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Compliance and Decisioning in North America - Claire Hartley

From Regulatory Complexity to Competitive Confidence: How Provenir Supports Responsible Decisioning Across North America

FFrom Regulatory Complexity to Competitive Confidence:
How Provenir Supports Responsible Decisioning Across North America

Across North America, financial services providers must make faster, more accurate decisions while meeting increasingly complex regulatory expectations. In the United States, federal obligations sit alongside a growing patchwork of state privacy, cybersecurity and artificial intelligence laws. In Canada, organizations must address PIPEDA, provincial privacy requirements and guidance from the Office of the Superintendent of Financial Institutions.

For organizations using data and AI in credit, fraud and identity decisions, compliance cannot be a final check. It must be built into the way technology is governed, operated and monitored.

Governed and Explainable Decisioning

Provenir brings data, AI models, analytics and automated decisioning together within a single, governed environment. Customers retain control over their decision strategies, rules and compliance guardrails, with the ability to test, approve, monitor and adjust them through controlled processes.

This matters most in US credit decisioning. The Equal Credit Opportunity Act requires lenders to provide specific and accurate reasons for adverse decisions, even when AI or complex models are used. Provenir supports transparent decision logic, configurable reason codes and accessible decision information, helping customers explain outcomes and maintain an effective audit trail.

The customer remains responsible for its lending decisions and legal obligations. Provenir provides the governed technology and control capabilities that help it meet them.

Strong Privacy, Security and Assurance

Provenir operates a mature privacy and data protection framework covering data-processing agreements, controller and processor responsibilities, international transfers, retention, data subject rights, subprocessor oversight and privacy risk assessments. These controls help customers understand how and where personal information is processed, and provide evidence of the safeguards applied throughout the processing chain.

Independent assurance carries equal weight. Provenir maintains ISO/IEC 27001 certification for its Information Security Management System and has completed a SOC 2 Type II assessment covering security, availability and confidentiality. Enterprise customers can also access appropriate assurance evidence, subject to scope and confidentiality requirements, including security and privacy information, penetration-testing summaries, business continuity information and AI governance documentation.

This evidence supports vendor due diligence and helps customers demonstrate effective third-party oversight. It is particularly relevant to the US Gramm-Leach-Bliley Act Safeguards Rule and to Canadian expectations under OSFI Guidelines B-10 and B-13 concerning third-party, technology, cybersecurity and operational resilience risk.

Responsible AI With Practical Controls

Responsible AI requires more than a policy. It needs defined accountability, risk assessment, testing, documentation, human oversight, performance monitoring and controlled change management. Provenir is developing its AI governance framework in alignment with ISO/IEC 42001 and emerging regulatory requirements, building on its established compliance, privacy, risk and information security controls.

Compliance as a Customer Advantage

Provenir does not claim to make customers automatically compliant. It gives financial services providers across North America a controlled and transparent decisioning environment, backed by mature governance and independent assurance.

This helps customers manage regulatory scrutiny, complete enterprise due diligence more efficiently and innovate without losing control. In a market where trust increasingly determines which technology providers can support critical financial processes, Provenir’s Compliance, Regulatory and Data Protection capabilities do more than support the business. They turn assurance into advantage, and that is a genuine competitive differentiator.

Claire Hartley, Chief Compliance Officer Group DPO, Provenir

Claire Hartley

Written By

Chief Compliance Officer & Group DPO, Provenir

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How Telcos Can Get Ahead of Fraud Across the Subscriber Lifecycle

Ebook

How Telcos Can Get Ahead of Fraud Across the Subscriber Lifecycle

From first-party fraud and synthetic identities to SIM swap attacks and account takeovers, telecom fraud is growing more sophisticated and costly every year. Fraudsters are exploiting gaps between onboarding, activation, and ongoing account monitoring, while many telecom providers still rely on disconnected fraud and credit risk systems.

This eBook explores why traditional “one-and-done” fraud screening is no longer enough and how telcos can build a unified, lifecycle-based approach to risk management.

Whether you’re responsible for fraud prevention, risk management, credit operations, customer acquisition, or digital transformation, this guide provides practical insights for building a more resilient and effective fraud strategy.

