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Maximizing the Value of Your Customers: Better Data = Better Results

ON-DEMAND WEBINAR

Maximizing the Value of Your Customers:
Better Data = Better Results

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With a shifting economic landscape and increasingly high expectations from consumers (including instant credit approvals, rapid onboarding, personalized offers, and superior experiences), how can lenders enable growth across their lending portfolio while still mitigating risk? The key is data.

Better data = smarter, more accurate risk decisions, at onboarding and beyond. In this discussion, we’ll look at how the right data is key for lenders to generate revenue growth and maximize the value of both prospects and current customers.

Key takeaways:

  • Improving fraud detection and prevention with real-time data access so you can say yes to more creditworthy customers
  • How to ensure more accurate underwriting, so you can continue to grow your revenue, even in challenging economic times
  • Ways to maximize customer value beyond onboarding, including post-loan management, personalized upsell/cross-sell/renewal offers, collection strategies and more
  • Industry trends, including embedded finance and open banking – and why the right data is key to success

Speakers:

  • Kathy Stares

    EVP Americas, Provenir

  • Al Periu

    CEO Americas, Zilch

  • Chris Martin

    VP Head of Digital Product, Regional Finance

  • Bridget Hussain

    VP Consumer Lending, UNFCU


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Making Good on the Promise of Open Banking Requires Technology and Solid Execution

NEWS

Making Good on the Promise of Open Banking
Requires Technology and Solid Execution

Open banking is here and is showing no signs of slowing down.

According to a recent Finastra survey, 56 percent of US financial institutions (FIs) surveyed regard open finance as a “must have”, up from 45% in 2021. Globally, the open banking market is expected to grow to $43 billion by 2026 from its value of $7 billion in 2018.

With the advent of open banking, consumers can now manage their financial information, accessing it across different platforms, benefiting from a smoother, more personalized experience in the process.

In this Finextra blog, Kathy Stares, executive vice president, North America with Provenir, explains how FIs must change – analytically, operationally, and even culturally (no longer owning customer data) – to benefit from the open banking revolution.

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Provenir Customer tbi bank Named 2023 Constellation Research SuperNova Awards Finalist

NEWS

Provenir Customer tbi bank
Named 2023 Constellation Research SuperNova Awards Finalist

Mobile-first challenger bank in Southeast Europe is recognized for disruption and innovation in “Data to Decision” category

Parsippany, NJ — August 15, 2023 — Provenir, a global leader in data and AI-powered risk decisioning software, today congratulated Chief Credit Officer Costin Mincovici of tbi bank for being named a Constellation Research 2023 SuperNova Awards’ finalist in the “Data to Decisions” category.

The Constellation SuperNova Awards recognize individuals and teams who are prioritizing disruptive technology and transforming their organizations with digital initiatives. SuperNova Award winners are determined by a combination of public voting and SuperNova judges’ input. Winners are announced live at the 2023 Supernova Awards Gala Oct. 25 at Constellation’s Connected Enterprise (CCE).

SuperNova awards voting is open to the public through Sept. 1 on the Constellation website. View and vote for Costin Mincovici and tbi bank’s entry here: https://www.constellationr.com/node/25106/vote/application/view/1025

tbi bank is a mobile-first challenger bank in Southeast Europe, operating in Bulgaria, Romania, Greece, Germany, and Lithuania. Via digital channels and trusted partnerships with nearly 20,000 merchant locations, tbi serves 2 million clients and issued 550,000 loans in 2022. Its business model and customer-focused approach has made it one of the most profitable and efficient banks in the region.

Leveraging Provenir’s AI- Powered and Data Decisioning platform, tbi bank is able to automate decisioning processes and quickly implement changes via use of a dynamic low-code platform. tbi bank can also offer clients credit decisions in real-time at scale, with a decisioning engine that is efficiently managed with only three full-time employees for the three markets tbi operates in.

By providing faster and more accurate lending decisions, tbi can provide customers with the best experience while reducing risk. The bank has achieved significant market differentiation by offering the speed and convenience consumers require while more easily tailoring lending products and terms to meet the specific needs of customers.

The bank can also now perform underwriting quickly and at scale, enabling capacity growth from less than 500,000 credit applications to 7 million applications annually – for a 1,400% improvement. They’ve also improved efficiency with the ability to implement changes in minutes, thanks to the use of low-code functionality. Their customer experience has also improved through tailored offerings and streamlined credit approvals and can confidently manage compliance operations, with the ability to adapt very quickly to updates and implement needed changes quickly, for best-practice compliance and governance.

“We congratulate Costin and tbi bank on being named a SuperNova award finalist, having been distinguished for their innovation in the Data to Decisions category,” said Name Here, title here at Provenir. “Provenir is very proud to play a supporting role in tbi bank’s automated decisioning processes leveraging a cohesive risk ecosystem of decisioning, data and AI that enable smarter decisions across the entire customer lifecycle.”

“Savvy digital leaders from all industries have made the move from digital channels to digital business models. Despite a high level of uncertainty, rampant inflation, rising interest rates, uncertain inventory and a massive labor shortage, this year’s SuperNova Award winners have made a significant impact to their businesses,” said R “Ray” Wang, founder and CEO of Constellation Research. “The lessons learned from these organizations provide a strong template and great inspiration for other leaders looking to pave the way in their organizations.”

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Future Barriers for Embedded Finance; With Provenir, Episode Six, Aspiration and Aquanow

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Future Barriers for Embedded Finance;
With Provenir, Episode Six, Aspiration and Aquanow

Financial regulation is ever evolving across all subsectors. As embedded finance grows, it is one space that is sure to see regulations change rapidly across all regions. To understand how barriers may change for embedded finance organisations in the future, The Fintech Times reached out to the experts, including Chris Kneen, Managing Director, UK & Ireland at Provenir. Read Chris’ insights into how barriers differ for larger financial institutions vs newer industry entrants.

