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Resource: Webinar

Leveraging Technology to Revolutionize Customer Onboarding in Banking

on-demand webinar

Leveraging Technology to Revolutionize Customer Onboarding in Banking

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In today’s fast-paced and competitive financial landscape, both digital and traditional banks are continuously seeking innovative ways to enhance their customer onboarding process. Consumers today demand speed and ease in every online interaction. Providing a safe and low-friction experience throughout the entire client lifecycle—from onboarding to log-in to transactions—is crucial to building, growing, and retaining your customer base. This webinar delves into the transformative power of technology in reshaping the customer journey, equipping financial institutions to emerge as forward-thinking powerhouses.

Join us live on July 10th for your chance to gain the knowledge and tools needed to transform your customer onboarding process, drive growth, and stay competitive in the modern financial landscape.

Key Highlights:
  • Leveraging technology to personalize customer interactions and tailor services to meet individual needs, enhance satisfaction, and improve loyalty.
  • Discover strategies to enhance customer experiences while fortifying fraud and identity management across the client lifecycle.
  • How to integrate intelligent systems into existing operations and navigate the challenges of legacy systems.
  • How to better leverage enriched data and machine learning to gain more insights across the client lifecycle.
  • The reasons why building dynamic workflows that incorporate identity, device, and behavioural data is essential to improving risk decisioning and, ultimately, creating a better customer experience

Embrace the future of banking with a customer onboarding process that sets you apart from the competition. Don’t miss this opportunity to learn from industry experts and network with peers who are also on the path to digital transformation.

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Elevate customer experience and secure trust in the financial services ecosystem

ON-DEMAND WEBINAR

Elevate Customer Experience and Secure Trust in the Financial Services Ecosystem

Book a Meeting

In today’s digital economy, customers demand secure and smooth online transactions, while businesses struggle to prevent fraud without disrupting user experience. Listen to our panel discussion with data science, fraud, and product professionals from Mastercard, Sun Finance, and Provenir as we explore how financial services organisations can strike the balance between fraud screening and customer experience strategies while staying compliant with EU regulations. In our webinar, we discuss:

  • How to better leverage enriched data and machine learning to gain more insights across the customer journey and lifecycle
  • How to protect against synthetic identities at account opening as well as account takeovers and modifications, without impacting onboarding for good customers
  • The importance of breaking down organisational siloes and barriers when it comes to data sharing and decisions made on fraud prevention
  • Why building dynamic workflows that incorporate identity, device, and behavioural data is essential to improving risk decisioning and customer experience

Moderator

Rahul Singh

Mastercard

Product Marketing Director
Panelists
  • Sophia Qureshi

    Provenir

    VP Product Management
  • Kaspers Maganieks

    Sun Finance

    Head of Fraud
  • Vito Murillo

    Mastercard

    Manager, Data Scientist (EMEA)

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Optimized Application Fraud Prevention: Reduce Friction and Prevent Loss

ON-DEMAND WEBINAR

Optimized Application Fraud Prevention:
Reduce Friction and Prevent Loss

How an integrated, intelligent decisioning platform can manage all risk

Fraud threats continue to rise. Which is why financial services organizations need to continually evolve to say ahead of fraudsters. But stricter controls aren’t the only answer, because you run the risk of shutting out creditworthy customers or adding unnecessary (and unwelcome) friction to the customer journey. So how can you balance better, more accurate application fraud detection and prevention with reduced friction across the lifecycle and sustainable business growth?

A single integrated, intelligent decisioning platform that can analyze and manage all fraud and credit risk across the customer lifecycle. Join us live on June 25th as our Provenir experts share insights and guidance on how to reduce friction, prevent losses, and ensure your fraud prevention strategy can keep up with evolving threats.

Key takeaways:

  • Current fraud trends, including challenges and opportunities
  • Ways to mitigate fraud with better data orchestration
  • Why eliminating siloed environments between your fraud and credit risk teams enables a more holistic view of your customers across the lifecycle
  • How to balance customer experience and application fraud prevention with dynamic, responsive application and onboarding methods
  • Why a cloud-native, flexible, scalable solution enables continuous evolution alongside changing fraud threats
  • How embedded intelligence can optimize your data orchestration and fraud decisions
  • Demo of the Provenir Fraud solution

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Speakers:

  • Sophia Qureshi

    VP of Product Management, Fraud Solutions, Provenir

  • Sam Rohde

    Director of Presales, North America, Provenir


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Mining for Growth: The Art & Science of Risk Management

LIVE EVENT

Mining for Growth:
The Art & Science of Risk Management

Risk is always evolving and in today’s dynamic financial landscape, balancing effective risk management and strategic growth is critical for sustained success. While there’s no magic formula for significant growth, the reality is that advancements stem from nuanced adjustments and strategic shifts in credit risk methodologies. 