Practicle Guide

Please Fill Out the Form to Download the Ebook

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Marginalen Bank Modernises Decisioning Platform with Provenir Cloud2

Marginalen Bank Modernises Decisioning Platform with Provenir’s Cloud Native Decision Intelligence Platform

Stockholm, Sweden – [25/08/2026] – Provenir, a global leader in Decision Intelligence software, today announced that Marginalen Bank is modernizing its decisioning capabilities through the migration to Provenir Cloud2, the latest generation of Provenir’s cloud-native decisioning platform.

Marginalen Bank has been a Provenir customer since 2017 and is leveraging the platform across multiple lending products, including consumer lending, mortgages, credit cards, and corporate lending.

The move to Cloud2 enables Marginalen Bank to modernize and simplify decisioning operations, increase agility, and create a stronger foundation for future innovation and automation.

“We are continuously focused on improving efficiency, agility, and the customer experience across our lending operations,” said Ludmilla Åttingsberg, Head of Digital Operations. “The migration to Provenir Cloud2 supports our ambition to modernize our decisioning capabilities and gives us greater flexibility moving forward.”

With Cloud2, Marginalen Bank gains access to a modernized user experience, enhanced workflow capabilities, and improved flexibility to support faster business changes and more data-driven decisioning.

“Marginalen Bank has taken an important step in modernizing its decisioning infrastructure,” said Fredrik Flodberg, Senior Sales Executive, Nordics. “We are proud to continue supporting the bank as they build a more agile and future-ready decisioning environment.”

The modernization initiative forms part of Marginalen Bank’s broader focus on operational efficiency, digital transformation, and scalable banking services.

About Marginalen Bank:

Marginalen Bank is a Swedish digital bank offering consumer loans, mortgages, corporate lending, savings products, and payment solutions to individuals and businesses across Sweden.

About Provenir:

Provenir is the unified Decision Intelligence Platform for enterprises and institutions. One decisioning environment consolidating data, AI models, intelligence, agents and governance. Business-configured. Enterprise-grade reliability. Trusted by 120+ institutions processing 4+ billion decisions annually across 60+ countries.

Optimize Your Risk Decision Strategy

Discover intelligent risk decisioning across the customer journey, with dynamic data orchestration, flexible analytics deployment, and real-time approvals.

Contact Us

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Claire Hartley - APAC Compliance Challenge

APAC’s New Compliance Challenge

APAC’s New Compliance Challenge:
Managing Innovation Across a Fragmented Regulatory Region

Asia-Pacific is entering a more demanding phase of compliance, regulatory and data protection oversight.

The challenge is no longer simply keeping pace with new legislation. Organisations must now manage an increasingly complex combination of national privacy laws, data localisation requirements, international transfer restrictions, artificial intelligence governance and sector-specific regulation.

Unlike the European Union, APAC does not operate under one harmonised regulatory framework. Each jurisdiction has its own legal requirements, regulatory priorities and enforcement approach. A control that is appropriate in Singapore may not be sufficient in Australia, China, India, Indonesia or New Zealand.

This fragmentation creates a significant challenge for organisations operating across multiple APAC markets.

AI and Automated Decision-Making

Artificial intelligence is becoming inseparable from data protection and regulatory compliance.

In July 2026, Singapore’s Personal Data Protection Commission published guidance addressing how personal data should be collected and used throughout the generative AI lifecycle. This includes web scraping, reusing existing customer data, allocating responsibilities between AI providers and users, managing retention and responding to individual rights requests.

Australia is also introducing new transparency requirements for automated decision-making. From 10 December 2026, regulated organisations will need to disclose certain uses of personal information in computer-generated decisions that could significantly affect an individual’s rights or interests.

For financial services organisations, these developments create particular challenges. AI and automated models may influence credit, fraud, identity, affordability and customer-management decisions. Organisations must therefore be able to explain not only what a model does, but also how data is selected, how risk is assessed and where human oversight is applied.

Biometrics and Identity Data

Biometric information is also receiving greater regulatory attention.

