improve it. With advanced analytics and AI-driven tools, you can identify and address risky behaviors or anomalies in real-time, ensuring your customers remain safe while enjoying uninterrupted service. Proactive fraud prevention measures like SIM-swap monitoring add an extra layer of security for subscribers who might otherwise be targets of account takeovers or identity theft. With ongoing monitoring, you can flag unusual patterns without adding friction, allowing you to effectively balance security and convenience.

But it goes beyond risk mitigation. With a focus on intelligent solutions, you can deliver more personalized experiences across the lifecycle, allowing you to proactively offer your customers more tailored offers and maximize upsell and cross-sell opportunities. And personalizing offers can generate 40% more revenue when compared to telcos that don’t. By carefully analyzing customer data and behavior, you can offer real-time recommendations that align with each subscriber’s unique needs and preferences – and maximize the lifetime value of those subscribers as a result. For example, a customer who travels frequently could be offered a specialized roaming package, while a subscriber who always pays their bill on time could be offered incentives and upgrades for their loyalty. This holistic, end-to-end approach enhances satisfaction, sure, but it also boosts engagement and retention. Customer churn is an ongoing challenge for telcos, with an average churn rate in the industry of 30-35%, but subscribers who receive personalized offers and support are more likely to feel connected, and loyal, to your brand. Focusing on AI-driven personalization enables you to turn routine customer interactions into meaningful engagements, going beyond a traditional provider-customer dynamic.

Collections With Care: Strategies to Preserve Relationships While Reducing Bad Debt

Collections present a unique challenge in the telco industry. Recovering payments is essential for financial stability, but it’s also critical to maintain positive relationships with your subscribers during the process. This balancing act between securing payment and preserving goodwill needs a strategic approach that recognizes the lifetime value of a customer beyond the current transaction. With a heavy-handed or impersonal collections approach, you’re asking for dissatisfaction and churn, underscoring the need for more thoughtful, customer-centric collections practices.

With intelligent decisioning, you can enable collections treatment strategies that consider each subscriber’s unique profile and history. By leveraging data-driven insights, you can create tailored repayment terms that align with unique financial situations, making it easier for your subscribers to meet their obligations without feeling pressure or shame. AI-driven solutions allow you to further segment subscribers based on risk profiles and payment behavior. Low-risk customers who miss a payment as an oversight can be contacted with a gentle reminder via a low-pressure channel, while high-risk customers can receive more proactive, assertive assistance options. By segmenting your subscribers and providing customized communications via preferred channels, you can approach your collections strategy with a focus on preserving relationships (and maximizing the lifetime value of your customers), reducing the chance of churn. And with a transparent, empathetic approach to your collections communications, you’ll further cement those positive relationships.

Building Lasting Connections

Delivering an exceptional customer experience across the entire subscriber lifecycle is essential for managing risk, sustaining loyalty, and fostering growth. From onboarding through to ongoing customer management and collections, each stage in the subscriber lifecycle offers you an opportunity to build stronger, more enduring relationships. Embrace automation. Enable personalization. Utilize intelligent decisioning. These strategies will allow you to streamline the customer journey, reduce friction, and provide the tailored experiences your subscribers expect – enabling you to safeguard against fraud and mitigate risk without compromising customer trust.

Investing in innovative, advanced decisioning solutions is no longer optional, it’s a strategic imperative to stay ahead of customer churn – and your competition. By enhancing every aspect of the customer journey, you can ensure your subscribers feel valued and supported, leading to more loyalty, less churn, and sustainable long-term growth. Ready to elevate your approach?

Discover how Provenir’s decisioning solutions can enhance subscriber experiences.

Learn More

LATEST BLOGS

260726 - BLOG eyeDP - FeatureIMG - 61058

Beyond Data: Why Dec...

Beyond Data:Why Decisioning Needs Document Intelligence Financial services providers
Fraud in Telco: Provenir Experts Answer Frequently Asked Questions

Fraud in Telco: Prov...