Join us live at our exclusive, in-person event on September 18th in Toronto, where we will explore how to translate risk strategies and growth plans from theoretical constructs to tangible outcomes through interactive sessions and expert insights. 

Featuring industry-leading speakers from Deloitte, CIBC, Provenir, and more, this half-day event will examine the future of risk management and share key insights on how to enable scalable, sustainable growth.

Highlights of this event include discussions focused on:

  • Growth Opportunities: Examining strategic adjustments that can significantly bolster growth.
  • Beyond Origination: Exploring the application of comprehensive risk management across your entire lending portfolio and ongoing customer management.
  • Fraud Threats: Unveiling developments and insights in fraud threats, detection, and prevention.
  • Implementing Technology: Moving from theory to reality by implementing advanced technological solutions in risk strategy.
Date + Time:

September 18th, 2024 | 8:30 AM to 12:00 PM

Location:

Vantage Venues, 150 King St W, Caledonia Room, 27th Floor, Toronto, Ontario

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On-Demand: How Consumer Lenders Can Reduce Friction Without Compromising on Risk and Fraud Prevention

ON-DEMAND WEBINAR

How Consumer Lenders Can Reduce Friction
Without Compromising on Risk and Fraud Prevention

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Customer experience is incredibly important to today’s discerning consumers, whether they are looking for financial services or any other product. Reducing friction at onboarding and across the entire customer journey is critical for consumer lenders – but how can you do that without compromising your risk strategy or increasing your risk of fraud? Watch on-demand now, and hear from our panel of experts who share insights and best practices for reducing friction, so you can effectively balance risk with opportunity – and grow your business.

Key highlights include:

  • How advanced risk decisioning solutions can more effectively enable end-to-end account management
  • Why orchestrating and integrating the right data, including alternative data, is key to making more accurate decisions across the lifecycle
  • How a decision intelligence platfrom, including AI/ML, can help mitigate losses, improve fraud decisioning, and maximize portfolio performance
  • Ways to ensure frictionless, end-to-end onboarding experiences with expedited case handling for manual exceptions
  • Why dynamic, proactive customer management is key to maximizing customer value and optimizing engagement

Speakers:

  • Rob Seidman

    US Bank Chief Product Officer
  • Adam Goller

    Cross River Bank
  • John Lynch

    Avant
  • Michael Fife

    Provenir
  • Peter Renton

    Fintech Nexus

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On-Demand: Anticipating Tomorrow: A dynamic approach to account management

ON-DEMAND WEBINAR

Anticipating Tomorrow:
A dynamic approach to account management

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As consumer debt and delinquency rates continue to rise, we are seeing loan loss provisions reach new heights. With monthly payments becoming prohibitive for a number of consumers, it’s clear that account management practices are due for a significant upgrade to position organizations to be able to respond to these growing pressures. 

Currently, most existing account management and collections systems have been held back by a lack of investment, and are under-equipped for this surge in demand. Most organizations are faced with outdated infrastructure that remains catered to traditional billing cycles than to the nuanced demands of modern account management.

With the right technology and an optimized approach, lenders can manage it all, driving growth,  resiliency and innovation in the space. Watch on-demand now, as our group of industry experts dive into the critical issues and possibilities in portfolio management within financial institutions. Our experts share cutting-edge insights and strategies designed to convert these challenges into avenues for growth and resilience. Help position yourself at the forefront of credit risk management, and steer your organization towards a future marked by stability and expansion.

Key Takeaways: 

  • How to navigate challenges and optimize your account management strategies
  • Positioning the most appropriate offer for each customer via the right channel at the right time
  • How to respond faster to market changes while ensuring your models are still accurate
  • Ways to enhance your decisioning across the customer lifecycle with AI and alternative data
  • Additional considerations that should be at the forefront as the market dynamics continue to evolve

Speakers:

Andy Beddoes

Principal Consultant, Provenir


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On-Demand: How Banks Are Approaching Innovative Consumer Lending In 2024 – Europe

ON-DEMAND WEBINAR

How Banks Are ApproachingInnovative Consumer Lending
In 2024 – Europe

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The consumer credit space is moving at a breakneck pace, with consumers continuing to demand more clarity and control over their borrowing. 2024 is set to be a pivotal year for the sector, as regulated lenders look to offer borrowers more flexibility and buy now, pay later reaches fresh heights while policymakers weigh its future across the UK and Europe. In this special standalone webinar, we look at how Banks and Fintechs are approaching shifting consumer behaviours, make future industry predictions of what trends will define 2024, and discuss the balance between innovation and consumer protection.

