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Maximizing the Value of Your Customers: Better Data = Better Results

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Maximizing the Value of Your Customers:
Better Data = Better Results

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With a shifting economic landscape and increasingly high expectations from consumers (including instant credit approvals, rapid onboarding, personalized offers, and superior experiences), how can lenders enable growth across their lending portfolio while still mitigating risk? The key is data.

Better data = smarter, more accurate risk decisions, at onboarding and beyond. In this discussion, we’ll look at how the right data is key for lenders to generate revenue growth and maximize the value of both prospects and current customers.

Key takeaways:

  • Improving fraud detection and prevention with real-time data access so you can say yes to more creditworthy customers
  • How to ensure more accurate underwriting, so you can continue to grow your revenue, even in challenging economic times
  • Ways to maximize customer value beyond onboarding, including post-loan management, personalized upsell/cross-sell/renewal offers, collection strategies and more
  • Industry trends, including embedded finance and open banking – and why the right data is key to success

Speakers:

  • Kathy Stares

    EVP Americas, Provenir

  • Al Periu

    CEO Americas, Zilch

  • Chris Martin

    VP Head of Digital Product, Regional Finance

  • Bridget Hussain

    VP Consumer Lending, UNFCU


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TDS Mini: Fintech Cheat Sheet (Part 1)

PODCAST

TDS Mini:
Fintech Cheat Sheet (Part 1)

The first half of 2023 has blown by in the blink of an eye, so we’re breaking it down in this two-part TDS Mini series.

Our regional experts will give you the SparkNotes version of what happened in H1, where you should focus your attention now, and what to expect in H2 – all in three minutes each! 

In part one, we hear from Frode Berg (Managing Director, Europe) who will share his thoughts on the UK market, and from Bharath Vellore (General Manager, Asia Pacific), who is covering his entire region. Learn how mortgages can help us better understand the economy, get the scoop on new AI developments, and look to the future with digital banking and embedded finance.

Featuring:

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Achieving Frictionless Fraud Prevention: Striking the Perfect Balance of Risk & User Experience

ON-DEMAND WEBINAR

Achieving Frictionless Fraud Prevention:
Striking the Perfect Balance of Risk & User Experience

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In today’s digital landscape, any form of friction can deter quality customers, while a lack of it can attract fraudsters. To maintain a competitive edge, businesses need to find the ideal line that ensures a seamless experience for genuine customers while effectively protecting against fraudulent activities. 

In this session, industry leaders Provenir and Socure will discuss:

  • The core principles of frictionless fraud prevention
  • Valuable insights and practical strategies to help you navigate challenges.
  • How advanced technologies and data analytics can be leveraged to assess risks in real-time.
  • Through engaging case studies and success stories, gain inspiration and actionable takeaways to build a robust fraud prevention strategy that safeguards your business while creating a seamless experience for your customers


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TDS Mini: Want to Launch AI/ML? You Need a Data Detox

PODCAST

TDS Mini:
Want to Launch AI/ML? You Need a Data Detox

AI, banks vs fintechs, alternative data – how do all of these hot topics fit together?

Get the whole picture with a quick, insightful look at emerging technology and the future of fintech with Provenir’s Chief Product Officer, Carol Hamilton, and Finovate’s VP and Director of Fintech Strategy, Greg Palmer.

Listen to the full fireside chat here.

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Featuring:

Carol Hamilton, Chief Product Officer, Provenir

Greg Palmer, VP and Director of Fintech Strategy, The Finovate Group


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TDS Mini: Level Up Your Digital Lending (In Under 10 Minutes)

PODCAST

TDS Mini:
Level Up Your Digital Lending (In Under 10 Minutes)

Want to learn how to provide frictionless lending experiences while boosting risk mitigation in under 10 minutes?

Then this TDS Mini is for you! Listen in on highlights from a discussion between lending experts from Provenir, SEON, DivideBuy, and ID Finance for real-world strategies and lessons on leveling up your digital lending. 

Listen to the full conversation here.

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Featuring:

  • Corinne Lleti

    GM, Southern Europe
    Provenir

  • Gergő Varga

    Product Evangelist
    SEON

  • Teresa Byrne

    CCO
    DivideBuy

  • Evgenia Ageykina

    CRO, Spain
    ID Finance


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Embedding Exceptional Borrower Experience in Embedded Finance

ON-DEMAND WEBINAR

Embedding Exceptional
Borrower Experience in Embedded Finance

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Hosted By: AltFi

The need is clear for financial institutions and fintechs to invest in modernized and digitized core lending functions such as credit decisioning, fraud, and process automation. World-class digital lending experiences are no longer a nice-to-have, but an expected feature. One of those expected features is embedded finance. 

