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Industry: Loan Origination

Proactively Identify Borrowers Most Likely to Respond

DATA SHEET

Proactively Identify Borrowers
Most Likely to Respond

What if you could proactively identify and target qualified account holders?

Imagine spending tens of thousands of dollars on a direct mail campaign to your customer base, only to find that half of your audience received an offer that’s not a good fit, or worse is entirely irrelevant to them. With Provenir, you can automate pre-qualification campaigns based on real consumer data to make the most out of your marketing dollars. Identify which of your customers meet your institution’s lending criteria and are most likely to buy the product you’re offering, then send personalized pre-approved offers to those customers. And, when it’s time for renewal, let Provenir automate the renewal process to keep those customers around for the long-haul.

With Provenir for Cross-sell & Upsell Opportunities, you’re proactively staying top of mind with those customers who might otherwise be shopping around with competing lenders.

Provenir Risk Decisioning Platform Key Capabilities

  • Simplify data gathering using pre-built, configurable integration adapters to capture data from structured and unstructured sources.
  • Operationalize your risk models developed in industry-standard analytics tools in minutes and without any coding.
  • Streamline every step with end-to-end process orchestration.
  • Let business users design, test, deploy and change marketing processes with code-free visual configuration tools.
  • Accelerate deployment with Provenir, which offers a highly secure cloud computing environment.

Accelerate Revenue with Targeted Cross-Selling and Upselling

Too often, cross-selling and upselling initiatives deliver generic offers without regard to the customer or the suitability of the recommended product or service, leading to excess marketing costs, poor acceptance rates and higher risk.

With Provenir, you can implement dynamic cross-selling and upselling strategies that directly address each individual’s interests. Provenir’s risk decisioning engine can leverage your customer data and risk analytics to generate personalized recommendations in real time. Drive more sales during onboarding and servicing engagements with additional buying opportunities that are appropriate to the customer and calibrated to the customer’s risk level.

Proactively Retain Customers

Knowing when a customer is coming to the end of a contract can be a great opportunity to increase retention. Companies need an efficient way to proactively identify when retention efforts should be made and what those efforts should be.

With Provenir, you can simplify that renewals process. Combining Provenir’s business-friendly integration capabilities with its rules-driven decisioning and workflow, you can quickly establish assessment criteria and automate the renewal process. Provenir makes it easy to know when customers are coming up for renewal and how their circumstances may have changed to make offers that retain customers at the right level of risk.

Maximize the Value of Marketing Campaigns

Gaining new customers can be costly with one-size-fits-all campaigns that result in low response rates. Provenir can help you identify the right audience by pre-scoring prospects using information you have through public records for your marketing campaigns. Provenir’s pre-built, quickly configured adapters let you tap into the growing volume of publicly available information about potential customers, such as websites and social media. Using Provenir’s risk decisioning capabilities, you can match prospects to offers that are best aligned to their needs and risk levels. Easy integration with your campaign management system means you can use this insight to deliver highly targeted campaigns that yield more customers and more sales.

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The Ultimate Guide to Faster Merchant Onboarding

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Digital Loan Origination: Capturing Customers’ Hearts (And Wallets)

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Digital Loan Origination:
Capturing Customers’ Hearts
(And Wallets)

Challenge the Lending Status Quo

A wave of technologically savvy, specialized, and customer centric challengers are out to disrupt the banking value chain. These contenders, often dubbed Challenger Banks, are new, agile, and they are capturing hearts in a space that is marked by consumer cynicism.

Download this white paper to see why Challenger Banks are outscoring traditional banks when it comes to reputation and trust. We will explore the segment’s approach to digital loan origination from the following perspectives:

  • Product
  • Service
  • Customer Proposition

“Our entire approach is built on simplifying banking. One of the ways we do this is by making the customer experience fast and effortless; from the initial onboarding process through to every subsequent Interaction.”

Robert Berg, CEO, Instabank


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Redesigning Loan Origination with Microservices

ON-DEMAND WEBINAR

Redesigning Loan Origination
With Microservices

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Considering a Microservices Architecture for Your Loan Origination App?

This 30-minute, on-demand webinar outlines the basics of microservices in financial technology and shows just how easy it is to turn your scorecards, risk models, and other components into services for use in a loan origination and decisioning process.

You’ll see:

  • An introduction to microservices
  • How to expose a risk model as a microservice


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The 2020 Digitization Journey: Refocusing Your Customer Treatment Strategy Post-COVID-19

ON-DEMAND WEBINAR

The 2020 Digitization Journey:
Refocusing Your Customer Treatment Strategy Post-Covid-19

Book a Meeting

Your business entered 2020 with a clear roadmap, a plan to take you to your chosen goal by the end of the year. However, those plans were made in a world that looked very different than today.