Speakers:

  • Carol Hamilton

    Chief Product Officer, Provenir

  • Rahul Duseja

    Director of Credit, Cashplus

  • Joshua Ladd

    Senior Director, Personal Loans, Zopa

  • Peter Renton

    Chairman & Co-Founder, Fintech Nexus


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On-Demand: Navigating the Future: Unveiling the Keys to Successful Digital Transformation in Financial Services

ON-DEMAND WEBINAR

Navigating the Future:
Unveiling the Keys to Successful Digital Transformation in Financial Services

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In the dynamic landscape of the financial services industry, digital transformation has become imperative for organisations seeking to thrive in the digital age. We explore the essential keys to achieving a successful digital transformation journey within the financial services sector.

Leading industry experts will delve into the intricacies of this transformative process, addressing key challenges and providing actionable insights to guide financial institutions towards a digitally empowered future.

Key takeaways from the live discussion: 

  • How digitalisation is impacting financial services and how these institutions are being fundamentally challenged to keep up in today’s increasingly digitally focused market
  • Strategies for aligning organisational goals with digital objectives to foster a culture of innovation
  • The importance of placing customers at the centre of digital transformation efforts
  • Learn how to leverage customer insights, data analytics, and personalised experiences to enhance overall satisfaction and loyalty
  • Gain insights into building a robust technological infrastructure that supports scalability, agility, and seamless integration
  • Discuss best practices for continuous monitoring, evaluation, and adaptation in the digital era

Embark on a successful digital transformation journey, to ensure sustained growth and competitiveness in an ever-evolving landscape.

Speakers:

  • Peer Timo Andersen-Ulven

    Head of Analytics, Avida 

  • Keshnie July

    Credit Risk Practitioner

  • Jun Wai Des Lee

    Principal Consultant, Provenir

Moderator:

Adrian Pillay

VP-Sales, MEA & Turkey, Provenir


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On-Demand: Decisioning Advanced: Integrating Intelligent Credit and Fraud Decisioning to Maximize Customer Lifetime Value

ON-DEMAND WEBINAR

Decisioning Advanced:
Integrating Intelligent Credit and Fraud Decisioning to Maximize Customer Lifetime Value

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Featuring Jim Marous of The Financial Brand

Discover this dynamic on-demand webinar crafted for financial industry professionals seeking to enhance their approach to credit risk and fraud prevention while optimizing customer value.

In this session, The Financial Brand’s Jim Marous and Provenir’s Chief Product Officer Carol Hamilton delve into how these smart technologies not only protect your organization from potential risks but also open doors to deeper customer engagement and retention strategies, ultimately boosting the lifetime value of your customers. 

Key takeaways:

  • The strategic benefits of implementing intelligent decisioning systems that use advanced analytics like AI/ML to refine credit risk and fraud management
  • Insights and best practices needed to achieve a more agile, customer-centric business model
  • How to transform your financial institution into a forward-thinking powerhouse in today’s competitive landscape
  • How to integrate intelligent systems into existing operations and navigate the challenges of legacy systems

Speakers:

  • Jim Marous

    The Financial Brand

  • Carol Hamilton

    Chief Product Officer, Provenir


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Winning in Difficult Economic Conditions

ON-DEMAND WEBINAR

Winning in Difficult Economic Conditions:
How to stay profitable in a rapidly changing environment

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The past year has highlighted an unsettled global climate, making it difficult for financial services companies, including fintechs and other lenders, to mitigate risk effectively. Economic KPIs are slowing as both institutions and consumers alike react to the new normal – so how can we help credit providers stay ahead of the competition?

Watch this on-demand webinar, where our panel of experts are sharing key insights on how to stay profitable amidst rapidly evolving market conditions. 

With concrete examples from Turkey and elsewhere, this lively discussion include tips on:

  • How to take advantage of non-traditional data to confidently do business with more marginal/subprime applicants
  • Ways to segment customers to target the appropriate upsell/cross-sell and renewal activities
  • Staying ahead of the curve in identifying more fragile customers – before they default
  • How to implement rapid reaction feedback loops within each stage of the customer lifecycle
  • Trend reporting on key KPIs
  • How to implement and test new credit and fraud policies without additional risk 

Don’t miss this opportunity to glean insights from the experts and ensure you can continue to grow your business, even in uncertain economic conditions.


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