New Zealand’s Biometric Processing Privacy Code introduces specific rules governing the collection and use of facial, fingerprint, voice, behavioural and other biometric information. Organisations already using biometric processing must transition to the new requirements by 3 August 2026.

This reflects a wider regional trend. Identity verification and fraud-prevention technology can deliver substantial benefits, but regulators increasingly expect organisations to demonstrate necessity, proportionality, transparency, security and appropriate retention.

Data Transfers and Local Requirements

Cross-border data transfers remain another major area of complexity.

APAC organisations frequently rely on global cloud infrastructure, regional service providers and international data sources. However, the legal mechanisms for transferring personal data differ significantly between jurisdictions.

Some countries require contractual safeguards. Others may require regulatory assessments, certifications, local storage or additional controls for particular categories of information. Organisations therefore cannot rely on one global transfer mechanism without first assessing the law, data and processing activity in each relevant market.

The practical challenge is knowing where information is located, how it moves, which providers can access it and which organisation is accountable at every stage.

How Provenir Meets These Demands

Provenir addresses these challenges through a global Compliance, Regulatory and Data Protection, or CRDP, framework that combines central governance with jurisdiction-specific regulatory analysis.

CRDP provides independent oversight and challenge across Provenir’s platform and works alongside Information Security, Product, Engineering, Technology and Legal. This enables regulatory requirements to be considered throughout product development, contracting, implementation and ongoing customer support rather than only at the final compliance review stage.

Provenir’s approach includes:

  • – privacy and data protection assessments for new technologies, products and processing activities;
  • – governance of international transfers, subprocessors and regional data flows;
  • – due diligence and risk assessment for vendors and data providers;
  • – defined incident identification, escalation, investigation and notification processes;
  • – data-minimisation, retention and access-control requirements;
  • – regulatory monitoring across the countries in which Provenir and its customers operate;
  • – documented accountability for AI, model governance and automated decision-making.

Provenir also uses a structured lines-of-defence model. Operational teams own and manage their controls, CRDP provides policy, advice, monitoring and challenge, and independent certification and assurance activity provides further scrutiny.

Privacy governance is embedded within how Provenir designs, deploys and operates its platform. This includes clear controller and processor role allocation, data-processing agreements, privacy impact assessments, international transfer safeguards, subprocessor oversight and breach-management procedures.

AI governance is similarly integrated across CRDP, Product, Engineering and Information Security. Provenir’s framework addresses purpose, accountability, data governance, fairness, transparency, human oversight, security and continuing monitoring, with reference to ISO/IEC 42001 and emerging regulatory requirements.

The platform itself supports this governance approach by bringing data, models and decisioning into a controlled environment. This gives customers greater visibility over decision strategies, testing, deployment and performance, while allowing them to apply their own regulatory policies and risk controls.

From Compliance Obligation to Market Confidence

The most successful organisations in APAC will not be those that attempt to apply one policy everywhere.

They will be those that establish consistent global governance while retaining the flexibility to respond to local laws, regulatory expectations and customer requirements.

For Provenir, strong CRDP governance is not separate from innovation or commercial growth. It provides the structure required to deploy data and AI responsibly, support customers across different regulatory environments and enter new markets with greater confidence.

In a region defined by rapid technological development and regulatory diversity, this ability to combine innovation with demonstrable control is becoming a significant competitive advantage.

Claire Hartley, Chief Compliance Officer Group DPO, Provenir

Claire Hartley

Written By

Chief Compliance Officer Group DPO, Provenir

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Beyond Detection: Closing the Fraud Prevention Gap

Beyond Detection:
Closing the Fraud Prevention Gap

Financial services providers have more data, more models, and more fraud technology than at any point in the industry’s history. Fraud losses are still climbing. In 2024, consumers reported losing $12.5 billion to fraud, a 25% jump from the year before, according to the FTC’s Consumer Sentinel Network Data Book. Imposter scams alone accounted for over 847,000 reports.

It’s worth asking why more technology alone hasn’t closed the gap.

