Skip to main content

Language: EN

TDS Mini: Reducing Biases with Alternative Data and AI

PODCAST

TDS Mini:
Reducing Biases with Alternative Data and AI

Fair and accurate: these are the hallmarks every lender strives for when making risk decisions.

But the truth is, humans can’t always achieve that goal on our own. That’s why the use of AI and alternative data has been such an exciting development for credit providers – they can help improve financial inclusion and power credit decisions that have the potential to change lives. 

In this TDS Mini, join Finovate’s David Penn and Provenir’s Carol Hamilton for an overview on the impact of these tools and best practices for using them.

Watch the full discussion

Listen Now

Tune into our Podcast on Apple or Spotify by clicking the icons below.

Apple Podcast

Spotify Podcast

The Panelists:


LATEST PODCASTS

Continue reading

Provenir Garners Credit Strategy Lending Awards 2023 Finalist Honors for ‘Best Technology Partner’

NEWS

Provenir Garners Credit Strategy Lending Awards 2023 Finalist Honors for ‘Best Technology Partner’

The company’s AI-Powered Risk Decisioning Platform brings together decisioning, data and AI to enable smarter decisions across the entire customer lifecycle

Parsippany, NJ October 11, 2023 – Provenir, a global leader in AI-powered risk decisioning software, today announced that it has been named a Credit Strategy Lending Awards 2023 finalist in the “Best Technology Partner” category.

The Credit Strategy Lending Awards is the only awards program honoring individuals, teams and businesses across alternative lending, commercial finance, and mortgage industries. The awards celebrate excellence across the entire lending market. Winners will be announced Nov. 14 at an awards ceremony at the Hilton London Watford.

“To compete successfully in the digital-first, instant gratification world, financial services organizations need a solution to automate credit assessment processes so lending decisions can be made quickly and more efficiently,” said Frode Berg, Provenir’s Managing Director for EMEA. “Provenir’s AI-Powered Risk Decisioning Platform delivers diverse data for deeper insights and a continuous feedback loop for constant improvement, enabling lenders to support credit decisions in real-time at scale and more easily tailor lending products and terms to meet the specific needs of their customers.”

The Ultimate Guide to Decision Engines

What is a decision engine and how does it help your business processes?

Learn More


LATEST NEWS

Continue reading

Industry Leaders Prefer Provenir

DATA SHEET

Industry Leaders Prefer Provenir

In the dynamic landscape of financial services, strategy-driven decisioning across identity, fraud, and credit is a pivotal driver in shaping a business’s future success. Join the financial service leaders who are meeting strategic goals, managing risk, and maximizing customer value with Provenir. Discover the holistic decisioning difference in the datasheet.

See why industry leaders are switching to Provenir

Book a Meeting

Provenir is an award-winning decisioning platform that gets you results.

Explore Case Studies

RESOURCE LIBRARY

Webinar, BNPL /

BNPL: Delivering Solutions that Match...

ON-DEMAND WEBINAR BNPL:Delivering Solutions that Match the Speed of Market Growth Book ... Read More →
The Fintech Times: What is Holding Back Financial Inclusion?
News, Financial Services /

The Fintech Times: What is Holding Ba...

NEWS The Fintech Times:What is Holding Back Financial Inclusion? Financial inclusion and ... Read More →
Webinar, Financial Services /

Driving Growth in an Economic Slowdow...

ON-DEMAND WEBINAR Driving Growthin an Economic Slowdown Book a Meeting Hear from ... Read More →
Being Scalable, Robust & People Centric Helps in Building Successful AI Implementation: Varun Bhalla
News, AI /

Being Scalable, Robust & People Centr...

NEWS Being Scalable, Robust & People Centric Helps in Building Successful AI ... Read More →
Webinar, Credit Risk Mgmt /

Your Ticket to Decide – Tackle Risk a...

ON-DEMAND WEBINAR Your Ticket to Decide –Tackle Risk and Drive Growth Book ... Read More →
Webinar, BNPL /

What’s Next for BNPL in North America...

ON-DEMAND WEBINAR What’s Next for BNPLin North America and how to Prepare ... Read More →
Data-as-a-Service: The Next Transformation for India’s Financial Institutions
News, Data /

Data-as-a-Service: The Next Transform...

NEWS Data-as-a-Service:The Next Transformation for India’s Financial Institutions With India’s analytics market ... Read More →

Infographic: Driving Instant Risk Dec...

INFOGRAPHIC Driving Instant Risk Decisions for SME Lending How to Accelerate Your ... Read More →
DaaS: a New Frontier for Credit Decisioning
News, Data /

DaaS: a New Frontier for Credit Decis...

