Consumer Duty, a set of rules aimed at enhancing consumer protection in the UK financial services sector, came into force in July 2023. The Financial Conduct Authority’s (FCA’s) new rules mean that firms selling financial products now have to meet much higher standards.
In this Fintech Times article, Carol Hamilton, Chief Product Officer at Provenir, joins other experts across the fintech industry in sharing predictions for 2024, including a collective focus on collaboration between fintech firms and traditional banks, driven by a commitment to enhance customer benefits, transparency and personalisation.