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What will digital transformation look like in 2024?

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What will digital transformation look like in 2024?

In this exclusive Fintech Magazine interview, Frode Berg, Managing Director for EMEA at Provenir, outlines his expectations for 2024 when it comes to digital transformation in the financial services sector and how much he believes Gen AI will impact the industry.

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2024 Global Risk Decisioning Survey: North America Special Edition

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2024 Global Risk Decisioning Survey:
North America Special Edition

What’s top of mind for financial services providers heading into 2024?

Provenir surveyed more than 300 decision makers from a variety of financial services providers and fintechs around the globe in order to understand their:

  • Risk decisioning challenges
  • Customer management priorities
  • Confidence in the accuracy and flexibility of their risk models and anti-fraud measures

This special North America edition includes 2024 opportunities for providers in the region from Provenir’s Executive Vice President of North America, Kathy Stares. She covers:

  • Widespread adoption of AI
  • Democratizing data
  • Digital payment evolution

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Why Customer Retention is Now the Most Important Battle

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Why Customer Retention
is Now the Most Important Battle

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For decades, customer acquisition and onboarding have been the primary focus of banks’ investments.

This made perfect sense. Competition for prime banking customers was fierce, and banks spent a lot of money trying to capture their business. When fintech came on the scene, banks rightly concluded that investments in digital account opening were critical for fending off these new competitors and maintaining their market share, especially with Millennial and Gen Z customers.

It made perfect sense … until it didn’t.

The nature of competition in financial services has changed. The digitization of banking products, the emergence of lead aggregators, and, most importantly, open banking have made it easier for bank customers to shop around and to switch financial service providers than it has ever been.

Today, the biggest challenge facing banks isn’t how to acquire new customers. It’s how to retain the valuable customers that they already have.

In this webinar, Alex Johnson (Founder, Fintech Takes) and Kathy Mitchell-Stares (EVP North America, Provenir) will:

  • Explain why customer management has traditionally been underinvested in by banks and the implications of this underinvestment in today’s financial services ecosystem.
  • Explore how open banking and other fintech innovations have fundamentally altered the competitive dynamics within financial services and placed a premium on customer retention.
  • Provide actionable advice for how banks can improve their customer management decisions and business processes in order to strengthen their most important customer relationships and turn customer retention into a superpower.

Speakers:

  • Alex Johnson

    Founder, Fintech Takes

  • Kathy Stares

    EVP North America, Provenir


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Top 10 Banking Trends and Challenges in 2024

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Top 10 Banking Trends and Challenges in 2024

What to watch for in the year ahead

As we make the leap into a new year, the banking sector continues its transformation. From evolving lending practices to new competition, and changing fraud risks and compliance needs, banks are constantly adapting to a shifting landscape. We’re looking ahead to 10 trends and challenges to watch for in the coming year. 

  1. Increased Regulatory Scrutiny: With global financial regulations becoming more stringent, banks will also face increased compliance demands. Effectively adhering to these evolving regulations, especially in areas like Anti-Money Laundering (AML) and Know Your Customer (KYC), remains a top priority.
  2. AI and Machine Learning in Fraud Detection: Artificial Intelligence (AI) and Machine Learning (ML) are becoming indispensable in fraud screening. Banks who are able to successfully leverage these technologies can better anticipate and mitigate fraud risks.
  3. Changing Landscape of Lending: The lending market is constantly shifting, with new types of financial services regularly emerging, including things like Banking as a Service (BaaS) and peer-to-peer lending platforms gaining traction. According to Acumen, the global P2P lending market size is set to grow to over $800 Billion USD by 2030, with a CAGR of 29.1%. 
  4. Digital Banking Adoption: Digital banking is no longer a luxury but a necessity. Over 90% of consumers view digital banking as an important factor in their choice of bank. Convenience, lower fees, ease-of-access and use, streamlining all of your financial services – the advantages are practically endless.
  5. Onboarding Innovations: Streamlining customer and merchant onboarding processes is crucial. Integrating advanced technologies (for example, biometric verification) can significantly reduce onboarding time and reduce friction in the customer experience.
  6. Data-Driven Decisions and Hyper-Personalization: Personalized banking services are becoming a key differentiator. “According to a study by McKinsey & Company, banks that successfully use customer analytics to improve customer experience can increase their customer satisfaction scores by 20% and their revenues by 15%.” Using advanced data analytics and a wider variety of data sources integrated into credit decisioning also enables more accurate risk assessment and the ability to (safely) say yes to more customers. 
  7. Sustainable and Ethical Banking Practices: Sustainability and ethical practices are increasingly influencing consumer choices. Banks adopting green policies and transparent operations are likely to gain customer trust and loyalty.
  8. Effective Collections Strategies: With economic uncertainties, effective collections strategies are vital. Employing empathetic and customer-centric approaches in collections can improve recovery rates and customer relationships, and using a holistic risk decisioning solution can help you identify the best treatment strategies and most effective communication channels. But it can also help your pre-collections strategy, with embedded intelligence enabling you to be proactive in predicting potential defaults and minimizing loss.
  9. Emergence of New Competitors: The banking sector is witnessing the continued growth of non-traditional players like fintechs and tech giants. Banks need to innovate continuously (and explore more inventive partnerships) to stay competitive in this evolving market.
  10.  The Continued Rise of Buy Now, Pay Later: Last but certainly not least, our favorite industry-disruptor, BNPL, comes to play. While widely popular because of its simplicity and convenience, BNPL is also a way to tap into some of the more underserved market segments. Banks that can integrate BNPL into existing banking services can help ensure a more comprehensive (and competitive) financial solution to customers – and enable penetration into a wider customer base.  

