Customer Management
Go beyond onboarding: maximize value across the customer lifecycle
Maximize Revenue
Increase customer retention with targeted, personalized pricing and products.
Mitigate Risk
Predict portfolio performance and proactively evaluate risk exposure.
Optimize Collections
Identify the best treatment strategies and most effective communications channels.
Take your decisioning beyond onboarding: enable superior experiences across the customer journey.
Making an initial decision at onboarding is only one piece of the customer journey. Discover how Provenir’s AI-Powered Decisioning Platform goes beyond – to enable holistic risk decisioning across credit, fraud, and compliance in order to maximize upsell and cross-sell opportunities, proactively manage and mitigate risk at all stages of the lifecycle, and optimize collections strategies. So you can focus your attention on your customers, instead of your risk.
Wherever there’s a risk decision to be made, Provenir’s AI-Powered Decisioning platform is there: enabling superior customer experiences and mitigating risk, reducing defaults, and preventing fraud along the way.
Improve Experiences
Get the right offers to the right customers at the right time. Increase customer retention and grow your revenue by reducing payment defaults and offering targeted, personalized pricing and products at every step of the customer journey.
Mitigate Risk
Ensure protection across the entire customer journey, with the ability to regularly evaluate risk exposure and predict portfolio performance.
Optimize Collections
Act proactively pre-collections by predicting potential defaults and minimizing loss. Identify not only the best treatment strategies, but also the most effective communications channels to ensure more likelihood of success.
Maximize Value Across the Entire Customer Lifecycle
Questions
Frequently asked questions
Get the answers you need to help maximize the lifetime value of your customers.
Want to learn more?
Data-driven risk decisioning strategies are key to both onboarding new customers and retaining existing ones. Having the right data and effective risk models enables more accurate credit risk decisions, whether at the initial point of loan origination or further along the customer journey. AI can enable personalized offers and pricing, allowing you to extend the right offers to the right customers at the right time – improving the customer journey and mitigating your risk.
Act proactively pre-collections by more accurately predicting potential defaults and minimizing the probability of loss. Use AI-powered risk decisioning to integrate multiple data sources and better predict customer behavior and their ability/willingness to pay.
Being able to pivot quickly to respond to both market conditions and consumer demands is key. Look for technology that eliminates siloed environments – for example, agile data integration and orchestration gives you a more holistic view of your customers in real-time; the ability to test and iterate your risk models means you can react faster to evolving trends; and low-code, drag and drop decisioning tools allows you to make changes and launch new products across the lifecycle on your timeline, without waiting for your IT team.
Look for technology partners/solutions that offer the ability to test and deploy additional data sets for proactive credit line management, and that allow you to regularly evaluate your risk exposure. Ensure there is scalable batch processing available so you can assess large volumes of data at once, for more proactive, strategic, portfolio-wide analysis.
Companies like you use Provenir
SoFi
SoFi benchmarked the project alongside its previous DevOps effort with its in-school college loan application. As a result of building out new automation and leveraging low code/no code technology enabled processes via the Provenir platform, SoFi was able to complete the project and go live in a shorter timeframe (within 10 weeks).
tbi bank
tbi bank is a mobile-first challenger bank in South East Europe and regional leader in alternative payment solutions.
Bigbank
Bigbank needed better credit and lending products that led to better customer experiences. That meant leaving outdated technology behind for a unified platform. That’s where Provenir came in.
BBVA
BBVA wanted scalable decisioning technology to power its SME and commercial business lines and deliver the best possible customer experience. Provenir was the leading choice.