Fragmentation, not detection, is the real problem

Most fraud programs aren’t short on tools. They’re running point solutions for identity verification, device risk, watchlist screening, and behavioral analytics, each bolted onto the last, each with its own data feed and its own blind spots. Teams end up reacting to threats one system at a time instead of seeing the full picture in real time, while fraudsters move across channels and products, testing whatever gap opens first. A fragmented defense is always a step behind an adaptive attacker.

The biggest red flag: data that isn’t fit for purpose

The teams making real progress on fraud have a narrower data footprint, not a bigger one. What they have is matched precisely to the decisioning problem in front of them, and it plugs in without a six-month integration project.

The pattern shows up constantly: companies without a strong data foundation try to stitch one together after the fact, pulling in sources that weren’t built to work together and weren’t vetted for the decision at hand. The result creates the appearance of coverage while functioning as noise.

Fraud prevention runs on the same principle as any other decision: the data matters more than the volume of data collected. Access to the right source, at the right moment, beats access to more sources.

What a governed decision layer changes

Provenir’s Application Fraud solution brings identity signals, device intelligence, behavioral data, and watchlists into a single, governed decisioning environment instead of a stack of disconnected tools.

  • Behavioral and identity AI detects synthetic identity, first-party fraud, and emerging patterns through intelligent profiling instead of static rules alone.
  • Real-time threat blocking scores and stops threats as they happen, not after a batch review.
  • Smarter case management prioritizes queues so investigators spend time on the cases that matter, not chasing false positives.
  • A governed data marketplace gives fraud teams on-demand access to 120+ data partners across identity, device, and credit signals, with pre-built integrations instead of a new project every time a new source is needed.

The result is a single, governed view of risk that gets sharper with every decision it processes.

Proof in practice

MTN put this to work and stopped 135% more high-risk transactions, while increasing pre-approvals by 130%. Fraud control and growth moved together because the data and the decisioning were finally working from the same source of truth.

Own the decision layer

Fraud won’t stop evolving, and the providers who win will be the ones whose decisioning is governed, connected, and built to adapt as fast as the threats do.

Book a meeting to see Provenir’s fraud decisioning in action

Amy

Amy Sariego

Written By

Senior Content Manager, Provenir

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PowerSports Finance Summit 2026

PowerSports Finance Summit

Join Provenir at the PowerSports Finance Summit in Atlanta
  • September 16-17
  • Atlanta, GA
  • Booth #1

We’re excited to sponsor the PowerSports Finance Summit this September in Atlanta, and we invite you to stop by Booth #1 to meet the team.

At Provenir, we help lenders make smarter, faster decisions across the customer lifecycle with AI-powered risk decisioning. From credit underwriting and fraud prevention to customer acquisition and portfolio management, our Decision Intelligence Platform enables organizations to automate decisions, optimize risk strategies, and deliver seamless customer experiences.

Whether you’re focused on improving application approvals, streamlining dealer financing, reducing fraud losses, or adapting to changing credit conditions, we’d love to show you how Provenir can help.

See you in Atlanta!

Book a Meeting with Our Experts

Reserve dedicated 1:1 time with the Provenir team to take a test drive of our platform and explore how we can support your specific initiatives.

Ryan Mason

Ryan Mason

VP Sales for US East and Canada, Provenir

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At Provenir, we’re helping financial institutions stay ahead of evolving threats with AI-powered decisioning across fraud, identity, and risk. Book a meeting with us onsite to discover how our Decision Intelligence Platform enables financial institutions and organizations to make faster, smarter decisions throughout the entire customer lifecycle.

Whether you’re focused on streamlining onboarding, managing risk more effectively, or creating personalized customer experiences, let’s talk about what’s possible when you combine intelligence with execution.

See you in Charlotte!

Attend our Breakout Session

“When Seeing Isn’t Believing: How to Combat Deepfake Driven Fraud”

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Beyond Data: Why Decisioning Needs Document Intelligence

Beyond Data:
Why Decisioning Needs Document Intelligence

Financial services providers now have access to more data than at any point in the industry’s history. Identity verification, fraud intelligence, credit data, sanctions screening, behavioral analytics and open banking have all become standard components of a modern decisioning strategy. Platforms like Provenir have made it possible to bring these sources together into a single, governed decisioning environment, replacing fragmented tools with consistent, auditable execution across the customer lifecycle.