2024 could be a pivotal junction for the banking industry – and the financial services industry as a whole –  where embracing change and innovating risk management strategies will be key to staying relevant and successful. Understanding these trends and adapting to the challenges at hand will be crucial for banks to thrive in this dynamic landscape.

Check out our 2024 Global Risk Decisioning Survey.

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Divorce, Data, Disruption: Oh My!

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Divorce, Data, Disruption:
Oh My!

Divorcing your bank, debunking long-standing myths, advancing emerging tech, and approaching data ethically…

What do these topics all have in common? They’re innovative ideas our thought leaders have shared with us in our very first season of The Disruptor Sessions.

We’ve loved having fascinating conversations with our brilliant guests, so for our final episode of 2023, we’re looking back at some of the hot topics we couldn’t stop talking about. Tune in for global insights on financial inclusion, artificial intelligence, alternative data and open banking, and – our bread and butter – innovation across financial services. 

We hope you’ve enjoyed season 1 and we can’t wait to see you again next year for season 2!

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Tune into our Podcast on Apple or Spotify by clicking the icons below.

Apple Podcast

Spotify Podcast

The Panelists:

  • Aaron Webster

    SoFi’s Aaron Webster Wants to Make It Easier to Divorce Your Bank

    What’s SoFi’s secret to differentiation in a crowded fintech ecosystem? Where should we look to find the next big disruption for American financial services? North America host Kathy Stares sits down with SoFi’s Chief Risk Officer, Aaron Webster, to answer these questions and more in our very first episode of The Disruptor Sessions.

  • Nidhi Verma

    TransUnion’s Nidhi Verma Introduces the New Kids on the (Credit) Block

    Though they used to be invisible, today they might be the future of the credit market. On this episode of The Disruptor Sessions, we’re exploring the new-to-credit (NTC) population. Though they used to be invisible, today they might be the future of the credit market.

    North America host Kathy Stares (Provenir’s EVP, Americas) and TransUnion’s VP of International Research and Consulting, Nidhi Verma, discuss the immense opportunities in engaging this powerful group. Drawing from TU’s recent report on NTCs, they debunk the myths around risk, define the business case for financial inclusion, and develop a vision of what the future of financial inclusion could look like globally.

  • Kike Fashola & Ceci López

    Carbon’s Ceci López and Kike Fashola Are Banking on Nigerian Fintech Innovation

    These risk leaders are disrupting the status quo across Africa’s fintech landscape. In our first MEA-focused episode, host Adrian Pillay sits down with digital bank Carbon’s Ceci López (Head of Decisioning) and Kike Fashola (Chief Risk Officer) to take a look at the relationship between risk and reward and the future of fintech in Nigeria.

    They dig into topics like using data science to support innovation, how to drive adoption of emerging tech in an emerging market, and some of the implications we may not always think of when we talk about AI in risk management.

  • Costin Mincovici

    tbi Bank’s Costin Mincovici Wants to See More ‘Aha’ Moments in Digital Banking

    Costin Mincovici, tbi Bank’s Chief Credit Officer, is a risk leader that likes to say yes. Yes to mobile-first financial services, yes to digital banking disruption, and yes to multi-country risk strategies that offer the accessible experiences that can make or break a provider.

    He shares his insights with our EMEA host and Provenir’s regional leader, Frode Berg. They explore everything from the ethical implications of data usage, to market approaches that protect the interests of both the customer and bank, to the “aha” moments Costin hopes to see more of across fintech.

  • Aaron Webster

    SoFi’s Aaron Webster Wants to Make It Easier to Divorce Your Bank

    What’s SoFi’s secret to differentiation in a crowded fintech ecosystem? Where should we look to find the next big disruption for American financial services? North America host Kathy Stares sits down with SoFi’s Chief Risk Officer, Aaron Webster, to answer these questions and more in our very first episode of The Disruptor Sessions.

  • Nidhi Verma

    TransUnion’s Nidhi Verma Introduces the New Kids on the (Credit) Block

    Though they used to be invisible, today they might be the future of the credit market. On this episode of The Disruptor Sessions, we’re exploring the new-to-credit (NTC) population. Though they used to be invisible, today they might be the future of the credit market.

