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2024 Global Risk Decisioning Survey: North America Special Edition

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SURVEY

2024 Global Risk Decisioning Survey:
North America Special Edition

What’s top of mind for financial services providers heading into 2024?

Provenir surveyed more than 300 decision makers from a variety of financial services providers and fintechs around the globe in order to understand their:

  • Risk decisioning challenges
  • Customer management priorities
  • Confidence in the accuracy and flexibility of their risk models and anti-fraud measures

This special North America edition includes 2024 opportunities for providers in the region from Provenir’s Executive Vice President of North America, Kathy Stares. She covers:

  • Widespread adoption of AI
  • Democratizing data
  • Digital payment evolution

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Why Customer Retention is Now the Most Important Battle

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ON-DEMAND WEBINAR

Why Customer Retention
is Now the Most Important Battle

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For decades, customer acquisition and onboarding have been the primary focus of banks’ investments.

This made perfect sense. Competition for prime banking customers was fierce, and banks spent a lot of money trying to capture their business. When fintech came on the scene, banks rightly concluded that investments in digital account opening were critical for fending off these new competitors and maintaining their market share, especially with Millennial and Gen Z customers.

It made perfect sense … until it didn’t.

The nature of competition in financial services has changed. The digitization of banking products, the emergence of lead aggregators, and, most importantly, open banking have made it easier for bank customers to shop around and to switch financial service providers than it has ever been.

Today, the biggest challenge facing banks isn’t how to acquire new customers. It’s how to retain the valuable customers that they already have.

In this webinar, Alex Johnson (Founder, Fintech Takes) and Kathy Mitchell-Stares (EVP North America, Provenir) will:

  • Explain why customer management has traditionally been underinvested in by banks and the implications of this underinvestment in today’s financial services ecosystem.
  • Explore how open banking and other fintech innovations have fundamentally altered the competitive dynamics within financial services and placed a premium on customer retention.
  • Provide actionable advice for how banks can improve their customer management decisions and business processes in order to strengthen their most important customer relationships and turn customer retention into a superpower.

Speakers:

  • Alex Johnson

    Founder, Fintech Takes

  • Kathy Stares

    EVP North America, Provenir

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Divorce, Data, Disruption: Oh My!

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PODCAST

Divorce, Data, Disruption:
Oh My!

Divorcing your bank, debunking long-standing myths, advancing emerging tech, and approaching data ethically…

What do these topics all have in common? They’re innovative ideas our thought leaders have shared with us in our very first season of The Disruptor Sessions.

We’ve loved having fascinating conversations with our brilliant guests, so for our final episode of 2023, we’re looking back at some of the hot topics we couldn’t stop talking about. Tune in for global insights on financial inclusion, artificial intelligence, alternative data and open banking, and – our bread and butter – innovation across financial services. 

We hope you’ve enjoyed season 1 and we can’t wait to see you again next year for season 2!

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Tune into our Podcast on Apple or Spotify by clicking the icons below.

Apple Podcast

Spotify Podcast

The Panelists:

  • Aaron Webster

    SoFi’s Aaron Webster Wants to Make It Easier to Divorce Your Bank

    What’s SoFi’s secret to differentiation in a crowded fintech ecosystem? Where should we look to find the next big disruption for American financial services? North America host Kathy Stares sits down with SoFi’s Chief Risk Officer, Aaron Webster, to answer these questions and more in our very first episode of The Disruptor Sessions.

  • Nidhi Verma

    TransUnion’s Nidhi Verma Introduces the New Kids on the (Credit) Block

    Though they used to be invisible, today they might be the future of the credit market. On this episode of The Disruptor Sessions, we’re exploring the new-to-credit (NTC) population. Though they used to be invisible, today they might be the future of the credit market.

    North America host Kathy Stares (Provenir’s EVP, Americas) and TransUnion’s VP of International Research and Consulting, Nidhi Verma, discuss the immense opportunities in engaging this powerful group. Drawing from TU’s recent report on NTCs, they debunk the myths around risk, define the business case for financial inclusion, and develop a vision of what the future of financial inclusion could look like globally.