NEWS DaaS:a New Frontier for Credit Decisioning The Manila Times In this ... Read More →

SME Lending: The Road To Real-Time Ap...

SME Lending: The Road to Real-Time Approvals How to Build World-Class SME ... Read More →
Webinar, BNPL /

The Rapidly Evolving BNPL Landscape a...

ON-DEMAND WEBINAR The Rapidly EvolvingBNPL Landscape and How to Prepare For It ... Read More →
CSRSA Webinar: Delight Customers – Deter Fraudsters
Webinar, Fraud /

CSRSA Webinar: Delight Customers – De...

ON-DEMAND WEBINAR CSRSA Webinar:Delight Customers – Deter Fraudsters Book a Meeting Buy ... Read More →
Webinar, Digital Lending, Fintech /

Lending Into The Future of Fintech

ON-DEMAND WEBINAR Lending Into The Future of Fintech Book a Meeting Online ... Read More →
Webinar, Financial Services /

Redefining Intelligent Financial Serv...

ON-DEMAND WEBINAR Redefining IntelligentFinancial Services Book a Meeting Join the conversation during ... Read More →
Webinar, Data /

Using Data to Redefine Decisioning

ON-DEMAND WEBINAR Using Datato Redefine Decisioning Book a Meeting We are living ... Read More →

Continue reading

Information Age: How Buy Now, Pay Later Technology Works

NEWS

Information Age:
How Buy Now, Pay Later Technology Works

BNPL is here to stay. Bank of England figures suggest more than three million households in the UK owe £2.7 billion to BNPL lenders. Over £10 billion has been lent in the past three years. And it’s not just consumers using this payment method – 43% of European businesses have used BNPL to cover a business expense.  What is really astonishing is the accuracy of the lending. Default rates are a fraction of credit card lending, despite a similar user base. So, how do they do it?

In this Information Age article, Corinne Lleti, Director General of Southern Europe for Provenir, explains how BNPL providers use data, AI and ML to make more reliable decisions in a fraction of a second.

Read Now

The Ultimate Guide to Decision Engines

What is a decision engine and how does it help your business processes?

Learn More


LATEST NEWS

Continue reading

CFO Deep Dive: Why AI Can Be A Game-Changing Hidden Key?

NEWS

CFO Deep Dive:
Why AI Can Be A Game-Changing Hidden Key?

In today’s fast-paced business landscape, the role of the Chief Financial Officer (CFO) has evolved beyond traditional financial management to encompass strategic decision-making. With the advent of Artificial Intelligence (AI), CFOs now have a powerful ally in their quest for more informed and strategic financial decisions. DigitalCFO Asia recently engaged in a conversation with Andres Elizondo, Chief Financial Officer at Provenir. In this enlightening discussion, he explored the profound impact of AI, encompassing its ability to deliver invaluable insights and its promising future role in shaping financial decision-making.

Read Now

The Ultimate Guide to Decision Engines

What is a decision engine and how does it help your business processes?

Learn More


LATEST NEWS

Continue reading

The New World of Risks Faced by Digital Banks in Singapore

NEWS

The New World of Risks
Faced by Digital Banks in Singapore

The digital banking sector in Singapore has grown in importance over the years alongside the established banks, improving the quality of financial services, albeit in a competitive environment with one of the most stringent licensing and regulatory regimes.

In this Asian Banking & Finance feature, Bharath Vellore, General Manager, APAC for Provenir, discusses the balancing act digital banks must perform between adopting new and rapidly evolving technologies while ensuring regulatory compliance and protection of customers’ assets and the tools to help them achieve both.

Read Now

The Ultimate Guide to Decision Engines

What is a decision engine and how does it help your business processes?

Learn More


LATEST NEWS

Continue reading

provenir logo

Maximizing Customer Value in Financial Services

BLOG

Navigating the Economic Landscape:
Maximizing Customer Value in Financial Services

How the right holistic risk decisioning platform enables profitability across the lifecycle

It’s more critical than ever to be at the top of your game – whatever financial services you offer. Sure competition has increased and evolved, but so have consumer expectations. With near-instant access to just about everything and an abundance of personalized recommendations (what to watch/eat/wear/buy/scroll to next), consumers expect their financial services offerings to be the same. Quick, easy, and above-all else, personalized. According to The Financial Brand, 31% of consumers will switch primary financial services providers over things like fee levels, rewards, security issues and convenience. Sixty-six percent of customers also expect companies to understand their unique needs and expectations, but only 32% of executives say they have the ability to turn data into personalized prices, offers, and products in real-time across various channels and touchpoints.

