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Industry: Customer Management

Roundtable: Managing and Mitigating the Growing Debt Bubble

Provenir Next

Roundtable: Managing and Mitigating the
Growing Debt Bubble

  • 25th September, 2025
  • 11:45 AM – 3:00 PM
  • TBC | London, England
As the global debt landscape grows increasingly complex, organisations face the challenge of balancing effective debt management with exceptional customer experience. This exclusive roundtable will focus on strategies for managing and mitigating the growing debt bubble, with a particular emphasis on delivering a Gen Z-centric customer experience and achieving the delicate balance of improving customer satisfaction while reducing operational costs. Participants will gain insights into innovative approaches to debt recovery, cost optimisation, and customer engagement.

Key Discussion Points:

  • Managing and Mitigating the Growing Debt Bubble:
    Addressing the challenges of rising debt levels and their impact on businesses.
  • Delivering a Gen Z Customer Experience:
    Meeting the expectations of a generation that values speed, convenience, and personalisation.
  • Achieving the Seemingly Impossible:
    Strategies for enhancing customer experience while simultaneously reducing operational costs.
Format:
  • 11:45 AM – Arrival and welcome drink

  • 12:00 PM – Keynote
  • 12:30 PM – Roundtable discussion and three-course lunch
  • 3:00 PM – Official close and summary
Register your interest here

Frédéric Dubout

SPEAKER

details…
About the Provenir Thought Leadership Roundtable Series
The Provenir Thought Leadership Roundtable Series brings together industry visionaries, C-level executives, and thought leaders for insightful discussions on redefining risk decisioning strategies. The series fosters a collaborative environment for sharing forward-thinking perspectives, exploring innovative approaches, and shaping the future of fraud prevention in an era of rapid technological evolution and increasing digital risk.

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Provenir for Customer Management

Provenir for Customer Management

Maximize Value Across the Entire Customer LIfecycle.
Take your customer management to the next level with Provenir’s AI-Powered Decisioning Platform. Maximize the lifetime value of your customers, with robust credit risk decisioning enabling you to make the right decisions, at the right time, during onboarding and beyond.
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As consumer debt and delinquency rates continue to rise, we are seeing loan loss provisions reach new heights. With monthly payments becoming prohibitive for a number of consumers, it’s clear that account management practices are due for a significant upgrade to position organizations to be able to respond to these growing pressures. 

Currently, most existing account management and collections systems have been held back by a lack of investment, and are under-equipped for this surge in demand. Most organizations are faced with outdated infrastructure that remains catered to traditional billing cycles than to the nuanced demands of modern account management.

With the right technology and an optimized approach, lenders can manage it all, driving growth,  resiliency and innovation in the space. Watch on-demand now, as our group of industry experts dive into the critical issues and possibilities in portfolio management within financial institutions. Our experts share cutting-edge insights and strategies designed to convert these challenges into avenues for growth and resilience. Help position yourself at the forefront of credit risk management, and steer your organization towards a future marked by stability and expansion.

Key Takeaways: 

  • How to navigate challenges and optimize your account management strategies
  • Positioning the most appropriate offer for each customer via the right channel at the right time
  • How to respond faster to market changes while ensuring your models are still accurate
  • Ways to enhance your decisioning across the customer lifecycle with AI and alternative data
  • Additional considerations that should be at the forefront as the market dynamics continue to evolve

Speakers:

Andy Beddoes

Principal Consultant, Provenir


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Provenir: Intelligent Decisioning for Acquiring Customers and Optimizing Lifetime Value

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Flexible. Smart. Strategic. Decisioning technology that underpins your business goals.

Whether you’re looking for global expansion and new product lines, or hyper-personalization and maximized portfolio performance, our dynamic, strategy-friendly decisioning platform can help. Enable real-time approvals, inclusive services, customer growth, and more innovative product offerings – without the hassle of legacy technology, vendor reliance, limited data access, hard-coded rules, inaccurate models, and extensive build times.

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Featuring Jim Marous of The Financial Brand

Discover this dynamic on-demand webinar crafted for financial industry professionals seeking to enhance their approach to credit risk and fraud prevention while optimizing customer value.

In this session, The Financial Brand’s Jim Marous and Provenir’s Chief Product Officer Carol Hamilton delve into how these smart technologies not only protect your organization from potential risks but also open doors to deeper customer engagement and retention strategies, ultimately boosting the lifetime value of your customers. 

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    The Financial Brand

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The past year has highlighted an unsettled global climate, making it difficult for financial services companies, including fintechs and other lenders, to mitigate risk effectively. Economic KPIs are slowing as both institutions and consumers alike react to the new normal – so how can we help credit providers stay ahead of the competition?

Watch this on-demand webinar, where our panel of experts are sharing key insights on how to stay profitable amidst rapidly evolving market conditions. 

With concrete examples from Turkey and elsewhere, this lively discussion include tips on:

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Don’t miss this opportunity to glean insights from the experts and ensure you can continue to grow your business, even in uncertain economic conditions.


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For decades, customer acquisition and onboarding have been the primary focus of banks’ investments.

This made perfect sense. Competition for prime banking customers was fierce, and banks spent a lot of money trying to capture their business. When fintech came on the scene, banks rightly concluded that investments in digital account opening were critical for fending off these new competitors and maintaining their market share, especially with Millennial and Gen Z customers.

It made perfect sense … until it didn’t.

The nature of competition in financial services has changed. The digitization of banking products, the emergence of lead aggregators, and, most importantly, open banking have made it easier for bank customers to shop around and to switch financial service providers than it has ever been.

Today, the biggest challenge facing banks isn’t how to acquire new customers. It’s how to retain the valuable customers that they already have.

In this webinar, Alex Johnson (Founder, Fintech Takes) and Kathy Mitchell-Stares (EVP North America, Provenir) will:

  • Explain why customer management has traditionally been underinvested in by banks and the implications of this underinvestment in today’s financial services ecosystem.
  • Explore how open banking and other fintech innovations have fundamentally altered the competitive dynamics within financial services and placed a premium on customer retention.
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Infographic: Take AI-Powered Decisioning Beyond Onboarding

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How to Enable AI-Powered Decisioning for Smarter, Faster Risk Decisions Across the Entire Customer Lifecycle

If navigating the growing field of risk decisioning platforms feels like trying to find a needle in a haystack… don’t worry, we’ve got you covered. We’ve developed a comprehensive guide to choosing the right risk decisioning platform for the specific needs of your organization. We’ve looked at the essential features you need and how to make the best selection that will enable maximized value throughout the entire customer journey, for everything from onboarding to collections and all points in between. 

Key takeaways from the guide include:

  • How to use AI-powered decisioning to maximize customer value across the lifecycle
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  • The role the right data at the right time plays into decisionsing success
  • Defining your project requirements to ensure success

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Discover Our Global Support Capabilities

Have you been wondering what Provenir’s Global Support Team is all about? Interested in hearing about our new investments to better serve your needs and enhance client management? Watch now and discover how we’re constantly improving our support capabilities to help you achieve your business goals.

Tune in and learn:

  • How we are working to improve the support portal for a better ticket management experience
  • Why we’ve moved to a tiered support model to keep your business running more efficiently
  • How we’re enhancing our customer engineering team to continue the focus on our ‘customer first’ approach
  • The ins and outs of maintenance/incident notifications, ticket priority definitions, and steps to raising/submitting support tickets

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  • Julie Manella

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  • Jason Panke

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