  • Kike Fashola & Ceci López

    Carbon’s Ceci López and Kike Fashola Are Banking on Nigerian Fintech Innovation

    These risk leaders are disrupting the status quo across Africa’s fintech landscape. In our first MEA-focused episode, host Adrian Pillay sits down with digital bank Carbon’s Ceci López (Head of Decisioning) and Kike Fashola (Chief Risk Officer) to take a look at the relationship between risk and reward and the future of fintech in Nigeria.

    They dig into topics like using data science to support innovation, how to drive adoption of emerging tech in an emerging market, and some of the implications we may not always think of when we talk about AI in risk management.

  • Costin Mincovici

    tbi Bank’s Costin Mincovici Wants to See More ‘Aha’ Moments in Digital Banking

    Costin Mincovici, tbi Bank’s Chief Credit Officer, is a risk leader that likes to say yes. Yes to mobile-first financial services, yes to digital banking disruption, and yes to multi-country risk strategies that offer the accessible experiences that can make or break a provider.

    He shares his insights with our EMEA host and Provenir’s regional leader, Frode Berg. They explore everything from the ethical implications of data usage, to market approaches that protect the interests of both the customer and bank, to the “aha” moments Costin hopes to see more of across fintech.

  • Aaron Webster

    SoFi’s Aaron Webster Wants to Make It Easier to Divorce Your Bank

    What’s SoFi’s secret to differentiation in a crowded fintech ecosystem? Where should we look to find the next big disruption for American financial services? North America host Kathy Stares sits down with SoFi’s Chief Risk Officer, Aaron Webster, to answer these questions and more in our very first episode of The Disruptor Sessions.

  • Nidhi Verma

    TransUnion’s Nidhi Verma Introduces the New Kids on the (Credit) Block

    Though they used to be invisible, today they might be the future of the credit market. On this episode of The Disruptor Sessions, we’re exploring the new-to-credit (NTC) population. Though they used to be invisible, today they might be the future of the credit market.

    North America host Kathy Stares (Provenir’s EVP, Americas) and TransUnion’s VP of International Research and Consulting, Nidhi Verma, discuss the immense opportunities in engaging this powerful group. Drawing from TU’s recent report on NTCs, they debunk the myths around risk, define the business case for financial inclusion, and develop a vision of what the future of financial inclusion could look like globally.

    Kike is a graduate of Covenant University, where she majored in Industrial Mathematics.

    Kike is a positive and proactive individual who is always looking for ways to improve. She is not afraid to challenge the status quo and is always looking for the silver lining.

  • Kike Fashola & Ceci López

    Carbon’s Ceci López and Kike Fashola Are Banking on Nigerian Fintech Innovation

    These risk leaders are disrupting the status quo across Africa’s fintech landscape. In our first MEA-focused episode, host Adrian Pillay sits down with digital bank Carbon’s Ceci López (Head of Decisioning) and Kike Fashola (Chief Risk Officer) to take a look at the relationship between risk and reward and the future of fintech in Nigeria.

    They dig into topics like using data science to support innovation, how to drive adoption of emerging tech in an emerging market, and some of the implications we may not always think of when we talk about AI in risk management.

    He has held various leadership roles at leading Credit Risk companies such as TransUnion, Dun & Bradstreet, Experian and FICO. He is Vice President of Sales at Provenir, and is responsible for its business in Middle East and Africa.

  • Costin Mincovici

    tbi Bank’s Costin Mincovici Wants to See More ‘Aha’ Moments in Digital Banking

    Costin Mincovici, tbi Bank’s Chief Credit Officer, is a risk leader that likes to say yes. Yes to mobile-first financial services, yes to digital banking disruption, and yes to multi-country risk strategies that offer the accessible experiences that can make or break a provider.

    He shares his insights with our EMEA host and Provenir’s regional leader, Frode Berg. They explore everything from the ethical implications of data usage, to market approaches that protect the interests of both the customer and bank, to the “aha” moments Costin hopes to see more of across fintech.

