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Customer-Centric Risk Decisioning in Digital Lending: Insights from Australian Lenders


May 10, 2023 | Jonathan Pryer

In the digital lending landscape, customer experience has become a key differentiator for lenders in Australia. And with more than half of borrowers expecting personalized offers, how can digital lenders prioritize customer experience and balance risk management at the same time? Adopt a customer-centric approach with advanced risk decisioning that combines the power of data-driven credit risk decisioning technology. 

In this webinar from Provenir and Fintech Australia, our panel of experts, including Clayton Howes – CEO, MoneyMe, Joanne Edwards – Chief Risk and Compliance Officer, Wisr and Bharath Kumar Vellore – General Manager APAC, Provenir, will share case studies and explore strategies for enhancing borrower experience through effective risk decisioning in digital lending operations in Australia. 

Watch now for insights on:

  • Leveraging customer data such as financial data, credit history, and behavioral data for risk assessment and credit decisioning
  • Tailoring lending solutions to enhance the borrower experience with personalized offers including loan amount, interest rates, and repayment terms
  • Balancing risk management and customer experience to optimize the risk decisioning process to cover regulatory compliance and fraud prevention while enhancing customer satisfaction
  • Implementing technology such as data analytics, artificial intelligence, and machine learning for streamlined, customer-centric risk decisioning

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