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BLOG: Shaping the Future of Decisioning

Shaping the Future of Decisioning: How These Leading Financial Services Providers are Making Bold Moves to Win Big with AI

The use of artificial intelligence (AI) has changed the entire world, in both big and small ways. Financial services is now increasingly looking to AI when it comes to risk decisioning – everything from whether to approve a loan application or increase a credit limit to fundamental decisions on whether a ‘customer’ is a fraud or not. Whether you are looking to streamline credit evaluations or improve customer experiences, the results are clear – big wins happen when organizations are ready to make bold moves in their adoption of AI. Harnessing the power of AI allows you to achieve measurable gains in efficiency, accuracy, and agility – and shape the future of decisioning. We’re looking at ten financial services providers around the globe who are leveraging AI to transform their operations, mitigate risks, and deliver exceptional value to their customers.

commbank

Commonwealth Bank of Australia (CBA)

An Australian multinational bank, CBA is one of the leading banks in the region, serving more than 17 million customers. With a recent mammoth investment in advanced tech (the bank spends about $1 billion per year on growth-focused technology), CBA has integrated AI across various operations including fraud detection and customer service. They are using it to resolve 15,000 payment disputes lodged by customers every day (reducing call center waits by 40%), and in some cases have reduced the time it takes to approve small business loans to under ten minutes thanks to AI.

jpmorganchase

JPMorganChase

Serving millions of customers in over 100 global markets for more than 200 years, JPMorganChase has long been on the cutting-edge of using tech in its business. Now, the company is using an advanced AI system to automate key aspects of the loan approval process, using machine learning to analyze various data points to enhance the speed and accuracy of credit assessments. Overall, the company is focused on using AI for a variety of efficiencies across the business, with chief executive Jamie Dimon claiming AI tech could cut the working week to only 3 ½ days.

bank of america

Bank of America

One of the world’s leading financial institutions, Bank of America serves everyone from individuals and small businesses to massive corporations and governments with a full range of banking and investment products and services. Recently, it has invested over $3 billion in Generative AI capabilities to enhance operations, and its AI-powered fraud detection system has been able to reduce credit card fraud losses by 45% (which translated to an estimated $500 million saved in 2024 alone).

bmo

BMO

As part of Canada’s tightly controlled banking landscape, BMO is one of the country’s top financial institutions (and the 8th largest bank in North America by assets), offering 13 million customers a variety of products and services. BMO has been utilizing AI to improve report creation times and operational efficiency, recognizing streamlined processes with improvement to revenue and significant cost savings. The use of AI has been able to reduce manual effort on BMO’s equities team from more than four hours a day to less than one, freeing up time for more strategic tasks.

Schroders Capital

Schroders Capital

UK-based Schroders Capital is the private markets investment division of Schroders, with $97 billion in assets under management across private equity, private debt, and more. In 2024 they announced the launch of their Generative AI Investment Analyst (GAiiA) platform, aimed at improving accuracy and speeding up analysis of large volumes of data, and allowing their investment specialists to focus more strategically on delivering value to clients.

capital one

Capital One

Known for revolutionizing the credit card industry with data and tech, Capital One is one of the most recognized banking brands, serving over 100 million customers in a variety of locations. And now, they are also leading in AI adoption among large banks in the Americas and Europe. Their significant investments in AI help them understand customers’ needs and have greatly enhanced their decision-making processes. They are also using AI for real-time fraud prevention and detection, using advanced algorithms to handle evolving fraud threats and reduce false positives.

itau

Itaú Unibanco

As the largest bank in Brazil, Itau Unibanco has been at the forefront of digital transformation in the region, investing heavily in AI to enhance customer service and operational efficiency. In using AI, they have been able to personalize customer interactions, improve credit scoring, and enhance fraud detection and prevention, resulting in robust financial performance and their continued market dominance.

Santander

Santander Bank

One of the largest financial institutions globally, Santander Group features over 170 million customers in Europe and the Americas, 3.5 million shareholders, and over 200,000 employees. Faced with the threat of rising loan defaults, Santander has adopted a more proactive approach with the use of AI-powered predictive analytics. Using AI models that digest a combination of historical data and real-time account monitoring, they are able to identify and intervene earlier, offer tailored advice to customers, and optimize their resource allocation for improved efficiency.

dbs

DBS Bank

Based in Singapore, DBS Bank is a multinational organization, and one of the largest banks in Asia, with over 40,000 employees in 19 markets. Widely recognized for their digital transformation efforts, DBS Bank is using AI for credit risk assessment, personalized marketing, and enhanced customer service experiences through the use of AI-powered virtual assistants. With their AI-driven strategies, they have improved customer satisfaction and increased operational efficiency, contributing to their reputation as a market leader.

cimb

CIMB

Malaysia-headquartered CIMB is actively incorporating AI into its banking services, using advanced analytics and machine learning models for credit scoring, fraud detection, and chatbots for enhanced customer engagement. Thanks to AI, CIMB (the fifth largest banking group in ASEAN with over 26 million customers, and a world leader in Islamic finance) has been able to make more accurate credit assessments and improve fraud detection rates across a variety of business lines.