Two-thirds of adults in the UK used embedded financial services in 2022, and giving consumers the embedded omnichannel finance features they want is essential to increase loyalty and grow your business. Just take it from the 80% of companies that offer embedded finance that experienced increased engagement and the 85% that used embedded finance to acquire new customers.

But how can your technology power embedded financial services that cater to customer needs while continuing to prioritize risk management? Watch this on-demand webinar from Provenir and AltFi to explore this question and learn real-world tactics and solutions to balance growth and risk.

Our panel will dig into the power of AI and data-driven credit risk decisioning technology to deliver smooth, personalized embedded finance experiences that make borrowers return and build a foundation for long-term customer relationships. Explore the challenges and opportunities of embedded lending and discover how to:

  • Tailor lending solutions to enhance the borrower experience with personalized offers including loan amount, interest rates, and repayment terms
  • Automate lending processes such as loan underwriting and risk assessment with AI and machine learning
  • Leverage customer data such as financial data, credit history, and behavioral data for more accurate risk assessment and increased financial inclusion
  • Balance risk management and customer experience to optimize the risk decisioning process to cover regulatory compliance and fraud prevention while enhancing customer satisfaction
    Delight customers with instant approvals and seamless, embedded application processes

Speakers:

  • Dominic Hanson

    Head Of Business Development, NewDay

  • Nick Harding

    CEO And Co-founder, Fluro

  • Chris Kneen

    Managing Director UK&I, Provenir


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Infographic: Transform Credit Risk Decisioning Challenges into Opportunities

INFOGRAPHIC

Transform Credit Risk Decisioning
Challenges into Opportunities

How to Ensure More Accurate, Agile Decisions

Whatever the financial services products you offer, there are common credit risk decisioning challenges – including data integration, model development, fraud prevention, lack of flexibility, and regulatory compliance. So how can you turn these decisioning challenges into opportunities? Discover how upgrading legacy decisioning technology can lead to a 20-40% decrease in credit losses and a 20-40% improvement in efficiency!

See how tbi bank is able to fuel their rapid growth and still ensure a customer-centric strategy

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RESOURCE LIBRARY

Embedded Finance: Enabling Seamless Financial Services

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Provenir Launches Onboarding Fraud Solution to Fight Back Against Fraudsters, Minimizing Losses While Safeguarding Customer Experience
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Navigating Your Legacy System Upgrade
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Elevating Customer Experiences: Headless Banking and Banking-as-a-Service (BaaS)
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Three easy ways to boost access to credit (and skyrocket operational efficiency) ... Read More →

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Episode 2: TransUnion’s Nidhi Verma Introduces the New Kids on the (Credit) Block

PODCAST

Episode 2:
TransUnion’s Nidhi Verma Introduces the New Kids on the (Credit) Block

Though they used to be invisible, today they might be the future of the credit market.

On this episode of The Disruptor Sessions, we’re exploring the new-to-credit (NTC) population. Though they used to be invisible, today they might be the future of the credit market.

North America host Kathy Stares (Provenir’s EVP, Americas) and TransUnion’s VP of International Research and Consulting, Nidhi Verma, discuss the immense opportunities in engaging this powerful group. Drawing from TU’s recent report on NTCs, they debunk the myths around risk, define the business case for financial inclusion, and develop a vision of what the future of financial inclusion could look like globally.

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The Panelists:

  • Nidhi Verma

    Nidhi Verma leads the customer consulting team within the innovative solutions group at TransUnion. Her team is responsible for diagnosing underlying business issues, and uncovering and imparting strategic insights from credit and alternative data assets. Previously at TransUnion, she led the U.S. financial services research and consulting group, delivering industry insights around the consumer credit marketplace. She’s spent over 14 years developing financial plans, creating strategic initiatives, and driving analytics to identify and solve business problems. 

    Verma held prominent positions at Discover Financial Services, Citigroup, Citi EMEA, and Fifth Third Bank where she served as CFO of the bankcard business. She received her bachelor’s and master’s degrees in commerce from the University of Delhi and an MBA in finance from Loyola University of Chicago.

  • Kathy Stares

    Kathy Stares is the Executive Vice President of North America at Provenir, a global leader in AI-powered risk decisioning software. As a member of Provenir’s executive team, she is introducing creative account management approaches to support the company’s aggressive growth strategy.

    Kathy brings more than 20 years of experience in fintech and has a deep knowledge and curiosity about risk decisioning innovation. She’s passionate about helping organizations leverage data and technology to build world-class experiences for their customers.

    Prior to joining Provenir, Kathy was Chief Customer Officer at enStream, Canada’s provider of mobile verification services. Kathy received a Bachelor of Arts degree from the University of Toronto and attained the Women of Influence certificate. Kathy also volunteers for the Menttium organization.