From economic uncertainty to rapidly changing consumer behavior, financial services organizations are under more pressure than ever to create user-friendly experiences that are accessible from anywhere.

In this live virtual panel industry leaders from Informa Financial Intelligence, Capital One, and TMX Financial Services explore the subject: In a world post Covid-19 is your business roadmap still relevant?

Watch the recording of this live knowledge-sharing event to hear the panelists discuss:

  • Key factors that impact your revised 2020 roadmap
  • Should your priorities change
  • Selecting the right destination and goals for today’s world
  • Evolving digitization priorities
  • Accelerating the digital journey

    Speakers:

    • Brendan Deakin

      VP Sales, Provenir

    • Rutger Van Faassen

      VP of Consumer Lending, Informa Financial Intelligence

    • Jessica Liu

      Product Strategy & Analytics, Product Growth, Capital One

    • Jonathan Klingler

      Sr. Director, Credit Risk Strategy, TMX Finance


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    Accelerate Your Loan Origination Processes from Start to Finish

    GUIDE

    Accelerate Your Loan Origination
     Processes from Start to Finish

    It’s not easy balancing customer demands for fast response with the need to reduce time, costs and risks associated with each credit and lending approval. Too often, manual origination and risk decisioning processes drive up time, costs and inconsistency.

    Provenir delivers a unified solution for automating credit and loan origination. From simple credit requests to complex loans requiring extensive due diligence, Provenir orchestrates the origination lifecycle from end to end. With Provenir, you can make the right decisions and make them faster to deliver outstanding customer experiences, shorten time to revenue and minimize risk.

    Provenir for Loan Origination orchestrates and automates the entire origination lifecycle

    orkflow Management Software | Provenir

    Simplify the Application Process

    • Industry-standard web technology makes it easy to configure a user interface suited to your exact business needs.
    • Multi-currency and multi-language support ensure users in different countries can work in their native languages and currencies.
    • Multi-channel support lets customers submit credit and lending applications over any channel and device including the Web, mobile phones and tablets.

    Streamline Data Enrichment

    Operationalize Your Analytics

    • Easy integration allows any type of model developed in industry-standard analytics tools, including SAS, R and Excel, to be operationalized in automated decisioning processes.
    • Wizards import a model, map and validate data within a decisioning process in minutes and without any coding.

    Speed Up Risk Analytics and Decisioning

    • Straight-through processing enables instant decisioning for simple credit and lending requests, including document generation.
    • Automated terms of business and pricing recommend the specific conditions for each customer and credit/loan request.
    • Rules-driven decisioning identifies exceptions, determines when manual intervention is required, recommends the next best action and routes the application to the appropriate underwriter.
    • Champion/challenger testing uses live data to test and determine the validity of alternative decisioning strategies before they are deployed.

    Streamline Closure

    • Configurable adapters support quick integration to core banking systems to complete the origination lifecycle.

    Also, read:

    Download the PDF Version

    Accelerate Your Loan Origination Processes

    Read the Blog


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    The ‘under banked’ foreigners are an untapped customer base for lenders in the US

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    The ‘Under Banked’ Foreigners
    are an Untapped Customer Base for Lenders in the US

    In 2015, the U.S. Department of State issued 477,780 temporary work visas to foreign nationals

    These people represent 0.3 percent of the U.S. labor force and are a largely untapped customer base for U.S. businesses. Why? They do not have traditional credit history established in the U.S. and so businesses are not comfortable taking on the risk of their business. When I moved from Australia four years ago on a work visa, I could not even get a cell phone contract.

    I approached multiple phone providers and they all told me the same thing. That I did not have enough of a credit history to merit a long term phone contract with their company. This is because most companies – not just phone providers – use traditional databases and resources like the FICO score to determine the creditworthiness of an individual.

    FICO scores are a purely U.S. based metric and so, while I own property in Australia and hold a job in the U.S., I was requisitioned to a month to month plan on a lesser phone carrier. This month to month plan has allowed me to build my “financial reputation” and one day I hope to graduate to a regular cell phone plan within the U.S.

    My new credit reputation will then also give banks the confidence to one day give me a business, home or auto loan. But it will have taken them over two and a half years to do so. In the meantime, my phone carrier and other traditional lenders have lost out on millions of dollars on potential long term contracts with me and thousands of other “under banked” foreign nationals.

    As financial tides turn around the globe and the makeup of the U.S. workforce continues to diversify, many alternative and P2P lenders are realizing that relying on the limited data of a FICO score to provide a credible risk assessment of a potential customer is no longer viable. Casting a wider net to incorporate data from international bureaus and an individual’s social media profile can provide a better risk profile for customers who come from overseas, so that both customers and businesses can benefit in a more positive way.


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