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Resource: Webinar

On-Demand: How Consumer Lenders Can Reduce Friction Without Compromising on Risk and Fraud Prevention

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ON-DEMAND WEBINAR

How Consumer Lenders Can Reduce Friction
Without Compromising on Risk and Fraud Prevention

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Customer experience is incredibly important to today’s discerning consumers, whether they are looking for financial services or any other product. Reducing friction at onboarding and across the entire customer journey is critical for consumer lenders – but how can you do that without compromising your risk strategy or increasing your risk of fraud? Watch on-demand now, and hear from our panel of experts who share insights and best practices for reducing friction, so you can effectively balance risk with opportunity – and grow your business.

Key highlights include:

  • How advanced risk decisioning solutions can more effectively enable end-to-end account management
  • Why orchestrating and integrating the right data, including alternative data, is key to making more accurate decisions across the lifecycle
  • How a decision intelligence platfrom, including AI/ML, can help mitigate losses, improve fraud decisioning, and maximize portfolio performance
  • Ways to ensure frictionless, end-to-end onboarding experiences with expedited case handling for manual exceptions
  • Why dynamic, proactive customer management is key to maximizing customer value and optimizing engagement

Speakers:

  • Rob Seidman

    US Bank Chief Product Officer

  • Adam Goller

    Cross River Bank

  • John Lynch

    Avant

  • Michael Fife

    Provenir

  • Peter Renton

    Fintech Nexus

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On-Demand: Anticipating Tomorrow: A dynamic approach to account management

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ON-DEMAND WEBINAR

Anticipating Tomorrow:
A dynamic approach to account management

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As consumer debt and delinquency rates continue to rise, we are seeing loan loss provisions reach new heights. With monthly payments becoming prohibitive for a number of consumers, it’s clear that account management practices are due for a significant upgrade to position organizations to be able to respond to these growing pressures. 

Currently, most existing account management and collections systems have been held back by a lack of investment, and are under-equipped for this surge in demand. Most organizations are faced with outdated infrastructure that remains catered to traditional billing cycles than to the nuanced demands of modern account management.

With the right technology and an optimized approach, lenders can manage it all, driving growth,  resiliency and innovation in the space. Watch on-demand now, as our group of industry experts dive into the critical issues and possibilities in portfolio management within financial institutions. Our experts share cutting-edge insights and strategies designed to convert these challenges into avenues for growth and resilience. Help position yourself at the forefront of credit risk management, and steer your organization towards a future marked by stability and expansion.

Key Takeaways: 

  • How to navigate challenges and optimize your account management strategies
  • Positioning the most appropriate offer for each customer via the right channel at the right time
  • How to respond faster to market changes while ensuring your models are still accurate
  • Ways to enhance your decisioning across the customer lifecycle with AI and alternative data
  • Additional considerations that should be at the forefront as the market dynamics continue to evolve

Speakers:

Andy Beddoes

Principal Consultant, Provenir

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On-Demand: How Banks Are Approaching Innovative Consumer Lending In 2024 – Europe

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ON-DEMAND WEBINAR

How Banks Are ApproachingInnovative Consumer Lending
In 2024 – Europe

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The consumer credit space is moving at a breakneck pace, with consumers continuing to demand more clarity and control over their borrowing. 2024 is set to be a pivotal year for the sector, as regulated lenders look to offer borrowers more flexibility and buy now, pay later reaches fresh heights while policymakers weigh its future across the UK and Europe. In this special standalone webinar, we look at how Banks and Fintechs are approaching shifting consumer behaviours, make future industry predictions of what trends will define 2024, and discuss the balance between innovation and consumer protection.

Speakers:

  • Carol Hamilton

    Chief Product Officer, Provenir

  • Rahul Duseja

    Director of Credit, Cashplus

  • Joshua Ladd

    Senior Director, Personal Loans, Zopa

  • Peter Renton

    Chairman & Co-Founder, Fintech Nexus

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On-Demand: Navigating the Future: Unveiling the Keys to Successful Digital Transformation in Financial Services

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ON-DEMAND WEBINAR

Navigating the Future:
Unveiling the Keys to Successful Digital Transformation in Financial Services

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In the dynamic landscape of the financial services industry, digital transformation has become imperative for organisations seeking to thrive in the digital age. We explore the essential keys to achieving a successful digital transformation journey within the financial services sector.

Leading industry experts will delve into the intricacies of this transformative process, addressing key challenges and providing actionable insights to guide financial institutions towards a digitally empowered future.

Key takeaways from the live discussion: 

  • How digitalisation is impacting financial services and how these institutions are being fundamentally challenged to keep up in today’s increasingly digitally focused market
  • Strategies for aligning organisational goals with digital objectives to foster a culture of innovation
  • The importance of placing customers at the centre of digital transformation efforts
  • Learn how to leverage customer insights, data analytics, and personalised experiences to enhance overall satisfaction and loyalty
  • Gain insights into building a robust technological infrastructure that supports scalability, agility, and seamless integration
  • Discuss best practices for continuous monitoring, evaluation, and adaptation in the digital era

Embark on a successful digital transformation journey, to ensure sustained growth and competitiveness in an ever-evolving landscape.