The current economic climate (really, whenever you’re reading this!) makes this personalization even more crucial. Times are tough. On top of the lingering after-effects from the global-health-crisis-that-shall-not-be-named, the world is facing high inflation and interest rates, continued supply chain disruptions, ongoing political unrest, and that R word (recession) that lingers as a topic at the (remote) water cooler. Consumer and commercial debt levels continue to climb and for many financial services customers, that means a significant shift in buying behaviors. Whether it’s needing to access more credit and increasing defaults, or putting off mortgage and auto lease renewals, the bottom line is that acquiring new customers, whatever your financial services offering, is increasingly challenging. (And we haven’t even touched on the sharp rise in competition. As Forbes puts it, “Fintech and open finance have changed the landscape across multiple consumer financial functions. In recent years, fintech startups have been challenging traditional banks and financial institutions.”)

What it all really means is that while it’s still critical to remain competitive and win new customers, it’s just as critical to retain your existing ones. And there are some key ways to do this. We’ll look at some reasons (and methods) to improve the customer experience and what your risk decisioning platform has to do with maximizing customer value across the entire lifecycle.

Enhancing the Customer Experience – and Customer Loyalty

Data-driven personalization is a key first step in optimizing the customer experience and improving loyalty. By leveraging customer data and analytics, providers can deliver personalized financial solutions that cater to customers’ individual needs, preferences, and behaviors. With a tailored services approach, providers can both attract and retain customers. For example, a provider can offer a lower interest rate to customers who have maintained low credit utilization over several consecutive months, or who have made consistently on-time payments – essentially incentivizing good behavior through personalization.

Further to that, providers can use data to make more personalized decisions across the entire customer lifecycle, including:

  • Using AI-powered intelligence to target customers with bespoke upsell and cross-sell opportunities at just the right time
  • Accurately predicting potential defaults before they happen and using advanced risk models to identify the best treatment strategies and most effective communication channels for the customers that do default (Want to read more about optimizing your collection strategy? Check out this blog.)
  • Integrating alternative and open banking data to enable customized financial solutions that align with consumers’ changing status and long-term goals, like savings accounts, retirement plans, mortgage refinances, short-term loans, etc.

Providing diverse and tailored financial products and services allows providers to better retain customers whose preferences and needs vary over time, by anticipating their needs before they do.

Holistic Risk Decisions Across the Customer Lifecycle

Managing risk decisions for financial services providers is about far more than just determining creditworthiness at origination. Often onboarding gets the most attention from decisioning solutions, but it’s only one piece of the puzzle. There are numerous other risk decisions to be made through the lifecycle of your customers – including the previously mentioned renewals/upsells/cross-sells, compliance and fraud, and of course, pre-collections/collections strategies. The issue with focusing more energy, effort, and money on onboarding solutions is that you can actually maximize the value of your customers if you also up your game with regards to those other risk decisions. And often these different risk decisions are managed in different ways, through different teams, with different data sets and risk models, via different decisioning solutions. Which makes it incredibly difficult to integrate and orchestrate a number of diverse data sources, keep track of how your risk models are performing, and manage your overall risk at a strategic level.

Eliminating disparate, siloed environments and bringing your risk decisioning into one holistic, AI-powered solution ensures optimal efficiency and effectiveness of all of your risk decisions.

AI-driven intelligence enables you to:
  • Improve your decisioning accuracy at all stages of the lifecycle
  • Maximize fraud detection and prevention capabilities
  • Predict instead of react to delinquent accounts, changing consumer behaviors, and evolving market trends
  • Personalize pricing and offers to delight your customers
  • Power financial inclusion with real-time, data-driven decisions

There is immense reward in focusing on both maximizing the value of your customers and ensuring more holistic risk decisioning across the entire lifecycle. And thankfully, they go hand in hand! Because when you have the right risk decisioning solution you can make sophisticated, AI-driven decisions across identity, fraud, and credit enable more personalized, optimized experiences for your customers. Everyone wins!

For more info on how to choose the right risk decisioning platform for your specific needs, check out our new Buyer’s Guide. It shares more insights on using AI-powered decisioning, the role data plays in decisioning success, and the key capabilities to look for in a risk decisioning solution.

Discover how AI-powered decisioning can go beyond onboarding.

Learn More

LATEST BLOGS

No posts found.