One challenge has remained constant through all of this progress: many of the decisions that matter most still depend on documents.

Onboarding a new customer, verifying affordability, assessing source of funds, satisfying a regulatory obligation — each of these still relies on bank statements, payslips, proof of address, tax records, company filings and dozens of other forms of evidence. These documents carry essential information, and they remain one of the hardest sources of data to validate accurately at scale.

That gap points to a broader shift underway across the industry. Effective decisioning is no longer only a question of what data an institution can access. It is a question of how much confidence that institution can place in the evidence behind every decision.

Structured data provides insight. Documents provide evidence.

Modern decisioning platforms are built to aggregate structured information well. They retrieve identity records, calculate risk scores, assess affordability and combine multiple data providers into a single workflow, giving institutions the orchestration needed to automate complex decisions while keeping governance intact.

Documents present a different kind of problem. They vary in format, quality and completeness, and much of what they contain cannot simply be extracted into predefined fields. Determining whether a document is internally consistent, whether it aligns with other evidence the customer has provided, whether it shows signs of alteration, and whether external public records support what it claims all requires interpretation, not extraction. That interpretation is where document intelligence becomes necessary.

The missing layer in decisioning

Document intelligence is not a replacement for decision orchestration. It strengthens it, by improving the quality of the evidence entering the decision-making process in the first place. Rather than simply pulling data out of a document, AI-powered document processing analyzes its content, flags inconsistencies, detects signs of manipulation and validates the information against trusted external sources.

This shifts the work from document collection to document understanding, giving institutions a more complete view of customer identity and risk. The outcome is stronger fraud detection, tighter compliance and greater confidence in automated decisions, without adding friction for genuine customers.

Why complementary technologies matter

As institutions modernize their technology stacks, the strongest strategies are built on connected ecosystems rather than standalone tools. A governed decisioning environment provides the framework for bringing multiple sources of intelligence together into one consistent workflow. Specialist technologies then contribute depth in their own domain, whether that domain is identity verification, fraud prevention, credit intelligence or document analysis.

This is what allows institutions to adopt best-in-class capabilities in each area without giving up flexibility or control. Instead of asking a single technology to solve every problem, an institution can assemble an ecosystem in which each solution adds distinct value while reinforcing the overall decision.

Bringing document intelligence into the Provenir ecosystem

The addition of eyeDP to the Provenir Data Marketplace is a direct example of this approach in practice. Through the Marketplace, institutions can now access eyeDP’s document intelligence capabilities directly within their existing Provenir workflows, putting document verification alongside identity, fraud and credit data as another governed input into the decision.

eyeDP analyzes documents across common formats, including PDFs, JPEGs and screenshots. Beyond extraction, it identifies discrepancies, flags potential fraud and cross-references document content against trusted public data sources, giving institutions greater confidence in the evidence behind every customer decision.

For institutions operating in regulated environments, the practical impact is direct: faster and more consistent onboarding, earlier identification of fraud risk, stronger compliance processes and less manual document review, all without giving up oversight.

The evidence behind every decision

The next stage of digital decisioning will not be defined by a single technology. It will be shaped by connected ecosystems in which specialist capabilities work together to improve both efficiency and confidence.

Decision orchestration provides the structure. Data providers contribute insight. Document intelligence strengthens the evidence underneath the decision itself. Together, they move institutions beyond simply automating decisions and toward decisions they can stand behind.

As the demands placed on regulated businesses continue to grow, confidence will matter as much as speed. Combining governed decision orchestration with document intelligence gives institutions a stronger foundation for every decision that follows, and a clearer path to reducing fraud, strengthening compliance and delivering the kind of customer experience that regulated growth depends on.

eyeDP provides advanced AI-powered document intelligence to help organisations reduce fraud risk, improve data integrity, and accelerate onboarding.