  • Nidhi Verma

    Nidhi Verma leads the customer consulting team within the innovative solutions group at TransUnion. Her team is responsible for diagnosing underlying business issues, and uncovering and imparting strategic insights from credit and alternative data assets. Previously at TransUnion, she led the U.S. financial services research and consulting group, delivering industry insights around the consumer credit marketplace. She’s spent over 14 years developing financial plans, creating strategic initiatives, and driving analytics to identify and solve business problems. 

    Verma held prominent positions at Discover Financial Services, Citigroup, Citi EMEA, and Fifth Third Bank where she served as CFO of the bankcard business. She received her bachelor’s and master’s degrees in commerce from the University of Delhi and an MBA in finance from Loyola University of Chicago.

  • Kathy Stares

    Kathy Stares is the Executive Vice President of North America at Provenir, a global leader in AI-powered risk decisioning software. As a member of Provenir’s executive team, she is introducing creative account management approaches to support the company’s aggressive growth strategy.

    Kathy brings more than 20 years of experience in fintech and has a deep knowledge and curiosity about risk decisioning innovation. She’s passionate about helping organizations leverage data and technology to build world-class experiences for their customers.

    Prior to joining Provenir, Kathy was Chief Customer Officer at enStream, Canada’s provider of mobile verification services. Kathy received a Bachelor of Arts degree from the University of Toronto and attained the Women of Influence certificate. Kathy also volunteers for the Menttium organization.


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How to Power Risk Decisions Faster than the Competition

ON-DEMAND WEBINAR

How to Power Risk Decisions
Faster than the Competition

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In the race for customers, speed is everything – and your consumers demand it. But how can you deliver risk decisions and new banking products faster than the increasingly agile competition?

For financial services companies, data has never been more important, and real-time data access, automated decisioning and advanced analytics are key to remaining agile, innovative and responsive to industry trends.

In this webinar, hosted by FinTech Futures, our expert panel – featuring tbi bank’s Chief Credit Officer, Allica Bank’s Chief Product & Strategy Officer and Premier Bankcard’s Senior Vice President, Risk Services – discuss how you can overcome the challenges of upgrading legacy decisioning technology and evolving data security and compliance regulations to ensure you can adapt quickly to shifting consumer demands and stay ahead of the competition.

Watch now to learn:

  • How to mitigate risk, grow your revenue and improve the banking experience for your customers.
  • Why real-time data access and eliminating siloed data environments is critical for not only smarter risk decisions and improved fraud prevention, but also to provide a more holistic, inclusive view of your customers.
  • How advanced analytics like machine learning and AI can enable optimised decisioning across the entire customer lifecycle.
  • The ways upgrading your legacy decisioning technology can accelerate your journey to more modern risk decisioning.
  • How to choose technology partners that enable you to satisfy rapidly evolving compliance and security requirements.

Speakers:

  • Corinne Lleti

    Director General, Southern Europe, Provenir

  • Chris Thornton

    Senior Vice Presidnet, Risk Services, PREMIER Bankcard

  • Conrad Ford

    Chief Product and Strategy Officer, Allica Bank

  • Costin Mincovici

    Chief Credit Officer, tbi Bank


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Enhancing Financial Inclusion in the Digital Era: Redefining Africa’s Digital Banking Future with Data and AI

ON-DEMAND WEBINAR

Enhancing Financial Inclusion in the Digital Era:
Redefining Africa’s Digital Banking Future with Data and AI

Book a Meeting

As Africa’s digital landscape continues to evolve, the use of data and AI in banking has become increasingly important in driving and enhancing financial inclusion across the continent. Today, as many as 57% of Africans and up to one-third of all adults globally lack any type of bank account, making it difficult to evaluate creditworthiness using traditional methods. This large population of unbanked individuals represents significant growth for innovative organizations.

How can fintechs and digital banks begin this journey to remove barriers to financial inclusion and expand their potential audiences? By combining data with the power of AI, financial service providers can leverage new insights to support financial inclusion while mitigating risk.

Our panel of experts will discuss how financial service providers are doing just that to redefine banking services and products that cater to the unique needs of the unbanked and underserved populations in Africa.

Topics include:

  • Understanding how simplified access to alternative and non-traditional data can reshape your business
  • How the current approach to determining risk profiles impacts the unbanked population and gaps using only traditional data leaves in determining credit risk
  • How alternative data and advanced analytics can catalyze financial inclusion while reducing risk and fraud
  • The role of alternative data in the larger picture of tech-enabled financial inclusion
  • Actionable steps you can take to incorporate alternative data into your decisioning


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