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2024 Global Risk Decisioning Survey

Written by Amy Sariego on . Posted in Resource. No Comments on 2024 Global Risk Decisioning Survey

Survey

2024 Global Risk Decisioning Survey

What’s top of mind for financial services providers heading into 2024?

Provenir surveyed more than 300 decision makers from a variety of financial services providers and fintechs around the globe in order to understand their: 

  • Risk decisioning challenges
  • Customer management priorities
  • Confidence in the accuracy and flexibility of their risk models and anti-fraud measures

See how your organization aligns.

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The Future of Buy Now, Pay Later

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ON-DEMAND WEBINAR

The Future of Buy Now, Pay Later

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Examining card-based BNPL and scalable automated decisioning to support the evolution of the industry

As Buy Now, Pay Later matures in Europe, innovation must remain a priority so the market can continue to thrive. One area ripe for innovation is optimising debit and credit cards for BNPL use. What is the secret to successful card-based BNPL? And what does automated risk decisioning have to do with that success?

Listen now to hear experts from Sileon and Provenir chat about the future of Buy Now, Pay Later and consumer lending in Europe, why the focus on credit and debit cards is important, and how transaction-based, modern risk assessment is key to managing risk and exceeding consumer expectations.

Key Takeaways:

  • Current and future trends for the BNPL market, and how consumer lending is changing
  • Why card-based BNPL will accelerate innovation in this mature market
  • How automated, AI-powered risk decisioning is key to scalable, profitable card-based BNPL
  • The importance of transaction-based risk assessment
  • Why data is such a critical driver of sustainable BNPL offers as well as holistic risk assessment and creditworthiness and encourages financial inclusion in BNPL

Speakers:

  • Bahareh Zand

    Chief Product Officer, Sileon

  • Hubert de Linde

    Regional Manager Nordics, Provenir

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tbi Bank’s Costin Mincovici Wants to See More ‘Aha’ Moments in Digital Banking

Written by veeresh on . Posted in Resource. No Comments on tbi Bank’s Costin Mincovici Wants to See More ‘Aha’ Moments in Digital Banking

tbi Bank’s Costin Mincovici Wants to See More ‘Aha’ Moments in Digital Banking

Costin Mincovici, tbi Bank’s Chief Credit Officer, is a risk leader that likes to say yes.

Yes to mobile-first financial services, yes to digital banking disruption, and yes to multi-country risk strategies that offer the accessible experiences that can make or break a provider.

He shares his insights with our EMEA host and Provenir’s regional leader, Frode Berg. They explore everything from the ethical implications of data usage, to market approaches that protect the interests of both the customer and bank, to the “aha” moments Costin hopes to see more of across fintech.

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Fostering SME Lending Resilience in Europe: Empowering Smart Decision-Making with Data and AI

Written by Amy Sariego on . Posted in Resource, Webinars. No Comments on Fostering SME Lending Resilience in Europe: Empowering Smart Decision-Making with Data and AI

ON-DEMAND WEBINAR

Fostering SME Lending Resilience in Europe:
Empowering Smart Decision-Making with Data and AI

Book a Meeting

SMEs accelerate market growth and innovation across the continent, accounting for 67% of all EU private sector jobs and 58% of the EU’s GDP. However, inflation and growing costs of business have put pressure on these drivers of economy and research shows accessing financing has become increasingly difficult. 

To ensure long-term economic success for the region, catering to the unique needs of SMEs has never been more critical. But if you’re a lender that struggles with outdated, manual credit risk decisioning, your ability to provide that critical funding is limited. That leaves both SMEs and lending businesses like yours struggling to grow.

In this webinar, we discuss the challenges of SME lending and the power of a data and AI-powered decisioning platform to streamline the entire credit risk decisioning process from KYC/onboarding to AI-powered business insights.

Discover how to: 

  • Leverage speed and agility to power faster, simplified application processes for SMEs
  • Make smarter, faster credit decisions and accelerate time to market with traditional and alternative data
  • Future-proof your decisioning technology to keep up as economic conditions and market demands evolve
  • Keep risk in check while catering to the unique needs of SMEs using advanced, AI-powered analytics

Don’t miss this opportunity to discover innovative solutions designed to help you overcome the challenges of SME lending and take your decisioning tech to the next level. You’ll walk away with actionable insights to unlock new opportunities in this thriving sector and support SMEs in any economic landscape.