Whether you are looking for faster, more accurate credit assessment, the ability to better keep up with evolving fraud threats, or the capability to offer more personalized, tailored experiences for your customers, AI is what is going to get you there. The organizations highlighted here are just some of the companies leading the way, demonstrating how leveraging AI decisioning is a necessity for future-proofing your growth. With Provenir’s AI Decisioning Platform, financial services providers can leverage advanced analytics, machine learning, and real-time insights to make faster, more accurate decisions across the entire customer lifecycle. It can be daunting to think about implementing AI, but there are immediate steps you can take now to start taking advantage of the opportunities AI offers.

Ready to shape the future of decisioning with AI?

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News: Chartis Research Executive Brief Details Provenir ‘Best-in-Class’ Capabilities for Credit Risk and Fraud Mitigation

Chartis Research Executive Brief Details Provenir ‘Best-in-Class’ Capabilities for Credit Risk and Fraud Mitigation

With the convergence of credit and fraud as a business function, automation and advanced technologies are paramount for holistic decisioning at speed and scale

Parsippany, NJ – January 22, 2025 – As financial institutions endeavor to balance risk with opportunity across credit, fraud, and identity/compliance, a new executive brief from Chartis Research details the most crucial technology capabilities to address key and emerging credit decisioning use cases.

Organizations must verify identity quicker, detect fraud earlier, and make more accurate credit decisions overall. The Chartis Research brief outlines key requirements for “best-in-class” decisioning, including the application of Machine Learning and AI, automation in vital areas such as Know Your Customer (KYC), and real-time fraud alerts. The importance of cross-institutional data sharing and data-driven identity verification and scoring for real-time risk assessment and synthetic ID fraud detection are also emphasized as key capabilities.

Per Chartis Research analysts, Provenir, a global leader in AI Decisioning Software, provides best-in-class market-leading functionality across the board.

“Chartis considers Provenir to be a global leader in software and services, providing top-tier RegTech and risk products to financial institutions across the globe,” said Anish Shah, Research Director at Chartis Research. “Provenir exhibits best-in-class capabilities nearly across the board, with comprehensive solutions for credit risk decisioning, credit monitoring, credit risk management, credit portfolio management, identity verification and fraud and ID monitoring and management. The company’s adoption of such advanced technologies as AI and ML has enabled it to provide an industry leading automated workflow framework that addresses the market challenges around credit and fraud risks. It also provides a robust analytical framework that allows financial institutions to analyze data and make timely decisions in real time. The fact that Provenir delivers on both these fronts is distinctive.

“Due to the highly configurable nature of its platform, Provenir empowers clients across a range of industries, including payments, banking, digital banking, small and midsize enterprise (SME) lending, credit unions, FinTech, telecom, auto financing, buy now, pay later (BNPL), consumer lending, credit cards and embedded finance.”

“As the financial services landscape evolves, it is clear that combining credit and fraud management is no longer a choice but a necessity,” said Carol Hamilton, Chief Product Officer for Provenir. “Provenir’s AI Decisioning Platform empowers institutions globally to streamline operations, combat fraud, and drive better business outcomes. By leveraging cutting-edge AI and Machine Learning technologies, Provenir enables organizations to make smarter, faster, and more accurate decisions, driving success in an increasingly complex and regulated market.”

chartis

The full report, which details the convergence of credit and fraud, industry trends, and an overview of Provenir’s AI Decisioning Platform, can be downloaded here.

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Vendor Report: Chartis Research Names Provenir a Global Leader

Chartis Research Names Provenir a Global Leader

Credit and Fraud – A Holistic View in Risk Management
Chartis Research, which offers world-class tech research to map market trends and the vendor landscape in financial services, has named Provenir a global leader in software and services, providing top-tier risk products to financial services providers across the globe. In their latest vendor overview, they highlight how we’re shaping the future of credit and fraud risk management with cutting-edge tech, including AI/ML, data orchestration, and automation to better address the combined market needs around credit and fraud.
Discover how we can help you drive seamless onboarding, real-time decisioning, better fraud prevention, and holistic risk management.