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JessWhitehouse

Jess Whitehouse

Written By

Director of Customer Operations, eyeDP

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Provenir Experts Answer Frequently Asked Questions

1. Regarding the 1st party fraud problem, there are fraud losses in the bad debt P&L, usage is monitored by the FMS, applications are handled by Credit risk, and nobody generally owns first-party fraud. Concretely, what type of solution can fix an organizational problem? Software doesn’t change reporting lines…
it is right that software alone doesn’t fix org charts, but the silo persists because fraud and credit run on separate systems with separate data. When application fraud scoring, credit decisioning, and intent-to-pay signals run in one orchestrated decision flow, you can finally tag an account as first-party fraud risk at origination and pass that flag downstream into collections strategy. The output, in addition to delivering a decline/approve, can be a shared risk label both teams act on. Several of our clients started exactly there: a joint fraud-credit decision workflow, before touching any reporting line.
2. By the time we detect a fraud, the handset is often already shipped. What new signal do you suggest to use, and at what latency?
The honest answer is: probably no single signal you don’t have yet. The gap is combining them in real time at the decision point : device fingerprint change, behavioral velocity, network signals via CAMARA/Open Gateway APIs… most operators have access to these, but they sit in different tools and never converge before the order is approved. We believe orchestrating those calls in a waterfall within the transaction, milliseconds, not batch, is the right approach.
3. We see fraud-as-a-service kits iterating daily, but my rule team takes up to 3 weeks to deploy a change through IT or requires a change request to our vendor. Every vendor says “AI fights AI”, but can you concretely explain how to better manage time-to-deploy for a new model or rule, and who needs to be in charge?
Fair challenge, and it’s the right metric to buy on. In our platform the fraud team owns the decision logic: low-code, so a rule change or a champion/challenger test is deployed by your analysts in hours, outside usual IT release cycles. On the model side, you can drop in a retrained model alongside the live one, route 10% of traffic, and compare before switching. The point isn’t that our AI is smarter than theirs, but very design of the solution makes the iteration loop become shorter, which is the only durable advantage.
4. We get blamed for fraud losses as well as for abandoned carts. Can you share real numbers that back the frictionless security headline? Referral rate, false positive reduction… and how do you also measure the revenue side?
We’d never quote a universal number, because is primarily depends on the baseline referral rate. What matters is the mechanism. A risk-based waterfall, where low-risk applicants pass on cheap passive checks; data costs and friction are only escalated for the ambiguous middle. That alone typically collapses the manual review queue, because most referrals today are caused by blunt, one-size-fits-all rules. And because the decisioning and the data are in one place, we build the conversion dashboard next to the fraud dashboard. And our simulation capability makes it easy to assess instantly the impacts on both conversion and loss. That dual KPI view is, frankly, how fraud managers can better defend their budget.
5. We’ve got a 15-year-old FMS that’s excellent at IRSF, but useless at onboarding, plus a credit engine, plus a KYC vendor, plus device intelligence. You’re proposing to be tool number five. That’s yet another integration project in our IT backlog. All that for just orchestration. Realistically, when could we expect decisions in Production?
Your 5th tool objection would be legitimate if we were another point solution. Although we explained how powerful our proprietary Fraud block is, our platform sits as the decision layer that calls your existing four vendors through pre-built integrations from our data marketplace, so the business case is consolidating the decision, not replacing the tools. Typical first use case: say, online subscription with device financing. It goes live in weeks because there’s no rip-and-replace: your FMS keeps doing IRSF, we handle the onboarding decision it was never designed for. And over time you get leverage on those four contracts, because you can swap a data provider in the waterfall without touching the journey.
6. What innovations are you seeing across the eco system to combat this?

The biggest innovation is what could be called Open Telco: GSMA Open Gateway and CAMARA APIs turning network intelligence into usable fraud signals. APIs such as SIM Swap, Number Verification, Device Swap, KYC Match or Number Recycling help detect account takeover, fake onboarding, mule activity and social-engineering risks in real time.

But these signals are not a standalone answer. They become powerful when combined with device intelligence, behavioural analytics, graph analysis, AI-assisted investigation and dynamic step-up controls. The real innovation is orchestration: using better ecosystem signals to make faster, proportionate and explainable fraud decisions.

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