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TDS Mini: Fintech Cheat Sheet (Part 1)

PODCAST

TDS Mini:
Fintech Cheat Sheet (Part 1)

The first half of 2023 has blown by in the blink of an eye, so we’re breaking it down in this two-part TDS Mini series.

Our regional experts will give you the SparkNotes version of what happened in H1, where you should focus your attention now, and what to expect in H2 – all in three minutes each! 

In part one, we hear from Frode Berg (Managing Director, Europe) who will share his thoughts on the UK market, and from Bharath Vellore (General Manager, Asia Pacific), who is covering his entire region. Learn how mortgages can help us better understand the economy, get the scoop on new AI developments, and look to the future with digital banking and embedded finance.

Featuring:

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Provenir unveils new London office in response to continuous growth in the UK

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Provenir unveils new London office
in response to continuous growth in the UK

The company’s London team grew by 138% in the last 12 months as Provenir sees strong demand for its AI-powered risk decisioning software in the British market.

London, UK 08 August 2023 – Provenir, a global leader in AI-powered risk decisioning software, today announces the relocation of its London office to a larger facility at 76 Charlotte St. Fitzrovia W1T 4QS to accommodate its expanding team. Over the past 12 months, Provenir has experienced a remarkable 138% growth in its London team, owing to the continuous acquisition of new customers in the UK and throughout Europe.

Provenir saw strong growth in 2022 globally, achieving 35% growth in revenue and expanding its customer base by 24%, adding new customers worldwide, including AMU Leasing, AutoChek, Davivienda, DeltaPay, Investree, Provu, Quick Finans, Topi and Varo. The company also expanded into France, Germany, Italy, Spain, Turkey, the Balkans and Benelux; Colombia, Brazil and Mexico; and Indonesia, the Philippines and Vietnam to meet customer demand.

“We have seen a real surge in demand for our credit risk decisioning solutions in recent years,” said Frode Berg, Managing Director of Europe at Provenir. “In times of uncertainty such as these, where consumers face a heightened need for credit and financial institutions adopt a more cautious lending approach, advanced AI-powered decisioning tools play a crucial role in navigating uncertainties and facilitating informed lending decisions. As I reflect on our exciting milestones and sustained growth in the UK, I am incredibly proud of our exceptionally talented workforce. The relocation of our office will allow us to accommodate our growing team and better support our rapidly growing customer base.”

An £83.5 billion opportunity

The UK has one of the strongest AI markets in the world, behind only the United States and China, with significant government funding and research activity in the field. Earlier this year, the British government pledged £1 billion of government funding for the next generation of supercomputing and AI research to establish the UK as a science and technology superpower.

Already, 15.1% of all British businesses have adopted at least one AI technology, with the adoption rate expected to increase to 22.7% by 2025 and 34.8% by 2040, according to the UK government. Expenditure on AI technologies is expected to increase from £16.7 billion in 2020 to £83.5 billion in 2040 at a compound annual growth rate of 8.4%, presenting Provenir with an immense growth opportunity as a leading provider in the market.

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FCA’s Consumer Duty Comes into Force: What Should Lenders Expect?

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FCA’s Consumer Duty Comes into Force:
What Should Lenders Expect?

The Financial Conduct Authority’s Consumer Duty has come into force, requiring firms to be open and honest, avoid harm, and support consumers to pursue their financial goals. The new rules for financial services firms in the United Kingdom set a higher standard of consumer protection, including better support, communications, as well as products and services that meet consumers’ needs and offer fair value.

The Finance Feeds tapped two industry experts from Provenir – Chris Kneen, Managing Director, UK & Ireland, and Frode Berg, Managing Director, Europe – for their insights on this regulatory milestone.

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Achieving Frictionless Fraud Prevention: Striking the Perfect Balance of Risk & User Experience

ON-DEMAND WEBINAR

Achieving Frictionless Fraud Prevention:
Striking the Perfect Balance of Risk & User Experience

Book a Meeting

In today’s digital landscape, any form of friction can deter quality customers, while a lack of it can attract fraudsters. To maintain a competitive edge, businesses need to find the ideal line that ensures a seamless experience for genuine customers while effectively protecting against fraudulent activities. 

In this session, industry leaders Provenir and Socure will discuss:

  • The core principles of frictionless fraud prevention
  • Valuable insights and practical strategies to help you navigate challenges.
  • How advanced technologies and data analytics can be leveraged to assess risks in real-time.
  • Through engaging case studies and success stories, gain inspiration and actionable takeaways to build a robust fraud prevention strategy that safeguards your business while creating a seamless experience for your customers


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AI Sharpens Focus On Member Needs

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AI Sharpens Focus On Member Needs

Deploying technology to meet members’ needs these days—wherever they are in their financial services journey—increasingly means leaning into artificial intelligence and predictive analytics. But taking the AI bull by the horns isn’t the right approach for every credit union so how and where is AI best utilized by credit unions? 

In this Credit Union Management article, Michael Fife, SVP at Provenir, shares four use cases to help credit unions determine where and when AI is best inserted in their tech stack.

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Consumer Duty Could Lead to Stricter Lending Criteria

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Consumer Duty Could Lead to Stricter Lending Criteria

Lenders in the UK’s must now comply with the new Consumer Duty which sets higher and clearer standards of consumer protection. In this Peer2Peer Finance News article, Frode Berg, Managing Director for Europe at Provenir, shares his thoughts on the impact on lenders’ risk assessment processes as well as the types of products and services available in the lending sector.

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