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ADDITIONAL RESOURCES

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Infographic: How to Maximize Revenue for Telcos without Increasing Risk

INFOGRAPHIC

Navigating the High-Stakes World of Telco Decisioning

How to Maximize Revenue Without Risk

Increasing subscriber activations can be risky business for telcos. You need a way to grow your business while juggling intense competition, increased fraud, and high customer churn. You need data-driven, AI-powered decisioning solutions.

Read the infographic to see how the right decisioning technology can help your telco skip the risk and reap the revenue rewards throughout the entire subscriber lifecycle.

Want to learn more about how intelligent decisioning can elevate subscriber value and reduce losses?

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RESOURCE LIBRARY

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Adiante Recebíveis gains agility, flexibility and efficiency in risk decisioning with Provenir’s AI Solution

Case Study

Adiante Recebíveis gains agility, flexibility and efficiency in risk decisioning with Provenir’s AI Solution

Adiante Recebíveis is a credit fintech created in 2018 and part of the GCB Group. Operating in the Brazilian financial scenario, it helps companies of all sizes to anticipate receivables and optimize their accounts receivable.Specifically, it serves companies involved in installment sales that need immediate cash, without resorting
to loans.
Discover how Provenir’s Decisioning Platform can transform your business.

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News: Qorus NewTech

Qorus NewTech Friday: Provenir – Offering Banks Intelligent Decision-Making Solutions

How did Provenir begin, and what’s next for us? Our Chief Product Officer, Carol Hamilton, sat down with Qorus for a chat on what led to the creation of Provenir’s AI-powered risk decisioning platform, how we’ve evolved, and where we’re headed next. Read on for more info on how we’re expanding our capabilities in decision intelligence and how we’re helping financial services providers not only react to risks and opportunities, but better predict them.

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Offering Banks Intelligent Decision-Making Solutions

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Blog: Election Economics

Election Economics: How to Navigate Risk Decisioning in an Uncertain Political Landscape

How Political Outcomes Shape the Future of Lending and Financial Services
Elections are pivotal moments that shape the direction of the economy, often driving shifts that reverberate across industries, including financial services. The outcomes of national and regional elections will directly influence fiscal strategies, regulatory frameworks, and economic policies, which then impact interest rates, inflation, the employment landscape, and overall market stability. And of course, all of these factors are critically important to the world of financial services, where things like credit decisioning, fraud threats, risk management, and lending practices all depend quite heavily on the broader economic environment. Recent elections in the UK and Argentina have already demonstrated how shifts in political leadership drive significant economic policy changes, and of course, the highly contentious upcoming Presidential election in the US looms as a tipping point that will have influence across the globe. As these political events unfold, financial services providers need to remain agile, proactively adjusting to new realities to ensure stability (and profitability) amidst change.
Recent Elections and Economic Impact on Lending and Financial Services

Recent elections around the world have already triggered significant economic shifts, with far-reaching implications. In the UK General Elections in 2024, results have further shaped the ongoing Brexit process, influencing fiscal policies and regulatory frameworks that directly impact the financial industry. Uncertainty surrounding post-Brexit trade deals and regulatory realignment has already affected interest rates and inflation, creating tighter credit conditions for both consumers and businesses. And adjustments to the Bank of England’s interest rate policies or regulations governing financial institutions could further influence lending practices, with tighter borrowing conditions on the horizon for both individuals and small businesses.

In Argentina’s 2023 Presidential Election, a shift in leadership has brought about changes in economic strategy, particularly in the battle against soaring inflation. The new government’s attempts to control inflation and stabilize the economy are affecting the country’s monetary policy, leading to higher interest rates and tighter lending criteria. For financial institutions, this poses significant challenges, requiring lenders to quickly adjust their credit decisioning processes to accommodate economic instability. As inflation persists and the cost of borrowing rises, both consumer credit and business financing have become more difficult to secure, which further strains the economy.

The India General Elections earlier this year have also had effects on the fintech space. The results will influence regulatory policies surrounding fintech growth and digital finance, both of which are necessary for encouraging financial inclusion in underserved markets. Depending on the government’s support for these sectors, lending to traditionally underserved segments of the population could see either significant growth or stagnation. And changes in policy around digital finance could encourage new forms of lending, but they could also introduce more stringent regulations that will make access to credit much more challenging.