Fraud in Telco:Provenir Experts Answer Frequently Asked Questions 1.
260722 - ARTICLE Mike - FeatureIMG - 60958

AI governance in fin...

AI governance in financial services:What "governed" means in practice
Latam Compliance Challenge for Decisioning

LATAM Next Complianc...

From Data Protection to Decisioning Accountability:What LATAM Regulation Means
Banks Architecture Gap - Provenir

The Architecture Gap...

Decisioning ArchitectureThe Architecture Gap: Banking's Next Competitive Battleground Banks
BLOG Andy

The Real Cost of Ven...

The Real Cost of Vendor Dependency in Credit Decisioning
260617 - BLOG Matthew Nutt - FeatureIMG - 60431

What Does a Good Dat...

What Does a Good Data Provider Review Actually Look
Ebook CM

AI-Powered Customer ...

AI-Powered Customer Management:How Leading Institutions Turn Intelligence Into Revenue

Continue reading

IBSi Award winner

News: Provenir and Hastings Financial Services Recognized for ‘Best Digital Lending Implementation’ in the IBSi Global Fintech Innovation Awards

Provenir and Hastings Financial Services Recognized for ‘Best Digital Lending Implementation’ in the IBSi Global Fintech Innovation Awards

The Provenir technology partnership has been key to enhancing Hastings Financial Services’ loan decisioning, for improved scalability, optimized customer experience and operational agility

Parsippany, NJ – Nov. 25, 2024 – Provenir, a global leader in AI-powered risk decisioning software, and Hastings Financial Services have been recognized for excellence in this year’s IBSi Global Fintech Innovation Awards.

The companies’ collaboration was honored in the “Best Digital Lending Implementation: Most Impactful Project” category for revolutionizing digital lending for U.K. consumers. Winners were unveiled Nov. 22 at an awards ceremony at Taj Lands End in Mumbai.

The IBSi Global Fintech Innovation Awards celebrate banking technologists driving exceptional advancements in the fintech sector, recognizing efforts that redefine industry standards and enhance global financial services.

Hastings Financial Services processes an impressive £350 billion in quotes annually, serving the diverse lending needs of consumers. Seeking to modernize its digital customer experience, Hastings partnered with Provenir to implement cutting-edge technology, data integration, and decision-making capabilities. The result is a seamless, fast, and customer-centric lending process that reacts swiftly to changing market conditions and consumer needs.

At the heart of this innovation is Provenir’s AI-powered Decisioning Platform, which has enabled Hastings to deliver exceptional digital experiences and best-in-class decisioning.

Nikhil Gokhale, Director – Research & Digital Properties at IBS Intelligence congratulated Provenir and Hastings Financial Services for the well-deserved win in the category, ‘Best Digital Lending Implementation: Most Impactful Project.’

“Hastings Financial Services has raised the bar in digital lending through its strategic partnership with Provenir,” said Gokhale. “The integration of Provenir’s AI-Powered Decisioning Platform has enabled sub-2-second quote times and expanded quote capacity from 25,000 to 111,000 daily, covering 95% of the Price Comparison Website market. This implementation exemplifies agility and innovation, positioning Hastings as a market leader.”

“Hastings is a technology and data driven fintech company, dedicated to giving our customers a fair, easy to understand loan process by implementing innovative technology solutions into our stack, which also enables our ambitious growth plans; our partnership with Provenir allows us to meet this ambition.”

Adam Malcolm, CEO, Hastings Financial Services

“Hastings Financial Services has quickly established itself as a major player in the U.K. lending market, thanks to its ability to scale rapidly, deliver swift decisions, and provide exceptional customer experiences,” said Ryan Morrison, Provenir’s Executive Vice President. “Hasting’s innovative use of technology supports the delivery of tailored lending solutions that meet the evolving needs of U.K. consumers. The firm is setting a new standard for digital lending and differentiating itself in a highly competitive market.”

See all the awards Provenir has won over the years

View the Awards

LATEST NEWS

Continue reading