Continue reading

What is Banking as a Service (BaaS): Exploring BaaS Trends in 2023

BLOG

What is Banking as a Service (BaaS):
Exploring BaaS Trends in 2023

In the rapidly evolving landscape of finance and technology, new paradigms are constantly reshaping traditional banking models. One such innovation that has gained significant traction recently is Banking as a Service (BaaS). But what exactly is banking as a service? This blog takes a look at the concept of BaaS, trends to keep an eye on, and the impact it’s having on the financial industry.

What is Banking as a Service (BaaS)?

Banking as a Service, or BaaS, is revolutionizing the financial sector. It’s a method that integrates tech companies with a bank’s system via APIs. The result? These organizations can create advanced financial services. The integration happens on the provider bank’s regulated infrastructure and promotes open banking services. It’s a win-win for everyone involved. Tech firms can offer financial services without dealing with complex regulatory issues and banks get to offer services through new channels. Much like Software as a Service (SaaS) revolutionized software delivery, BaaS brings a similar shift to banking.

In simple terms, BaaS is a game-changer. It’s making finance more accessible and innovative than ever before. Essentially, BaaS allows for the offering of banking products and services through third-party distributors – which are often NOT typical banking businesses.

Understanding How Banking as a Service Works

To grasp the mechanics of BaaS, it’s essential to explore how it functions. This section delves into the intricacies of BaaS, highlighting the roles of key stakeholders, the technological infrastructure, and the underlying processes that enable the seamless integration of financial services.

When it comes to Banking as a Service (BaaS), several key elements play vital roles in making it function effectively:

  • API Integration: BaaS relies on Application Programming Interfaces (APIs) that act as bridges between banks or financial institutions and third-party organizations. These APIs facilitate seamless communication and data exchange.
  • Third-Party Utilization: BaaS opens the door for third-party entities like fintech companies, programmers, app developers, and tech organizations, regardless of their financial sector expertise. They can leverage these APIs to access banking services.
  • Enhanced Customization: What sets BaaS apart is the flexibility it offers. Third-party organizations can integrate their own features, branding, and value-added services on top of the core banking services provided by the financial institution.
  • Collaborative Innovation: With BaaS, fintech and tech companies pay for access to these APIs. In turn, the banks and financial institutions grant them access, fostering collaborative innovation. This allows these third-party entities to create innovative solutions that combine their unique features with the fundamental services provided by the bank.

In essence, Banking as a Service empowers a collaborative ecosystem where traditional financial institutions and tech-savvy organizations can join forces to offer innovative and customized financial solutions.

Benefits of Banking as a Service (BaaS)

But what exactly are the benefits of BaaS? According to Deloitte, “through integrating non-banking businesses with regulated financial infrastructure, BaaS offerings are enabling new, specialized propositions and bringing them to market faster.” 

Let’s look more closely at some of the specific benefits that BaaS offers.

1. Accelerated Time-to-Market for Financial Products

BaaS enables financial institutions and fintech companies to rapidly introduce new financial products and services to the market. By leveraging existing infrastructure and partnering with BaaS providers, these entities can bypass the lengthy and complex process of building financial products from scratch. This accelerated time-to-market allows them to capitalize on emerging trends and meet customer demands promptly.

2. Enhanced Customer Experience

BaaS empowers businesses to offer a comprehensive suite of financial services seamlessly integrated within their existing platforms. This integration provides customers with a seamless and convenient experience, eliminating the need to navigate between multiple apps or websites. From fund transfers to payments and lending, customers can access a range of financial services through a single interface.

3. Access to Expertise and Compliance

Navigating the regulatory landscape and ensuring compliance with financial regulations can be daunting. BaaS providers, often established financial institutions, bring their expertise in compliance and regulatory matters to the table. Fintech companies partnering with BaaS providers can tap into this expertise, ensuring that their offerings adhere to the latest industry standards.

4. Cost-Efficiency

Developing and maintaining a full suite of financial services requires substantial investments in technology, infrastructure, and talent. BaaS allows businesses to minimize upfront costs by leveraging the infrastructure and resources of the BaaS provider. This cost-efficiency enables startups and established businesses alike to allocate resources more strategically.

5. Flexibility and Customization

BaaS providers offer flexible APIs and modular solutions that allow businesses to customize their financial offerings to meet specific customer needs. This flexibility enables businesses to tailor their services, adapt to market trends, and respond to customer preferences quickly.

6. New Revenue Opportunities

BaaS opens up new revenue streams for traditional banks and financial institutions. By providing their services as APIs to third-party platforms, these institutions can expand their reach beyond their traditional customer base. This creates additional revenue sources while also increasing customer engagement.