Speakers:

  • Ravi Sidhu

    UK/I Risk & Compliance, Dun & Bradstreet

  • Edward Harding

    Partnerships Development Director, Mambu

  • Bulut Arukel

    Co-Founder, Figopara

  • Bo Anderson

    CIO, Marginalen Bank

  • Corinne Lleti

    General Manager Southern Europe, Provenir

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Beyond Onboarding: Enabling AI-Powered Decisions Across the Entire Customer Lifecycle

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ON-DEMAND WEBINAR

Beyond Onboarding:
Enabling AI-Powered Decisions Across the Entire Customer Lifecycle

Book a Meeting

Are you a finance leader looking to prioritize loan portfolio growth? If so, you’re not alone. According to recent data, two-thirds of finance leaders consider it their top strategic priority. But with so many priorities to juggle, how can you support ongoing account management that increases portfolio value?

Join Provenir’s Andrew Beddoes (Principal Consultant) and Sam Rohde (Head of Pre-Sales, North America) to dive deep into the realm of customer management and how to unlock maximum value across the entire customer lifecycle. Our session will focus on Provenir’s leading-edge credit risk decisioning platform that transforms the way you manage customer portfolios and enhance risk decisions.

Learn to harness the power to spot the next best offer, reduce default risk, and anticipate customer needs — all in a single, scalable software solution. Stay ahead of the curve with Provenir’s proactive risk management— tailor-made to not just meet your needs, but to anticipate them.

Discover the broad capabilities of our platform with a live demo of Provenir’s software. You’ll get a glimpse at its multiple processing capabilities, flexible data orchestration, and the utilization of both augmented and alternative data for a comprehensive view of customer financial health. Experience first-hand how continuous improvement and behavior prediction are made possible through advanced testing and diverse data sources.

Watch now to take the first step towards maximizing your customer lifecycle value.

Speakers:

  • Andy Beddoes

    Principal Consultant

  • Sam Rohde

    Director of Pre-Sales, North America

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Redefining the Automotive Financing Customer Experience with Technology

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ON-DEMAND WEBINAR

Redefining the Automotive Financing Customer Experience with Technology

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We all know the current market challenges: economic uncertainty due to rising interest rates and inflation, along with consumer expectations of instant credit, rapid onboarding and personalized offers. How can you rethink your competitive position and create a measurable differentiation in a market full of traditional and digital incumbents without increasing your risk?

CIBC’s Paul Harder, VP, Automotive Finance I& Unsecured Lending, and Cheryl Woodburn, Provenir Country Manager, Canada discuss digital transformation in the industry and how lenders can build technology solutions to deliver an elevated customer and dealer experience, while improving the flexibility, speed and agility needed to process higher volumes of loan applications, without compromising accuracy. With ever changing regulatory requirements, fluctuating business conditions and a market need for digital solutions, lenders can leverage the growth in technology to redefine the customer and dealer experience.

Watch this panel discussion to learn:

  • Why automation and technology are the building blocks for competitive differentiation
  • How to leverage advanced analytics to optimize pricing and make more personalized offers
  • How a unified solution for data, AI and decisioning drives the agility and flexibility needed to power exceptional consumer experiences

Also, read: What is Auto Loan Origination?

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TDS Mini: Can Financial Services Really Be Intelligent?

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PODCAST

TDS Mini:
Can Financial Services Really Be Intelligent?

Today’s TDS Mini tackles a question that may sound philosophical, but pulls together an answer built from data, technology, and good old industry knowledge.

In this mini episode, our North America host and Executive Vice President of Americas, Kathy Stares, finds herself in the hot seat. She shares insights on the transformative power of alternative data, the tech that enables it, and what we really mean when we talk about intelligent financial services.

Featuring: Andrea Neufeld, Head of Global Client Operations, Flinks & Kathy Stares, Executive Vice President, North America.

Listen Now

Tune into our Podcast on Apple or Spotify by clicking the icons below.

Apple Podcast

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