The 2024 US Presidential Election: A Global Ripple Effect

Of course top of mind these days, regardless of your location, is the upcoming US Presidential election. While it’s always something that has far-reaching effects, this year’s highly contentious ballot is poised to have sweeping global implications, on everything from global interest rates and inflation trends, to significant policy reforms on taxation, regulation, and lending practices. A key player in this process is the Federal Reserve, which closely monitors election outcomes and adjusts interest rates accordingly. If the newly-elected government pushes for changes in fiscal measures, the Federal Reserve’s response could shape borrowing costs, which in turn improves or challenges access to credit. For lenders and financial services providers, these shifts showcase how important it is to remain agile in the face of uncertain regulatory reforms and fluctuating market conditions. The global financial system will be watching closely as the election unfolds – because no matter who wins, there is bound to be significant changes that will reshape lending dynamics in the US and beyond.

Election-Driven Economic Currents: Navigating Interest Rates, Inflation, and Risk Decisioning

Election outcomes can cause shifts in all sectors of the economy, but some areas in particular directly impact lending and risk decisioning. One of the most immediate effects is on interest rates, which are often adjusted based on fiscal policies introduced post-election. As interest rates fluctuate, lenders have to reassess risk profiles and adjust their credit and risk decisioning processes to account for any potential volatility in repayment abilities of their customers. Inflation control is also directly linked to post-election economic strategies. Any policies that either stimulate or dampen the economy can lead to varying levels of inflation – which affects everything from consumer purchasing power and household debt to business investments and the stock market. Inflation can also erode creditworthiness, with rising prices and an increased cost of living making it harder for both individuals and companies to manage their debt obligations. This means that lenders are then faced with the challenge of adjusting lending practices to maintain profitability while managing increasing risks in their customer base (which requires systems and solutions that enable flexibility in decisioning processes).

The outcome of any election also influences overall creditworthiness as economic conditions shift in response. Changes in the employment rate, business investments, interest rates, and fiscal stability all contribute to changes in credit and risk profiles. This is where a more dynamic approach to risk assessment is critical, with the ability to leverage intelligent, proactive risk decisioning solutions. Using advanced decisioning technology and data analytics allows financial services providers to adapt easily, identifying risks earlier and making more informed decisions. This proactive approach enables lenders to protect their profitability and lending portfolios while still serving the needs of customers effectively.

Ahead of the Curve: How Advanced Risk Decisioning Solutions Mitigate Volatility

With elections comes uncertainty. And when there’s uncertainty, financial services providers need to proactively navigate shifting risk. Advanced risk decisioning solutions play a key role in helping you better predict (and respond to) risk, by leveraging real-time data and AI-driven analytics to identify emerging trends earlier and make smarter, faster risk decisions. Rather than simply reacting to sudden market fluctuations, proactive decisioning allows you to better predict future scenarios, preparing for possible fluctuations in interest rates, inflation, credit conditions, ability to repay, etc. Remaining agile and competitive is key to staying ahead of any uncertainty in the economy – election-driven or otherwise.

Holistic risk decisioning solutions also ensure a smoother onboarding process, with the ability to more accurately assess creditworthiness, even among rapidly changing market conditions. AI-powered decisioning software and solutions allows you to access and integrate vast amounts of data (everything from economic indicators and market trends to individual financial behavior), giving you a more accurate (and nuanced) view of a customer’s unique risk profile. Too often when economic conditions are volatile, the inclination is to be overly cautious. But that can stifle your business growth. With more proactive, agile decisioning, your lending portfolio remains stable (and profitable) even when external conditions aren’t.

Fraud prevention also becomes a key focus. During periods of political and economic uncertainty, fraud attempts often surge. With a holistic, data-driven approach to your risk decisioning, advanced algorithms and embedded intelligence can better detect unusual patterns and behaviors that signal fraudulent activity. Integrating fraud detection directly into the risk decisioning process allows you to greatly reduce losses, ensuring your operations remain secure, compliant, and resilient even among the unpredictability of major election upheaval.

Beyond onboarding, there is also the issue of managing ongoing customer relationships and maximizing value across the lifecycle. Ongoing account management is particularly important during periods of economic uncertainty. Advanced risk decisioning solutions empowers you to continuously, proactively monitor customer profiles and make adjustments easily. A flexible solution allows you to adjust credit limits and lending terms in real time as economic factors like inflation, interest rates, and consumer behavior evolve. Using AI-driven tools to track changes in individuals as well as broader market trends allows you to proactively mitigate risk, reducing the likelihood of defaults while maintaining a positive customer experience through personalized, flexible financial products and services.