7. Global Expansion

For businesses aiming to expand their services internationally, BaaS offers a streamlined approach. Partnering with BaaS providers that have a global presence can facilitate the expansion process by providing access to localized financial services and compliance expertise in various regions.

8. Innovation and Collaboration

BaaS encourages innovation through collaboration. Fintech companies and startups can focus on creating innovative user experiences and niche solutions while relying on BaaS providers for core banking services. This symbiotic relationship fosters creativity and drives industry-wide advancements.

9. Scalability

As businesses grow, their demands for financial services also increase. BaaS providers offer scalable solutions that can seamlessly accommodate higher transaction volumes and user demands without disruptions.

10. Risk Mitigation

For emerging fintech companies, partnering with established BaaS providers reduces operational and financial risks. These providers bring a wealth of experience, robust security measures, and risk management protocols to the partnership, enhancing the overall stability of the fintech ecosystem.

Discover how Provenir’s AI-powered credit risk decisioning platform can help.

Learn More

QUESTIONS

Frequenly Asked Questions

Get in Touch

  • How to Implement Banking as a Service for Businesses?

    Implementing Banking as a Service (BaaS) requires careful planning and collaboration. Here’s a general roadmap for businesses considering BaaS integration:

    • Assessment: Evaluate your business needs and objectives. Determine which financial services you want to offer through BaaS.
    • Select a BaaS Provider: Research and choose a BaaS provider that aligns with your goals. Consider factors such as their technology stack, compliance capabilities, and track record.
    • Integration: Collaborate with your chosen BaaS provider to integrate their APIs and solutions into your platform. Ensure seamless user experience and data security.
    • Customization: Tailor the integrated financial services to match your branding and user interface. Consider offering additional value-added features to stand out.
    • Testing: Thoroughly test the integrated services to ensure they function as intended. Address any issues or glitches before launching.
    • Launch and Monitoring: Launch the BaaS-powered services to your customers. Monitor usage, feedback, and performance to make refinements if needed.
  • Is Banking as a Service the Same as Open Banking?

    While both Banking as a Service (BaaS) and open banking share similarities, they are distinct concepts:

    • BaaS (Banking as a Service): BaaS refers to a comprehensive model where financial services are seamlessly integrated into third-party platforms. BaaS providers offer a wide range of banking functionalities, enabling businesses to offer financial services without the need to build their own infrastructure.
    • Open Banking: Open banking involves the sharing of customer financial data among banks and other financial institutions through standardized APIs. It aims to foster competition and innovation by allowing authorized third parties to access this data to develop new financial products and services.
    • In essence, BaaS encompasses a broader scope, providing a platform for offering a suite of financial services, while open banking focuses on data sharing to encourage innovation in financial products and services.

What Are the Future Trends for Banking as a Service?

The future of Banking as a Service (BaaS) holds exciting possibilities as technology continues to evolve. Here are some trends to watch for:

  • Personalization: BaaS providers will offer more personalized financial solutions tailored to individual customer needs and preferences.
  • AI and Automation: Artificial intelligence and automation will play a significant role in enhancing BaaS capabilities, from customer support to risk assessment.
  • Ecosystem Expansion: BaaS providers will form ecosystems of partners, including fintechs, to offer a comprehensive range of financial services.
  • Global Reach: BaaS will facilitate cross-border financial services, enabling businesses to serve customers globally.
  • Regulatory Evolution: As BaaS gains prominence, regulations specific to BaaS models may emerge to ensure consumer protection and data privacy.
  • Emergence of Niche Offerings: BaaS will support the emergence of niche financial services catering to specific industries or demographics.
  • Sustainability Integration: BaaS may incorporate sustainable finance options, aligning with the growing focus on environmental and social responsibility.

The future of BaaS is dynamic and will likely be shaped by ongoing technological advancements, regulatory changes, and evolving customer expectations. How can you take advantage of the benefits that BaaS has to offer? One of the keys to success is choosing the right technology partner. 


LATEST BLOGS

Continue reading

Today’s Data Will Not be Enough Tomorrow

NEWS

Today’s Data Will Not be Enough Tomorrow

Listen in to the Mexico Business Now podcast featuring José Luis Vargas, Executive Vice President and General Manager, LATAM for Provenir as he discusses how the fintech sector in Mexico is leveraging real-time decisioning solutions to drive innovation, improve financial services access, and cater to the evolving needs of the population.

Listen to the Podcast

The Ultimate Guide to Decision Engines

What is a decision engine and how does it help your business processes?

Learn More


LATEST NEWS

Continue reading