    North America host Kathy Stares (Provenir’s EVP, Americas) and TransUnion’s VP of International Research and Consulting, Nidhi Verma, discuss the immense opportunities in engaging this powerful group. Drawing from TU’s recent report on NTCs, they debunk the myths around risk, define the business case for financial inclusion, and develop a vision of what the future of financial inclusion could look like globally.

    Kike is a graduate of Covenant University, where she majored in Industrial Mathematics.

    Kike is a positive and proactive individual who is always looking for ways to improve. She is not afraid to challenge the status quo and is always looking for the silver lining.

  • Kike Fashola & Ceci López

    Carbon’s Ceci López and Kike Fashola Are Banking on Nigerian Fintech Innovation

    These risk leaders are disrupting the status quo across Africa’s fintech landscape. In our first MEA-focused episode, host Adrian Pillay sits down with digital bank Carbon’s Ceci López (Head of Decisioning) and Kike Fashola (Chief Risk Officer) to take a look at the relationship between risk and reward and the future of fintech in Nigeria.

    They dig into topics like using data science to support innovation, how to drive adoption of emerging tech in an emerging market, and some of the implications we may not always think of when we talk about AI in risk management.

    He has held various leadership roles at leading Credit Risk companies such as TransUnion, Dun & Bradstreet, Experian and FICO. He is Vice President of Sales at Provenir, and is responsible for its business in Middle East and Africa.

  • Costin Mincovici

    tbi Bank’s Costin Mincovici Wants to See More ‘Aha’ Moments in Digital Banking

    Costin Mincovici, tbi Bank’s Chief Credit Officer, is a risk leader that likes to say yes. Yes to mobile-first financial services, yes to digital banking disruption, and yes to multi-country risk strategies that offer the accessible experiences that can make or break a provider.

    He shares his insights with our EMEA host and Provenir’s regional leader, Frode Berg. They explore everything from the ethical implications of data usage, to market approaches that protect the interests of both the customer and bank, to the “aha” moments Costin hopes to see more of across fintech.


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2024 Global Risk Decisioning Survey

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2024 Global Risk Decisioning Survey

What’s top of mind for financial services providers heading into 2024?

Provenir surveyed more than 300 decision makers from a variety of financial services providers and fintechs around the globe in order to understand their: 

  • Risk decisioning challenges
  • Customer management priorities
  • Confidence in the accuracy and flexibility of their risk models and anti-fraud measures

See how your organization aligns.

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Fintech helping to drive access to finance for Philippines’ MSMEs

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Fintech helping to drive access
to finance for Philippines’ MSMEs

MSMEs make up 99.58% of over a million businesses in the Philippines, half of which are in trades, according to data from its Department of Trade and Industry. In total, these entities generate 65.1% of total employment in the Philippines.

However, like many Asian markets, traditional financial institutions in the Philippines have long preferred wholesale lending over retail lending, leaving MSMEs’ funding needs underserved.

The Corporate Treasurer tapped industry experts, including Kim Minor, Senior Vice President of Global Marketing at Provenir, to share insights into the infrastructure and technology investments and collaboration needed to power the country’s digital transformation efforts.

This article was originally published on the Corporate Treasurer, Ryan Li, Author

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The Ultimate Guide to Decision Engines

What is a decision engine and how does it help your business processes?

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Provenir appoints industry veteran Mark Collingwood as Vice President, and Regional Leader of UK, Ireland and the Nordics

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Provenir appoints industry veteran Mark Collingwood
as Vice President, and Regional Leader of UK, Ireland and the Nordics

The appointment reflects Provenir’s ongoing dedication to strategic growth and the development of innovative industry solutions.

LONDON, UK – Dec. 6, 2023 – Provenir, the global leader in AI-powered risk decisioning software, today announces the appointment of Mark Collingwood as its new Vice President and Regional Leader of UK, Ireland and the Nordics.

Based in Provenir’s London office and bringing more than 25 years’ experience in analytics, lifecycle decisioning and business consulting, Collingwood is responsible for expanding the company’s customer base across the region by helping organizations drive business transformation through the use of advanced decisioning technology and AI.

Collingwood is a widely respected industry figure, having held senior leadership roles at FICO and Experian, spanning multiple sectors including financial services, retail, automotive and telecoms. Prior to joining Provenir, he served as Vice President and Managing Director for FICO’s decisioning business across EMEA.

“We are absolutely delighted to have Mark join the Provenir team, and we welcome his leadership in directing our growth efforts across the region,” said Frode Berg, Managing Director, Provenir EMEA. “His deep expertise in analytics, decisioning and business consulting combined with his commercial leadership acumen will help us to expand our footprint in the region.”

Commenting on his appointment, Collingwood added, “I am thrilled to be joining Provenir at such a pivotal time in the company’s growth trajectory. I am excited about working alongside an exceptionally talented team to cement Provenir’s position as a leader in the decisioning technology market and enable fintechs and financial services providers to serve customers more quickly and more efficiently.”

The Ultimate Guide to Decision Engines

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