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Customer Management

Go beyond onboarding: maximize value across the customer lifecycle with holistic, intelligent decisioning

Maximize Revenue:

40% business growth

Mitigate Risk:

60x improvement in decisioning efficiency.

Identify Opportunities:

98% faster time to decision

Take your decisioning beyond onboarding: mitigate risk and maximize growth across the lifecycle, for superior customer experiences and holistic portfolio management.

Improve Experiences:

Get the right offers to the right customers at the right time. Increase customer retention and grow your revenue by reducing payment defaults and offering targeted, personalized pricing and products at every step of the customer journey.

  • Optimize your upsell/cross-sell opportunities with AI-powered decisioning enabling personalized offers
  • Data-driven cost, revenue, and profit forecasting
  • Proactive, portfolio-wide analysis with scalable batch processing to asses large volumes of data

Mitigate Risk

Ensure protection across the entire customer journey, with the ability to regularly evaluate risk exposure and predict portfolio performance.

  • Get deeper customer insights with the ability to rapidly test and deploy additional data sets
  • Assess model performance before iteration with quick and easy use of agility-friendly technology containing built-in testing and simulation
  • React in response to changing market conditions and portfolio performance 
  • Minimize losses and identify at risk accounts earlier with AI-powered evaluation of customer behavior and ongoing risk monitoring

Optimize Collections:

Act proactively pre-collections by predicting potential defaults and minimizing loss. Identify not only the best treatment strategies, but also the most effective communications channels to ensure more likelihood of success.

  • Better predict customer behavior and ability to pay by utilizing multiple data sources (including fraud, bureau, open banking)
  • Add automation and flexibility through self-sufficiency
  • Identify the best treatment strategies with the use of embedded AI to analyze customer patterns 
  • Easily integrate into existing collections management solutions

Resources to dig a little deeper

Live Webinar: Navigating the Future: Unveiling the Keys to S...

Date + Time: 28th March, 2024 | 11 am-12 pm CET In the dynamic landscape ...

Infographic: Frictionless, End-to-End Onboarding with Case M...

How to enhance customer experience and operational efficiency  How can you easily optimize applications and ...

Building Technology Bridges: How To Deliver Fast, Accurate, ...

Small-to-Medium Businesses (SMEs) are the lifeblood of our economy, making up the majority of global ...

Webinar: Why Customer Retention is Now the Most Important Ba...

For decades, customer acquisition and onboarding have been the primary focus of banks’ investments. This ...

Beyond Onboarding: Enabling AI-Powered Decisions Across the ...

ON-DEMAND WEBINAR Are you a finance leader looking to prioritize loan portfolio growth? If so, ...

Navigating the Economic Landscape: Maximizing Customer Value...

How the right holistic risk decisioning platform enables profitability across the lifecycle It’s more critical ...

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