Speakers:

  • Peer Timo Andersen-Ulven

    Head of Analytics, Avida 

  • Keshnie July

    Credit Risk Practitioner

  • Jun Wai Des Lee

    Principal Consultant, Provenir

Moderator:

Adrian Pillay

VP-Sales, MEA & Turkey, Provenir

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On-Demand: Decisioning Advanced: Integrating Intelligent Credit and Fraud Decisioning to Maximize Customer Lifetime Value

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ON-DEMAND WEBINAR

Decisioning Advanced:
Integrating Intelligent Credit and Fraud Decisioning to Maximize Customer Lifetime Value

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Featuring Jim Marous of The Financial Brand

Discover this dynamic on-demand webinar crafted for financial industry professionals seeking to enhance their approach to credit risk and fraud prevention while optimizing customer value.

In this session, The Financial Brand’s Jim Marous and Provenir’s Chief Product Officer Carol Hamilton delve into how these smart technologies not only protect your organization from potential risks but also open doors to deeper customer engagement and retention strategies, ultimately boosting the lifetime value of your customers. 

Key takeaways:

  • The strategic benefits of implementing intelligent decisioning systems that use advanced analytics like AI/ML to refine credit risk and fraud management
  • Insights and best practices needed to achieve a more agile, customer-centric business model
  • How to transform your financial institution into a forward-thinking powerhouse in today’s competitive landscape
  • How to integrate intelligent systems into existing operations and navigate the challenges of legacy systems

Speakers:

  • Jim Marous

    The Financial Brand

  • Carol Hamilton

    Chief Product Officer, Provenir

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Winning in Difficult Economic Conditions

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ON-DEMAND WEBINAR

Winning in Difficult Economic Conditions:
How to stay profitable in a rapidly changing environment

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The past year has highlighted an unsettled global climate, making it difficult for financial services companies, including fintechs and other lenders, to mitigate risk effectively. Economic KPIs are slowing as both institutions and consumers alike react to the new normal – so how can we help credit providers stay ahead of the competition?

Watch this on-demand webinar, where our panel of experts are sharing key insights on how to stay profitable amidst rapidly evolving market conditions. 

With concrete examples from Turkey and elsewhere, this lively discussion include tips on:

  • How to take advantage of non-traditional data to confidently do business with more marginal/subprime applicants
  • Ways to segment customers to target the appropriate upsell/cross-sell and renewal activities
  • Staying ahead of the curve in identifying more fragile customers – before they default
  • How to implement rapid reaction feedback loops within each stage of the customer lifecycle
  • Trend reporting on key KPIs
  • How to implement and test new credit and fraud policies without additional risk 

Don’t miss this opportunity to glean insights from the experts and ensure you can continue to grow your business, even in uncertain economic conditions.

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Why Customer Retention is Now the Most Important Battle

Written by Allison Karavos on . Posted in Resource, Webinars. No Comments on Why Customer Retention is Now the Most Important Battle

ON-DEMAND WEBINAR

Why Customer Retention
is Now the Most Important Battle

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For decades, customer acquisition and onboarding have been the primary focus of banks’ investments.

This made perfect sense. Competition for prime banking customers was fierce, and banks spent a lot of money trying to capture their business. When fintech came on the scene, banks rightly concluded that investments in digital account opening were critical for fending off these new competitors and maintaining their market share, especially with Millennial and Gen Z customers.

It made perfect sense … until it didn’t.

The nature of competition in financial services has changed. The digitization of banking products, the emergence of lead aggregators, and, most importantly, open banking have made it easier for bank customers to shop around and to switch financial service providers than it has ever been.

Today, the biggest challenge facing banks isn’t how to acquire new customers. It’s how to retain the valuable customers that they already have.

In this webinar, Alex Johnson (Founder, Fintech Takes) and Kathy Mitchell-Stares (EVP North America, Provenir) will:

  • Explain why customer management has traditionally been underinvested in by banks and the implications of this underinvestment in today’s financial services ecosystem.
  • Explore how open banking and other fintech innovations have fundamentally altered the competitive dynamics within financial services and placed a premium on customer retention.
  • Provide actionable advice for how banks can improve their customer management decisions and business processes in order to strengthen their most important customer relationships and turn customer retention into a superpower.

Speakers:

  • Alex Johnson

    Founder, Fintech Takes

  • Kathy Stares

    EVP North America, Provenir

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The Future of Buy Now, Pay Later

Written by Allison Karavos on . Posted in Resource, Webinars. No Comments on The Future of Buy Now, Pay Later

ON-DEMAND WEBINAR

The Future of Buy Now, Pay Later

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Examining card-based BNPL and scalable automated decisioning to support the evolution of the industry

As Buy Now, Pay Later matures in Europe, innovation must remain a priority so the market can continue to thrive. One area ripe for innovation is optimising debit and credit cards for BNPL use. What is the secret to successful card-based BNPL? And what does automated risk decisioning have to do with that success?