Despite proactive, agile efforts to effectively manage your risk, post-election downturns are common, leading to increases in default rates and placing added pressure on collections and recovery strategies. Sophisticated (and more productive) collections treatment strategies are made possible with intelligent data and decisioning solutions. Leveraging advanced risk decisioning software allows you to segment delinquent accounts based on risk profiles, prioritize collections efforts, determine the best communications channels, and tailor recovery efforts to individual borrower profiles. Best of all, it allows you to anticipate defaults before they happen by closely analyzing customer behavior and economic trends to forecast likelihood of repayment, enabling you to approach debt recovery proactively and strategically. A more proactive approach not only helps to mitigate losses, but also supports a much more empathetic and effective recovery process, ensuring long-term management of your customer relationships.

Preparing for Election-Driven Economic Shifts in Financial Services

Intelligent risk decisioning solutions are key to staying ahead of post-election shifts. By incorporating AI and advanced data analytics in one holistic platform, these decisioning solutions enable you to:

  • Forecast and proactively mitigate potential risks
  • Make data-driven lending decisions
  • Improve onboarding processes
  • Reduce customer friction
  • Manage customer risks and relationships across the lifecycle
  • Detect and prevent fraud
  • Prioritize collections efforts
  • Adjust lending practices with ease
  • Continuously monitor the economic environment

Financial services providers that adopt forward-looking, proactive strategies (and which are armed with the right technology) will prove more resilient, positioning themselves for sustainable growth even in the face of political and economic change. Are you ready?

Discover how Provenir’s single decisioning platform offers you stability across the customer lifecycle.

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Provenir’s Flexible Risk Management Platform Empowers New Lender with Automated, Accurate Decisioning

Case Study

Provenir’s Flexible Risk Management Platform Empowers New Lender with Automated, Accurate Decisioning

Quick Finans, a newly established financial services company in Turkey, was looking to offer innovative and integrated credit and insurance solutions. With the adoption of Provenir’s risk decisioning platform, they are able to manage risk more effectively, adapt to new technologies easily, and improve automation efforts while reducing costs. Discover how in our case study.
Discover how Provenir’s Decisioning Platform can transform your business.

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Infographic: Unlocking the Embedded Finance Advantage

Infographic

Unlocking the Embedded Finance Advantage
How to Harness Embedded Finance for Enhanced Customer Experiences
Are you continuously seeking strategies to help you retain your current customers and grow your business? One approach to consider is embedded finance, which seamlessly integrates financial services (including payments, lending, insurance, and investments) into everyday non-financial platforms used regularly by your customers and prospects.
Read on to discover how to leverage the flexibility of embedded finance in order to:
  • Make your services more accessible and convenient
  • Greatly enhance customer experiences
  • Improve retention of your existing customers
  • Open up new avenues for cross-selling/upselling services
  • Grow your business
Find out more information on embedded finance and how it’s changing customer experiences.

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ADDITIONAL RESOURCES

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Provenir for Embedded Finance

Provenir for Embedded Finance

Maximize Value Through Seamless Financial Services Integration
Integrating financial services into non-financial platforms is expected in today’s digital marketplace. But success in embedded finance requires automated decisioning technology powered by real-time data and intelligence, allowing you to remain agile and responsive while providing simple, straightforward financing experiences. Provenir’s AI-Powered Decisioning Platform enables intelligent, dynamic, instant decisioning for credit and fraud in real-time, across the entire customer lifecycle.
Want more info on how Provenir enables fast, accurate decisions for embedded finance?

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ADDITIONAL RESOURCES

fraud alert
Webinar ::

Stop Fraudsters in Their Tracks – Bef...

Stop Fraudsters in Their Tracks – Before They Strike Watch ...
Enabling Responsible Growth and Customer Trust in Malaysia’s Digital Lending Landscape through Data-Driven Insights
Event ::

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ProvenirNext Roundtable Enabling Responsible Growth and Customer Trust in Malaysia’s ...
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Webinar ::

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On-Demand Webinar Rethinking Fraud Prevention in the Middle East & ...
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Blog ::

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A solution needs to bridge the gap left by primary ...
Kuala-Lumpur
Event ::

Empowering Digital Finance Through AI...

Join Provenir at The Digital Banker’s premier event in Kuala ...
Bai news
News ::

Beyond Detection: An AI-Powered Appro...

Beyond Detection: An AI-Powered Approach to Proactive Fraud Prevention Financial ...
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Roundtable & Cocktail Hour Enhancing Customer Lifetime Value and Trust ...
provenir and atom bank
News ::

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