Listen now to hear experts from Sileon and Provenir chat about the future of Buy Now, Pay Later and consumer lending in Europe, why the focus on credit and debit cards is important, and how transaction-based, modern risk assessment is key to managing risk and exceeding consumer expectations.

Key Takeaways:

  • Current and future trends for the BNPL market, and how consumer lending is changing
  • Why card-based BNPL will accelerate innovation in this mature market
  • How automated, AI-powered risk decisioning is key to scalable, profitable card-based BNPL
  • The importance of transaction-based risk assessment
  • Why data is such a critical driver of sustainable BNPL offers as well as holistic risk assessment and creditworthiness and encourages financial inclusion in BNPL

Speakers:

  • Bahareh Zand

    Chief Product Officer, Sileon

  • Hubert de Linde

    Regional Manager Nordics, Provenir

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Fostering SME Lending Resilience in Europe: Empowering Smart Decision-Making with Data and AI

Written by Allison Karavos on . Posted in Resource, Webinars. No Comments on Fostering SME Lending Resilience in Europe: Empowering Smart Decision-Making with Data and AI

ON-DEMAND WEBINAR

Fostering SME Lending Resilience in Europe:
Empowering Smart Decision-Making with Data and AI

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SMEs accelerate market growth and innovation across the continent, accounting for 67% of all EU private sector jobs and 58% of the EU’s GDP. However, inflation and growing costs of business have put pressure on these drivers of economy and research shows accessing financing has become increasingly difficult. 

To ensure long-term economic success for the region, catering to the unique needs of SMEs has never been more critical. But if you’re a lender that struggles with outdated, manual credit risk decisioning, your ability to provide that critical funding is limited. That leaves both SMEs and lending businesses like yours struggling to grow.

In this webinar, we discuss the challenges of SME lending and the power of a data and AI-powered decisioning platform to streamline the entire credit risk decisioning process from KYC/onboarding to AI-powered business insights.

Discover how to: 

  • Leverage speed and agility to power faster, simplified application processes for SMEs
  • Make smarter, faster credit decisions and accelerate time to market with traditional and alternative data
  • Future-proof your decisioning technology to keep up as economic conditions and market demands evolve
  • Keep risk in check while catering to the unique needs of SMEs using advanced, AI-powered analytics

Don’t miss this opportunity to discover innovative solutions designed to help you overcome the challenges of SME lending and take your decisioning tech to the next level. You’ll walk away with actionable insights to unlock new opportunities in this thriving sector and support SMEs in any economic landscape.

Speakers:

  • Ravi Sidhu

    UK/I Risk & Compliance, Dun & Bradstreet

  • Edward Harding

    Partnerships Development Director, Mambu

  • Bulut Arukel

    Co-Founder, Figopara

  • Bo Anderson

    CIO, Marginalen Bank

  • Corinne Lleti

    General Manager Southern Europe, Provenir

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Beyond Onboarding: Enabling AI-Powered Decisions Across the Entire Customer Lifecycle

Written by Allison Karavos on . Posted in Resource, Webinars. No Comments on Beyond Onboarding: Enabling AI-Powered Decisions Across the Entire Customer Lifecycle

ON-DEMAND WEBINAR

Beyond Onboarding:
Enabling AI-Powered Decisions Across the Entire Customer Lifecycle

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Are you a finance leader looking to prioritize loan portfolio growth? If so, you’re not alone. According to recent data, two-thirds of finance leaders consider it their top strategic priority. But with so many priorities to juggle, how can you support ongoing account management that increases portfolio value?

Join Provenir’s Andrew Beddoes (Principal Consultant) and Sam Rohde (Head of Pre-Sales, North America) to dive deep into the realm of customer management and how to unlock maximum value across the entire customer lifecycle. Our session will focus on Provenir’s leading-edge credit risk decisioning platform that transforms the way you manage customer portfolios and enhance risk decisions.

Learn to harness the power to spot the next best offer, reduce default risk, and anticipate customer needs — all in a single, scalable software solution. Stay ahead of the curve with Provenir’s proactive risk management— tailor-made to not just meet your needs, but to anticipate them.

Discover the broad capabilities of our platform with a live demo of Provenir’s software. You’ll get a glimpse at its multiple processing capabilities, flexible data orchestration, and the utilization of both augmented and alternative data for a comprehensive view of customer financial health. Experience first-hand how continuous improvement and behavior prediction are made possible through advanced testing and diverse data sources.

Watch now to take the first step towards maximizing your customer lifecycle value.

Speakers:

  • Andy Beddoes

    Principal Consultant

  • Sam Rohde

    Director of Pre-Sales, North America

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